Compare HubSpot Service Hub, Zendesk Support, and HappyFox

Pricing

 
Service Hub Free
$0
Essential
$5
/month
Mighty
$29
per staff / month
 
Service Hub Enterprise
$1,200
/month
Team
$19
/month
Fantastic
$49
per staff / month
 
Service Hub Professional
$400
/month
Professional
$49
/month
Enterprise
$69
per staff / month
 
Service Hub Starter
$50
/month
Enterprise
$99
/month
Enterprise Plus
$89
per staff / month
 
Free Trial Unavailable
Free Trial
Free Trial Unavailable
HubSpot Service Hub
Service Hub Free
$0
Service Hub Enterprise
$1,200/month
Service Hub Professional
$400/month
Service Hub Starter
$50/month
Free Trial Unavailable
Zendesk Support
Essential
$5/month
Team
$19/month
Professional
$49/month
Enterprise
$99/month
Free Trial
HappyFox
Mighty
$29per staff / month
Fantastic
$49per staff / month
Enterprise
$69per staff / month
Enterprise Plus
$89per staff / month
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
9.0
8.7
8.9
Ease of Use
Ease of Use
9.0
8.6
9.3
Ease of Setup
Ease of Setup
8.2
8.2
8.9
Ease of Admin
Ease of Admin
8.2
8.3
9.1
Quality of Support
Quality of Support
8.8
8.3
9.2
Ease of Doing Business With
Ease of Doing Business With
8.9
8.4
9.3
Product Direction (% positive)
Product Direction (% positive)
10.0
7.6
9.2
Meets Requirements
HubSpot Service Hub
9.0
Zendesk Support
8.7
HappyFox
8.9
Ease of Use
HubSpot Service Hub
9.0
Zendesk Support
8.6
HappyFox
9.3
Ease of Setup
HubSpot Service Hub
8.2
Zendesk Support
8.2
HappyFox
8.9
Ease of Admin
HubSpot Service Hub
8.2
Zendesk Support
8.3
HappyFox
9.1
Quality of Support
HubSpot Service Hub
8.8
Zendesk Support
8.3
HappyFox
9.2
Ease of Doing Business With
HubSpot Service Hub
8.9
Zendesk Support
8.4
HappyFox
9.3
Product Direction (% positive)
HubSpot Service Hub
10.0
Zendesk Support
7.6
HappyFox
9.2

Features

Ticket and Case Management
Ticket creation user experience
HubSpot Service Hub
Not enough data available
Zendesk Support
8.9
HappyFox
9.2
Ticket response user experience
HubSpot Service Hub
8.8
Zendesk Support
8.7
HappyFox
9.1
Workflow
HubSpot Service Hub
8.5
Zendesk Support
8.5
HappyFox
8.8
Response Automation
HubSpot Service Hub
8.0
Zendesk Support
8.4
HappyFox
8.9
SLA Management
HubSpot Service Hub
Not enough data available
Zendesk Support
8.1
HappyFox
8.6
Attachments/Screencasts
HubSpot Service Hub
7.1
Zendesk Support
8.4
HappyFox
8.4
Ticket Collaboration
HubSpot Service Hub
Not enough data available
Zendesk Support
8.6
HappyFox
8.9
Knowledge Share
Knowledge Base
HubSpot Service Hub
8.2
Zendesk Support
8.6
HappyFox
8.6
Searchable Articles
HubSpot Service Hub
8.3
Zendesk Support
8.6
HappyFox
8.9
Community Forums
HubSpot Service Hub
Not enough data available
Zendesk Support
8.3
HappyFox
Not enough data available
Interactive FAQs & Forums
HubSpot Service Hub
Not enough data available
Zendesk Support
8.3
HappyFox
Not enough data available
Interaction
Web Portals
HubSpot Service Hub
Not enough data available
Zendesk Support
8.6
HappyFox
7.7
Forum to Reponse
HubSpot Service Hub
Not enough data available
Zendesk Support
8.5
HappyFox
8.2
Tickets and Tagging
HubSpot Service Hub
Not enough data available
Zendesk Support
8.9
HappyFox
9.4
Live Chat
HubSpot Service Hub
Not enough data available
Zendesk Support
8.6
HappyFox
8.1
Communication Channels
Customer Portal
HubSpot Service Hub
Not enough data available
Zendesk Support
8.5
HappyFox
9.0
Email to Case
HubSpot Service Hub
8.8
Zendesk Support
8.8
HappyFox
9.2
Chat/Live Support
HubSpot Service Hub
Not enough data available
Zendesk Support
8.4
HappyFox
8.9
Social Integration
HubSpot Service Hub
Not enough data available
Zendesk Support
8.2
HappyFox
8.5
Call Center
Make, Receive, and Record Calls
HubSpot Service Hub
Not enough data available
Zendesk Support
8.1
HappyFox
Not enough data available
Customer and Contacts Database
HubSpot Service Hub
Not enough data available
Zendesk Support
8.2
HappyFox
8.5
Products and Version Tracking
HubSpot Service Hub
Not enough data available
Zendesk Support
8.2
HappyFox
8.6
Call Scripting
HubSpot Service Hub
Not enough data available
Zendesk Support
8.0
HappyFox
Not enough data available
Interactive Voice Response (IVR)
HubSpot Service Hub
Not enough data available
Zendesk Support
7.9
HappyFox
Not enough data available
Self Service/Community
Forums
HubSpot Service Hub
Not enough data available
Zendesk Support
8.1
HappyFox
8.1
Knowledge Base
HubSpot Service Hub
7.5
Zendesk Support
8.4
HappyFox
8.4
Ideas/Feedback
HubSpot Service Hub
Not enough data available
Zendesk Support
8.1
HappyFox
8.7
Q&A
HubSpot Service Hub
Not enough data available
Zendesk Support
8.2
HappyFox
8.7
Reporting & Analytics
Social Monitoring
HubSpot Service Hub
Not enough data available
Zendesk Support
8.0
HappyFox
8.3
Reporting
HubSpot Service Hub
8.9
Zendesk Support
8.0
HappyFox
8.4
Dashboards
HubSpot Service Hub
8.5
Zendesk Support
8.2
HappyFox
8.6
Platform
Mobile User Support
HubSpot Service Hub
7.3
Zendesk Support
8.1
HappyFox
7.5
ITIL Compliance
HubSpot Service Hub
Not enough data available
Zendesk Support
8.2
HappyFox
9.1
Customization
HubSpot Service Hub
Not enough data available
Zendesk Support
8.0
HappyFox
8.3
User, Role, and Access Management
HubSpot Service Hub
Not enough data available
Zendesk Support
8.3
HappyFox
8.7
Internationalization
HubSpot Service Hub
Not enough data available
Zendesk Support
8.2
HappyFox
9.2
Performance & Reliability
HubSpot Service Hub
Not enough data available
Zendesk Support
8.5
HappyFox
9.2
Integration APIs
HubSpot Service Hub
Not enough data available
Zendesk Support
8.4
HappyFox
8.9

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
66.7%
38.1%
45.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
29.6%
45.1%
39.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
3.7%
16.7%
15.2%
HubSpot Service Hub
Small-Business
66.7%
Mid-Market
29.6%
Enterprise
3.7%
Zendesk Support
Small-Business
38.1%
Mid-Market
45.1%
Enterprise
16.7%
HappyFox
Small-Business
45.5%
Mid-Market
39.4%
Enterprise
15.2%

Reviewers' Industry

 
Marketing and Advertising
20.6%
Computer Software
17.5%
Information Technology and Services
14.6%
 
Telecommunications
8.8%
Information Technology and Services
15.2%
Computer Software
12.0%
 
Mechanical or Industrial Engineering
5.9%
Internet
9.9%
Higher Education
6.3%
 
Legal Services
5.9%
Marketing and Advertising
4.7%
Real Estate
3.8%
 
Education Management
5.9%
Retail
3.5%
Education Management
3.8%
 
Other
52.9%
Other
49.2%
Other
59.5%
HubSpot Service Hub
Marketing and Advertising
20.6%
Telecommunications
8.8%
Mechanical or Industrial Engineering
5.9%
Legal Services
5.9%
Education Management
5.9%
Other
52.9%
Zendesk Support
Computer Software
17.5%
Information Technology and Services
15.2%
Internet
9.9%
Marketing and Advertising
4.7%
Retail
3.5%
Other
49.2%
HappyFox
Information Technology and Services
14.6%
Computer Software
12.0%
Higher Education
6.3%
Real Estate
3.8%
Education Management
3.8%
Other
59.5%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User

How easily I can find customers and tickets

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Noah R.
Administrator in Information Technology and Services

*Nice, clean, simple interface *Mobile App *Customization (Custom Fields for Tickets and Contacts, Custom Categories, Statuses, Labels, Logo and Theme really help modify things to your exact needs and branding) *Web Access (Can be used from nearly any...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Jared B.
Administrator in Computer Software

Limitation of fields necessary on Contact Groups, Time spent not displaying to customer, due date not displaying to customer, etc.

 
HubSpot Service Hub
Most Helpful Favorable Review
G2 User

How easily I can find customers and tickets

Most Helpful Critical Review
G2 User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

Zendesk Support
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

HappyFox
Most Helpful Favorable Review
Noah R.
Administrator in Information Technology and Services

*Nice, clean, simple interface *Mobile App *Customization (Custom Fields for Tickets and Contacts, Custom Categories, Statuses, Labels, Logo and Theme really help modify things to your exact needs and branding) *Web Access (Can be used from nearly any...

Most Helpful Critical Review
Jared B.
Administrator in Computer Software

Limitation of fields necessary on Contact Groups, Time spent not displaying to customer, due date not displaying to customer, etc.

Screenshots

 
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Downloads

 No downloads providedNo downloads providedNo downloads provided
HubSpot Service Hub
No downloads provided
Zendesk Support
No downloads provided
HappyFox
No downloads provided
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