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Compare HubSpot Service Hub and Zoho Desk

See this
side-by-side comparison of HubSpot Service Hub vs. Zoho Desk
based on preference data from user reviews. HubSpot Service Hub rates 4.4/5 stars with 522 reviews. By contrast, Zoho Desk rates 4.4/5 stars with 2,681 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
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HubSpot Service Hub
HubSpot Service Hub
(522)
4.4 out of 5
HubSpot Service Hub
Zoho Desk
Zoho Desk
(2,681)
4.4 out of 5
Zoho Desk
Optimized for quick response
Star Rating
HubSpot Service Hub
HubSpot Service Hub
Zoho Desk
Zoho Desk
Market Segments
HubSpot Service Hub
HubSpot Service Hub
Small-Business (68.6% of reviews)
Zoho Desk
Zoho Desk
Small-Business (70.6% of reviews)
Entry Level Price
HubSpot Service Hub
HubSpot Service Hub
$0
Zoho Desk
Zoho Desk
$0 for 3 agents

HubSpot Service Hub vs Zoho Desk

When assessing the two solutions, reviewers found them equally easy to use and set up. However, reviewers preferred the ease of administration and doing business with HubSpot Service Hub overall.

  • Reviewers felt that Zoho Desk meets the needs of their business better than HubSpot Service Hub.
  • When comparing quality of ongoing product support, reviewers felt that HubSpot Service Hub is the preferred option.
  • For feature updates and roadmaps, our reviewers preferred the direction of HubSpot Service Hub over Zoho Desk.
Categories
Shared Categories
HubSpot Service Hub
HubSpot Service Hub
Zoho Desk
Zoho Desk
HubSpot Service Hub and Zoho Desk are categorized as Customer Self-Service, Help Desk, and Live Chat
Unique Categories
Zoho Desk
Zoho Desk is categorized as Social Customer Service
Pricing
HubSpot Service Hub
HubSpot Service Hub Pricing
Service Hub Free
$0
Service Hub Starter
$50/month
Service Hub Professional
$400/month
Service Hub Enterprise
$1,200/month
Free Trial
Zoho Desk
Zoho Desk Pricing
FREE
$0for 3 agents
STANDARD
$12/agent/month
PROFESSIONAL
$20/agent/month
ENTERPRISE
$35/agent/month
Free Trial
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Ratings
Meets Requirements
HubSpot Service Hub
HubSpot Service Hub
8.4
Responses: 378
Zoho Desk
Zoho Desk
8.7
Responses: 2096
Ease of Use
HubSpot Service Hub
HubSpot Service Hub
8.5
Responses: 384
Zoho Desk
Zoho Desk
8.5
Responses: 2116
Ease of Setup
HubSpot Service Hub
HubSpot Service Hub
8.2
Responses: 159
Zoho Desk
Zoho Desk
8.2
Responses: 1764
Ease of Admin
HubSpot Service Hub
HubSpot Service Hub
8.4
Responses: 162
Zoho Desk
Zoho Desk
8.3
Responses: 1779
Quality of Support
HubSpot Service Hub
HubSpot Service Hub
8.9
Responses: 364
Zoho Desk
Zoho Desk
8.2
Responses: 1888
Ease of Doing Business With
HubSpot Service Hub
HubSpot Service Hub
8.8
Responses: 161
Zoho Desk
Zoho Desk
8.5
Responses: 1605
Product Direction (% positive)
HubSpot Service Hub
HubSpot Service Hub
8.7
Responses: 367
Zoho Desk
Zoho Desk
8.6
Responses: 2063
Features
Ticket and Case Management
Ticket creation user experience
HubSpot Service Hub
HubSpot Service Hub
8.5
Responses: 175
Verified Feature
Zoho Desk
Zoho Desk
8.7
Responses: 1344
Verified Feature
Ticket response user experience
HubSpot Service Hub
HubSpot Service Hub
8.4
Responses: 180
Verified Feature
Zoho Desk
Zoho Desk
8.6
Responses: 1339
Verified Feature
Workflow
HubSpot Service Hub
HubSpot Service Hub
8.4
Responses: 177
Verified Feature
Zoho Desk
Zoho Desk
8.4
Responses: 1209
Verified Feature
Response Automation
HubSpot Service Hub
HubSpot Service Hub
8.4
Responses: 158
Verified Feature
Zoho Desk
Zoho Desk
8.4
Responses: 1120
Verified Feature
SLA Management
HubSpot Service Hub
HubSpot Service Hub
7.6
Responses: 20
Zoho Desk
Zoho Desk
8.4
Responses: 938
Verified Feature
Attachments/Screencasts
HubSpot Service Hub
HubSpot Service Hub
8.2
Responses: 168
Verified Feature
Zoho Desk
Zoho Desk
8.5
Responses: 1131
Verified Feature
Ticket Collaboration
HubSpot Service Hub
HubSpot Service Hub
8.5
Responses: 161
Zoho Desk
Zoho Desk
8.7
Responses: 1135
Verified Feature
Customer and Contacts Database
HubSpot Service Hub
HubSpot Service Hub
8.7
Responses: 155
Verified Feature
Zoho Desk
Zoho Desk
8.4
Responses: 726
Verified Feature
Knowledge Share
Knowledge Base
HubSpot Service Hub
HubSpot Service Hub
8.8
Responses: 158
Zoho Desk
Zoho Desk
8.6
Responses: 654
Searchable Articles
HubSpot Service Hub
HubSpot Service Hub
8.9
Responses: 152
Zoho Desk
Zoho Desk
8.6
Responses: 629
Community Forums
HubSpot Service Hub
HubSpot Service Hub
Feature Not Available
Zoho Desk
Zoho Desk
8.3
Responses: 507
Interactive FAQs & Forums
HubSpot Service Hub
HubSpot Service Hub
Feature Not Available
Zoho Desk
Zoho Desk
8.4
Responses: 462
Communication
Pop-up Chat
HubSpot Service Hub
HubSpot Service Hub
9.0
Responses: 24
Verified Feature
Zoho Desk
Zoho Desk
9.0
Responses: 359
Verified Feature
Notifications
HubSpot Service Hub
HubSpot Service Hub
8.6
Responses: 27
Verified Feature
Zoho Desk
Zoho Desk
8.9
Responses: 380
Verified Feature
Targeted Emails
HubSpot Service Hub
HubSpot Service Hub
8.8
Responses: 25
Verified Feature
Zoho Desk
Zoho Desk
8.9
Responses: 317
In-App Messaging
HubSpot Service Hub
HubSpot Service Hub
8.3
Responses: 22
Zoho Desk
Zoho Desk
8.9
Responses: 299
Verified Feature
Co-Browsing
HubSpot Service Hub
HubSpot Service Hub
8.0
Responses: 14
Zoho Desk
Zoho Desk
9.1
Responses: 43
Interaction
Web Portals
HubSpot Service Hub
HubSpot Service Hub
Not enough data available
Zoho Desk
Zoho Desk
8.6
Responses: 625
Forum to Reponse
HubSpot Service Hub
HubSpot Service Hub
Feature Not Available
Zoho Desk
Zoho Desk
8.5
Responses: 492
Tickets and Tagging
HubSpot Service Hub
HubSpot Service Hub
8.6
Responses: 149
Zoho Desk
Zoho Desk
8.8
Responses: 697
Live Chat
HubSpot Service Hub
HubSpot Service Hub
8.6
Responses: 128
Zoho Desk
Zoho Desk
8.6
Responses: 467
Internal Use
Customization
HubSpot Service Hub
HubSpot Service Hub
8.3
Responses: 24
Verified Feature
Zoho Desk
Zoho Desk
8.4
Responses: 950
Verified Feature
Conversation Archiving
HubSpot Service Hub
HubSpot Service Hub
8.5
Responses: 25
Verified Feature
Zoho Desk
Zoho Desk
9.3
Responses: 12
Lead Development
HubSpot Service Hub
HubSpot Service Hub
8.5
Responses: 23
Verified Feature
Zoho Desk
Zoho Desk
8.7
Responses: 130
Knowledge Base
HubSpot Service Hub
HubSpot Service Hub
9.4
Responses: 29
Zoho Desk
Zoho Desk
8.8
Responses: 348
Verified Feature
Team Inbox
HubSpot Service Hub
HubSpot Service Hub
8.9
Responses: 29
Verified Feature
Zoho Desk
Zoho Desk
8.8
Responses: 349
Verified Feature
Customer Profiles
HubSpot Service Hub
HubSpot Service Hub
9.1
Responses: 29
Verified Feature
Zoho Desk
Zoho Desk
8.7
Responses: 348
Verified Feature
Communication Channels
Customer Portal
HubSpot Service Hub
HubSpot Service Hub
8.2
Responses: 22
Zoho Desk
Zoho Desk
8.4
Responses: 1055
Verified Feature
Email to Case
HubSpot Service Hub
HubSpot Service Hub
8.6
Responses: 172
Verified Feature
Zoho Desk
Zoho Desk
8.8
Responses: 1209
Verified Feature
Chat/Live Support
HubSpot Service Hub
HubSpot Service Hub
8.6
Responses: 134
Verified Feature
Zoho Desk
Zoho Desk
8.5
Responses: 747
Verified Feature
Social Integration
HubSpot Service Hub
HubSpot Service Hub
8.3
Responses: 17
Zoho Desk
Zoho Desk
8.5
Responses: 621
Verified Feature
Voice
HubSpot Service Hub
HubSpot Service Hub
8.4
Responses: 96
Zoho Desk
Zoho Desk
8.5
Responses: 473
Verified Feature
Platform
Mobile User Support
HubSpot Service Hub
HubSpot Service Hub
7.1
Responses: 56
Zoho Desk
Zoho Desk
8.5
Responses: 645
Verified Feature
Customization
HubSpot Service Hub
HubSpot Service Hub
8.3
Responses: 24
Verified Feature
Zoho Desk
Zoho Desk
8.4
Responses: 950
Verified Feature
User, Role, and Access Management
HubSpot Service Hub
HubSpot Service Hub
8.3
Responses: 98
Verified Feature
Zoho Desk
Zoho Desk
8.5
Responses: 975
Verified Feature
Integration
HubSpot Service Hub
HubSpot Service Hub
8.3
Responses: 83
Verified Feature
Zoho Desk
Zoho Desk
8.6
Responses: 565
Verified Feature
Reporting
HubSpot Service Hub
HubSpot Service Hub
8.4
Responses: 159
Verified Feature
Zoho Desk
Zoho Desk
8.4
Responses: 1064
Verified Feature
Dashboards
HubSpot Service Hub
HubSpot Service Hub
8.5
Responses: 169
Verified Feature
Zoho Desk
Zoho Desk
8.6
Responses: 1139
Verified Feature
Reviewers' Company Size
Reviewers of both HubSpot Service Hub and Zoho Desk were most often representing companies in the Small-Business segment.
Small-Business
(50 or fewer emp.)
HubSpot Service Hub
HubSpot Service Hub
68.6%
Zoho Desk
Zoho Desk
70.6%
Mid-Market
(51-1000 emp.)
HubSpot Service Hub
HubSpot Service Hub
29.7%
Zoho Desk
Zoho Desk
24.6%
Enterprise
(> 1000 emp.)
HubSpot Service Hub
HubSpot Service Hub
1.7%
Zoho Desk
Zoho Desk
4.8%
Reviewers' Industry
HubSpot Service Hub
HubSpot Service Hub Industry
Computer Software
20.0%
Information Technology and Services
9.4%
Marketing and Advertising
6.4%
Real Estate
5.3%
Financial Services
4.7%
Other
54.2%
Zoho Desk
Zoho Desk Industry
Information Technology and Services
19.6%
Computer Software
10.2%
Telecommunications
3.8%
Retail
3.6%
Marketing and Advertising
3.1%
Other
59.7%
Reviews
Most Helpful Favorable Review
HubSpot Service Hub
Christopher P.
User in Computer Software

Hubspot is so easily used by everyone. Even if you are not familiar with other programs that are similar. This one is easily the one that takes the cake in my experience. The customization of this product is unheard of anywhere else.

Zoho Desk
Garret A.
User in Information Technology and Services

The task distribution system, reports, chat system and client database management are the best things in this application. Excellent multi-channel support and an excellent interface - Integrating the knowledge base into ticket design is really neat! The...

Most Helpful Critical Review
HubSpot Service Hub
GM
Administrator in Marketing and Advertising

There have been some teething issues I've come across that I believe are down to the emerging nature of the platform - given time, I hope that the HubSpot team can address these.

Zoho Desk
GC
User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

Discussions
HubSpot Service Hub
HubSpot Service Hub Discussions
How to customise the website
2 comments
ED
Eduardo, Its not entirely clear to me what you are hoping to customize? We have been able to do quite a bit with ours for the Knowledge Base. Here's a link...Read more
Service Hub Features - What features are available?
1 comment
Offical Response from HubSpot Service Hub
Service Hub offers a help desk, shared inbox, knowledge base, live chat and bots, customer feedback tools, and integrates with the HubSpot CRM.Read more
Help Desk Feature - Do you offer a help desk?
1 comment
Offical Response from HubSpot Service Hub
Yes, HubSpot offers help desk & ticketing software. The software allows teams to log and track customer requests, as well as automate and assign tickets to...Read more
Zoho Desk
Zoho Desk Discussions
Where do I find training VDO?
3 comments
Anoloth (Bic) P.
AP
This might be of help too, Anoloth https://www.zoho.com/desk/trial-room.htmlRead more
how do i use chat
2 comments
ID
What chat are you speaking of?Read more
Is it possible for you to make integration with G suite a breeze?
2 comments
Daniel Kaminski de S.
DS
Screenshots
HubSpot Service Hub
HubSpot Service Hub Screenshots
Videos
HubSpot Service Hub
HubSpot Service Hub Videos
Video Preview

With Service Hub you can build a real support system that not only helps you keep customers, but creates happier customers. Happy customers promote your brand on social, build positive word of mouth, and help you grow bigger and better.

Zoho Desk
Zoho Desk Videos
No videos provided
Downloads
HubSpot Service Hub
HubSpot Service Hub Downloads
No downloads provided
Zoho Desk
Zoho Desk Downloads
No downloads provided
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