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# Hyland OnBase vs Square 9 Softworks Comparison - What are their main differences?

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Hyland OnBaseSquare 9 Softworks[+ Add Product](#)

Reviews

**Hyland OnBase** [

4.4/5(325)

](https://www.g2.com/products/hyland-onbase/reviews#reviews)

**Square 9 Softworks** [

4.4/5(192)

](https://www.g2.com/products/square-9-softworks/reviews#reviews)

Pricing

**Hyland OnBase**
Free Trial

No pricing available

**Square 9 Softworks**
 **$50.00** 1 User License Per Month · Square 9 Process Automation Essentials

**Pricing Insights**
from reviews

Time to Implement

**Hyland OnBase**
6 months

Based on 14 responses

**Square 9 Softworks**
3 monthsFaster

Based on 7 responses

Return on Investment

**Hyland OnBase**
11 months4 months sooner

Based on 7 responses

**Square 9 Softworks**
15 months

Based on 6 responses

Perceived Cost

**Hyland OnBase**
$$$$$

**Square 9 Softworks**
$$$$$

Average Discount

**Hyland OnBase**
7%

**Square 9 Softworks**
7%

 ![Hyland OnBase](https://images.g2crowd.com/uploads/product/hd_favicon/ab26ad500037a024c205aef3572781c9/hyland-onbase.svg "Hyland OnBase")

 ![Square 9 Softworks](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_c9188cffa6bbbf52ca3f0cf31d373cf1/square-9-softworks.gif "Square 9 Softworks")

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Pros & Cons

**Hyland OnBase**
[
Ease of Use (70)
](https://www.g2.com/products/hyland-onbase/reviews?filters%5Bsentiment_snippet%5D=1461543&qs=pros-and-cons#reviews)[
Document Management (42)
](https://www.g2.com/products/hyland-onbase/reviews?filters%5Bsentiment_snippet%5D=1462464&qs=pros-and-cons#reviews)[
Missing Features (31)
](https://www.g2.com/products/hyland-onbase/reviews?filters%5Bsentiment_snippet%5D=1465292&qs=pros-and-cons#reviews)[
Update Issues (24)
](https://www.g2.com/products/hyland-onbase/reviews?filters%5Bsentiment_snippet%5D=1464387&qs=pros-and-cons#reviews)

**Square 9 Softworks**
[
Ease of Use (37)
](https://www.g2.com/products/square-9-softworks/reviews?filters%5Bsentiment_snippet%5D=1134428&qs=pros-and-cons#reviews)[
Document Management (24)
](https://www.g2.com/products/square-9-softworks/reviews?filters%5Bsentiment_snippet%5D=1135947&qs=pros-and-cons#reviews)[
Learning Curve (13)
](https://www.g2.com/products/square-9-softworks/reviews?filters%5Bsentiment_snippet%5D=1132562&qs=pros-and-cons#reviews)[
Missing Features (11)
](https://www.g2.com/products/square-9-softworks/reviews?filters%5Bsentiment_snippet%5D=1135147&qs=pros-and-cons#reviews)

Integrations

**Hyland OnBase**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_729bd20c1cffa844dca2e9f1fbebf8f8/boomi-managed-file-transfer.png "Product Avatar Image")

Boomi Managed File Transfer

](https://www.g2.com/products/boomi-managed-file-transfer/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_2530ca6f64b14a416e7c692d0ce2677b/ellucian-banner-student-aid.png "Product Avatar Image")

Ellucian Banner Student Aid

](https://www.g2.com/products/ellucian-banner-student-aid/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_1d691480aa3fba0192c2518d27b928f0/epic.jpeg "Product Avatar Image")

Epic

](https://www.g2.com/products/epic/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_cffad295578940e207663002906b53f5/infor-cloudsuites-m3.jpg "Product Avatar Image")

Infor CloudSuites (M3)

](https://www.g2.com/products/infor-cloudsuites-m3/reviews)[
View all
](https://www.g2.com/products/hyland-onbase/integrations)

**Square 9 Softworks**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_9fee325af54b7164fb0726a552801492/acumatica.png "Product Avatar Image")

Acumatica

](https://www.g2.com/products/acumatica/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_509f3209c33b8408bd3b28273adcd88b/agvance-accounting.png "Product Avatar Image")

Agvance Accounting

](https://www.g2.com/products/agvance-accounting/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_e11ec0da8e583ee706fb012a14afa96d/agvance-suite.jpg "Product Avatar Image")

Agvance Suite

](https://www.g2.com/products/agvance-suite/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_cc158a8b6e9ebb59740932338dd69f4d/agvantage-software-inc.gif "Product Avatar Image")

AgVantage Software, Inc

](https://www.g2.com/products/agvantage-software-inc/reviews)[
View all
](https://www.g2.com/products/square-9-softworks/integrations)

Screenshots

**Hyland OnBase**
 ![Hyland OnBase screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1245891/Invoice-Processing-Dashboard.jpg)

**Square 9 Softworks**
 ![Square 9 Softworks screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1301976/page-40cce29c-58f7-446f-840b-f4e46508ebff.png)

Ratings

Meets Requirements

**Hyland OnBase**

8.8

8.8166

**Square 9 Softworks**

9.1

9.1160

Ease of Use

**Hyland OnBase**

8.3

8.3288

**Square 9 Softworks**

9.0

9.0159

Ease of Setup

**Hyland OnBase**

7.6

7.6200

**Square 9 Softworks**

8.2

8.2102

Ease of Admin

**Hyland OnBase**

8.1

8.192

**Square 9 Softworks**

8.4

8.491

Quality of Support

**Hyland OnBase**

8.3

8.3149

**Square 9 Softworks**

9.1

9.1155

Has the product been a good partner in doing business?

**Hyland OnBase**

8.9

8.990

**Square 9 Softworks**

9.2

9.290

Product Direction (% positive)

**Hyland OnBase**

8.0

8.0160

**Square 9 Softworks**

8.9

8.9157

Features

AP Automation[Hide 69 FeaturesShow 69 Features](javascript:void(0);)

9.1

20

7.9

35

Invoice Management

Capture

9.2(won by 0.1)

13

|

Verified

9.1

34

Supplier Portal

9.3(won by 1.7)

12

|

Verified

 (There is a greater than 0.5 difference between this product's rating and its competitors)

7.6

26

Repository

9.2(won by 0.5)

15

|

Verified

 (There is a greater than 0.5 difference between this product's rating and its competitors)

8.7

28

Invoice Processing

Matching

9.4(won by 1.1)

13

|

Verified

 (There is a greater than 0.5 difference between this product's rating and its competitors)

8.3

28

Payments

9.2(won by 1.2)

14

|

Verified

 (There is a greater than 0.5 difference between this product's rating and its competitors)

8.0

28

Workflows

9.4(won by 0.1)

15

|

Verified

9.3

32

Tax Compliance

8.7(won by 1.2)

13

|

Verified

 (There is a greater than 0.5 difference between this product's rating and its competitors)

7.5

27

Recurring Payments

Not enough data

Not enough data

Analytics

Due Dates

8.9(won by 0.5)

14

|

Verified

 (There is a greater than 0.5 difference between this product's rating and its competitors)

8.4

29

KPIs

9.0(won by 1.6)

12

|

Verified

 (There is a greater than 0.5 difference between this product's rating and its competitors)

7.4

26

Benchmarking

Feature Not Available

7.0(won by default)

27

Integration

Accounting

9.2(won by 0.6)

13

|

Verified

 (There is a greater than 0.5 difference between this product's rating and its competitors)

8.6

30

Payment Integration

9.3(won by 1.1)

12

|

Verified

 (There is a greater than 0.5 difference between this product's rating and its competitors)

8.2

26

ERP

8.8(won by 0.9)

15

|

Verified

 (There is a greater than 0.5 difference between this product's rating and its competitors)

7.9

28

ERP integration

Not enough data

Not enough data

Risk

Identification

9.1(won by 0.4)

9

8.7

31

Analysis

Feature Not Available

7.8(won by default)

29

Scoring

Feature Not Available

7.1(won by default)

28

Recovery

Reporting

9.2(won by 1.5)

10

 (There is a greater than 0.5 difference between this product's rating and its competitors)

7.7

31

Recoup

Feature Not Available

7.3(won by default)

27

Audit

Filters

8.8(won by 0.3)

7

8.5

31

Overpayments

9.3(won by 1.4)

7

 (There is a greater than 0.5 difference between this product's rating and its competitors)

7.9

25

Duplicates

8.8(won by 0.6)

8

 (There is a greater than 0.5 difference between this product's rating and its competitors)

8.2

28

Post Audits

Feature Not Available

7.9(won by default)

27

Fraud

Vendor Checks

9.2(won by 1.2)

8

 (There is a greater than 0.5 difference between this product's rating and its competitors)

8.0

27

Data Generation

8.8(won by 0.5)

8

 (There is a greater than 0.5 difference between this product's rating and its competitors)

8.3

31

Monitoring

Feature Not Available

7.7(won by default)

28

Agentic AI - AP Automation

Autonomous Task Execution

Not enough data

Not enough data

Proactive Assistance

Not enough data

Not enough data

Decision Making

Not enough data

Not enough data

Additional Functionality

Data Import/Export

Not enough data

Not enough data

Invoice Management

Not enough data

Not enough data

Online Banking

Not enough data

Not enough data

1099 Preparation

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Receipt Management

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Fraud Detection

Not enough data

Not enough data

Duplicate Payment Alert

Not enough data

Not enough data

Document Management

Not enough data

Not enough data

Compliance Management

Not enough data

Not enough data

Inventory Management

Not enough data

Not enough data

Check Writing

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

Audit Trail

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Multi-Currency

Not enough data

Not enough data

Status Tracking

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Cash Management

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Billing & Invoicing

Not enough data

Not enough data

Vendor Management

Not enough data

Not enough data

Anomaly Detection

Not enough data

Not enough data

API

Not enough data

Not enough data

ACH Payment Processing

Not enough data

Not enough data

Invoice Processing

Not enough data

Not enough data

Aging Tracking

Not enough data

Not enough data

Supplier Management

Not enough data

Not enough data

General Ledger

Not enough data

Not enough data

Expense Tracking

Not enough data

Not enough data

Bank Reconciliation

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Approval Process Control

Not enough data

Not enough data

Electronic Funds Transfer

Not enough data

Not enough data

Purchase Order Reconciliation

Not enough data

Not enough data

Financial Management

Not enough data

Not enough data

Workflow Automation

Not enough data

Not enough data

Business Process Management[Hide 74 FeaturesShow 74 Features](javascript:void(0);)

8.5

61

8.7

67

Generative AI

AI Text Generation

7.9(won by 0.3)

7

7.6

7

AI Text Summarization

7.9(tied score)

7

7.9(tied score)

7

Generative AI

Not enough data

Not enough data

Process Management

Process Overview

8.6

49

9.0(won by 0.4)

53

Process Analysis

8.4

48

8.7(won by 0.3)

52

Real-Time Process Monitoring

8.6(tied score)

49

8.6(tied score)

53

Unstructured Processes

8.1

21

8.7(won by 0.6)

45

 (There is a greater than 0.5 difference between this product's rating and its competitors)

API Connection

8.8

22

9.0(won by 0.2)

45

Document Approval

9.2(won by 0.2)

21

9.0

58

Intelligence

Feature Not Available

8.9(won by default)

49

Customization

Document Generation

8.7

53

8.9(won by 0.2)

59

Process Design

8.2

49

9.0(won by 0.8)

59

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Process Repository

8.5

45

9.0(won by 0.5)

57

 (There is a greater than 0.5 difference between this product's rating and its competitors)

No-Code App Development

8.5

36

8.9(won by 0.4)

49

Low-Code App Development

8.5

37

9.0(won by 0.5)

47

 (There is a greater than 0.5 difference between this product's rating and its competitors)

No-Code

Not enough data

Not enough data

Collaboration

Access Controls/Permissions

8.4

48

9.0(won by 0.6)

55

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Data Unification

8.7(tied score)

51

8.7(tied score)

52

Accessibility

8.6

53

9.0(won by 0.4)

59

Process Routing

8.9

49

9.2(won by 0.3)

55

Real-Time Data

Not enough data

Not enough data

Role-Based Permissions

Not enough data

Not enough data

Agentic AI - Business Process Management

Multi-step Planning

Not enough data

Not enough data

Autonomous Task Execution

Not enough data

Not enough data

Cross-system Integration

Not enough data

Not enough data

Adaptive Learning

Not enough data

Not enough data

Natural Language Interaction

Not enough data

Not enough data

Proactive Assistance

Not enough data

Not enough data

Decision Making

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Process Development

Process Routing

9.3(won by 0.4)

20

8.9

54

Additional Functionality

Rules-Based Workflow

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

Document Storage

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Document Management

Not enough data

Not enough data

Real-Time Reporting

Not enough data

Not enough data

Customizable Forms

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Process Modeling & Designing

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Task Progress Tracking

Not enough data

Not enough data

API

Not enough data

Not enough data

Calendar Management

Not enough data

Not enough data

Audit Management

Not enough data

Not enough data

Commenting/Notes

Not enough data

Not enough data

Forms Management

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Configurable Workflow

Not enough data

Not enough data

Graphical Workflow Editor

Not enough data

Not enough data

Data Visualization

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Process Change Tracking

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

Templates

Not enough data

Not enough data

Real-Time Updates

Not enough data

Not enough data

Approval Process Control

Not enough data

Not enough data

Customizable Fields

Not enough data

Not enough data

Version Control

Not enough data

Not enough data

Forms Automation

Not enough data

Not enough data

Customizable Templates

Not enough data

Not enough data

Compliance Management

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

Task Management

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Business Process Control

Not enough data

Not enough data

Business Process Automation

Not enough data

Not enough data

User Management

Not enough data

Not enough data

Audit Trail

Not enough data

Not enough data

Enterprise Content Management (ECM)[Hide 78 FeaturesShow 78 Features](javascript:void(0);)

8.4

107

8.8

66

Agentic AI - Enterprise Content Management (ECM)

Autonomous Task Execution

Not enough data

Not enough data

Natural Language Interaction

Not enough data

Not enough data

Decision Making

Not enough data

Not enough data

Additional Functionality

Content Library

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Information Governance

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Data Capture and Transfer

Not enough data

Not enough data

Indexing

Not enough data

Not enough data

Filtering

Not enough data

Not enough data

Electronic Signature

Not enough data

Not enough data

Version Control

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

Document Storage

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Approval Process Control

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

Image Editing

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Search/Filter

Not enough data

Not enough data

Tagging

Not enough data

Not enough data

Audit Trail

Not enough data

Not enough data

Document Review

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Archiving & Retention

Not enough data

Not enough data

Secure Data Storage

Not enough data

Not enough data

Configurable Workflow

Not enough data

Not enough data

SSL Security

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Data Synchronization

Not enough data

Not enough data

Secure Login

Not enough data

Not enough data

Content Delivery

Not enough data

Not enough data

Two-Factor Authentication

Not enough data

Not enough data

Customizable Templates

Not enough data

Not enough data

Mobile Capture

Not enough data

Not enough data

Offline Access

Not enough data

Not enough data

Templates

Not enough data

Not enough data

File Sharing

Not enough data

Not enough data

File Management

File Type Support

8.6

89

9.0(won by 0.4)

49

Metadata

8.8

73

9.0(won by 0.2)

45

OCR Scanning

8.5

68

8.8(won by 0.3)

49

Versioning

8.8(won by 0.2)

67

8.6

43

Collaboration

8.2

72

8.8(won by 0.6)

45

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Document Assembly

8.4

67

8.9(won by 0.5)

44

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Form Creation

8.4

70

9.2(won by 0.8)

44

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Portals and Sites

8.0

62

8.3(won by 0.3)

43

Disposition

8.2

57

8.6(won by 0.4)

43

Search

8.6

91

9.1(won by 0.5)

51

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Web Interface

8.3

75

8.9(won by 0.6)

47

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Mobile Apps

7.0(won by default)

41

Feature Not Available

Workflow

Process Automation

9.2(won by 0.4)

85

8.8

50

Conditions

8.7

74

9.2(won by 0.5)

45

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Activities

8.6(tied score)

68

8.6(tied score)

43

Records Management

9.0(won by 0.1)

79

8.9

49

Case Management

8.7

58

8.8(won by 0.1)

40

Template Management

Not enough data

Not enough data

Document Management

Not enough data

Not enough data

Metadata Management

Not enough data

Not enough data

Content Management

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Compliance Management

Not enough data

Not enough data

Digital Asset Management

Not enough data

Not enough data

Task Management

Not enough data

Not enough data

File Management

Not enough data

Not enough data

Forms Management

Not enough data

Not enough data

SEO Management

Not enough data

Not enough data

Audit Management

Not enough data

Not enough data

Website Management

Not enough data

Not enough data

User Management

Not enough data

Not enough data

Platform

Internationalization

8.5

42

8.6(won by 0.1)

41

Performance and Reliability

8.6

86

8.7(won by 0.1)

54

Reporting and Auditing

8.5

72

8.6(won by 0.1)

44

System of Record Integration

8.7(tied score)

75

8.7(tied score)

43

APIs

8.5

64

8.6(won by 0.1)

41

HR Service Delivery[Hide 15 FeaturesShow 15 Features](javascript:void(0);)

9.3

14

Not enough data

Customization

Customization

9.5(won by default)

10

Not enough data

HR Integrations

9.4(won by default)

8

Not enough data

HR Content

Knowledge Management

9.5(won by default)

7

Not enough data

Content Delivery

9.3(won by default)

9

Not enough data

Document Management

9.3(won by default)

10

Not enough data

Logistics

Security

9.2(won by default)

10

Not enough data

Employee Portal

9.4(won by default)

8

Not enough data

AI 

9.2(won by default)

8

Not enough data

Management

Ticketing Platform

9.0(won by default)

7

Not enough data

Single Sign-On

9.3(won by default)

9

Not enough data

Business Process Management

9.2(won by default)

8

Not enough data

Self-Service

9.0(won by default)

7

Not enough data

Dashboard & Reporting

9.1(won by default)

9

Not enough data

Generative AI

AI Text Generation

Not enough data

Not enough data

AI Text Summarization

Not enough data

Not enough data

OCR[Hide 52 FeaturesShow 52 Features](javascript:void(0);)

Not enough data

9.0

53

Operating System

PC Operating System

Not enough data

9.4(won by default)

49

Mac Operating System

Not enough data

9.0(won by default)

28

Linux Operating System

Not enough data

8.8(won by default)

20

Document Processing

File Type

Not enough data

9.2(won by default)

45

Data Extraction

Not enough data

9.1(won by default)

45

Mobile Capability

Not enough data

8.6(won by default)

34

Intelligent Processing

Not enough data

8.8(won by default)

41

Image Enhancement

Not enough data

9.0(won by default)

40

Text Extraction

Not enough data

Not enough data

Metadata Extraction

Not enough data

Not enough data

Data Capture and Transfer

Not enough data

Not enough data

Batch Processing

Not enough data

Not enough data

Invoice Processing

Not enough data

Not enough data

Platform Additional Functionality

Integration

Not enough data

9.1(won by default)

38

File Conversion

Not enough data

9.2(won by default)

41

Windows and Mac

Not enough data

9.0(won by default)

35

Document Conversion

Not enough data

Not enough data

Agentic AI - OCR

Autonomous Task Execution

Not enough data

Not enough data

Additional Functionality

Workflow Management

Not enough data

Not enough data

Offline Access

Not enough data

Not enough data

Content Scan

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Annotations

Not enough data

Not enough data

Electronic Signature

Not enough data

Not enough data

File Transfer

Not enough data

Not enough data

Role-Based Permissions

Not enough data

Not enough data

Document Review

Not enough data

Not enough data

Document Storage

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Search/Filter

Not enough data

Not enough data

Text Editing

Not enough data

Not enough data

Data Verification

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Document Editing

Not enough data

Not enough data

Document Automation

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Document Imaging

Not enough data

Not enough data

Full Text Search

Not enough data

Not enough data

Multiple Output Formats

Not enough data

Not enough data

Secure Data Storage

Not enough data

Not enough data

Convert to PDF

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

ID Scanning

Not enough data

Not enough data

Zone Selection Tool

Not enough data

Not enough data

Language Detection

Not enough data

Not enough data

Document Management

Not enough data

Not enough data

API

Not enough data

Not enough data

Audit Trail

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

File Sharing

Not enough data

Not enough data

Indexing

Not enough data

Not enough data

Online Form Builder[Hide 44 FeaturesShow 44 Features](javascript:void(0);)

Not enough data

8.5

27

Customization

Custom Fields

Not enough data

9.2(won by default)

26

Conditional Logic

Not enough data

8.9(won by default)

26

Multi-page Forms

Not enough data

9.0(won by default)

24

Design

Not enough data

8.9(won by default)

25

Forms Creation & Design

Not enough data

Not enough data

Additional Functionality

Embedded Forms

Not enough data

8.9(won by default)

22

Offline Capability

Not enough data

7.4(won by default)

19

Notifications

Not enough data

8.5(won by default)

24

Payments

Not enough data

8.1(won by default)

21

Mobile Forms

Not enough data

8.6(won by default)

23

Customizable Forms

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Additional Functionality

Search/Filter

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Commenting/Notes

Not enough data

Not enough data

Content Publishing Options

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Content Library

Not enough data

Not enough data

Document Classification

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

SSL Security

Not enough data

Not enough data

API

Not enough data

Not enough data

Document Management

Not enough data

Not enough data

Document Storage

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Data Capture and Transfer

Not enough data

Not enough data

Autofill

Not enough data

Not enough data

Multi-Channel Distribution

Not enough data

Not enough data

Convert to PDF

Not enough data

Not enough data

Customizable Templates

Not enough data

Not enough data

Media Library

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Full Text Search

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Forms Management

Not enough data

Not enough data

Electronic Signature

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Template Management

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

Onboarding[Hide 106 FeaturesShow 106 Features](javascript:void(0);)

Not enough data

9.1

34

Agentic AI - Onboarding

Autonomous Task Execution

Not enough data

Not enough data

Adaptive Learning

Not enough data

Not enough data

Natural Language Interaction

Not enough data

Not enough data

Proactive Assistance

Not enough data

Not enough data

Decision Making

Not enough data

Not enough data

Platform Content

Forms Library

Not enough data

9.5(won by default)

10

E-Forms

Not enough data

9.7(won by default)

10

E-Signature

Not enough data

9.4(won by default)

8

Background Checks

Not enough data

9.0(won by default)

5

Offer Letter Approvals

Not enough data

9.5(won by default)

7

Offer Letter Templates

Not enough data

9.2(won by default)

6

Customizable Templates

Not enough data

Not enough data

Platform Additional Functionality

Self-Service Portal

Not enough data

9.2(won by default)

8

Automated Team Introductions

Not enough data

8.7(won by default)

5

Compliance Training

Not enough data

8.8(won by default)

7

Automated Onboarding Workflows

Not enough data

9.6(won by default)

9

Onboarding Notifications

Not enough data

9.4(won by default)

9

Platform Data

Time-to-Productivity Reporting

Not enough data

8.6(won by default)

6

Onboarding Process Reporting

Not enough data

8.6(won by default)

6

Visualization

Not enough data

8.9(won by default)

6

Platform

Customization 

Not enough data

8.8(won by default)

25

Integration APIs

Not enough data

8.4(won by default)

20

Internationalization

Not enough data

7.4(won by default)

20

User, Role, and Access Management

Not enough data

8.6(won by default)

29

Activity Dashboard

Not enough data

7.9(won by default)

18

Activity Dashboard

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Training Management

Not enough data

Not enough data

Goal Management

Not enough data

Not enough data

Feedback Management

Not enough data

Not enough data

Action Management

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Benefits Dashboard

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Feedback Management

Not enough data

Not enough data

Performance Management

Not enough data

Not enough data

Recruitment Management

Not enough data

Not enough data

Compliance Management

Not enough data

Not enough data

Training Management

Not enough data

Not enough data

Calendar Management

Not enough data

Not enough data

Employee Management

Not enough data

Not enough data

Orientation Workflow Management

Not enough data

Not enough data

Task Management

Not enough data

Not enough data

HR Management

Not enough data

Not enough data

Help Desk Management

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

Payroll Management

Not enough data

Not enough data

Document Management

Not enough data

Not enough data

Job Description Management

Not enough data

Not enough data

Social Media Integration

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Assessment Management

Not enough data

Not enough data

Social Media Integration

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

Third-Party Integration

Not enough data

Not enough data

Initiative Management

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Community Management

Not enough data

Not enough data

Employee Referral Management

Not enough data

Not enough data

Candidate Management

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Communication Management

Not enough data

Not enough data

Advertising Management

Not enough data

Not enough data

Application Management

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

Job Management

Not enough data

Not enough data

Discount Management

Not enough data

Not enough data

Pipeline Management

Not enough data

Not enough data

File Management

Not enough data

Not enough data

Job Management

Not enough data

Not enough data

Data Storage Management

Not enough data

Not enough data

Compensation Management

Not enough data

Not enough data

Employee Management

Not enough data

Not enough data

Job Application Management

Not enough data

Not enough data

HR Management

Not enough data

Not enough data

Competency Management

Not enough data

Not enough data

Performance Management

Not enough data

Not enough data

Compliance Management

Not enough data

Not enough data

Job Description Management

Not enough data

Not enough data

Evaluation Management

Not enough data

Not enough data

User Management

Not enough data

Not enough data

Role-Based Permissions

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Recruiting and Onboarding

Interview Scheduling

Not enough data

9.2(won by default)

6

Onboarding

Not enough data

9.1(won by default)

9

Additional Functionality

AI Copilot

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Approval Process Control

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Employee Database

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Data Security

Not enough data

Not enough data

Employee Handbook

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Reminders

Not enough data

Not enough data

Role-Based Permissions

Not enough data

Not enough data

Customizable Fields

Not enough data

Not enough data

Applicant Tracking

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

No-Code Development Platforms[Hide 54 FeaturesShow 54 Features](javascript:void(0);)

8.7

5

Not enough data

User Interface Design

WYSIWYG Editor

8.7(won by default)

5

Not enough data

Customized Branding

Not enough data

Not enough data

App Templates

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Task Management

Not enough data

Not enough data

Configurable Workflow

Not enough data

Not enough data

Deployment Management

Not enough data

Not enough data

Integrations Management

Not enough data

Not enough data

Data Control

Data Migration

Not enough data

Not enough data

Data Synchronization

Not enough data

Not enough data

Data Security

Not enough data

Not enough data

Publishing

Application Deployment

Not enough data

Not enough data

Platform Compatibility

Not enough data

Not enough data

Lifecycle Management

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

Agentic AI - No-Code Development Platforms

Adaptive Learning

Not enough data

Not enough data

Natural Language Interaction

Not enough data

Not enough data

Proactive Assistance

Not enough data

Not enough data

Additional Functionality

Role-Based Permissions

Not enough data

Not enough data

Real-Time Updates

Not enough data

Not enough data

Graphical User Interface

Not enough data

Not enough data

No-Code

Not enough data

Not enough data

Real-Time Reporting

Not enough data

Not enough data

Data Visualization

Not enough data

Not enough data

Customizable Fields

Not enough data

Not enough data

Charting

Not enough data

Not enough data

Integrated Development Environment

Not enough data

Not enough data

Customizable Forms

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

API

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Agile Methodologies

Not enough data

Not enough data

Web Forms

Not enough data

Not enough data

Custom Development

Not enough data

Not enough data

Offline Access

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Visual Modeling

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Authentication

Not enough data

Not enough data

Search/Filter

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Secure Data Storage

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Approval Process Control

Not enough data

Not enough data

Web/Mobile App Development

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Version Control

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

For No-Code Development

Not enough data

Not enough data

Performance Metrics

Not enough data

Not enough data

Pre-Built Modules

Not enough data

Not enough data

Show 5 feature categories with incomplete data

Document Management[Hide 78 FeaturesShow 78 Features](javascript:void(0);)

Not enough data

Not enough data

Additional Functionality

AI Copilot

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Search/Filter

Not enough data

Not enough data

Corrective and Preventive Actions (CAPA)

Not enough data

Not enough data

Document Lifecycle Management

Not enough data

Not enough data

Reminders

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Customizable Templates

Not enough data

Not enough data

Compliance Management

Not enough data

Not enough data

For Medical Purposes

Not enough data

Not enough data

For Legal Professionals

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Risk Assessment

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Quality Control

Not enough data

Not enough data

Archiving & Retention

Not enough data

Not enough data

Approval Process Control

Not enough data

Not enough data

Secure Data Storage

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

Version Control

Not enough data

Not enough data

Task Management

Not enough data

Not enough data

Indexing

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Disaster Recovery

Not enough data

Not enough data

Multiple Format Support

Not enough data

Not enough data

Change Management

Not enough data

Not enough data

File Management

Not enough data

Not enough data

File Sharing

Not enough data

Not enough data

Document Management

Not enough data

Not enough data

Document Automation

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Audit Trail

Not enough data

Not enough data

Role-Based Permissions

Not enough data

Not enough data

Audit Management

Not enough data

Not enough data

API

Not enough data

Not enough data

Rules-Based Workflow

Not enough data

Not enough data

Electronic Signature

Not enough data

Not enough data

Document Review

Not enough data

Not enough data

Full Text Search

Not enough data

Not enough data

Revision History

Not enough data

Not enough data

Real-Time Reporting

Not enough data

Not enough data

Forms Management

Not enough data

Not enough data

Document Generation

Not enough data

Not enough data

SSL Security

Not enough data

Not enough data

Content Management

Not enough data

Not enough data

Access Expiration Management

Not enough data

Not enough data

Optical Character Recognition

Not enough data

Not enough data

Document Classification

Not enough data

Not enough data

Metadata Extraction

Not enough data

Not enough data

Commenting/Notes

Not enough data

Not enough data

Document Editing

Not enough data

Not enough data

File Recovery

Not enough data

Not enough data

Offline Access

Not enough data

Not enough data

Annotations

Not enough data

Not enough data

Compliance Tracking

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Document Capture

Not enough data

Not enough data

File Conversion

Not enough data

Not enough data

Document Storage

Not enough data

Not enough data

Tagging

Not enough data

Not enough data

Automated Scheduling

Not enough data

Not enough data

Metadata Management

Not enough data

Not enough data

Document Templates

Not enough data

Not enough data

Autosave

Not enough data

Not enough data

For Engineering Documents

Not enough data

Not enough data

Training Management

Not enough data

Not enough data

Version Rollback

Not enough data

Not enough data

Digital Signature

Not enough data

Not enough data

Status Tracking

Not enough data

Not enough data

Version Comparison

Not enough data

Not enough data

Document Check-in/Check-out

Not enough data

Not enough data

Recruiting[Hide 2 FeaturesShow 2 Features](javascript:void(0);)

Not enough data

Not enough data

Generative AI

AI Text Generation

Not enough data

Not enough data

AI Text Summarization

Not enough data

Not enough data

Talent Acquisition Suites[Hide 1 FeatureShow 1 Feature](javascript:void(0);)

Not enough data

Not enough data

Generative AI

AI Text Summarization

Not enough data

Not enough data

Intelligent Document Processing (IDP)[Hide 93 FeaturesShow 93 Features](javascript:void(0);)

Not enough data

Not enough data

Data Capture

Multi-format Support

Not enough data

Not enough data

OCR Capabilities

Not enough data

Not enough data

Data Extraction

Pattern Detection and Recognition

Not enough data

Not enough data

Text Classification

Not enough data

Not enough data

Data Classification

Not enough data

Not enough data

Voice Recognition

Not enough data

Not enough data

Optical Character Recognition

Not enough data

Not enough data

Data Validation

Accuracy Checking

Not enough data

Not enough data

Workflow Automation

Natural Language Processing

Not enough data

Not enough data

Process Integration

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Document Management

Search Functionality

Not enough data

Not enough data

Version Control

Not enough data

Not enough data

Full Text Search

Not enough data

Not enough data

Semantic Search

Not enough data

Not enough data

Contextual Search

Not enough data

Not enough data

Boolean Search

Not enough data

Not enough data

Machine Learning

Custom Model Training

Not enough data

Not enough data

Natural Language Processing

Sentiment Analysis

Not enough data

Not enough data

Text Analysis

Not enough data

Not enough data

Entity Analysis

Not enough data

Not enough data

Trend Analysis

Not enough data

Not enough data

Semantic Analysis

Contextual Understanding

Not enough data

Not enough data

Data Integration

API Support

Not enough data

Not enough data

Security

Compliance Standards

Not enough data

Not enough data

Data Encryption

Not enough data

Not enough data

Additional Functionality

Generative AI

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Calendar Management

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Customizable Forms

Not enough data

Not enough data

Forms Management

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Role-Based Permissions

Not enough data

Not enough data

Phonetic Variation Detection

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

Data Capture and Transfer

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Electronic Forms

Not enough data

Not enough data

Abbreviation Detection

Not enough data

Not enough data

Web Forms

Not enough data

Not enough data

Multiple Data Sources

Not enough data

Not enough data

Mis-Keyed Variation Detection

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Data Replication

Not enough data

Not enough data

Document Management

Not enough data

Not enough data

Data Extraction

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Offline Access

Not enough data

Not enough data

Electronic Signature

Not enough data

Not enough data

Data Retrieval

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Barcode/Ticket Scanning

Not enough data

Not enough data

Email Address Extraction

Not enough data

Not enough data

Customizable Fields

Not enough data

Not enough data

Task Management

Not enough data

Not enough data

Audit Management

Not enough data

Not enough data

Image Capture

Not enough data

Not enough data

Configurable Workflow

Not enough data

Not enough data

API

Not enough data

Not enough data

Data Visualization

Not enough data

Not enough data

Customizable Templates

Not enough data

Not enough data

Conditional Logic

Not enough data

Not enough data

Audit Trail

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Real-Time Updates

Not enough data

Not enough data

Summarization

Not enough data

Not enough data

Customer Experience Management

Not enough data

Not enough data

Tagging

Not enough data

Not enough data

Real-Time Analytics

Not enough data

Not enough data

Predictive Modeling

Not enough data

Not enough data

Data Analysis Tools

Not enough data

Not enough data

Filtering

Not enough data

Not enough data

Commenting/Notes

Not enough data

Not enough data

Categorization/Grouping

Not enough data

Not enough data

Data Verification

Not enough data

Not enough data

AI/Machine Learning

Not enough data

Not enough data

Visual Analytics

Not enough data

Not enough data

Customer Segmentation

Not enough data

Not enough data

Search/Filter

Not enough data

Not enough data

Data Cleansing

Not enough data

Not enough data

Topic Clustering

Not enough data

Not enough data

Multi-Language

Not enough data

Not enough data

Language Detection

Not enough data

Not enough data

Spam Detection

Not enough data

Not enough data

Predictive Analytics

Not enough data

Not enough data

Customer Profiles

Not enough data

Not enough data

Metadata Management

Not enough data

Not enough data

Accounting & Finance[Hide 1 FeatureShow 1 Feature](javascript:void(0);)

Not enough data

Not enough data

Agentic AI - Accounting & Finance

Autonomous Task Execution

Not enough data

Not enough data

User Insights

Reviewers' Company Size

[![Hyland OnBase](https://images.g2crowd.com/uploads/product/hd_favicon/ab26ad500037a024c205aef3572781c9/hyland-onbase.svg "Hyland OnBase")](https://www.g2.com/products/hyland-onbase/reviews)

Hyland OnBase

Small-Business(50 or fewer emp.)

5.8%

Mid-Market(51-1000 emp.)

41.9%

Enterprise(\> 1000 emp.)

52.3%

[![Square 9 Softworks](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_c9188cffa6bbbf52ca3f0cf31d373cf1/square-9-softworks.gif "Square 9 Softworks")](https://www.g2.com/products/square-9-softworks/reviews)

Square 9 Softworks

Small-Business(50 or fewer emp.)

32.1%

Mid-Market(51-1000 emp.)

61.1%

Enterprise(\> 1000 emp.)

6.8%

Small-Business

(50 or fewer emp.)

5.8%

32.1%

Mid-Market

(51-1000 emp.)

41.9%

61.1%

Enterprise

(\> 1000 emp.)

52.3%

6.8%

Reviewers' Industry

[![Hyland OnBase](https://images.g2crowd.com/uploads/product/hd_favicon/ab26ad500037a024c205aef3572781c9/hyland-onbase.svg "Hyland OnBase")](https://www.g2.com/products/hyland-onbase/reviews)
Hyland OnBase

Government Administration

14.0%

Higher Education

13.6%

Financial Services

10.4%

Hospital & Health Care

9.4%

Insurance

9.4%

Other

43.2%

[![Square 9 Softworks](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_c9188cffa6bbbf52ca3f0cf31d373cf1/square-9-softworks.gif "Square 9 Softworks")](https://www.g2.com/products/square-9-softworks/reviews)
Square 9 Softworks

Information Technology and Services

11.6%

Computer Software

7.7%

Financial Services

6.6%

Accounting

4.4%

Construction

4.4%

Other

65.2%

FAQs

## Hyland OnBase vs Square 9 Softworks FAQs

Generated using AI

Last updated: August 15, 2026

### What is the difference between Hyland OnBase vs Square 9 Softworks?

Hyland OnBase is distinguished by its robust customization and workflow capabilities, while Square 9 Softworks stands out for ease of use and higher support satisfaction.

| | [Hyland OnBase](https://www.g2.com/products/hyland-onbase/reviews) | [Square 9 Softworks](https://www.g2.com/products/square-9-softworks/reviews) |
| --- | --- | --- |
| G2 Rating (reviews) | 4.4/5 (324 reviews) | 4.4/5 (179 reviews) |
| Largest Segment | Enterprise | Mid-Market |
| Ease of Setup score | 7.6 | 8.1 |
| Quality of Support score | 8.3 | 9.0 |
| Top Reviewer-Cited Strength | Ease of Use (70 all-time mentions) | Ease of Use (37 all-time mentions) |

### How do the pricing models of Hyland OnBase and Square 9 Softworks compare?

Square 9 Softworks is rated as the stronger value by reviewers, with higher satisfaction on price and cost-related dimensions.

- **Hyland OnBase:** In recent reviews, several reviewers mention rising costs and additional charges for modules as a trade-off, though they value the platform's robust features.
- **Square 9 Softworks:** Reviewers consistently highlight strong value, citing "great value compared to other solutions" and satisfaction with included training and support.

### What are the best alternatives to Hyland OnBase and Square 9 Softworks?

According to G2 reviewers, the top three alternatives to Hyland OnBase and Square 9 Softworks are DocuWare, Laserfiche, and M-Files.

| Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength |
| --- | --- | --- | --- | --- |
| [Hyland OnBase](https://www.g2.com/products/hyland-onbase/reviews) | 4.4/5 (324 reviews) | Enterprise | Reviewers note rising costs and modular pricing | Ease of Use (70 all-time mentions) |
| [Square 9 Softworks](https://www.g2.com/products/square-9-softworks/reviews) | 4.4/5 (179 reviews) | Mid-Market | Reviewers highlight strong value and included training | Ease of Use (37 all-time mentions) |
| [DocuWare](https://www.g2.com/products/docuware/reviews) | 4.4/5 (251 reviews) | Mid-Market | — | Document Management |
| [Laserfiche](https://www.g2.com/products/laserfiche/reviews) | 4.7/5 (1247 reviews) | Mid-Market | — | Workflow Automation |
| [M-Files](https://www.g2.com/products/m-files/reviews) | 4.4/5 (273 reviews) | Mid-Market | — | Customizability |

### Which Enterprise Content Management (ECM) features should I prioritize when comparing Hyland OnBase and Square 9 Softworks?

Buyers should prioritize Workflows, Ease of Use, Customization, Integrations, and Automation when comparing Hyland OnBase and Square 9 Softworks.

- **Workflows:** Hyland OnBase (22 all-time mentions), Square 9 Softworks (recent reviews highlight workflow automation and flexibility)
- **Ease of Use:** Hyland OnBase (8.3/10, 70 all-time mentions), Square 9 Softworks (8.9/10, 37 all-time mentions)
- **Customization:** Hyland OnBase (25 all-time mentions), Square 9 Softworks (12 all-time mentions)
- **Integrations:** Hyland OnBase (21 all-time mentions), Square 9 Softworks (recent reviews cite integration capabilities)
- **Automation:** Hyland OnBase (21 all-time mentions), Square 9 Softworks (9 all-time mentions)

### What are the pros and cons of Hyland OnBase vs Square 9 Softworks?

Hyland OnBase's headline strength is robust customization and workflow management, while Square 9 Softworks is most praised for ease of use and support.

- **Hyland OnBase strengths:** Customization (25 all-time mentions), Workflow Efficiency (22), Automation (21), Integrations (21), Document Management (42), Versatility (25)
- **Hyland OnBase trade-offs:** Missing Features (31), Update Issues (24), Learning Curve (20), Complexity (19), Technical Issues (21), Poor Customer Support (21)
- **Square 9 Softworks strengths:** Ease of Use (37), Customer Support (21), Organization (21), Search Functionality (14), Customizability (12), Easy Implementation (9), Automation (9)
- **Square 9 Softworks trade-offs:** Learning Curve (13), Missing Features (11), Setup and customization can be time-consuming, Support model sometimes slow to respond

### Is Hyland OnBase or Square 9 Softworks better for small businesses?

Square 9 Softworks is the better fit for small businesses, with a larger share of mid-market and small-business reviewers and higher ease-of-use scores.

- **Hyland OnBase:** Largest segment is Enterprise; reviewers note a steep learning curve and complexity, making it less ideal for small teams.
- **Square 9 Softworks:** Largest segment is Mid-Market; reviewers highlight ease of use, quick setup, and strong support, which are valued by small businesses.

### Which Enterprise Content Management (ECM) platform has better integrations?

Hyland OnBase is favored for integrations, with more reviewer-cited integration mentions and specific third-party tool references.

- **Hyland OnBase:** Integrations mentioned in 21 all-time reviews, with Epic specifically cited in recent reviews.
- **Square 9 Softworks:** Recent reviews mention integration capabilities, but no specific third-party tools are cited with all-time counts.

### How do Hyland OnBase and Square 9 Softworks compare on customer support?

Square 9 Softworks leads on Quality of Support, with a 0.7-point advantage over Hyland OnBase (9.0 vs 8.3).

- **Hyland OnBase:** Reviewers describe support as "hit and miss," with some praising quick responses and others noting inconsistent experiences.
- **Square 9 Softworks:** Reviewers consistently highlight responsive and helpful support, with many citing included training and proactive communication.

### Which is easier to implement, Hyland OnBase or Square 9 Softworks?

Square 9 Softworks is easier to implement, with a 0.5-point higher Ease of Setup score (8.1 vs 7.6).

- **Hyland OnBase:** Reviewers note a steep learning curve and complex setup, though ample training is provided.
- **Square 9 Softworks:** Reviewers highlight easy implementation, user-friendly setup, and quick onboarding, especially for non-technical users.

### Which product has better Workflows?

Both Hyland OnBase and Square 9 Softworks are highly rated for Workflows, with strong reviewer sentiment and frequent mentions.

- **Hyland OnBase:** Workflows cited in 22 all-time reviews; reviewers highlight robust workflow management and automation capabilities.
- **Square 9 Softworks:** Workflows frequently praised in recent reviews for flexibility and ease of configuration; automation and workflow features are a recurring strength.

Alternatives

**Hyland OnBase Alternatives**

 ![Laserfiche](https://images.g2crowd.com/uploads/product/hd_favicon/1549935323/laserfiche.svg "Laserfiche")

[
Laserfiche
](/products/laserfiche/reviews)

 ![DocuWare](https://images.g2crowd.com/uploads/product/hd_favicon/1522071240/docuware.svg "DocuWare")

[
DocuWare
](/products/docuware/reviews)

 ![M-Files](https://images.g2crowd.com/uploads/product/hd_favicon/ef8c6b6ad184a941226571c99359fb58/m-files.svg "M-Files")

[
M-Files
](/products/m-files/reviews)

 ![Seismic Enablement Cloud](https://images.g2crowd.com/uploads/product/hd_favicon/ed986be4caf286c41712882d89b63766/seismic-enablement-cloud.svg "Seismic Enablement Cloud")

[
Seismic Enablement Cloud
](/products/seismic-enablement-cloud/reviews)

**Square 9 Softworks Alternatives**

 ![DocuWare](https://images.g2crowd.com/uploads/product/hd_favicon/1522071240/docuware.svg "DocuWare")

[
DocuWare
](/products/docuware/reviews)

 ![Laserfiche](https://images.g2crowd.com/uploads/product/hd_favicon/1549935323/laserfiche.svg "Laserfiche")

[
Laserfiche
](/products/laserfiche/reviews)

 ![Revver](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_8d9b1b35ae4dde5e7e28c8bcc945df6f/revver.png "Revver")

[
Revver
](/products/revver/reviews)

 ![Nintex](https://images.g2crowd.com/uploads/product/hd_favicon/6d05d223727de012d13b1eb6341b2deb/nintex-nintex.svg "Nintex")

[
Nintex
](/products/nintex-nintex/reviews)