Compare HubSpot Service Hub vs Wix Answers

See this
comparison of HubSpot Service Hub vs. Wix Answers
based on data from user reviews. HubSpot Service Hub rates 4.3/5 stars with 39 reviews. Wix Answers rates 4.0/5 stars with 18 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Service Hub Enterprise
$1,200
/month
 
Service Hub Professional
$400
/month
 
Service Hub Starter
$50
/month
 
Service Hub Free
$0
 
Free Trial Unavailable
Free Trial Unavailable
HubSpot Service Hub
Service Hub Enterprise
$1,200/month
Service Hub Professional
$400/month
Service Hub Starter
$50/month
Service Hub Free
$0
Free Trial Unavailable
Wix Answers
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.7
9.1
Ease of Use
Ease of Use
8.7
9.0
Ease of Setup
Ease of Setup
7.7
9.7
Ease of Admin
Ease of Admin
7.8
9.7
Quality of Support
Quality of Support
8.2
9.3
Ease of Doing Business With
Ease of Doing Business With
8.2
9.7
Product Direction (% positive)
Product Direction (% positive)
9.3
8.1
Meets Requirements
HubSpot Service Hub
8.7
Wix Answers
9.1
Ease of Use
HubSpot Service Hub
8.7
Wix Answers
9.0
Ease of Setup
HubSpot Service Hub
7.7
Wix Answers
9.7
Ease of Admin
HubSpot Service Hub
7.8
Wix Answers
9.7
Quality of Support
HubSpot Service Hub
8.2
Wix Answers
9.3
Ease of Doing Business With
HubSpot Service Hub
8.2
Wix Answers
9.7
Product Direction (% positive)
HubSpot Service Hub
9.3
Wix Answers
8.1

Features

Ticket and Case Management
Ticket creation user experience
HubSpot Service Hub
9.0
Wix Answers
Not enough data available
Ticket response user experience
HubSpot Service Hub
8.8
Wix Answers
Not enough data available
Workflow
HubSpot Service Hub
8.6
Wix Answers
9.0
Response Automation
HubSpot Service Hub
7.9
Wix Answers
8.0
SLA Management
HubSpot Service Hub
Not enough data available
Wix Answers
Not enough data available
Attachments/Screencasts
HubSpot Service Hub
7.9
Wix Answers
Not enough data available
Ticket Collaboration
HubSpot Service Hub
8.3
Wix Answers
Not enough data available
Knowledge Share
Knowledge Base
HubSpot Service Hub
8.4
Wix Answers
Not enough data available
Searchable Articles
HubSpot Service Hub
8.5
Wix Answers
Not enough data available
Community Forums
HubSpot Service Hub
Not enough data available
Wix Answers
Not enough data available
Interactive FAQs & Forums
HubSpot Service Hub
Not enough data available
Wix Answers
Not enough data available
Interaction
Web Portals
HubSpot Service Hub
Not enough data available
Wix Answers
Not enough data available
Forum to Reponse
HubSpot Service Hub
Not enough data available
Wix Answers
Not enough data available
Tickets and Tagging
HubSpot Service Hub
8.9
Wix Answers
Not enough data available
Live Chat
HubSpot Service Hub
7.8
Wix Answers
Not enough data available
Communication Channels
Customer Portal
HubSpot Service Hub
Not enough data available
Wix Answers
Not enough data available
Email to Case
HubSpot Service Hub
9.2
Wix Answers
Not enough data available
Chat/Live Support
HubSpot Service Hub
10.0
Wix Answers
Not enough data available
Social Integration
HubSpot Service Hub
Not enough data available
Wix Answers
Not enough data available
Call Center
Make, Receive, and Record Calls
HubSpot Service Hub
Not enough data available
Wix Answers
Not enough data available
Customer and Contacts Database
HubSpot Service Hub
Not enough data available
Wix Answers
8.3
Products and Version Tracking
HubSpot Service Hub
Not enough data available
Wix Answers
Not enough data available
Call Scripting
HubSpot Service Hub
Not enough data available
Wix Answers
Not enough data available
Interactive Voice Response (IVR)
HubSpot Service Hub
Not enough data available
Wix Answers
Not enough data available
Self Service/Community
Forums
HubSpot Service Hub
Not enough data available
Wix Answers
Not enough data available
Knowledge Base
HubSpot Service Hub
7.5
Wix Answers
Not enough data available
Ideas/Feedback
HubSpot Service Hub
Not enough data available
Wix Answers
Not enough data available
Q&A
HubSpot Service Hub
Not enough data available
Wix Answers
Not enough data available
Reporting & Analytics
Social Monitoring
HubSpot Service Hub
Not enough data available
Wix Answers
Not enough data available
Reporting
HubSpot Service Hub
9.1
Wix Answers
Not enough data available
Dashboards
HubSpot Service Hub
8.8
Wix Answers
Not enough data available
Platform
Mobile User Support
HubSpot Service Hub
7.3
Wix Answers
Not enough data available
ITIL Compliance
HubSpot Service Hub
Not enough data available
Wix Answers
Not enough data available
Customization
HubSpot Service Hub
Not enough data available
Wix Answers
Not enough data available
User, Role, and Access Management
HubSpot Service Hub
Not enough data available
Wix Answers
Not enough data available
Internationalization
HubSpot Service Hub
Not enough data available
Wix Answers
Not enough data available
Performance & Reliability
HubSpot Service Hub
Not enough data available
Wix Answers
Not enough data available
Integration APIs
HubSpot Service Hub
Not enough data available
Wix Answers
Not enough data available

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
59.0%
83.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
38.5%
5.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
2.6%
11.1%
HubSpot Service Hub
Small-Business
59.0%
Mid-Market
38.5%
Enterprise
2.6%
Wix Answers
Small-Business
83.3%
Mid-Market
5.6%
Enterprise
11.1%

Reviewers' Industry

 
Marketing and Advertising
15.4%
Real Estate
11.1%
 
Information Technology and Services
10.3%
Photography
11.1%
 
Computer Software
10.3%
Banking
11.1%
 
Consumer Services
7.7%
Writing and Editing
5.6%
 
Telecommunications
5.1%
Retail
5.6%
 
Other
51.3%
Other
55.6%
HubSpot Service Hub
Marketing and Advertising
15.4%
Information Technology and Services
10.3%
Computer Software
10.3%
Consumer Services
7.7%
Telecommunications
5.1%
Other
51.3%
Wix Answers
Real Estate
11.1%
Photography
11.1%
Banking
11.1%
Writing and Editing
5.6%
Retail
5.6%
Other
55.6%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
User in Higher Education

Easy to use, intuitive, and easy to share Solutions and resolve issues.

Administrator

I really like the ease of use of the product.

Most Helpful Critical Review
Most Helpful Critical Review
Administrator

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

Jill K.
User

Answers can be pretty inconsistent at times. As an example, it sometimes confuses me what the source is

 
HubSpot Service Hub
Most Helpful Favorable Review
User in Higher Education

Easy to use, intuitive, and easy to share Solutions and resolve issues.

Most Helpful Critical Review
Administrator

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

Wix Answers
Most Helpful Favorable Review
Administrator

I really like the ease of use of the product.

Most Helpful Critical Review
Jill K.
User

Answers can be pretty inconsistent at times. As an example, it sometimes confuses me what the source is

Screenshots

 
1 of 4
2 of 4
3 of 4
4 of 4
No screenshots provided
HubSpot Service Hub
Wix Answers
No screenshots provided

Downloads

 No downloads providedNo downloads provided
HubSpot Service Hub
No downloads provided
Wix Answers
No downloads provided
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