Compare HubSpot Service Hub, Zendesk Support, and Help Scout

Pricing

 
Service Hub Enterprise
$1,200
/month
Essential
$5
/month
Basic
$8
user/month
 
Service Hub Professional
$400
/month
Team
$19
/month
Standard
$15
user/month
 
Service Hub Starter
$50
/month
Professional
$49
/month
Plus
$27
user/month
 
Service Hub Free
$0
Enterprise
$99
/month
 
Free Trial Unavailable
Free Trial
Free Trial Unavailable
HubSpot Service Hub
Service Hub Enterprise
$1,200/month
Service Hub Professional
$400/month
Service Hub Starter
$50/month
Service Hub Free
$0
Free Trial Unavailable
Zendesk Support
Essential
$5/month
Team
$19/month
Professional
$49/month
Enterprise
$99/month
Free Trial
Help Scout
Basic
$8user/month
Standard
$15user/month
Plus
$27user/month
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.9
8.7
8.5
Ease of Use
Ease of Use
9.1
8.6
9.2
Ease of Setup
Ease of Setup
8.2
8.2
8.8
Ease of Admin
Ease of Admin
8.2
8.3
8.8
Quality of Support
Quality of Support
8.7
8.3
8.8
Ease of Doing Business With
Ease of Doing Business With
8.9
8.4
8.9
Product Direction (% positive)
Product Direction (% positive)
10.0
7.6
7.8
Meets Requirements
HubSpot Service Hub
8.9
Zendesk Support
8.7
Help Scout
8.5
Ease of Use
HubSpot Service Hub
9.1
Zendesk Support
8.6
Help Scout
9.2
Ease of Setup
HubSpot Service Hub
8.2
Zendesk Support
8.2
Help Scout
8.8
Ease of Admin
HubSpot Service Hub
8.2
Zendesk Support
8.3
Help Scout
8.8
Quality of Support
HubSpot Service Hub
8.7
Zendesk Support
8.3
Help Scout
8.8
Ease of Doing Business With
HubSpot Service Hub
8.9
Zendesk Support
8.4
Help Scout
8.9
Product Direction (% positive)
HubSpot Service Hub
10.0
Zendesk Support
7.6
Help Scout
7.8

Features

Ticket and Case Management
Ticket creation user experience
HubSpot Service Hub
Not enough data available
Zendesk Support
8.9
Help Scout
9.1
Ticket response user experience
HubSpot Service Hub
9.2
Zendesk Support
8.7
Help Scout
9.3
Workflow
HubSpot Service Hub
8.5
Zendesk Support
8.5
Help Scout
8.3
Response Automation
HubSpot Service Hub
8.5
Zendesk Support
8.4
Help Scout
8.4
SLA Management
HubSpot Service Hub
Not enough data available
Zendesk Support
8.1
Help Scout
Not enough data available
Attachments/Screencasts
HubSpot Service Hub
6.9
Zendesk Support
8.4
Help Scout
8.5
Ticket Collaboration
HubSpot Service Hub
Not enough data available
Zendesk Support
8.6
Help Scout
8.8
Knowledge Share
Knowledge Base
HubSpot Service Hub
8.2
Zendesk Support
8.6
Help Scout
8.7
Searchable Articles
HubSpot Service Hub
8.3
Zendesk Support
8.6
Help Scout
8.0
Community Forums
HubSpot Service Hub
Not enough data available
Zendesk Support
8.3
Help Scout
8.4
Interactive FAQs & Forums
HubSpot Service Hub
Not enough data available
Zendesk Support
8.3
Help Scout
8.1
Interaction
Web Portals
HubSpot Service Hub
Not enough data available
Zendesk Support
8.6
Help Scout
8.8
Forum to Reponse
HubSpot Service Hub
Not enough data available
Zendesk Support
8.5
Help Scout
8.2
Tickets and Tagging
HubSpot Service Hub
Not enough data available
Zendesk Support
8.9
Help Scout
8.7
Live Chat
HubSpot Service Hub
Not enough data available
Zendesk Support
8.6
Help Scout
6.7
Communication Channels
Customer Portal
HubSpot Service Hub
Not enough data available
Zendesk Support
8.5
Help Scout
9.0
Email to Case
HubSpot Service Hub
9.3
Zendesk Support
8.8
Help Scout
9.3
Chat/Live Support
HubSpot Service Hub
Not enough data available
Zendesk Support
8.4
Help Scout
7.0
Social Integration
HubSpot Service Hub
Not enough data available
Zendesk Support
8.2
Help Scout
8.1
Call Center
Make, Receive, and Record Calls
HubSpot Service Hub
Not enough data available
Zendesk Support
8.1
Help Scout
Not enough data available
Customer and Contacts Database
HubSpot Service Hub
Not enough data available
Zendesk Support
8.2
Help Scout
7.7
Products and Version Tracking
HubSpot Service Hub
Not enough data available
Zendesk Support
8.2
Help Scout
Not enough data available
Call Scripting
HubSpot Service Hub
Not enough data available
Zendesk Support
8.0
Help Scout
Not enough data available
Interactive Voice Response (IVR)
HubSpot Service Hub
Not enough data available
Zendesk Support
7.9
Help Scout
Not enough data available
Self Service/Community
Forums
HubSpot Service Hub
Not enough data available
Zendesk Support
8.1
Help Scout
Not enough data available
Knowledge Base
HubSpot Service Hub
7.4
Zendesk Support
8.4
Help Scout
8.4
Ideas/Feedback
HubSpot Service Hub
Not enough data available
Zendesk Support
8.1
Help Scout
9.2
Q&A
HubSpot Service Hub
Not enough data available
Zendesk Support
8.2
Help Scout
9.7
Reporting & Analytics
Social Monitoring
HubSpot Service Hub
Not enough data available
Zendesk Support
8.0
Help Scout
Not enough data available
Reporting
HubSpot Service Hub
9.0
Zendesk Support
8.0
Help Scout
8.1
Dashboards
HubSpot Service Hub
8.5
Zendesk Support
8.2
Help Scout
8.3
Platform
Mobile User Support
HubSpot Service Hub
7.3
Zendesk Support
8.1
Help Scout
Not enough data available
ITIL Compliance
HubSpot Service Hub
Not enough data available
Zendesk Support
8.2
Help Scout
Not enough data available
Customization
HubSpot Service Hub
Not enough data available
Zendesk Support
8.0
Help Scout
7.6
User, Role, and Access Management
HubSpot Service Hub
Not enough data available
Zendesk Support
8.3
Help Scout
8.5
Internationalization
HubSpot Service Hub
Not enough data available
Zendesk Support
8.2
Help Scout
8.2
Performance & Reliability
HubSpot Service Hub
Not enough data available
Zendesk Support
8.5
Help Scout
9.4
Integration APIs
HubSpot Service Hub
Not enough data available
Zendesk Support
8.4
Help Scout
8.4

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
65.4%
38.3%
54.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
30.8%
44.9%
39.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
3.8%
16.8%
6.1%
HubSpot Service Hub
Small-Business
65.4%
Mid-Market
30.8%
Enterprise
3.8%
Zendesk Support
Small-Business
38.3%
Mid-Market
44.9%
Enterprise
16.8%
Help Scout
Small-Business
54.4%
Mid-Market
39.5%
Enterprise
6.1%

Reviewers' Industry

 
Marketing and Advertising
21.2%
Computer Software
17.5%
Computer Software
22.5%
 
Telecommunications
9.1%
Information Technology and Services
15.2%
Internet
17.1%
 
Mechanical or Industrial Engineering
6.1%
Internet
9.9%
Information Technology and Services
8.0%
 
Legal Services
6.1%
Marketing and Advertising
4.7%
Marketing and Advertising
5.9%
 
Education Management
6.1%
Retail
3.5%
Real Estate
4.8%
 
Other
51.5%
Other
49.2%
Other
41.7%
HubSpot Service Hub
Marketing and Advertising
21.2%
Telecommunications
9.1%
Mechanical or Industrial Engineering
6.1%
Legal Services
6.1%
Education Management
6.1%
Other
51.5%
Zendesk Support
Computer Software
17.5%
Information Technology and Services
15.2%
Internet
9.9%
Marketing and Advertising
4.7%
Retail
3.5%
Other
49.2%
Help Scout
Computer Software
22.5%
Internet
17.1%
Information Technology and Services
8.0%
Marketing and Advertising
5.9%
Real Estate
4.8%
Other
41.7%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Luke B.
Administrator in Computer Software

HubSpot's Service Hub is just flat out easy to use. From setting up tickets to running reports, it's all super efficient and flows right into the rest of the software. They also regularly add new features!

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

G2 User

Ironically, the simplicity of Help Scout is also the worst part. There are not many app integrations, and a lot of their functions are relatively new. They have a mobile app, but there is no chat support on the app.

 
HubSpot Service Hub
Most Helpful Favorable Review
Luke B.
Administrator in Computer Software

HubSpot's Service Hub is just flat out easy to use. From setting up tickets to running reports, it's all super efficient and flows right into the rest of the software. They also regularly add new features!

Most Helpful Critical Review
G2 User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

Zendesk Support
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Help Scout
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Most Helpful Critical Review
G2 User

Ironically, the simplicity of Help Scout is also the worst part. There are not many app integrations, and a lot of their functions are relatively new. They have a mobile app, but there is no chat support on the app.

Screenshots

 
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Downloads

 No downloads providedNo downloads providedNo downloads provided
HubSpot Service Hub
No downloads provided
Zendesk Support
No downloads provided
Help Scout
No downloads provided
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