Compare HubSpot Service Hub and Verint Foresee
See this
side-by-side comparison of HubSpot Service Hub vs. Verint Foresee
based on preference data from user reviews. HubSpot Service Hub rates 4.4/5 stars with 519 reviews. By contrast, Verint Foresee rates 4.0/5 stars with 12 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
 HubSpot Service Hub |  Verint Foresee | |
| Star Rating | HubSpot Service Hub | Verint Foresee |
| Market Segments | HubSpot Service Hub Small-Business (68.5% of reviews) | Verint Foresee Enterprise (83.3% of reviews) |
| Entry Level Price | HubSpot Service Hub $0 | Verint Foresee No pricing information available |
HubSpot Service Hub vs Verint Foresee
When assessing the two solutions, reviewers found HubSpot Service Hub easier to use, set up, and administer. Reviewers also preferred doing business with HubSpot Service Hub overall.
- Reviewers felt that HubSpot Service Hub meets the needs of their business better than Verint Foresee.
- When comparing quality of ongoing product support, reviewers felt that HubSpot Service Hub is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of HubSpot Service Hub over Verint Foresee.
Categories
Shared Categories
HubSpot Service Hub and Verint Foresee are categorized as Customer Success
Unique Categories
HubSpot Service Hub is categorized as Shared Inbox, Customer Self-Service, Enterprise Feedback Management, Help Desk, Live Chat, and Conversational Customer Engagement
Verint Foresee is categorized as Experience Management and Session Replay
Pricing
Service Hub Free
$0
Service Hub Starter
$50/month
Service Hub Professional
$400/month
Service Hub Enterprise
$1,200/month
Free Trial
‐
‐
‐
‐
Free Trial Unavailable
Ratings
Meets Requirements
HubSpot Service Hub
Responses: 377
Verint Foresee
Responses: 12
Ease of Use
HubSpot Service Hub
Responses: 383
Verint Foresee
Responses: 12
Ease of Setup
HubSpot Service Hub
Responses: 159
Verint Foresee
Responses: 7
Ease of Admin
HubSpot Service Hub
Responses: 162
Verint Foresee
Responses: 7
Quality of Support
HubSpot Service Hub
Responses: 363
Verint Foresee
Responses: 12
Ease of Doing Business With
HubSpot Service Hub
Responses: 161
Verint Foresee
Responses: 7
Product Direction (% positive)
HubSpot Service Hub
Responses: 366
Verint Foresee
Responses: 12
Features
Customer Information
Customer Health Scores
HubSpot Service Hub
Responses: 120
Verified Feature
Verint Foresee
Customer Monitoring
HubSpot Service Hub
Responses: 165
Verified Feature
Verint Foresee
Customer Profiles
HubSpot Service Hub
Responses: 170
Verified Feature
Verint Foresee
Playbooks
HubSpot Service Hub
Responses: 74
Verified Feature
Verint Foresee
Customer Segments
HubSpot Service Hub
Responses: 113
Verified Feature
Verint Foresee
Product Engagement
HubSpot Service Hub
Responses: 116
Verified Feature
Verint Foresee
Surveys
HubSpot Service Hub
Responses: 144
Verified Feature
Verint Foresee
Predictions
Churn Risk
HubSpot Service Hub
Responses: 74
Verified Feature
Verint Foresee
Upsell Opportunities
HubSpot Service Hub
Responses: 76
Verified Feature
Verint Foresee
Custom Triggers
HubSpot Service Hub
Responses: 107
Verint Foresee
Machine Learning
HubSpot Service Hub
Responses: 72
Verified Feature
Verint Foresee
Platform
Reporting & Dashboards
HubSpot Service Hub
Responses: 196
Verified Feature
Verint Foresee
API & Integrations
HubSpot Service Hub
Responses: 153
Verified Feature
Verint Foresee
Data Import & Export Tools
HubSpot Service Hub
Responses: 157
Verified Feature
Verint Foresee
Workflow Capability
HubSpot Service Hub
Responses: 189
Verified Feature
Verint Foresee
Notifications
HubSpot Service Hub
Responses: 201
Verified Feature
Verint Foresee
Customization
HubSpot Service Hub
Responses: 32
Verint Foresee
Scalability
HubSpot Service Hub
Responses: 182
Verified Feature
Verint Foresee
Data Security
HubSpot Service Hub
Responses: 167
Verified Feature
Verint Foresee
Performance & Reliability
HubSpot Service Hub
Responses: 207
Verified Feature
Verint Foresee
User, Role, and Access Management
HubSpot Service Hub
Responses: 198
Verified Feature
Verint Foresee
Reviewers' Company Size
Reviewers of HubSpot Service Hub were most often representing companies in the Small-Business segment, while reviewers for Verint Foresee were more commonly in the Enterprise segment.
Small-Business
(50 or fewer emp.)
HubSpot Service Hub
Verint Foresee
Mid-Market
(51-1000 emp.)
HubSpot Service Hub
Verint Foresee
Enterprise
(> 1000 emp.)
HubSpot Service Hub
Verint Foresee
Reviewers' Industry
Computer Software
19.9%
Information Technology and Services
9.4%
Marketing and Advertising
6.2%
Real Estate
5.4%
Financial Services
4.7%
Other
54.4%
Banking
25.0%
Retail
16.7%
Internet
16.7%
Real Estate
8.3%
Newspapers
8.3%
Other
25.0%
Reviews
Most Helpful Favorable Review
User in Market Research
I love how user friendly HubSpot has been for our Customer Success Team. It is very easy to log phone calls, emails, and notes in the system where everyone can see what has been going on with our customers.
User in Retail
Satisfaction Scores, Open-Ends and Priority Map. Satisfaction scores broken down by elements and impact help in gauging site performance by usability. Open-Ends provide direct customer feedback by average satisfaction scores. Priority Map enables comparison...
Most Helpful Critical Review
G2 User in Health, Wellness and Fitness
I have never dealt with a more inflexible, restrictive, limited survey interface. The system makes it incredibly difficult to survey the people you want to survey - you can't select a list and you can't just select a URL, you need to make a whole lot of...
Top Alternatives
Discussions
How to customise the website
2 comments
ED
Eduardo,
Its not entirely clear to me what you are hoping to customize? We have been able to do quite a bit with ours for the Knowledge Base. Here's a link...Read more
Service Hub Features - What features are available?
1 comment
Offical Response from HubSpot Service Hub
Service Hub offers a help desk, shared inbox, knowledge base, live chat and bots, customer feedback tools, and integrates with the HubSpot CRM.Read more
Help Desk Feature - Do you offer a help desk?
1 comment
Offical Response from HubSpot Service Hub
Yes, HubSpot offers help desk & ticketing software. The software allows teams to log and track customer requests, as well as automate and assign tickets to...Read more
Verint Foresee has no discussions with answers
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