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Compare HubSpot Service Hub, Vision Helpdesk, and Zoho Desk

Pricing

 
Service Hub Enterprise
$1,200
/month
Starter Help Desk
$12
per staff per mo billed annually
FREE
$0
/agent/month
 
Service Hub Professional
$400
/month
Pro Help Desk Software
$20
per staff per mo billed annually
PROFESSIONAL
$12
/agent/month
 
Service Hub Starter
$50
/month
Satellite Desk
$24
per staff per mo billed annually
ENTERPRISE
$25
/agent/month
 
Service Hub Free
$0
Pro Service Desk
$32
per staff per mo billed annually
 
Ent Service Desk
$48
per staff per mo billed annually
 
Free Trial Unavailable
Free Trial
Free Trial
HubSpot Service Hub
Service Hub Enterprise
$1,200/month
Service Hub Professional
$400/month
Service Hub Starter
$50/month
Service Hub Free
$0
Free Trial Unavailable
Vision Helpdesk
Starter Help Desk
$12per staff per mo billed annually
Pro Help Desk Software
$20per staff per mo billed annually
Satellite Desk
$24per staff per mo billed annually
Pro Service Desk
$32per staff per mo billed annually
Ent Service Desk
$48per staff per mo billed annually
Free Trial
Zoho Desk
FREE
$0/agent/month
PROFESSIONAL
$12/agent/month
ENTERPRISE
$25/agent/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.8
9.3
8.7
Ease of Use
Ease of Use
8.9
9.0
8.5
Ease of Setup
Ease of Setup
7.9
8.8
8.2
Ease of Admin
Ease of Admin
8.1
9.2
8.4
Quality of Support
Quality of Support
8.6
9.6
8.2
Ease of Doing Business With
Ease of Doing Business With
9.0
9.6
8.5
Product Direction (% positive)
Product Direction (% positive)
10.0
9.5
8.7
Meets Requirements
HubSpot Service Hub
8.8
Vision Helpdesk
9.3
Zoho Desk
8.7
Ease of Use
HubSpot Service Hub
8.9
Vision Helpdesk
9.0
Zoho Desk
8.5
Ease of Setup
HubSpot Service Hub
7.9
Vision Helpdesk
8.8
Zoho Desk
8.2
Ease of Admin
HubSpot Service Hub
8.1
Vision Helpdesk
9.2
Zoho Desk
8.4
Quality of Support
HubSpot Service Hub
8.6
Vision Helpdesk
9.6
Zoho Desk
8.2
Ease of Doing Business With
HubSpot Service Hub
9.0
Vision Helpdesk
9.6
Zoho Desk
8.5
Product Direction (% positive)
HubSpot Service Hub
10.0
Vision Helpdesk
9.5
Zoho Desk
8.7

Features

Ticket and Case Management
Workflow
HubSpot Service Hub
8.7
Vision Helpdesk
8.8
Zoho Desk
8.2
Response Automation
HubSpot Service Hub
9.0
Vision Helpdesk
9.0
Zoho Desk
8.4
SLA Management
HubSpot Service Hub
Not enough data available
Vision Helpdesk
9.2
Zoho Desk
8.3
Attachments/Screencasts
HubSpot Service Hub
7.0
Vision Helpdesk
9.1
Zoho Desk
8.3
Ticket Collaboration
HubSpot Service Hub
Not enough data available
Vision Helpdesk
8.7
Zoho Desk
8.6
Ticket creation user experience
HubSpot Service Hub
Not enough data available
Vision Helpdesk
9.5
Zoho Desk
8.7
Ticket response user experience
HubSpot Service Hub
Not enough data available
Vision Helpdesk
9.2
Zoho Desk
8.5
Knowledge Share
Knowledge Base
HubSpot Service Hub
8.3
Vision Helpdesk
9.2
Zoho Desk
8.7
Searchable Articles
HubSpot Service Hub
8.5
Vision Helpdesk
8.9
Zoho Desk
8.6
Community Forums
HubSpot Service Hub
Not enough data available
Vision Helpdesk
8.3
Zoho Desk
8.3
Interactive FAQs & Forums
HubSpot Service Hub
Not enough data available
Vision Helpdesk
8.3
Zoho Desk
8.4
Interaction
Web Portals
HubSpot Service Hub
Not enough data available
Vision Helpdesk
8.9
Zoho Desk
8.5
Forum to Reponse
HubSpot Service Hub
Not enough data available
Vision Helpdesk
9.2
Zoho Desk
8.5
Tickets and Tagging
HubSpot Service Hub
Not enough data available
Vision Helpdesk
8.9
Zoho Desk
8.8
Live Chat
HubSpot Service Hub
Not enough data available
Vision Helpdesk
7.3
Zoho Desk
8.6
Communication Channels
Customer Portal
HubSpot Service Hub
Not enough data available
Vision Helpdesk
9.2
Zoho Desk
8.4
Email to Case
HubSpot Service Hub
9.0
Vision Helpdesk
9.4
Zoho Desk
8.7
Chat/Live Support
HubSpot Service Hub
Not enough data available
Vision Helpdesk
8.2
Zoho Desk
8.5
Social Integration
HubSpot Service Hub
Not enough data available
Vision Helpdesk
9.1
Zoho Desk
8.4
Call Center
Make, Receive, and Record Calls
HubSpot Service Hub
Not enough data available
Vision Helpdesk
8.5
Zoho Desk
8.3
Customer and Contacts Database
HubSpot Service Hub
Not enough data available
Vision Helpdesk
8.5
Zoho Desk
8.3
Products and Version Tracking
HubSpot Service Hub
Not enough data available
Vision Helpdesk
8.8
Zoho Desk
8.3
Call Scripting
HubSpot Service Hub
Not enough data available
Vision Helpdesk
9.0
Zoho Desk
8.2
Interactive Voice Response (IVR)
HubSpot Service Hub
Not enough data available
Vision Helpdesk
8.9
Zoho Desk
8.3
Self Service/Community
Forums
HubSpot Service Hub
Not enough data available
Vision Helpdesk
8.6
Zoho Desk
8.3
Knowledge Base
HubSpot Service Hub
8.0
Vision Helpdesk
9.2
Zoho Desk
8.4
Ideas/Feedback
HubSpot Service Hub
Not enough data available
Vision Helpdesk
9.1
Zoho Desk
8.3
Q&A
HubSpot Service Hub
Not enough data available
Vision Helpdesk
9.4
Zoho Desk
8.5
Reporting & Analytics
Social Monitoring
HubSpot Service Hub
Not enough data available
Vision Helpdesk
Not enough data available
Zoho Desk
8.4
Reporting
HubSpot Service Hub
8.7
Vision Helpdesk
8.9
Zoho Desk
8.2
Dashboards
HubSpot Service Hub
9.0
Vision Helpdesk
9.0
Zoho Desk
8.4
Platform
ITIL Compliance
HubSpot Service Hub
Not enough data available
Vision Helpdesk
9.2
Zoho Desk
8.4
Mobile User Support
HubSpot Service Hub
Not enough data available
Vision Helpdesk
8.9
Zoho Desk
8.4
Customization
HubSpot Service Hub
Not enough data available
Vision Helpdesk
8.1
Zoho Desk
8.3
User, Role, and Access Management
HubSpot Service Hub
Not enough data available
Vision Helpdesk
9.0
Zoho Desk
8.4
Internationalization
HubSpot Service Hub
Not enough data available
Vision Helpdesk
8.7
Zoho Desk
8.2
Performance & Reliability
HubSpot Service Hub
Not enough data available
Vision Helpdesk
9.2
Zoho Desk
8.7
Integration APIs
HubSpot Service Hub
Not enough data available
Vision Helpdesk
8.8
Zoho Desk
8.4

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
61.1%
61.7%
71.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.3%
29.8%
23.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
5.6%
8.5%
5.6%
HubSpot Service Hub
Small-Business
61.1%
Mid-Market
33.3%
Enterprise
5.6%
Vision Helpdesk
Small-Business
61.7%
Mid-Market
29.8%
Enterprise
8.5%
Zoho Desk
Small-Business
71.4%
Mid-Market
23.0%
Enterprise
5.6%

Reviewers' Industry

 
Marketing and Advertising
28.0%
Non-Profit Organization Management
25.9%
Information Technology and Services
23.9%
 
Telecommunications
8.0%
Internet
13.8%
Computer Software
10.5%
 
Mechanical or Industrial Engineering
8.0%
Information Technology and Services
12.1%
Telecommunications
4.0%
 
Legal Services
8.0%
Individual & Family Services
5.2%
Marketing and Advertising
3.9%
 
Primary/Secondary Education
4.0%
Education Management
5.2%
Internet
3.8%
 
Other
44.0%
Other
37.9%
Other
53.8%
HubSpot Service Hub
Marketing and Advertising
28.0%
Telecommunications
8.0%
Mechanical or Industrial Engineering
8.0%
Legal Services
8.0%
Primary/Secondary Education
4.0%
Other
44.0%
Vision Helpdesk
Non-Profit Organization Management
25.9%
Internet
13.8%
Information Technology and Services
12.1%
Individual & Family Services
5.2%
Education Management
5.2%
Other
37.9%
Zoho Desk
Information Technology and Services
23.9%
Computer Software
10.5%
Telecommunications
4.0%
Marketing and Advertising
3.9%
Internet
3.8%
Other
53.8%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User in Marketing and Advertising

I use this tool on most of my clients websites and my blogs as well. Very easy to use and to setup on wordpress.

William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Garret A.
User in Information Technology and Services

The task distribution system, reports, chat system and client database management are the best things in this application. Excellent multi-channel support and an excellent interface - Integrating the knowledge base into ticket design is really neat! The...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

G2 User

Everything was a bit slow and buggy at times.

G2 User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

 
HubSpot Service Hub
Most Helpful Favorable Review
G2 User in Marketing and Advertising

I use this tool on most of my clients websites and my blogs as well. Very easy to use and to setup on wordpress.

Most Helpful Critical Review
G2 User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

Vision Helpdesk
Most Helpful Favorable Review
William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Most Helpful Critical Review
G2 User

Everything was a bit slow and buggy at times.

Zoho Desk
Most Helpful Favorable Review
Garret A.
User in Information Technology and Services

The task distribution system, reports, chat system and client database management are the best things in this application. Excellent multi-channel support and an excellent interface - Integrating the knowledge base into ticket design is really neat! The...

Most Helpful Critical Review
G2 User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

Screenshots

 
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Videos

 No videos providedNo videos provided
HubSpot Service Hub
No videos provided
Vision Helpdesk
No videos provided
Zoho Desk

Downloads

 No downloads providedNo downloads providedNo downloads provided
HubSpot Service Hub
No downloads provided
Vision Helpdesk
No downloads provided
Zoho Desk
No downloads provided
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