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Compare HubSpot Service Hub, Vision Helpdesk, and Freshdesk

Pricing

 
Service Hub Starter
$50
/month
Starter Help Desk
$12
per staff per mo billed annually
Sprout
Free
for UNLIMITED agents
 
Service Hub Free
$0
Pro Help Desk Software
$20
per staff per mo billed annually
Blossom
$19
/ agent / month billed annually
 
Service Hub Enterprise
$1,200
/month
Satellite Desk
$24
per staff per mo billed annually
Garden
$35
/ agent / month billed annually
 
Service Hub Professional
$400
/month
Pro Service Desk
$32
per staff per mo billed annually
Estate
$49
/ agent / month billed annually
 
Ent Service Desk
$48
per staff per mo billed annually
Forest
$89
/ agent / month billed annually
 
Free Trial Unavailable
Free Trial
Free Trial
HubSpot Service Hub
Service Hub Starter
$50/month
Service Hub Free
$0
Service Hub Enterprise
$1,200/month
Service Hub Professional
$400/month
Free Trial Unavailable
Vision Helpdesk
Starter Help Desk
$12per staff per mo billed annually
Pro Help Desk Software
$20per staff per mo billed annually
Satellite Desk
$24per staff per mo billed annually
Pro Service Desk
$32per staff per mo billed annually
Ent Service Desk
$48per staff per mo billed annually
Free Trial
Freshdesk
Sprout
Freefor UNLIMITED agents
Blossom
$19/ agent / month billed annually
Garden
$35/ agent / month billed annually
Estate
$49/ agent / month billed annually
Forest
$89/ agent / month billed annually
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.8
9.3
8.5
Ease of Use
Ease of Use
8.9
9.0
8.8
Ease of Setup
Ease of Setup
7.9
8.8
8.6
Ease of Admin
Ease of Admin
8.1
9.2
8.7
Quality of Support
Quality of Support
8.6
9.6
8.9
Ease of Doing Business With
Ease of Doing Business With
9.0
9.6
8.9
Product Direction (% positive)
Product Direction (% positive)
10.0
9.5
8.6
Meets Requirements
HubSpot Service Hub
8.8
Vision Helpdesk
9.3
Freshdesk
8.5
Ease of Use
HubSpot Service Hub
8.9
Vision Helpdesk
9.0
Freshdesk
8.8
Ease of Setup
HubSpot Service Hub
7.9
Vision Helpdesk
8.8
Freshdesk
8.6
Ease of Admin
HubSpot Service Hub
8.1
Vision Helpdesk
9.2
Freshdesk
8.7
Quality of Support
HubSpot Service Hub
8.6
Vision Helpdesk
9.6
Freshdesk
8.9
Ease of Doing Business With
HubSpot Service Hub
9.0
Vision Helpdesk
9.6
Freshdesk
8.9
Product Direction (% positive)
HubSpot Service Hub
10.0
Vision Helpdesk
9.5
Freshdesk
8.6

Features

Ticket and Case Management
Workflow
HubSpot Service Hub
8.7
Vision Helpdesk
8.8
Freshdesk
8.4
Response Automation
HubSpot Service Hub
9.0
Vision Helpdesk
9.0
Freshdesk
8.5
SLA Management
HubSpot Service Hub
Not enough data available
Vision Helpdesk
9.2
Freshdesk
8.2
Attachments/Screencasts
HubSpot Service Hub
7.0
Vision Helpdesk
9.1
Freshdesk
8.4
Ticket Collaboration
HubSpot Service Hub
Not enough data available
Vision Helpdesk
8.7
Freshdesk
8.6
Ticket creation user experience
HubSpot Service Hub
Not enough data available
Vision Helpdesk
9.5
Freshdesk
8.9
Ticket response user experience
HubSpot Service Hub
Not enough data available
Vision Helpdesk
9.2
Freshdesk
8.8
Knowledge Share
Knowledge Base
HubSpot Service Hub
8.3
Vision Helpdesk
9.2
Freshdesk
8.8
Searchable Articles
HubSpot Service Hub
8.5
Vision Helpdesk
8.9
Freshdesk
8.6
Community Forums
HubSpot Service Hub
Not enough data available
Vision Helpdesk
8.3
Freshdesk
8.4
Interactive FAQs & Forums
HubSpot Service Hub
Not enough data available
Vision Helpdesk
8.3
Freshdesk
8.5
Interaction
Web Portals
HubSpot Service Hub
Not enough data available
Vision Helpdesk
8.9
Freshdesk
7.2
Forum to Reponse
HubSpot Service Hub
Not enough data available
Vision Helpdesk
9.2
Freshdesk
8.5
Tickets and Tagging
HubSpot Service Hub
Not enough data available
Vision Helpdesk
8.9
Freshdesk
8.8
Live Chat
HubSpot Service Hub
Not enough data available
Vision Helpdesk
7.3
Freshdesk
8.8
Communication Channels
Customer Portal
HubSpot Service Hub
Not enough data available
Vision Helpdesk
9.2
Freshdesk
8.6
Email to Case
HubSpot Service Hub
9.0
Vision Helpdesk
9.4
Freshdesk
9.0
Chat/Live Support
HubSpot Service Hub
Not enough data available
Vision Helpdesk
8.2
Freshdesk
8.5
Social Integration
HubSpot Service Hub
Not enough data available
Vision Helpdesk
9.1
Freshdesk
8.2
Call Center
Make, Receive, and Record Calls
HubSpot Service Hub
Not enough data available
Vision Helpdesk
8.5
Freshdesk
8.3
Customer and Contacts Database
HubSpot Service Hub
Not enough data available
Vision Helpdesk
8.5
Freshdesk
8.0
Products and Version Tracking
HubSpot Service Hub
Not enough data available
Vision Helpdesk
8.8
Freshdesk
8.2
Call Scripting
HubSpot Service Hub
Not enough data available
Vision Helpdesk
9.0
Freshdesk
8.2
Interactive Voice Response (IVR)
HubSpot Service Hub
Not enough data available
Vision Helpdesk
8.9
Freshdesk
8.4
Self Service/Community
Forums
HubSpot Service Hub
Not enough data available
Vision Helpdesk
8.6
Freshdesk
8.3
Knowledge Base
HubSpot Service Hub
8.0
Vision Helpdesk
9.2
Freshdesk
8.5
Ideas/Feedback
HubSpot Service Hub
Not enough data available
Vision Helpdesk
9.1
Freshdesk
8.4
Q&A
HubSpot Service Hub
Not enough data available
Vision Helpdesk
9.4
Freshdesk
8.6
Reporting & Analytics
Social Monitoring
HubSpot Service Hub
Not enough data available
Vision Helpdesk
Not enough data available
Freshdesk
8.2
Reporting
HubSpot Service Hub
8.7
Vision Helpdesk
8.9
Freshdesk
7.8
Dashboards
HubSpot Service Hub
9.0
Vision Helpdesk
9.0
Freshdesk
8.2
Platform
ITIL Compliance
HubSpot Service Hub
Not enough data available
Vision Helpdesk
9.2
Freshdesk
8.3
Mobile User Support
HubSpot Service Hub
Not enough data available
Vision Helpdesk
8.9
Freshdesk
8.1
Customization
HubSpot Service Hub
Not enough data available
Vision Helpdesk
8.1
Freshdesk
8.0
User, Role, and Access Management
HubSpot Service Hub
Not enough data available
Vision Helpdesk
9.0
Freshdesk
8.5
Internationalization
HubSpot Service Hub
Not enough data available
Vision Helpdesk
8.7
Freshdesk
8.1
Performance & Reliability
HubSpot Service Hub
Not enough data available
Vision Helpdesk
9.2
Freshdesk
8.8
Integration APIs
HubSpot Service Hub
Not enough data available
Vision Helpdesk
8.8
Freshdesk
8.2

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
61.1%
61.7%
52.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.3%
29.8%
36.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
5.6%
8.5%
10.9%
HubSpot Service Hub
Small-Business
61.1%
Mid-Market
33.3%
Enterprise
5.6%
Vision Helpdesk
Small-Business
61.7%
Mid-Market
29.8%
Enterprise
8.5%
Freshdesk
Small-Business
52.7%
Mid-Market
36.4%
Enterprise
10.9%

Reviewers' Industry

 
Marketing and Advertising
28.0%
Non-Profit Organization Management
25.9%
Information Technology and Services
20.4%
 
Telecommunications
8.0%
Internet
13.8%
Computer Software
13.9%
 
Mechanical or Industrial Engineering
8.0%
Information Technology and Services
12.1%
Internet
5.9%
 
Legal Services
8.0%
Individual & Family Services
5.2%
Education Management
3.7%
 
Primary/Secondary Education
4.0%
Education Management
5.2%
E-Learning
3.4%
 
Other
44.0%
Other
37.9%
Other
52.6%
HubSpot Service Hub
Marketing and Advertising
28.0%
Telecommunications
8.0%
Mechanical or Industrial Engineering
8.0%
Legal Services
8.0%
Primary/Secondary Education
4.0%
Other
44.0%
Vision Helpdesk
Non-Profit Organization Management
25.9%
Internet
13.8%
Information Technology and Services
12.1%
Individual & Family Services
5.2%
Education Management
5.2%
Other
37.9%
Freshdesk
Information Technology and Services
20.4%
Computer Software
13.9%
Internet
5.9%
Education Management
3.7%
E-Learning
3.4%
Other
52.6%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User

The platform is easy to use and is intuitive for both the end user and support team

William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

G2 User

Everything was a bit slow and buggy at times.

Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

 
HubSpot Service Hub
Most Helpful Favorable Review
G2 User

The platform is easy to use and is intuitive for both the end user and support team

Most Helpful Critical Review
G2 User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

Vision Helpdesk
Most Helpful Favorable Review
William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Most Helpful Critical Review
G2 User

Everything was a bit slow and buggy at times.

Freshdesk
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

Screenshots

 
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Videos

 No videos providedNo videos provided
HubSpot Service Hub
No videos provided
Vision Helpdesk
No videos provided
Freshdesk

Downloads

HubSpot Service Hub
No downloads provided
Vision Helpdesk
No downloads provided
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