Link copied to clipboard # HubSpot Service Hub vs Zendesk for Customer Service Comparison - What are their main differences? Share [ Export ](/compare/hubspot-service-hub/zendesk-for-customer-service/export.csv) Service HubZendesk for Customer Service[+ Add Product](#) Pricing **HubSpot Service Hub** Free Trial **$0.00** Per Month · Service Hub Free **Zendesk for Customer Service** Free Trial **$19.00** 1 user per month billed annually · Support Only (Team) **Pricing Insights** from reviews Time to Implement **HubSpot Service Hub** 2 months Based on 572 responses **Zendesk for Customer Service** 2 months Based on 1118 responses Return on Investment **HubSpot Service Hub** 13 months3 months sooner Based on 443 responses **Zendesk for Customer Service** 16 months Based on 843 responses Perceived Cost **HubSpot Service Hub** $$$$$ **Zendesk for Customer Service** $$$$$ Average Discount **HubSpot Service Hub** 18%8% more **Zendesk for Customer Service** 10% ![HubSpot Service Hub](https://images.g2crowd.com/uploads/product/hd_favicon/4197737e447f044e17be1a5ebb4ba193/hubspot-service-hub.svg "HubSpot Service Hub") ![Zendesk for Customer Service](https://images.g2crowd.com/uploads/product/hd_favicon/7b95b13ec74f28d1bdceba616c8f8e97/zendesk-for-customer-service.svg "Zendesk for Customer Service") G2 offers free advice on this comparison. Chat with an expert How would you like to receive Software Advice? ![](/assets/advisor_router/laptop_form-f1a7012279826105416befde8d882ffc7589b1f9db09c93a1379d601cafe8e0d.svg) FormAnswer questions at your own pace, no call required. ![](/assets/advisor_router/ai_agent-4d78629a3ba354fed449a65c60df3a6f2eda90fb98411b711df4b25d7be52a38.svg) AI AgentChat live and get a recommendation in minutes. ![](/assets/advisor_router/phone_call_picker-c48821ec36f4182d8ee3e54cfbd3937500eec54d7b7e0cfb80dc80a8a733842f.svg) Phone CallTalk it through live with a software advisor. **Pros & Cons** from reviews **HubSpot Service Hub** [ Ease of Use (325) ](https://www.g2.com/products/hubspot-service-hub/reviews?filters%5Bsentiment_snippet%5D=1782979&qs=pros-and-cons#reviews)[ Features (214) ](https://www.g2.com/products/hubspot-service-hub/reviews?filters%5Bsentiment_snippet%5D=1781532&qs=pros-and-cons#reviews)[ Missing Features (117) ](https://www.g2.com/products/hubspot-service-hub/reviews?filters%5Bsentiment_snippet%5D=1782709&qs=pros-and-cons#reviews)[ Limited Customization (93) ](https://www.g2.com/products/hubspot-service-hub/reviews?filters%5Bsentiment_snippet%5D=1784310&qs=pros-and-cons#reviews) **Zendesk for Customer Service** [ Intuitive Interface (353) ](https://www.g2.com/products/zendesk-for-customer-service/reviews?filters%5Bsentiment_snippet%5D=2522451&qs=pros-and-cons#reviews)[ Efficient Ticket Management (218) ](https://www.g2.com/products/zendesk-for-customer-service/reviews?filters%5Bsentiment_snippet%5D=2523093&qs=pros-and-cons#reviews)[ Expensive As Teams Grow (126) ](https://www.g2.com/products/zendesk-for-customer-service/reviews?filters%5Bsentiment_snippet%5D=2523978&qs=pros-and-cons#reviews)[ Steep Learning Curve (109) ](https://www.g2.com/products/zendesk-for-customer-service/reviews?filters%5Bsentiment_snippet%5D=1640974&qs=pros-and-cons#reviews) Integrations **HubSpot Service Hub** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_2a3c6c39bf8b8eb277cfcd42d9bbca1e/asana.png "Product Avatar Image") Asana ](https://www.g2.com/products/asana/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_2ac0e7b10e1efb64107026cb2b241d53/azure-pipelines.jpg "Product Avatar Image") Azure Pipelines ](https://www.g2.com/products/azure-pipelines/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_967ec5f1bc43925133b9cf7cab81fecf/dealhub-ai.png "Product Avatar Image") DealHub AI ](https://www.g2.com/products/dealhub-ai/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_db11aab8ccb63f5742949ab9955e36bf/google-analytics.png "Product Avatar Image") Google Analytics ](https://www.g2.com/products/google-analytics/reviews)[ View all ](https://www.g2.com/products/hubspot-service-hub/integrations) **Zendesk for Customer Service** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_134c91bb90489a69dad41d269f19787f/8x8-work.png "Product Avatar Image") 8x8 Work ](https://www.g2.com/products/8x8-work/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_dad63cb7954c989da3523a03418e408b/ada-support-inc-ada.png "Product Avatar Image") Ada ](https://www.g2.com/products/ada-support-inc-ada/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_c7c291b02b4321fd24c2a3e962323b51/adapt-ideations.jpg "Product Avatar Image") Adapt Ideations ](https://www.g2.com/products/adapt-ideations/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_da24ab8969ae1c7989ab7867d0dd2142/aircall.png "Product Avatar Image") Aircall ](https://www.g2.com/products/aircall/reviews)[ View all ](https://www.g2.com/products/zendesk-for-customer-service/integrations) Screenshots **HubSpot Service Hub** ![HubSpot Service Hub screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1464326/Customer-Agent---Service-Hub-Knowledge-Base-Articles.png) **Zendesk for Customer Service** ![Zendesk for Customer Service screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/118635/9.2-Agent-wraps-up-the-conversation--_5_.png) **Ratings** from reviews Meets Requirements **HubSpot Service Hub** **8.5** /10 Based on 2,151 responses **Zendesk for Customer Service** **8.6** /10 Based on 5,264 responses Ease of Use **HubSpot Service Hub** **8.6** /10 Based on 2,424 responses **Zendesk for Customer Service** **8.5** /10 Based on 5,549 responses Ease of Setup **HubSpot Service Hub** **8.3** /10 Based on 1,431 responses **Zendesk for Customer Service** **8.0** /10 Based on 3,399 responses Ease of Admin **HubSpot Service Hub** **8.5** /10 Based on 922 responses **Zendesk for Customer Service** **8.2** /10 Based on 3,193 responses Quality of Support **HubSpot Service Hub** **8.8** /10 Based on 1,974 responses **Zendesk for Customer Service** **8.4** /10 Based on 5,093 responses Has the product been a good partner in doing business? **HubSpot Service Hub** **8.8** /10 Based on 910 responses **Zendesk for Customer Service** **8.4** /10 Based on 3,116 responses Product Direction (% positive) **HubSpot Service Hub** **8.7** /10 Based on 2,016 responses **Zendesk for Customer Service** **8.0** /10 Based on 4,909 responses **Features** ratings from reviews Help Desk **8.4** /10 Based on 1,233 responses **8.6** /10 Based on 3,879 responses Shared Inbox **8.3** /10 Based on 570 responses **8.1** /10 Based on 425 responses Conversational Support **8.0** /10 Based on 933 responses **8.1** /10 Based on 1,099 responses Live Chat **8.4** /10 Based on 889 responses **8.3** /10 Based on 2,706 responses Customer Self-Service **8.3** /10 Based on 748 responses **8.2** /10 Based on 1,799 responses Digital Customer Service Platforms **7.6** /10 Based on 86 responses **8.1** /10 Based on 80 responses AI Customer Support Agents Not enough data **8.3** /10 Based on 119 responses Customer Success **8.0** /10 Based on 1,036 responses Not enough data Complaint Management Not enough data **8.2** /10 Based on 897 responses AI Agents For Business Operations **8.7** /10 Based on 19 responses Not enough data Chatbots Not enough data **8.2** /10 Based on 614 responses Proactive Notification Not enough data **8.4** /10 Based on 198 responses Customer Service Automation Not enough data **7.9** /10 Based on 121 responses Social Customer Service Not enough data **8.4** /10 Based on 843 responses Enterprise Feedback Management **8.5** /10 Based on 346 responses Not enough data Workforce Management Not enough data **8.7** /10 Based on 28 responses User Insights **Reviewers' Company Size** Small-Business(50 or fewer emp.) 59.2% Mid-Market(51-1000 emp.) 37.3% Enterprise(\> 1000 emp.) 3.4% Small-Business(50 or fewer emp.) 59.2% Mid-Market(51-1000 emp.) 37.3% Enterprise(\> 1000 emp.) 3.4% Small-Business(50 or fewer emp.) 40.7% Mid-Market(51-1000 emp.) 45.9% Enterprise(\> 1000 emp.) 13.4% Small-Business(50 or fewer emp.) 40.7% Mid-Market(51-1000 emp.) 45.9% Enterprise(\> 1000 emp.) 13.4% **Reviewers' Industry** [![HubSpot Service Hub](https://images.g2crowd.com/uploads/product/hd_favicon/4197737e447f044e17be1a5ebb4ba193/hubspot-service-hub.svg "HubSpot Service Hub")](https://www.g2.com/products/hubspot-service-hub/reviews) HubSpot Service Hub Computer Software 19.2% Information Technology and Services 10.6% Marketing and Advertising 5.2% Financial Services 4.6% Education Management 3.4% Other 56.9% [![Zendesk for Customer Service](https://images.g2crowd.com/uploads/product/hd_favicon/7b95b13ec74f28d1bdceba616c8f8e97/zendesk-for-customer-service.svg "Zendesk for Customer Service")](https://www.g2.com/products/zendesk-for-customer-service/reviews) Zendesk for Customer Service Computer Software 14.1% Information Technology and Services 12.6% Financial Services 5.9% Retail 5.1% Consumer Services 4.4% Other 58.0% Alternatives **HubSpot Service Hub Alternatives** ![Fin](https://images.g2crowd.com/uploads/product/hd_favicon/5d5fd30de40ef30f077664aa44f9775a/fin.svg "Fin") [ Fin ](/products/fin/reviews) ![Freshdesk](https://images.g2crowd.com/uploads/product/hd_favicon/700ca107b848b083e9b0659a98efb160/freshdesk.svg "Freshdesk") [ Freshdesk ](/products/freshdesk/reviews) ![Front](https://images.g2crowd.com/uploads/product/hd_favicon/1fe01c88159eb52ed7e93d98cdce08a5/front.svg "Front") [ Front ](/products/front/reviews) ![Salesforce Service Cloud](https://images.g2crowd.com/uploads/product/hd_favicon/e2170cb2fb1e97e4b23447ad004fa376/agentforce-service-formerly-salesforce-service-cloud.svg "Salesforce Service Cloud") [ Salesforce Service Cloud ](/products/agentforce-service-formerly-salesforce-service-cloud/reviews) **Zendesk for Customer Service Alternatives** ![Hiver in Gmail](https://images.g2crowd.com/uploads/product/hd_favicon/8c69adc63f75a8bf2fccd3ff0884f94f/hiver-in-gmail.svg "Hiver in Gmail") [ Hiver in Gmail ](/products/hiver-in-gmail/reviews) ![Fin](https://images.g2crowd.com/uploads/product/hd_favicon/5d5fd30de40ef30f077664aa44f9775a/fin.svg "Fin") [ Fin ](/products/fin/reviews) ![Freshdesk](https://images.g2crowd.com/uploads/product/hd_favicon/700ca107b848b083e9b0659a98efb160/freshdesk.svg "Freshdesk") [ Freshdesk ](/products/freshdesk/reviews) ![Front](https://images.g2crowd.com/uploads/product/hd_favicon/1fe01c88159eb52ed7e93d98cdce08a5/front.svg "Front") [ Front ](/products/front/reviews) ## Service Hub vs Zendesk for Customer Service FAQs Generated using AI Last updated: August 14, 2026 ### What is the difference between Zendesk for Customer Service vs Service Hub? Zendesk for Customer Service and Service Hub differ most clearly in reviewer-cited support quality and market segment focus, with Service Hub leading in Quality of Support and Zendesk for Customer Service favored for mid-market deployments. | [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) | [Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) | | --- | --- | | 4.3/5 (7032 reviews) | 4.4/5 (2920 reviews) | | Mid-Market | Small-Business | | 8.0 | 8.3 | | 8.4 | 8.8 | | Ease of Use (526 all-time mentions) | Ease of Use (325 all-time mentions) | ### How do the pricing models of Zendesk for Customer Service and Service Hub compare? Service Hub is rated higher for value, with a stronger Price/Cost satisfaction score than Zendesk for Customer Service. - **Zendesk for Customer Service:** In recent reviews, several buyers cite concerns about the platform being expensive for smaller teams and note that advanced features often require higher-tier plans or add-ons. - **Service Hub:** Reviewers highlight that Service Hub offers strong value, especially for small businesses, but mention that advanced automation and reporting features are limited to higher-tier plans, which can increase costs as teams grow. - **Switching reasons:** Recent reviewers switching from Service Hub to other platforms cite the need for greater flexibility and lower costs as their business scales or diversifies. ### What are the best alternatives to Zendesk for Customer Service and Service Hub? The top three alternatives to Zendesk for Customer Service and Service Hub are Fin, Hiver in Gmail, and Front. | Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength | | --- | --- | --- | --- | --- | | [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) | 4.3/5 (7032 reviews) | Mid-Market | Pricing can be expensive for small teams; advanced features often require higher-tier plans | Ease of Use (526 all-time mentions) | | [Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) | 4.4/5 (2920 reviews) | Small-Business | Strong value for small businesses; advanced features gated by higher-tier plans | Ease of Use (325 all-time mentions) | | [Fin](https://www.g2.com/products/fin/reviews) | 4.5/5 (3901 reviews) | Small-Business | — | Automation and AI-driven support | | [Hiver in Gmail](https://www.g2.com/products/hiver-in-gmail/reviews) | 4.6/5 (1283 reviews) | Small-Business | — | Gmail-based ticketing and collaboration | | [Front](https://www.g2.com/products/front/reviews) | 4.7/5 (2507 reviews) | Small-Business | — | Shared inbox and team collaboration | ### Which Help Desk features should I prioritize when comparing Zendesk for Customer Service and Service Hub? Buyers should prioritize Ticket Management, Automation, Knowledge Base, Integrations, and Customization when comparing Zendesk for Customer Service and Service Hub. - **Ticket Management:** Zendesk for Customer Service (176 all-time mentions for Case Management); Service Hub (135 all-time mentions for Ticketing Management). - **Automation:** Zendesk for Customer Service (automation cited in recent reviews); Service Hub (125 all-time mentions for Automation). - **Knowledge Base:** Zendesk for Customer Service (97 all-time mentions); Service Hub (62 all-time mentions). - **Integrations:** Service Hub (119 all-time mentions); Zendesk for Customer Service (recent reviews cite Asana integration). - **Customization:** Zendesk for Customer Service (159 all-time mentions for Limited Customization); Service Hub (93 all-time mentions for Limited Customization). ### What are the pros and cons of Zendesk for Customer Service vs Service Hub? Zendesk for Customer Service is strongest in ease of use and scalability, while Service Hub leads in support quality and integration breadth. - **Zendesk for Customer Service strengths:** Ease of Use (526 all-time mentions), Intuitive interface (203), Case Management (176), Knowledge Base (97), Implementation Ease (88). - **Zendesk for Customer Service trade-offs:** Limited Customization (159), Customization Issues (58), Complexity for advanced workflows, Higher cost for small teams. - **Service Hub strengths:** Ease of Use (325), Features (214), Helpful (170), Efficiency (155), Ticketing Management (135), Automation (125), Integrations (119), Customization (62). - **Service Hub trade-offs:** Limited Customization (93), Ticket Management issues (75), Advanced features gated by higher-tier plans, Some integrations lack flexibility. ### Is Zendesk for Customer Service or Service Hub better for small businesses? Service Hub is the better fit for small businesses, with a larger small-business segment and reviewer sentiment highlighting value and ease of use. - **Zendesk for Customer Service:** Largest segment is Mid-Market; reviewers note the platform can be expensive and complex for small teams, though it offers strong scalability. - **Service Hub:** Largest segment is Small-Business; reviewers consistently cite ease of use, value, and suitability for small business workflows. ### Which Help Desk platform has better integrations? Service Hub is favored for integrations, with more reviewer-cited integration strengths and higher all-time mention counts. - **Zendesk for Customer Service:** Recent reviews mention integration with Asana; integration flexibility is cited, but some reviewers note missing options. - **Service Hub:** 119 all-time reviews mention integrations, with 91 specifically citing easy integrations; reviewers highlight integration with CRM and automation tools. ### How do Zendesk for Customer Service and Service Hub compare on customer support? Service Hub leads Zendesk for Customer Service in Quality of Support by 0.4 points, a material difference. - **Zendesk for Customer Service:** Reviewers describe support as generally responsive, but some cite slow response times and difficulty resolving complex issues. - **Service Hub:** Reviewers consistently praise support quality, with many citing fast, helpful responses and strong onboarding assistance. ### Which is easier to implement, Zendesk for Customer Service or Service Hub? Service Hub scores higher on Ease of Setup by 0.3 points, indicating a smoother implementation experience than Zendesk for Customer Service. - **Zendesk for Customer Service:** Reviewers note a learning curve and complexity in initial setup, especially for advanced workflows, but also mention strong training resources. - **Service Hub:** Reviewers highlight quick and easy setup, user-friendly onboarding, and accessible training materials. ### Which product has better Tickets? Zendesk for Customer Service and Service Hub both receive strong reviewer support for Tickets, with Zendesk for Customer Service leading in all-time mention counts for case management. - **Zendesk for Customer Service:** 176 all-time mentions for Case Management; reviewers highlight robust ticket tracking, automation, and centralized ticket history. - **Service Hub:** 135 all-time mentions for Ticketing Management; reviewers cite easy ticket tracking, automation, and integration with CRM for a unified view.