# HubSpot Service Hub vs Lime Connect (formerly Userlike) Comparison
---
## AI Generated Summary
- **G2 reviewers report** that HubSpot Service Hub excels in its ticketing system, making it easy for users to manage and resolve customer issues efficiently. Users appreciate the seamless integration with other HubSpot products, which enhances the overall experience and training process.
- **Users say** that Lime Connect (formerly Userlike) offers a straightforward and effective user interface, which many find easy to implement in their operations. This simplicity is highlighted by users who were impressed with how quickly they could get up and running with the platform.
- **Reviewers mention** that HubSpot Service Hub provides strong reporting functionality, which is particularly beneficial for organizations looking to analyze customer support metrics. This feature is often noted as a key advantage over competitors, allowing for better decision-making.
- **According to verified reviews** , Lime Connect shines in its configuration flexibility, allowing users to manage operators and their roles without needing to update the application. This adaptability is appreciated by users who value customization in their workflows.
- **G2 reviewers highlight** that while both platforms have similar star ratings, HubSpot Service Hub's higher G2 Score reflects greater overall user satisfaction, particularly in areas like quality of support and ease of use, which are crucial for daily operations.
- **Users report** that Lime Connect's tutorials and support resources are helpful for new users, but some express a desire for more robust customer support options, especially given the platform's smaller market presence compared to HubSpot Service Hub.



| | HubSpot Service Hub | Lime Connect (formerly Userlike) | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 2,915 | 453 | 
| **Largest Market Segment** | Small-Business (59.5% of reviews) | Small-Business (79.6% of reviews) | 
| **Entry Level Price** | $0.00 Per Month | €0.00 | 

---
## Top Pros & Cons

### HubSpot Service Hub

Pros:
- Ease of Use (325 reviews)
- Features (214 reviews)

Cons:
- Missing Features (117 reviews)
- Limited Customization (93 reviews)

### Lime Connect (formerly Userlike)

Pros:
- Call Management (1 reviews)
- Case Management (1 reviews)

Cons:
- Expensive (1 reviews)
- UX Improvement (1 reviews)

---
## Ratings Comparison
| Rating | HubSpot Service Hub | Lime Connect (formerly Userlike) | 
|---|---|---|
  | **Meets Requirements** | 8.5 (2143 reviews) | 8.5 (347 reviews) | 
  | **Ease of Use** | 8.6 (2336 reviews) | 8.7 (348 reviews) | 
  | **Ease of Setup** | 8.3 (1344 reviews) | 8.8 (261 reviews) | 
  | **Ease of Admin** | 8.5 (921 reviews) | 8.5 (266 reviews) | 
  | **Quality of Support** | 8.8 (1966 reviews) | 8.6 (285 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.8 (909 reviews) | 8.6 (235 reviews) | 
  | **Product Direction (% positive)** | 8.7 (2009 reviews) | 8.9 (328 reviews) | 

---
## Pricing

### HubSpot Service Hub

#### Entry-Level Pricing

Plan: Service Hub Free

Price: $0.00 Per Month

Description: For customer service professionals. A simple set of tools to start connecting with and supporting your customers — for free.

Key Features:
- Ticketing
- Custom support form fields
- Live chat

[Browse all 4 editions](https://www.g2.com/products/hubspot-service-hub/pricing)

#### Free Trial

Yes

### Lime Connect (formerly Userlike)

#### Entry-Level Pricing

Plan: Free

Price: €0.00

Description: Simple chat setup for your website.

Key Features:
- 1 Seat
- 1 channel
- 200 conversations

[Browse all 3 editions](https://www.g2.com/products/lime-connect-formerly-userlike/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **HubSpot Service Hub** | 8.0/10 | 1151 |
| **Lime Connect (formerly Userlike)** | N/A | N/A |

#### Ticket and Case Management

| Feature | HubSpot Service Hub | Lime Connect (formerly Userlike) | 
|---|---|---|
| **Ticket creation user experience** | 8.5 (774 reviews) ✓ Verified | Not enough data | 
| **Ticket response user experience** | 8.4 (774 reviews) ✓ Verified | Not enough data | 
| **Workflow** | 8.4 (791 reviews) ✓ Verified | Not enough data | 
| **Response Automation** | 8.3 (710 reviews) ✓ Verified | Not enough data | 
| **SLA Management** | 7.8 (482 reviews) | Not enough data | 
| **Attachments/Screencasts** | 8.2 (708 reviews) ✓ Verified | Not enough data | 
| **Ticket Collaboration** | 8.4 (722 reviews) | Not enough data | 
| **Customer and Contacts Database** | 8.7 (748 reviews) ✓ Verified | Not enough data | 

#### Generative AI

| Feature | HubSpot Service Hub | Lime Connect (formerly Userlike) | 
|---|---|---|
| **AI Text Generation** | 7.3 (98 reviews) | Not enough data | 
| **AI Text Summarization** | 7.3 (98 reviews) | Not enough data | 

#### Agentic AI - Help Desk

| Feature | HubSpot Service Hub | Lime Connect (formerly Userlike) | 
|---|---|---|
| **Autonomous Task Execution** | 7.5 (89 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.5 (91 reviews) | Not enough data | 
| **Proactive Assistance** | 7.4 (91 reviews) | Not enough data | 

#### Communication Channels

| Feature | HubSpot Service Hub | Lime Connect (formerly Userlike) | 
|---|---|---|
| **Customer Portal** | 8.1 (505 reviews) | Not enough data | 
| **Email to Case** | 8.5 (720 reviews) ✓ Verified | Not enough data | 
| **Chat/Live Support** | 8.3 (642 reviews) ✓ Verified | Not enough data | 
| **Social Integration** | 7.8 (447 reviews) | Not enough data | 
| **Voice** | 7.7 (465 reviews) | Not enough data | 

#### Platform

| Feature | HubSpot Service Hub | Lime Connect (formerly Userlike) | 
|---|---|---|
| **Mobile User Support** | 7.3 (513 reviews) | Not enough data | 
| **Customization ** | 8.1 (624 reviews) ✓ Verified | 8.2 (112 reviews) ✓ Verified | 
| **User, Role, and Access Management** | 8.4 (670 reviews) ✓ Verified | Not enough data | 
| **Integration** | 8.3 (632 reviews) ✓ Verified | Not enough data | 
| **Reporting** | 8.3 (730 reviews) ✓ Verified | Not enough data | 
| **Dashboards** | 8.5 (744 reviews) ✓ Verified | Not enough data | 

### Customer Success

| Product | Score | Reviews |
|---|---|---|
| **HubSpot Service Hub** | 7.9/10 | 1025 |
| **Lime Connect (formerly Userlike)** | N/A | N/A |

#### Customer Information

| Feature | HubSpot Service Hub | Lime Connect (formerly Userlike) | 
|---|---|---|
| **Customer Health Scores** | 8.4 (610 reviews) ✓ Verified | Not enough data | 
| **Customer Monitoring** | 8.6 (743 reviews) ✓ Verified | Not enough data | 
| **Customer Profiles** | 8.6 (789 reviews) ✓ Verified | Not enough data | 
| **Playbooks** | 8.0 (484 reviews) ✓ Verified | Not enough data | 
| **Customer Segments** | 8.3 (607 reviews) ✓ Verified | Not enough data | 
| **Product Engagement** | 8.3 (593 reviews) ✓ Verified | Not enough data | 
| **Surveys** | 8.5 (751 reviews) ✓ Verified | Not enough data | 

#### Predictions

| Feature | HubSpot Service Hub | Lime Connect (formerly Userlike) | 
|---|---|---|
| **Churn Risk** | 7.5 (457 reviews) ✓ Verified | Not enough data | 
| **Upsell Opportunities** | 7.8 (480 reviews) ✓ Verified | Not enough data | 
| **Custom Triggers** | 8.2 (559 reviews) | Not enough data | 
| **Machine Learning** | 7.7 (408 reviews) ✓ Verified | Not enough data | 

#### Platform

| Feature | HubSpot Service Hub | Lime Connect (formerly Userlike) | 
|---|---|---|
| **Reporting & Dashboards** | 8.5 (863 reviews) ✓ Verified | Not enough data | 
| **API & Integrations** | 8.2 (711 reviews) ✓ Verified | Not enough data | 
| **Data Import & Export Tools** | 8.4 (745 reviews) ✓ Verified | Not enough data | 
| **Workflow Capability** | 8.6 (816 reviews) ✓ Verified | Not enough data | 
| **Notifications** | 8.4 (867 reviews) ✓ Verified | Not enough data | 
| **Customization** | 8.2 (667 reviews) | Not enough data | 
| **Scalability** | 8.5 (789 reviews) ✓ Verified | Not enough data | 
| **Data Security** | 8.8 (749 reviews) ✓ Verified | Not enough data | 
| **Performance & Reliability** | 8.7 (859 reviews) ✓ Verified | Not enough data | 
| **User, Role, and Access Management** | 8.8 (843 reviews) ✓ Verified | Not enough data | 

#### Generative AI

| Feature | HubSpot Service Hub | Lime Connect (formerly Userlike) | 
|---|---|---|
| **AI Text Generation** | 7.6 (121 reviews) | Not enough data | 
| **AI Text Summarization** | 7.7 (118 reviews) | Not enough data | 

#### Agentic AI - Customer Success

| Feature | HubSpot Service Hub | Lime Connect (formerly Userlike) | 
|---|---|---|
| **Autonomous Task Execution** | 7.4 (92 reviews) | Not enough data | 
| **Multi-step Planning** | 7.6 (92 reviews) | Not enough data | 
| **Cross-system Integration** | 7.7 (93 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.7 (92 reviews) | Not enough data | 
| **Proactive Assistance** | 7.7 (92 reviews) | Not enough data | 

### Conversational Marketing

| Product | Score | Reviews |
|---|---|---|
| **HubSpot Service Hub** | N/A | N/A |
| **Lime Connect (formerly Userlike)** | 7.8/10 | 21 |

#### Messenger

| Feature | HubSpot Service Hub | Lime Connect (formerly Userlike) | 
|---|---|---|
| **Sequencing** | Not enough data | Feature Not Available | 
| **AI** | Not enough data | 7.2 (9 reviews) | 
| **Live Chat** | Not enough data | 8.5 (17 reviews) ✓ Verified | 
| **Customization Interface** | Not enough data | 8.2 (15 reviews) | 

#### Channels

| Feature | HubSpot Service Hub | Lime Connect (formerly Userlike) | 
|---|---|---|
| **Social Media** | Not enough data | 8.1 (6 reviews) | 
| **Website** | Not enough data | 8.3 (17 reviews) ✓ Verified | 
| **Text Message (SMS)** | Not enough data | 7.5 (6 reviews) | 
| **Voice Assistants** | Not enough data | Feature Not Available | 
| **Other** | Not enough data | 6.7 (7 reviews) | 

#### Customers

| Feature | HubSpot Service Hub | Lime Connect (formerly Userlike) | 
|---|---|---|
| **Targeting** | Not enough data | Feature Not Available | 
| **Profiles** | Not enough data | 7.4 (13 reviews) ✓ Verified | 
| **Analytics** | Not enough data | 7.6 (12 reviews) ✓ Verified | 
| **Lead Gathering** | Not enough data | 8.1 (13 reviews) ✓ Verified | 
| **Sales Conversion** | Not enough data | Feature Not Available | 

#### Agentic AI - Conversational Marketing

| Feature | HubSpot Service Hub | Lime Connect (formerly Userlike) | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Shared Inbox

| Product | Score | Reviews |
|---|---|---|
| **HubSpot Service Hub** | 8.3/10 | 568 |
| **Lime Connect (formerly Userlike)** | N/A | N/A |

#### Productivity Tools

| Feature | HubSpot Service Hub | Lime Connect (formerly Userlike) | 
|---|---|---|
| **Notes** | 8.7 (504 reviews) | Not enough data | 
| **Internal Discussion** | 8.3 (454 reviews) | Not enough data | 
| **Assignments and Tasks** | 8.6 (497 reviews) | Not enough data | 
| **Workflows** | 8.6 (510 reviews) | Not enough data | 
| **Templates** | 8.6 (500 reviews) | Not enough data | 
| **Integrations** | 8.4 (483 reviews) | Not enough data | 
| **Tagging System** | 8.4 (461 reviews) | Not enough data | 

#### Analytics

| Feature | HubSpot Service Hub | Lime Connect (formerly Userlike) | 
|---|---|---|
| **Trends** | 8.0 (384 reviews) | Not enough data | 
| **Performance Tracking** | 8.4 (447 reviews) | Not enough data | 
| **Email Tracking** | 8.7 (496 reviews) | Not enough data | 

#### Agentic AI - Shared Inbox

| Feature | HubSpot Service Hub | Lime Connect (formerly Userlike) | 
|---|---|---|
| **Autonomous Task Execution** | 7.3 (58 reviews) | Not enough data | 
| **Decision Making** | 7.4 (58 reviews) | Not enough data | 

### AI Agents For Business Operations

| Product | Score | Reviews |
|---|---|---|
| **HubSpot Service Hub** | 8.7/10 | 19 |
| **Lime Connect (formerly Userlike)** | N/A | N/A |

#### Responses

| Feature | HubSpot Service Hub | Lime Connect (formerly Userlike) | 
|---|---|---|
| **Personalization** | 9.1 (16 reviews) | Not enough data | 
| **Route To Human** | 8.6 (16 reviews) | Not enough data | 
| **Natural Language Understanding (NLU)** | 9.0 (16 reviews) | Not enough data | 

#### Automation - AI Agents

| Feature | HubSpot Service Hub | Lime Connect (formerly Userlike) | 
|---|---|---|
| **Sales Follow-Up** | 8.5 (16 reviews) | Not enough data | 
| **Customer Interaction Automation** | 8.5 (16 reviews) | Not enough data | 
| **Lead Generation** | 8.6 (16 reviews) | Not enough data | 
| **Document Processing** | 8.5 (16 reviews) | Not enough data | 
| **Feedback Collection** | 8.8 (16 reviews) | Not enough data | 

#### Platform

| Feature | HubSpot Service Hub | Lime Connect (formerly Userlike) | 
|---|---|---|
| **Conversation Editor** | 8.1 (16 reviews) | Not enough data | 
| **Integration** | 8.8 (16 reviews) | Not enough data | 
| **Human-In-The-Loop** | 8.8 (16 reviews) | Not enough data | 

#### Autonomy -  AI Agents

| Feature | HubSpot Service Hub | Lime Connect (formerly Userlike) | 
|---|---|---|
| **Independent Decision Making** | 8.9 (16 reviews) | Not enough data | 
| **Adaptive Responses** | 8.5 (16 reviews) | Not enough data | 
| **Task Execution** | 8.3 (16 reviews) | Not enough data | 
| **Problem Solving** | 8.5 (16 reviews) | Not enough data | 

#### Generative AI

| Feature | HubSpot Service Hub | Lime Connect (formerly Userlike) | 
|---|---|---|
| **AI Text Generation** | 8.8 (17 reviews) | Not enough data | 
| **AI Text Summarization** | 9.0 (17 reviews) | Not enough data | 

### Chatbots

| Product | Score | Reviews |
|---|---|---|
| **HubSpot Service Hub** | N/A | N/A |
| **Lime Connect (formerly Userlike)** | 8.2/10 | 23 |

#### Responses

| Feature | HubSpot Service Hub | Lime Connect (formerly Userlike) | 
|---|---|---|
| **Customization** | Not enough data | 8.2 (17 reviews) | 
| **Control** | Not enough data | 8.1 (16 reviews) | 
| **Route To Human** | Not enough data | 8.3 (16 reviews) | 
| **Menu bars** | Not enough data | 8.2 (16 reviews) | 
| **Drip sequences** | Not enough data | Feature Not Available | 

#### Platform

| Feature | HubSpot Service Hub | Lime Connect (formerly Userlike) | 
|---|---|---|
| **Live chat** | Not enough data | 8.8 (18 reviews) | 
| **Integrations** | Not enough data | 8.3 (17 reviews) | 
| **Branding** | Not enough data | 8.2 (16 reviews) | 
| **Analytics** | Not enough data | 8.2 (16 reviews) | 
| **A/B testing** | Not enough data | Feature Not Available | 
| **Role-based access** | Not enough data | 8.0 (16 reviews) | 
| **Collection of information** | Not enough data | 7.9 (18 reviews) | 

#### Generative AI

| Feature | HubSpot Service Hub | Lime Connect (formerly Userlike) | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **HubSpot Service Hub** | 8.0/10 | 932 |
| **Lime Connect (formerly Userlike)** | 7.8/10 | 50 |

#### Conversational Platform

| Feature | HubSpot Service Hub | Lime Connect (formerly Userlike) | 
|---|---|---|
| **Personalization** | 8.3 (804 reviews) | Feature Not Available | 
| **Omnichannel** | 8.0 (608 reviews) | 7.8 (25 reviews) | 
| **Contextual Engagement** | 8.1 (354 reviews) | Feature Not Available | 
| **Proactive Engagement** | 8.2 (548 reviews) | 8.0 (17 reviews) | 

#### Support Automation

| Feature | HubSpot Service Hub | Lime Connect (formerly Userlike) | 
|---|---|---|
| **Intelligent Routing** | 8.2 (634 reviews) | 7.9 (28 reviews) | 
| **Seamless Escalation** | 8.1 (396 reviews) | Feature Not Available | 
| **Transcripts** | 8.2 (609 reviews) | 8.0 (26 reviews) | 
| **Self-Serve Support** | 8.1 (566 reviews) | 7.8 (15 reviews) | 

#### Generative AI

| Feature | HubSpot Service Hub | Lime Connect (formerly Userlike) | 
|---|---|---|
| **AI Text Generation** | 7.4 (263 reviews) | 7.7 (5 reviews) | 
| **AI Text Summarization** | 7.4 (261 reviews) | 7.3 (5 reviews) | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **HubSpot Service Hub** | 8.4/10 | 885 |
| **Lime Connect (formerly Userlike)** | 8.3/10 | 148 |

#### Generative AI

| Feature | HubSpot Service Hub | Lime Connect (formerly Userlike) | 
|---|---|---|
| **AI Text Generation** | 7.7 (140 reviews) | Not enough data | 
| **AI Text Summarization** | 7.7 (138 reviews) | Not enough data | 
| **AI Text-to-Speech** | Feature Not Available | Not enough data | 

#### Communication

| Feature | HubSpot Service Hub | Lime Connect (formerly Userlike) | 
|---|---|---|
| **Pop-up Chat** | 8.6 (424 reviews) ✓ Verified | 8.6 (120 reviews) ✓ Verified | 
| **Notifications** | 8.4 (422 reviews) ✓ Verified | 8.2 (124 reviews) ✓ Verified | 
| **Targeted Emails** | 8.7 (388 reviews) ✓ Verified | 8.2 (57 reviews) | 
| **In-App Messaging** | 8.6 (337 reviews) | Feature Not Available | 
| **Co-Browsing** | 8.1 (265 reviews) | 8.5 (35 reviews) ✓ Verified | 

####  Internal Use

| Feature | HubSpot Service Hub | Lime Connect (formerly Userlike) | 
|---|---|---|
| **Customization ** | 8.1 (624 reviews) ✓ Verified | 8.2 (112 reviews) ✓ Verified | 
| **Conversation Archiving** | 8.5 (380 reviews) ✓ Verified | 8.3 (94 reviews) ✓ Verified | 
| **Lead Development** | 8.4 (340 reviews) ✓ Verified | 8.1 (84 reviews) ✓ Verified | 
| **Knowledge Base** | 8.6 (421 reviews) | 8.3 (89 reviews) ✓ Verified | 
| **Team Inbox ** | 8.8 (412 reviews) ✓ Verified | 8.2 (88 reviews) ✓ Verified | 
| **Customer Profiles** | 8.7 (399 reviews) ✓ Verified | 8.2 (92 reviews) ✓ Verified | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **HubSpot Service Hub** | 8.3/10 | 745 |
| **Lime Connect (formerly Userlike)** | N/A | N/A |

#### Generative AI

| Feature | HubSpot Service Hub | Lime Connect (formerly Userlike) | 
|---|---|---|
| **AI Text Summarization** | 7.6 (186 reviews) | Not enough data | 

#### Self-Service Experience

| Feature | HubSpot Service Hub | Lime Connect (formerly Userlike) | 
|---|---|---|
| **Knowledge Base** | 8.6 (655 reviews) | Not enough data | 
| **Searchable Articles** | 8.6 (628 reviews) | Not enough data | 
| **Community Forums** | 7.7 (86 reviews) | Not enough data | 
| **Mobile Optimization** | 7.9 (416 reviews) | Not enough data | 
| **Personalization** | 8.3 (451 reviews) | Not enough data | 

#### Self-Service Platform

| Feature | HubSpot Service Hub | Lime Connect (formerly Userlike) | 
|---|---|---|
| **Branding** | 8.3 (437 reviews) | Not enough data | 
| **Automation** | 8.5 (453 reviews) | Not enough data | 
| **Artificial Intelligence** | 7.7 (360 reviews) | Not enough data | 
| **Integrations** | 8.3 (429 reviews) | Not enough data | 

#### Agentic AI - Customer Self-Service

| Feature | HubSpot Service Hub | Lime Connect (formerly Userlike) | 
|---|---|---|
| **Autonomous Task Execution** | 8.3 (32 reviews) | Not enough data | 
| **Multi-step Planning** | 8.4 (32 reviews) | Not enough data | 
| **Cross-system Integration** | 8.2 (32 reviews) | Not enough data | 
| **Adaptive Learning** | 8.3 (32 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.6 (32 reviews) | Not enough data | 
| **Proactive Assistance** | 8.8 (31 reviews) | Not enough data | 
| **Decision Making** | 8.5 (31 reviews) | Not enough data | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **HubSpot Service Hub** | N/A | N/A |
| **Lime Connect (formerly Userlike)** | 8.1/10 | 34 |

#### Generative AI

| Feature | HubSpot Service Hub | Lime Connect (formerly Userlike) | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Process

| Feature | HubSpot Service Hub | Lime Connect (formerly Userlike) | 
|---|---|---|
| **Mentions** | Not enough data | Feature Not Available | 
| **Tickets** | Not enough data | Feature Not Available | 
| **Macros** | Not enough data | 8.1 (13 reviews) | 

#### Channels

| Feature | HubSpot Service Hub | Lime Connect (formerly Userlike) | 
|---|---|---|
| **Email** | Not enough data | Feature Not Available | 
| **Social** | Not enough data | 7.3 (14 reviews) | 
| **Live Chat** | Not enough data | 8.6 (27 reviews) | 
| **Phone** | Not enough data | 8.6 (7 reviews) | 
| **Text** | Not enough data | 8.3 (20 reviews) | 

#### Insight

| Feature | HubSpot Service Hub | Lime Connect (formerly Userlike) | 
|---|---|---|
| **Surveys** | Not enough data | 7.9 (14 reviews) | 
| **Reporting** | Not enough data | 7.7 (16 reviews) | 
| **Visitor Activity** | Not enough data | Feature Not Available | 
| **Help Desk** | Not enough data | Feature Not Available | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **HubSpot Service Hub** | 7.6/10 | 86 |
| **Lime Connect (formerly Userlike)** | N/A | N/A |

#### Generative AI

| Feature | HubSpot Service Hub | Lime Connect (formerly Userlike) | 
|---|---|---|
| **AI Text Generation** | 7.6 (86 reviews) | Not enough data | 
| **AI Text Summarization** | 7.5 (86 reviews) | Not enough data | 

### Enterprise Feedback Management

| Product | Score | Reviews |
|---|---|---|
| **HubSpot Service Hub** | 8.5/10 | 344 |
| **Lime Connect (formerly Userlike)** | N/A | N/A |

#### Generative AI

| Feature | HubSpot Service Hub | Lime Connect (formerly Userlike) | 
|---|---|---|
| **AI Text Generation** | 7.5 (80 reviews) | Not enough data | 
| **AI Text Summarization** | 7.4 (81 reviews) | Not enough data | 

#### Survey Management

| Feature | HubSpot Service Hub | Lime Connect (formerly Userlike) | 
|---|---|---|
| **Brand Design Consistency** | 8.6 (213 reviews) ✓ Verified | Not enough data | 
| **Survey Deployment** | 8.6 (260 reviews) ✓ Verified | Not enough data | 
| **Feedback Collection** | 8.7 (278 reviews) ✓ Verified | Not enough data | 
| **Device Responsiveness** | 8.6 (263 reviews) ✓ Verified | Not enough data | 

#### Process Management

| Feature | HubSpot Service Hub | Lime Connect (formerly Userlike) | 
|---|---|---|
| **Feedback Aggregation** | 8.5 (246 reviews) ✓ Verified | Not enough data | 
| **Trigger Alerts** | 8.6 (256 reviews) | Not enough data | 
| **Real-Time Analysis** | 8.6 (254 reviews) ✓ Verified | Not enough data | 
| **Real-Time Action** | 8.6 (255 reviews) | Not enough data | 

#### System Management

| Feature | HubSpot Service Hub | Lime Connect (formerly Userlike) | 
|---|---|---|
| **Security** | 8.9 (252 reviews) ✓ Verified | Not enough data | 
| **System Monitoring** | 8.8 (243 reviews) | Not enough data | 

### WhatsApp Marketing

| Product | Score | Reviews |
|---|---|---|
| **HubSpot Service Hub** | N/A | N/A |
| **Lime Connect (formerly Userlike)** | N/A | N/A |

#### WhatsApp Messaging - WhatsApp Marketing

| Feature | HubSpot Service Hub | Lime Connect (formerly Userlike) | 
|---|---|---|
| **Transactional Messages** | Not enough data | Not enough data | 
| **Bulk WhatsApp Messaging** | Not enough data | Not enough data | 
| **Conversational Messaging** | Not enough data | Not enough data | 
| **Personalization** | Not enough data | Not enough data | 
| **Promotional Messages** | Not enough data | Not enough data | 
| **Automated Replies** | Not enough data | Not enough data | 

#### WhatsApp Business Platform - WhatsApp Marketing

| Feature | HubSpot Service Hub | Lime Connect (formerly Userlike) | 
|---|---|---|
| **Segmentation** | Not enough data | Not enough data | 
| **API Integration** | Not enough data | Not enough data | 
| **WhatsApp Commerce** | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **HubSpot Service Hub** | N/A | N/A |
| **Lime Connect (formerly Userlike)** | N/A | N/A |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | HubSpot Service Hub | Lime Connect (formerly Userlike) | 
|---|---|---|
| **Automated Ticket Resolution** | Not enough data | Not enough data | 
| **Contextual Response Generation** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Knowledge Base Utilization** | Not enough data | Not enough data | 
| **Multilingual Support** | Not enough data | Not enough data | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | HubSpot Service Hub | Lime Connect (formerly Userlike) | 
|---|---|---|
| **Proactive Customer Outreach** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Escalation Handling** | Not enough data | Not enough data | 
| **Workflow Optimization** | Not enough data | Not enough data | 

#### Automation

| Feature | HubSpot Service Hub | Lime Connect (formerly Userlike) | 
|---|---|---|
| **Customer Interaction Automation** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | 

#### Autonomy

| Feature | HubSpot Service Hub | Lime Connect (formerly Userlike) | 
|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **HubSpot Service Hub** | N/A | N/A |
| **Lime Connect (formerly Userlike)** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | HubSpot Service Hub | Lime Connect (formerly Userlike) | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (2):** [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Live Chat Software](https://www.g2.com/categories/live-chat)

**Unique to HubSpot Service Hub (8):** [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations), [Shared Inbox Software](https://www.g2.com/categories/shared-inbox), [Customer Success Software](https://www.g2.com/categories/customer-success), [Help Desk Software](https://www.g2.com/categories/help-desk), [Enterprise Feedback Management Software](https://www.g2.com/categories/enterprise-feedback-management), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents)

**Unique to Lime Connect (formerly Userlike) (4):** [Conversational Marketing Software](https://www.g2.com/categories/conversational-marketing), [Chatbots Software](https://www.g2.com/categories/chatbots), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [WhatsApp Marketing Software](https://www.g2.com/categories/whatsapp-marketing)


---
## Reviewer Demographics

### By Company Size

| Segment | HubSpot Service Hub | Lime Connect (formerly Userlike) | 
|---|---|---|
| **Small-Business** | 59.5% | 79.6% | 
| **Mid-Market** | 37.1% | 15.6% | 
| **Enterprise** | 3.4% | 4.8% | 

### By Industry

#### HubSpot Service Hub

- **Computer Software:** 19.4%
- **Information Technology and Services:** 10.7%
- **Marketing and Advertising:** 5.3%
- **Financial Services:** 4.5%
- **Education Management:** 3.3%
- **Real Estate:** 3.0%
- **Health, Wellness and Fitness:** 2.7%
- **Consumer Services:** 2.6%
- **Hospital & Health Care:** 2.1%
- **Accounting:** 1.9%
- **Other:** 44.4%

#### Lime Connect (formerly Userlike)

- **Computer Software:** 7.7%
- **Information Technology and Services:** 7.5%
- **Marketing and Advertising:** 7.5%
- **Internet:** 6.6%
- **Leisure, Travel & Tourism:** 3.4%
- **Retail:** 2.9%
- **Wholesale:** 2.0%
- **Telecommunications:** 2.0%
- **Automotive:** 2.0%
- **Education Management:** 2.0%
- **Other:** 56.2%

---
## Alternatives

### Alternatives to HubSpot Service Hub

- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6987 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3872 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3749 reviews)
- [Front](https://www.g2.com/products/front/reviews) — 4.7/5 stars (2490 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7355 reviews)
- [Gorgias](https://www.g2.com/products/gorgias/reviews) — 4.6/5 stars (562 reviews)
- [Help Scout](https://www.g2.com/products/help-scout/reviews) — 4.4/5 stars (428 reviews)
- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7697 reviews)
- [ServiceNow Customer Service Management](https://www.g2.com/products/servicenow-customer-service-management/reviews) — 4.4/5 stars (437 reviews)
- [Tidio](https://www.g2.com/products/tidio/reviews) — 4.6/5 stars (1905 reviews)

### Alternatives to Lime Connect (formerly Userlike)

- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3872 reviews)
- [LiveChat](https://www.g2.com/products/livechat/reviews) — 4.5/5 stars (809 reviews)
- [LivePerson](https://www.g2.com/products/liveperson/reviews) — 4.3/5 stars (207 reviews)
- [Drift](https://www.g2.com/products/drift/reviews) — 4.4/5 stars (1255 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1538 reviews)
- [FreshChat](https://www.g2.com/products/freshworks-freshchat/reviews) — 4.4/5 stars (499 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6987 reviews)
- [Olark](https://www.g2.com/products/olark/reviews) — 4.3/5 stars (224 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3749 reviews)
- [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4098 reviews)

---
## Top Discussions

### HubSpot Service Hub

- Title: [How does HubSpot Service Hub contribute to creating a more cohesive and effective customer service experience?](https://www.g2.com/discussions/how-does-hubspot-service-hub-contribute-to-creating-a-more-cohesive-and-effective-customer-service-experience) — 3 comments, 1 upvote
  > **Top comment:** " Tim's Web Worx: HubSpot Service Hub Review

As a proud HubSpot Solutions Partner, Tim's Web Worx has had the privilege of integrating HubSpot's powerful..."
- Title: [What is HubSpot Service Hub used for?](https://www.g2.com/discussions/what-is-hubspot-service-hub-used-for) — 2 comments, 1 upvote
  > **Top comment:** "HubSpot Service Hub is an AI-powered tool for managing customer interactions and resolving issues, suitable for businesses of all sizes."
- Title: [What does HubSpot software do?](https://www.g2.com/discussions/hubspot-service-hub-what-does-hubspot-software-do) — 2 comments
  > **Top comment:** "Huspot is a multi-tool CRM that includes tools for sales, marketing, support, and a CMS. We use Hubspot for the CRM, marketing tools like forms, landing..."
- Title: [What is service hub?](https://www.g2.com/discussions/what-is-service-hub) — 2 comments
  > **Top comment:** "I have no idea. I don't know what G2 is either. It's very confusing. "
- Title: [How to customise the website](https://www.g2.com/discussions/24540-how-to-customise-the-website) — 2 comments, 1 upvote
  > **Top comment:** "Eduardo,
Its not entirely clear to me what you are hoping to customize? We have been able to do quite a bit with ours for the Knowledge Base. Here's a link..."

### Lime Connect (formerly Userlike)

- Title: [extension trial](https://www.g2.com/discussions/extension-trial) — 2 comments, 1 upvote
  > **Top comment:** "Hi Sophie, 
Yes, no problem! Just reach out to our support team through our chat :) "
- Title: [Can I have a step by step reveiw of my chat bot advance?  I guess I'm almost complete](https://www.g2.com/discussions/can-i-have-a-step-by-step-reveiw-of-my-chat-bot-advance-i-guess-i-m-almost-complete) — 1 comment
  > **Top comment:** "Hi, 

If you have any questions, please feel free to reach out to our support team in the chat and we'd be happy to help you with anything you may need."
- Title: [Hoow can i use the link in my buttons? I need to shift it elsewhere on my website..](https://www.g2.com/discussions/31140-hoow-can-i-use-the-link-in-my-buttons-i-need-to-shift-it-elsewhere-on-my-website) — 1 comment, 1 upvote
  > **Top comment:** "Hi Sezare,

Thanks for reaching out! 

To move the chat button, you can use the position and offset function in the widget editor. You can enter the..."
- Title: [Can the response time be improved between the request and the receipt of the notification?](https://www.g2.com/discussions/28245-le-temps-de-reponse-peut-il-etre-ameliore-entre-la-demande-et-la-reception-de-la-notification) — 1 comment
  > **Top comment:** "Hello Samuel,

The time between receiving the request and receiving the notification is influenced by various factors, such as the Internet connection and..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/hubspot-service-hub-vs-lime-connect-formerly-userlike)