Link copied to clipboard # Hyland OnBase vs M-Files Comparison - What are their main differences? Share [ Export ](/compare/hyland-onbase/m-files/export.csv) Hyland OnBaseM-Files[+ Add Product](#) Pricing **Hyland OnBase** Free Trial No pricing available **M-Files** **Contact Vendor for Pricing** · Contact Vendor **Pricing Insights** from reviews Perceived Cost **Hyland OnBase** $$$$$ **M-Files** $$$$$ Average Discount **Hyland OnBase** 7% **M-Files** 8%1% more Uncover valuable pricing insights from real user feedback to improve your shopping experience. See it for free Time to Implement **Hyland OnBase** 6 months Based on 100 responses **M-Files** 6 months Based on 100 responses Return on Investment **Hyland OnBase** 6 months Based on 100 responses **M-Files** 6 months Based on 100 responses ![Hyland OnBase](https://images.g2crowd.com/uploads/product/hd_favicon/ab26ad500037a024c205aef3572781c9/hyland-onbase.svg "Hyland OnBase") ![M-Files](https://images.g2crowd.com/uploads/product/hd_favicon/ef8c6b6ad184a941226571c99359fb58/m-files.svg "M-Files") G2 offers free advice on this comparison. Chat with an expert How would you like to receive Software Advice? ![](/assets/advisor_router/laptop_form-f1a7012279826105416befde8d882ffc7589b1f9db09c93a1379d601cafe8e0d.svg) FormAnswer questions at your own pace, no call required. ![](/assets/advisor_router/ai_agent-4d78629a3ba354fed449a65c60df3a6f2eda90fb98411b711df4b25d7be52a38.svg) AI AgentChat live and get a recommendation in minutes. ![](/assets/advisor_router/phone_call_picker-c48821ec36f4182d8ee3e54cfbd3937500eec54d7b7e0cfb80dc80a8a733842f.svg) Phone CallTalk it through live with a software advisor. **Pros & Cons** from reviews **Hyland OnBase** Ease of Use (70) Document Management (42) Missing Features (31) Update Issues (24) **M-Files** Ease of Use (93) Document Management (52) Learning Curve (32) Training Required (26) Integrations **Hyland OnBase** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_072232548a7a15072969c18d6ea3e2f8/boomi-managed-file-transfer.jpg "Product Avatar Image") Boomi Managed File Transfer ](https://www.g2.com/products/boomi-managed-file-transfer/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_1d691480aa3fba0192c2518d27b928f0/epic.jpeg "Product Avatar Image") Epic ](https://www.g2.com/products/epic/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_cffad295578940e207663002906b53f5/infor-cloudsuites-m3.jpg "Product Avatar Image") Infor CloudSuites (M3) ](https://www.g2.com/products/infor-cloudsuites-m3/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_ae5d46296d0f8afa0fd352fc44bf419d/microsoft365.png "Product Avatar Image") Microsoft 365 ](https://www.g2.com/products/microsoft365/reviews)[ View all ](https://www.g2.com/products/hyland-onbase/integrations) **M-Files** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_ae5d46296d0f8afa0fd352fc44bf419d/microsoft365.png "Product Avatar Image") Microsoft 365 ](https://www.g2.com/products/microsoft365/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_69054bc7d40597b06fc3905720ccc914/microsoft-outlook.png "Product Avatar Image") Outlook ](https://www.g2.com/products/microsoft-outlook/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_b8b49f2b6f9cd484b0efa52a4abd8269/microsoft-microsoft-power-bi.png "Product Avatar Image") Microsoft Power BI ](https://www.g2.com/products/microsoft-microsoft-power-bi/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_cbdded440dd46c7dcb4debe3e10b5048/microsoft-sharepoint.png "Product Avatar Image") Microsoft SharePoint ](https://www.g2.com/products/microsoft-sharepoint/reviews)[ View all ](https://www.g2.com/products/m-files/integrations) Screenshots **Hyland OnBase** ![Hyland OnBase screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1245891/Invoice-Processing-Dashboard.jpg) **M-Files** ![M-Files screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1361531/search.png) **Ratings** from reviews Meets Requirements **Hyland OnBase** **8.8** /10 Based on 169 responses **M-Files** **8.8** /10 Based on 221 responses Ease of Use **Hyland OnBase** **8.3** /10 Based on 291 responses **M-Files** **8.5** /10 Based on 222 responses Ease of Setup **Hyland OnBase** **7.6** /10 Based on 203 responses **M-Files** **8.2** /10 Based on 181 responses Ease of Admin **Hyland OnBase** **8.1** /10 Based on 94 responses **M-Files** **7.7** /10 Based on 87 responses Quality of Support **Hyland OnBase** **8.3** /10 Based on 152 responses **M-Files** **8.5** /10 Based on 212 responses Has the product been a good partner in doing business? **Hyland OnBase** **8.9** /10 Based on 92 responses **M-Files** **8.4** /10 Based on 86 responses Product Direction (% positive) **Hyland OnBase** **8.0** /10 Based on 163 responses **M-Files** **8.9** /10 Based on 216 responses **Features** ratings from reviews Enterprise Content Management (ECM) **8.4** /10 Based on 110 responses **8.6** /10 Based on 196 responses Cloud Content Collaboration Not enough data **9.3** /10 Based on 48 responses HR Service Delivery **9.3** /10 Based on 14 responses Not enough data Uncover more feature rated insights from real users to improve your shopping experience. See it for free Workflow Management Not enough data **8.9** /10 Based on 73 responses AP Automation **9.1** /10 Based on 20 responses Not enough data Engineering Document Management Not enough data **9.3** /10 Based on 35 responses Business Process Management **8.5** /10 Based on 61 responses Not enough data IT Documentation Not enough data **9.3** /10 Based on 61 responses No-Code Development Platforms **8.7** /10 Based on 5 responses Not enough data User Insights **Reviewers' Company Size** Small-Business(50 or fewer emp.) 5.8% Mid-Market(51-1000 emp.) 42.1% Enterprise(\> 1000 emp.) 52.1% Small-Business(50 or fewer emp.) 5.8% Mid-Market(51-1000 emp.) 42.1% Enterprise(\> 1000 emp.) 52.1% Small-Business(50 or fewer emp.) 33.3% Mid-Market(51-1000 emp.) 49.6% Enterprise(\> 1000 emp.) 17.1% Small-Business(50 or fewer emp.) 33.3% Mid-Market(51-1000 emp.) 49.6% Enterprise(\> 1000 emp.) 17.1% **Reviewers' Industry** [![Hyland OnBase](https://images.g2crowd.com/uploads/product/hd_favicon/ab26ad500037a024c205aef3572781c9/hyland-onbase.svg "Hyland OnBase")](https://www.g2.com/products/hyland-onbase/reviews) Hyland OnBase Government Administration 13.8% Higher Education 13.5% Financial Services 10.3% Hospital & Health Care 10.0% Insurance 9.3% Other 43.1% [![M-Files](https://images.g2crowd.com/uploads/product/hd_favicon/ef8c6b6ad184a941226571c99359fb58/m-files.svg "M-Files")](https://www.g2.com/products/m-files/reviews) M-Files Information Technology and Services 16.7% Marketing and Advertising 4.8% Construction 4.8% Oil & Energy 4.8% Computer Software 4.4% Other 64.3% Alternatives **Hyland OnBase Alternatives** ![Laserfiche](https://images.g2crowd.com/uploads/product/hd_favicon/1549935323/laserfiche.svg "Laserfiche") [ Laserfiche ](/products/laserfiche/reviews) ![DocuWare](https://images.g2crowd.com/uploads/product/hd_favicon/1522071240/docuware.svg "DocuWare") [ DocuWare ](/products/docuware/reviews) ![Square 9 Softworks](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_c9188cffa6bbbf52ca3f0cf31d373cf1/square-9-softworks.gif "Square 9 Softworks") [ Square 9 Softworks ](/products/square-9-softworks/reviews) ![Seismic Enablement Cloud](https://images.g2crowd.com/uploads/product/hd_favicon/ed986be4caf286c41712882d89b63766/seismic-enablement-cloud.svg "Seismic Enablement Cloud") [ Seismic Enablement Cloud ](/products/seismic-enablement-cloud/reviews) **M-Files Alternatives** ![DocuWare](https://images.g2crowd.com/uploads/product/hd_favicon/1522071240/docuware.svg "DocuWare") [ DocuWare ](/products/docuware/reviews) ![Laserfiche](https://images.g2crowd.com/uploads/product/hd_favicon/1549935323/laserfiche.svg "Laserfiche") [ Laserfiche ](/products/laserfiche/reviews) ![Revver](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_8d9b1b35ae4dde5e7e28c8bcc945df6f/revver.png "Revver") [ Revver ](/products/revver/reviews) ![iManage Work](https://images.g2crowd.com/uploads/product/hd_favicon/e55d757a195abe94be51287f2f16e2ac/imanage-work.png "iManage Work") [ iManage ](/products/imanage-work/reviews) ## Hyland OnBase vs M-Files FAQs Generated using AI Last updated: August 14, 2026 ### What is the difference between Hyland OnBase vs M-Files? Hyland OnBase and M-Files are both highly rated ECM platforms, but M-Files stands out for its metadata-driven organization and slightly higher Ease of Setup and Quality of Support scores, while Hyland OnBase is noted for its robust customization and workflow capabilities. | [Hyland OnBase](https://www.g2.com/products/hyland-onbase/reviews) | [M-Files](https://www.g2.com/products/m-files/reviews) | | --- | --- | | 4.4/5 (324 reviews) | 4.4/5 (273 reviews) | | Enterprise | Mid-Market | | 7.6 | 8.2 | | 8.3 | 8.5 | | Customization and workflow efficiency | Metadata-driven organization and ease of use | ### How do the pricing models of Hyland OnBase and M-Files compare? M-Files is rated higher for value, with reviewers expressing greater satisfaction with its pricing compared to Hyland OnBase. - **Hyland OnBase:** In recent reviews, several reviewers mention rising costs and express concerns about value, especially as additional modules and features increase the total price. - **M-Files:** Reviewers consistently describe M-Files as affordable and worth the price, with positive sentiment around its cost-effectiveness and the value delivered for document management and workflow automation. ### What are the best alternatives to Hyland OnBase and M-Files? The top 3 alternatives to Hyland OnBase and M-Files are DocuWare, Laserfiche, and SharePoint. | Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength | | --- | --- | --- | --- | --- | | [Hyland OnBase](https://www.g2.com/products/hyland-onbase/reviews) | 4.4/5 (324 reviews) | Enterprise | Costs continue to climb with additional modules | Customization and workflow efficiency | | [M-Files](https://www.g2.com/products/m-files/reviews) | 4.4/5 (273 reviews) | Mid-Market | Affordable and worth the price | Metadata-driven organization and ease of use | | [DocuWare](https://www.g2.com/products/docuware/reviews) | 4.4/5 (251 reviews) | Mid-Market | — | Document management and workflow automation | | [Laserfiche](https://www.g2.com/products/laserfiche/reviews) | 4.7/5 (1247 reviews) | Mid-Market | — | Ease of use and powerful automation | ### Which Enterprise Content Management (ECM) features should I prioritize when comparing Hyland OnBase and M-Files? Buyers comparing Hyland OnBase and M-Files should prioritize Search, Workflow Automation, Integration Capabilities, Customization, and Security. - **Search:** M-Files has 31 all-time mentions for search functionality, while Hyland OnBase is frequently praised for document retrieval and search in recent reviews. - **Workflow Automation:** Hyland OnBase has 21 all-time mentions for workflow management and 22 for workflow efficiency; M-Files has 30 all-time mentions for automation and 29 for efficiency. - **Integration Capabilities:** Hyland OnBase has 21 all-time mentions for integrations, with Epic specifically cited; M-Files has 37 all-time mentions for integrations, with Microsoft 365 and Outlook highlighted. - **Customization:** Hyland OnBase is cited 25 times for customization and 24 for customization options; M-Files is praised for its flexible metadata-driven structure and customizable workflows. - **Security:** M-Files has 34 all-time mentions for security, while Hyland OnBase is frequently cited for secure document management in recent reviews. ### What are the pros and cons of Hyland OnBase vs M-Files? Hyland OnBase's headline strength is its customization and workflow efficiency, while M-Files is most praised for its metadata-driven organization and ease of use. - **Hyland OnBase strengths:** Customization (25 all-time mentions), workflow efficiency (22), automation (21), integrations (21), and robust document management (42). - **Hyland OnBase trade-offs:** Missing features (31), update issues (24), learning curve (20), complexity (19), and variable customer support (21). - **M-Files strengths:** Ease of use (93), metadata indexing (31), search functionality (31), integrations (37), automation (30), and security (34). - **M-Files trade-offs:** Learning curve (32), training required (26), and some reviewers note the user interface can feel outdated or complex for new users. ### Is Hyland OnBase or M-Files better for small businesses? M-Files is a better fit for small businesses, as it is most popular in the Mid-Market segment and is frequently praised for ease of use and affordability by small-business reviewers. - **Hyland OnBase:** Largest segment is Enterprise; reviewers in smaller organizations mention a steep learning curve and complexity as trade-offs. - **M-Files:** Largest segment is Mid-Market; small-business reviewers highlight ease of use, fast search, and value for money. ### Which Enterprise Content Management (ECM) platform has better integrations? M-Files is favored by reviewers for integrations, with more frequent and diverse integration mentions than Hyland OnBase. - **Hyland OnBase:** Integrates with Epic, with 6 all-time mentions; reviewers also note general integration capabilities. - **M-Files:** Integrates with Microsoft 365 (3 all-time mentions) and Microsoft Outlook (2 all-time mentions); reviewers frequently cite integration with other business systems and highlight ease of connecting with existing tools. ### How do Hyland OnBase and M-Files compare on customer support? M-Files and Hyland OnBase are rated nearly identically on Quality of Support, with M-Files at 8.5 and Hyland OnBase at 8.3, indicating parity. - **Hyland OnBase:** Reviewers describe support as prompt and helpful, though some mention inconsistent experiences and a desire for more proactive assistance, especially for on-premise implementations. - **M-Files:** Reviewers consistently praise the support team for responsiveness, expertise, and valuable guidance during setup and ongoing use. ### Which is easier to implement, Hyland OnBase or M-Files? M-Files scores higher on Ease of Setup (8.2 vs. 7.6), indicating it is easier to implement than Hyland OnBase. - **Hyland OnBase:** Reviewers note a steep learning curve and complexity during setup, but also mention that ample training is provided and implementation is manageable with support. - **M-Files:** Reviewers highlight straightforward setup, especially for metadata-driven organization, and describe the implementation process as smooth with helpful support, though some mention an initial adjustment period for new users. ### Which product has better Search? M-Files is the stronger product for Search, with more frequent and positive reviewer mentions and a higher Ease of Use score. - **Hyland OnBase:** Ease of Use score: 8.3; reviewers praise document retrieval and search but also note limitations with full-text indexing. - **M-Files:** Ease of Use score: 8.5; 31 all-time mentions for search functionality, with reviewers consistently highlighting fast, metadata-driven search as a core strength. ## Hyland OnBase vs M-Files When assessing the two solutions, reviewers found M-Files easier to use and set up. However, Hyland OnBase is easier to administer. Reviewers also preferred doing business with Hyland OnBase overall. - Hyland OnBase and M-Files both meet the requirements of our reviewers at a comparable rate. - When comparing quality of ongoing product support, reviewers felt that M-Files is the preferred option. - For feature updates and roadmaps, our reviewers preferred the direction of M-Files over Hyland OnBase.