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Compare HubSpot Service Hub, Vision Helpdesk, and Zendesk Support

Pricing

 
Service Hub Professional
$400
/month
Starter Help Desk
$12
per staff per mo billed annually
Essential
$5
/month
 
Service Hub Starter
$50
/month
Pro Help Desk Software
$20
per staff per mo billed annually
Team
$19
/month
 
Service Hub Free
$0
Satellite Desk
$24
per staff per mo billed annually
Professional
$49
/month
 
Service Hub Enterprise
$1,200
/month
Pro Service Desk
$32
per staff per mo billed annually
Enterprise
$99
/month
 
Ent Service Desk
$48
per staff per mo billed annually
 
Free Trial Unavailable
Free Trial
Free Trial
HubSpot Service Hub
Service Hub Professional
$400/month
Service Hub Starter
$50/month
Service Hub Free
$0
Service Hub Enterprise
$1,200/month
Free Trial Unavailable
Vision Helpdesk
Starter Help Desk
$12per staff per mo billed annually
Pro Help Desk Software
$20per staff per mo billed annually
Satellite Desk
$24per staff per mo billed annually
Pro Service Desk
$32per staff per mo billed annually
Ent Service Desk
$48per staff per mo billed annually
Free Trial
Zendesk Support
Essential
$5/month
Team
$19/month
Professional
$49/month
Enterprise
$99/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.8
9.3
8.7
Ease of Use
Ease of Use
8.9
9.0
8.6
Ease of Setup
Ease of Setup
7.9
8.8
8.2
Ease of Admin
Ease of Admin
8.1
9.2
8.3
Quality of Support
Quality of Support
8.6
9.6
8.3
Ease of Doing Business With
Ease of Doing Business With
9.0
9.6
8.4
Product Direction (% positive)
Product Direction (% positive)
10.0
9.5
7.6
Meets Requirements
HubSpot Service Hub
8.8
Vision Helpdesk
9.3
Zendesk Support
8.7
Ease of Use
HubSpot Service Hub
8.9
Vision Helpdesk
9.0
Zendesk Support
8.6
Ease of Setup
HubSpot Service Hub
7.9
Vision Helpdesk
8.8
Zendesk Support
8.2
Ease of Admin
HubSpot Service Hub
8.1
Vision Helpdesk
9.2
Zendesk Support
8.3
Quality of Support
HubSpot Service Hub
8.6
Vision Helpdesk
9.6
Zendesk Support
8.3
Ease of Doing Business With
HubSpot Service Hub
9.0
Vision Helpdesk
9.6
Zendesk Support
8.4
Product Direction (% positive)
HubSpot Service Hub
10.0
Vision Helpdesk
9.5
Zendesk Support
7.6

Features

Ticket and Case Management
Workflow
HubSpot Service Hub
8.7
Vision Helpdesk
8.8
Zendesk Support
8.5
Response Automation
HubSpot Service Hub
9.0
Vision Helpdesk
9.0
Zendesk Support
8.4
SLA Management
HubSpot Service Hub
Not enough data available
Vision Helpdesk
9.2
Zendesk Support
8.1
Attachments/Screencasts
HubSpot Service Hub
7.0
Vision Helpdesk
9.1
Zendesk Support
8.4
Ticket Collaboration
HubSpot Service Hub
Not enough data available
Vision Helpdesk
8.7
Zendesk Support
8.6
Ticket creation user experience
HubSpot Service Hub
Not enough data available
Vision Helpdesk
9.5
Zendesk Support
8.9
Ticket response user experience
HubSpot Service Hub
Not enough data available
Vision Helpdesk
9.2
Zendesk Support
8.7
Knowledge Share
Knowledge Base
HubSpot Service Hub
8.3
Vision Helpdesk
9.2
Zendesk Support
8.6
Searchable Articles
HubSpot Service Hub
8.5
Vision Helpdesk
8.9
Zendesk Support
8.6
Community Forums
HubSpot Service Hub
Not enough data available
Vision Helpdesk
8.3
Zendesk Support
8.2
Interactive FAQs & Forums
HubSpot Service Hub
Not enough data available
Vision Helpdesk
8.3
Zendesk Support
8.2
Interaction
Web Portals
HubSpot Service Hub
Not enough data available
Vision Helpdesk
8.9
Zendesk Support
8.6
Forum to Reponse
HubSpot Service Hub
Not enough data available
Vision Helpdesk
9.2
Zendesk Support
8.5
Tickets and Tagging
HubSpot Service Hub
Not enough data available
Vision Helpdesk
8.9
Zendesk Support
8.9
Live Chat
HubSpot Service Hub
Not enough data available
Vision Helpdesk
7.3
Zendesk Support
8.6
Communication Channels
Customer Portal
HubSpot Service Hub
Not enough data available
Vision Helpdesk
9.2
Zendesk Support
8.5
Email to Case
HubSpot Service Hub
9.0
Vision Helpdesk
9.4
Zendesk Support
8.8
Chat/Live Support
HubSpot Service Hub
Not enough data available
Vision Helpdesk
8.2
Zendesk Support
8.4
Social Integration
HubSpot Service Hub
Not enough data available
Vision Helpdesk
9.1
Zendesk Support
8.1
Call Center
Make, Receive, and Record Calls
HubSpot Service Hub
Not enough data available
Vision Helpdesk
8.5
Zendesk Support
8.1
Customer and Contacts Database
HubSpot Service Hub
Not enough data available
Vision Helpdesk
8.5
Zendesk Support
8.2
Products and Version Tracking
HubSpot Service Hub
Not enough data available
Vision Helpdesk
8.8
Zendesk Support
8.2
Call Scripting
HubSpot Service Hub
Not enough data available
Vision Helpdesk
9.0
Zendesk Support
7.9
Interactive Voice Response (IVR)
HubSpot Service Hub
Not enough data available
Vision Helpdesk
8.9
Zendesk Support
7.8
Self Service/Community
Forums
HubSpot Service Hub
Not enough data available
Vision Helpdesk
8.6
Zendesk Support
8.0
Knowledge Base
HubSpot Service Hub
8.0
Vision Helpdesk
9.2
Zendesk Support
8.4
Ideas/Feedback
HubSpot Service Hub
Not enough data available
Vision Helpdesk
9.1
Zendesk Support
8.1
Q&A
HubSpot Service Hub
Not enough data available
Vision Helpdesk
9.4
Zendesk Support
8.2
Reporting & Analytics
Social Monitoring
HubSpot Service Hub
Not enough data available
Vision Helpdesk
Not enough data available
Zendesk Support
8.0
Reporting
HubSpot Service Hub
8.7
Vision Helpdesk
8.9
Zendesk Support
8.0
Dashboards
HubSpot Service Hub
9.0
Vision Helpdesk
9.0
Zendesk Support
8.1
Platform
ITIL Compliance
HubSpot Service Hub
Not enough data available
Vision Helpdesk
9.2
Zendesk Support
8.2
Mobile User Support
HubSpot Service Hub
Not enough data available
Vision Helpdesk
8.9
Zendesk Support
8.1
Customization
HubSpot Service Hub
Not enough data available
Vision Helpdesk
8.1
Zendesk Support
8.0
User, Role, and Access Management
HubSpot Service Hub
Not enough data available
Vision Helpdesk
9.0
Zendesk Support
8.3
Internationalization
HubSpot Service Hub
Not enough data available
Vision Helpdesk
8.7
Zendesk Support
8.2
Performance & Reliability
HubSpot Service Hub
Not enough data available
Vision Helpdesk
9.2
Zendesk Support
8.5
Integration APIs
HubSpot Service Hub
Not enough data available
Vision Helpdesk
8.8
Zendesk Support
8.4

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
61.1%
61.7%
38.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.3%
29.8%
44.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
5.6%
8.5%
16.7%
HubSpot Service Hub
Small-Business
61.1%
Mid-Market
33.3%
Enterprise
5.6%
Vision Helpdesk
Small-Business
61.7%
Mid-Market
29.8%
Enterprise
8.5%
Zendesk Support
Small-Business
38.5%
Mid-Market
44.8%
Enterprise
16.7%

Reviewers' Industry

 
Marketing and Advertising
28.0%
Non-Profit Organization Management
25.9%
Computer Software
17.8%
 
Telecommunications
8.0%
Internet
13.8%
Information Technology and Services
15.3%
 
Mechanical or Industrial Engineering
8.0%
Information Technology and Services
12.1%
Internet
10.0%
 
Legal Services
8.0%
Individual & Family Services
5.2%
Marketing and Advertising
4.8%
 
Primary/Secondary Education
4.0%
Education Management
5.2%
Retail
3.5%
 
Other
44.0%
Other
37.9%
Other
48.7%
HubSpot Service Hub
Marketing and Advertising
28.0%
Telecommunications
8.0%
Mechanical or Industrial Engineering
8.0%
Legal Services
8.0%
Primary/Secondary Education
4.0%
Other
44.0%
Vision Helpdesk
Non-Profit Organization Management
25.9%
Internet
13.8%
Information Technology and Services
12.1%
Individual & Family Services
5.2%
Education Management
5.2%
Other
37.9%
Zendesk Support
Computer Software
17.8%
Information Technology and Services
15.3%
Internet
10.0%
Marketing and Advertising
4.8%
Retail
3.5%
Other
48.7%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User

Facilidad de acceso a la información y filtros

William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

G2 User

Everything was a bit slow and buggy at times.

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
HubSpot Service Hub
Most Helpful Favorable Review
G2 User

Facilidad de acceso a la información y filtros

Most Helpful Critical Review
G2 User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

Vision Helpdesk
Most Helpful Favorable Review
William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Most Helpful Critical Review
G2 User

Everything was a bit slow and buggy at times.

Zendesk Support
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Screenshots

 
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Downloads

 No downloads providedNo downloads providedNo downloads provided
HubSpot Service Hub
No downloads provided
Vision Helpdesk
No downloads provided
Zendesk Support
No downloads provided
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