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At a Glance
Market Segments
Small-Business (59.6% of reviews)
Mid-Market (45.7% of reviews)
Entry-Level Pricing
$0.00 Per Month
$19.00 1 user per month billed annually
HubSpot Service Hub
Star Rating
(2,866)4.4 out of 5
Market Segments
Small-Business (59.6% of reviews)
Entry-Level Pricing
$0.00 Per Month
Free Trial is available
Browse all 4 pricing plansZendesk for Customer Service
Star Rating
(6,647)4.3 out of 5
Market Segments
Mid-Market (45.7% of reviews)
Entry-Level Pricing
$19.00 1 user per month billed annually
Free Trial is available
Browse all 7 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Zendesk Support Suite excels in ticket creation user experience, scoring 8.8, while HubSpot Service Hub follows closely with 8.5. Reviewers mention that Zendesk's intuitive interface makes it easy to create and manage tickets efficiently.
- Reviewers mention that HubSpot Service Hub has a slight edge in quality of support, scoring 8.8 compared to Zendesk's 8.4. Users on G2 appreciate HubSpot's responsive customer service and extensive knowledge base, which they find helpful for troubleshooting.
- Users say that both platforms offer robust automation features, but HubSpot Service Hub shines with a score of 8.5 in automation compared to Zendesk's 8.2. Reviewers highlight HubSpot's seamless workflow automation capabilities that enhance productivity.
- G2 users report that HubSpot Service Hub has a superior customer and contacts database, scoring 8.7 against Zendesk's 8.3. Reviewers mention that HubSpot's CRM integration allows for better tracking and management of customer interactions.
- Users on G2 highlight that Zendesk Support Suite offers a better SLA management feature, scoring 8.2 compared to HubSpot's 7.8. Reviewers appreciate Zendesk's ability to set and monitor service level agreements effectively.
- Reviewers mention that both platforms have similar ease of use scores at 8.6, but HubSpot Service Hub's ease of setup is rated higher at 8.3 compared to Zendesk's 8.0. Users report that HubSpot's onboarding process is more straightforward, making it easier for new users to get started.
Pricing
Entry-Level Pricing
HubSpot Service Hub
Service Hub Free
$0.00
Per Month
For customer service professionals. A simple set of tools to start connecting with and supporting your customers — for free.
- Ticketing
- Custom support form fields
- Live chat
Zendesk for Customer Service
Support Only (Team)
$19.00
1 user per month billed annually
Integrated customer support
- Email & social media
- Web widget & mobile SDK
- Pre-defined business rules
Free Trial
HubSpot Service Hub
Free Trial is available
Zendesk for Customer Service
Free Trial is available
Ratings
Meets Requirements
8.5
2,107
8.6
5,110
Ease of Use
8.6
2,298
8.6
5,154
Ease of Setup
8.3
1,309
8.0
3,178
Ease of Admin
8.5
912
8.2
3,072
Quality of Support
8.8
1,935
8.4
4,788
Has the product been a good partner in doing business?
8.8
900
8.4
2,998
Product Direction (% positive)
8.7
1,976
8.0
4,764
Features by Category
Ticket and Case Management
8.5
765
|
Verified
8.8
2548
|
Verified
8.4
766
|
Verified
8.7
2563
|
Verified
8.4
771
|
Verified
8.5
2489
|
Verified
8.3
704
|
Verified
8.4
2334
|
Verified
7.8
481
8.2
1919
|
Verified
8.2
705
|
Verified
8.4
2395
|
Verified
8.4
714
8.6
2382
|
Verified
8.7
737
|
Verified
8.3
1850
|
Verified
Generative AI
7.4
95
7.6
381
7.4
95
7.6
383
Agentic AI - Help Desk
7.4
90
7.8
242
7.6
91
7.9
242
7.5
90
7.9
243
Communication Channels
8.1
503
8.5
2057
|
Verified
8.5
716
|
Verified
8.8
2304
|
Verified
8.3
640
|
Verified
8.4
1719
|
Verified
7.8
446
8.0
1424
|
Verified
7.7
463
8.0
1307
|
Verified
Platform
7.4
513
7.8
1386
|
Verified
8.1
625
|
Verified
8.0
1776
|
Verified
8.4
668
|
Verified
8.3
1946
|
Verified
8.3
623
|
Verified
8.2
1738
|
Verified
8.3
719
|
Verified
7.9
2338
|
Verified
8.5
742
|
Verified
8.0
2406
|
Verified
Customer Information
8.5
608
|
Verified
Not enough data
8.6
741
|
Verified
Not enough data
8.6
786
|
Verified
Not enough data
8.0
482
|
Verified
Not enough data
8.3
605
|
Verified
Not enough data
8.3
592
|
Verified
Not enough data
8.5
750
|
Verified
Not enough data
Predictions
7.5
457
|
Verified
Not enough data
7.8
479
|
Verified
Not enough data
8.2
558
Not enough data
7.8
407
|
Verified
Not enough data
Platform
8.5
858
|
Verified
Not enough data
8.2
707
|
Verified
Not enough data
8.4
742
|
Verified
Not enough data
8.6
813
|
Verified
Not enough data
8.4
864
|
Verified
Not enough data
8.2
660
Not enough data
8.5
786
|
Verified
Not enough data
8.8
746
|
Verified
Not enough data
8.7
854
|
Verified
Not enough data
8.8
840
|
Verified
Not enough data
Generative AI
7.7
119
Not enough data
7.8
116
Not enough data
Agentic AI - Customer Success
7.5
91
Not enough data
7.6
92
Not enough data
7.7
92
Not enough data
7.8
91
Not enough data
7.7
92
Not enough data
Usability
Not enough data
8.3
666
Not enough data
8.3
662
Not enough data
8.4
631
Reporting
Not enough data
8.3
589
Not enough data
7.9
562
Not enough data
8.2
643
Generative AI
Not enough data
7.3
178
Not enough data
7.2
177
Responses
9.0
18
8.3
63
8.5
18
8.6
68
8.8
18
8.2
68
Automation - AI Agents
8.4
18
7.6
26
8.5
18
7.8
26
8.5
18
7.7
26
8.4
18
7.7
26
8.8
18
7.9
26
Platform
8.1
18
8.3
68
8.8
18
8.3
66
8.7
18
8.4
63
Autonomy - AI Agents
8.8
18
7.9
25
8.4
18
7.6
26
8.3
18
7.5
26
8.4
18
7.6
26
Generative AI
8.8
19
7.8
32
8.9
19
8.2
31
Responses
Not enough data
8.1
467
Not enough data
8.1
464
Not enough data
8.3
448
Not enough data
8.1
447
Not enough data
8.1
355
Platform
Not enough data
8.6
469
Not enough data
8.3
466
Not enough data
8.3
462
Not enough data
8.2
462
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.4
453
Generative AI
Not enough data
8.1
112
Not enough data
8.2
111
Conversational Platform
8.3
804
8.1
857
8.0
608
8.3
714
8.2
355
8.2
682
8.2
548
8.2
747
Support Automation
8.2
633
8.1
712
8.1
397
8.3
755
8.3
609
8.4
709
8.1
567
8.0
786
Generative AI
7.4
264
7.8
202
7.5
261
7.8
201
Messaging Channels
Not enough data
7.6
77
Not enough data
9.0
170
Not enough data
8.3
93
Not enough data
8.5
100
Administration
Not enough data
8.2
107
Not enough data
8.9
155
Not enough data
8.2
110
Not enough data
8.4
143
Customer Support
Not enough data
8.1
81
Not enough data
7.5
76
Not enough data
8.0
83
Automation
Not enough data
8.0
82
Not enough data
8.2
82
Not enough data
8.1
83
Artificial Intelligence
Not enough data
7.8
82
Not enough data
7.7
81
Not enough data
7.7
83
Generative AI
7.7
141
Feature Not Available
7.7
139
7.9
207
Feature Not Available
Feature Not Available
Communication
8.6
425
|
Verified
8.6
950
|
Verified
8.4
423
|
Verified
8.5
964
|
Verified
8.7
390
|
Verified
8.1
720
8.6
338
8.5
737
|
Verified
8.1
267
8.0
520
Internal Use
8.1
625
|
Verified
8.0
1776
|
Verified
8.5
382
|
Verified
8.5
849
|
Verified
8.4
341
|
Verified
8.1
650
8.6
424
8.5
898
8.8
413
|
Verified
8.6
824
|
Verified
8.7
401
|
Verified
8.3
847
|
Verified
Generative AI
7.6
188
Feature Not Available
Self-Service Experience
8.6
657
8.5
1499
8.6
630
8.5
1436
7.7
86
8.0
1024
7.9
418
7.7
648
8.3
453
8.0
780
Self-Service Platform
8.3
439
8.2
828
8.5
455
8.2
841
7.7
362
7.7
658
8.3
431
8.2
806
Agentic AI - Customer Self-Service
8.4
34
8.3
63
8.5
34
8.3
63
8.3
34
8.2
64
8.4
34
8.7
63
8.7
34
8.6
61
8.9
33
8.2
63
8.6
33
8.1
63
Generative AI
Not enough data
7.4(won by default)
76
Not enough data
7.5(won by default)
77
Process
Not enough data
8.4(won by default)
563
Not enough data
9.1(won by default)
740
Not enough data
8.9(won by default)
688
Channels
Not enough data
9.0(won by default)
739
Not enough data
8.4(won by default)
585
Not enough data
8.7(won by default)
562
Not enough data
8.2(won by default)
484
Not enough data
8.3(won by default)
420
Insight
Not enough data
8.1(won by default)
538
Not enough data
8.3(won by default)
647
Not enough data
8.5(won by default)
561
Not enough data
8.7(won by default)
665
Generative AI
7.6
86
7.8
67
7.5
86
7.7
66
Generative AI
7.5
79
Not enough data
7.3
80
Not enough data
Survey Management
8.6
212
|
Verified
Not enough data
8.6
258
|
Verified
Not enough data
8.7
277
|
Verified
Not enough data
8.6
262
|
Verified
Not enough data
Process Management
8.5
245
|
Verified
Not enough data
8.6
255
Not enough data
8.6
253
|
Verified
Not enough data
8.6
254
Not enough data
System Management
8.9
251
|
Verified
Not enough data
8.8
242
Not enough data
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
8.4
69
Not enough data
8.1
70
Not enough data
8.3
70
Not enough data
8.3
68
Not enough data
8.3
69
Customer Interaction Automation - AI Customer Support Agents
Not enough data
8.2
69
Not enough data
8.4
69
Not enough data
8.3
69
Not enough data
8.5
69
Automation
Not enough data
8.6
69
Not enough data
8.6
70
Not enough data
7.9
69
Autonomy
Not enough data
8.2
69
Not enough data
8.4
68
Not enough data
8.3
69
Not enough data
8.3
70
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
9.3
7
Not enough data
9.0
7
Not enough data
9.4
6
Not enough data
9.8
7
Not enough data
8.8
7
Not enough data
8.7
5
Not enough data
9.0
7
Not enough data
8.3
7
Workforce Management Platform Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
HubSpot Service Hub and Zendesk for Customer Service are categorized as AI Agents For Business Operations, Shared Inbox, Conversational Support, Live Chat, Help Desk, Customer Self-Service, and Digital Customer Service Platforms
Unique Categories
HubSpot Service Hub is categorized as Customer Success and Enterprise Feedback Management
Zendesk for Customer Service is categorized as Workforce Management, Conversational Commerce Platforms, Chatbots, AI Customer Support Agents, Complaint Management, Customer Service Automation, Social Customer Service, and Proactive Notification
Reviews
Reviewers' Company Size
HubSpot Service Hub
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zendesk for Customer Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
19.6%
Information Technology and Services
10.5%
Marketing and Advertising
5.3%
Financial Services
4.6%
Education Management
3.3%
Other
56.8%
Computer Software
14.1%
Information Technology and Services
12.8%
Financial Services
5.8%
Retail
4.8%
Consumer Services
4.4%
Other
58.1%
Discussions
How does HubSpot Service Hub contribute to creating a more cohesive and effective customer service experience?
3 Comments
TB
Tim's Web Worx: HubSpot Service Hub Review
As a proud HubSpot Solutions Partner, Tim's Web Worx has had the privilege of integrating HubSpot's powerful...Read more
How to customise the website
2 Comments
MK
Eduardo,
Its not entirely clear to me what you are hoping to customize? We have been able to do quite a bit with ours for the Knowledge Base. Here's a link...Read more
What is service hub?
2 Comments
TE
I have no idea. I don't know what G2 is either. It's very confusing. Read more
Is zendesk any good?
8 Comments
AM
For support teams, Zendesk Support is fantastic and will do everything you want it to do. Zendesk Support can not be easily adapted for use with other...Read more
Is there a free version of Zendesk?
7 Comments
AG
Zendesk Support Suite offers a free 14 - day trial.Read more
What is Zendesk Support Suite?
4 Comments
VC
Zendesk Suite is the collection of Zendesk products and capabilities that provide you with the tools you need to create a complete omnichannel support...Read more
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