Compare HubSpot Service Hub and Lime Connect (formerly Userlike) 
Featured Products
At a Glance
Market Segments
Small-Business (59.6% of reviews)
Small-Business (79.6% of reviews)
Entry-Level Pricing
$0.00 Per Month
€0.00
HubSpot Service Hub
Star Rating
(2,901)4.4 out of 5
Market Segments
Small-Business (59.6% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00 Per Month
Free Trial is available
Browse all 4 pricing plansLime Connect (formerly Userlike)
Star Rating
(453)4.4 out of 5
Market Segments
Small-Business (79.6% of reviews)
Pros & Cons
Entry-Level Pricing
€0.00
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that HubSpot Service Hub excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Lime Connect. Users appreciate its comprehensive features, particularly the automation tools that save time by efficiently routing tickets and triggering follow-up emails.
- Users say that Lime Connect offers a simple yet effective user interface, making it easy to implement in daily operations. Reviewers have highlighted the quick setup process and the availability of numerous features, which can be utilized as businesses grow.
- According to verified reviews, HubSpot Service Hub stands out for its robust reporting and analytical capabilities. Users find it invaluable for keeping client information organized and accessible, which enhances their overall customer relationship management.
- Reviewers mention that while Lime Connect has a strong focus on small businesses, it may struggle to meet the diverse needs of larger organizations. Users have noted that the configuration process can be straightforward, but some may find limitations as their requirements evolve.
- Users highlight that HubSpot Service Hub's built-in knowledge base is a game-changer for self-service support, significantly reducing repetitive inquiries. This feature has been praised for enhancing customer satisfaction and streamlining support processes.
- G2 reviewers indicate that Lime Connect's customer support is reliable, with users appreciating the availability of tutorials and resources. However, the lack of recent reviews suggests that it may not be as actively engaged with its user base compared to HubSpot, which has a more substantial volume of recent feedback.
Pricing
Entry-Level Pricing
HubSpot Service Hub
Service Hub Free
$0.00
Per Month
For customer service professionals. A simple set of tools to start connecting with and supporting your customers — for free.
- Ticketing
- Custom support form fields
- Live chat
Lime Connect (formerly Userlike)
Free
€0.00
Simple chat setup for your website.
- 1 Widget
- 1 Seat
- All the core features:
Free Trial
HubSpot Service Hub
Free Trial is available
Lime Connect (formerly Userlike)
Free Trial is available
Ratings
Meets Requirements
8.5
2,132
8.5
347
Ease of Use
8.6
2,325
8.7
348
Ease of Setup
8.3
1,334
8.8
261
Ease of Admin
8.5
921
8.5
266
Quality of Support
8.8
1,956
8.6
285
Has the product been a good partner in doing business?
8.8
909
8.6
235
Product Direction (% positive)
8.7
2,000
8.9
328
Features by Category
Ticket and Case Management
8.5
772
|
Verified
Not enough data
8.4
773
|
Verified
Not enough data
8.4
785
|
Verified
Not enough data
8.2
707
|
Verified
Not enough data
7.8
482
Not enough data
8.2
708
|
Verified
Not enough data
8.4
719
Not enough data
8.7
745
|
Verified
Not enough data
Generative AI
7.3
98
Not enough data
7.3
98
Not enough data
Agentic AI - Help Desk
7.5
89
Not enough data
7.5
91
Not enough data
7.4
91
Not enough data
Communication Channels
8.1
505
Not enough data
8.5
718
|
Verified
Not enough data
8.3
642
|
Verified
Not enough data
7.8
447
Not enough data
7.7
465
Not enough data
Platform
7.3
513
Not enough data
8.1
624
|
Verified
8.2
112
|
Verified
8.4
669
|
Verified
Not enough data
8.3
629
|
Verified
Not enough data
8.3
725
|
Verified
Not enough data
8.5
744
|
Verified
Not enough data
Customer Information
8.4
610
|
Verified
Not enough data
8.6
743
|
Verified
Not enough data
8.6
789
|
Verified
Not enough data
8.0
484
|
Verified
Not enough data
8.3
607
|
Verified
Not enough data
8.3
593
|
Verified
Not enough data
8.5
751
|
Verified
Not enough data
Predictions
7.5
457
|
Verified
Not enough data
7.8
480
|
Verified
Not enough data
8.2
559
Not enough data
7.7
408
|
Verified
Not enough data
Platform
8.5
863
|
Verified
Not enough data
8.2
711
|
Verified
Not enough data
8.4
745
|
Verified
Not enough data
8.6
816
|
Verified
Not enough data
8.4
867
|
Verified
Not enough data
8.2
667
Not enough data
8.5
789
|
Verified
Not enough data
8.8
749
|
Verified
Not enough data
8.7
859
|
Verified
Not enough data
8.8
843
|
Verified
Not enough data
Generative AI
7.6
121
Not enough data
7.7
118
Not enough data
Agentic AI - Customer Success
7.4
92
Not enough data
7.6
92
Not enough data
7.7
93
Not enough data
7.7
92
Not enough data
7.7
92
Not enough data
Messenger
Not enough data
Feature Not Available
Not enough data
7.2
9
Not enough data
8.5
17
|
Verified
Not enough data
8.2
15
Channels
Not enough data
8.1
6
Not enough data
8.3
17
|
Verified
Not enough data
7.5
6
Not enough data
Feature Not Available
Not enough data
6.7
7
Customers
Not enough data
Feature Not Available
Not enough data
7.4
13
|
Verified
Not enough data
7.6
12
|
Verified
Not enough data
8.1
13
|
Verified
Not enough data
Feature Not Available
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Responses
9.1
16
Not enough data
8.6
16
Not enough data
9.0
16
Not enough data
Automation - AI Agents
8.5
16
Not enough data
8.5
16
Not enough data
8.6
16
Not enough data
8.5
16
Not enough data
8.8
16
Not enough data
Platform
8.1
16
Not enough data
8.8
16
Not enough data
8.8
16
Not enough data
Autonomy - AI Agents
8.9
16
Not enough data
8.5
16
Not enough data
8.3
16
Not enough data
8.5
16
Not enough data
Generative AI
8.8
17
Not enough data
9.0
17
Not enough data
Responses
Not enough data
8.2
17
Not enough data
8.1
16
Not enough data
8.3
16
Not enough data
8.2
16
Not enough data
Feature Not Available
Platform
Not enough data
8.8
18
Not enough data
8.3
17
Not enough data
8.2
16
Not enough data
8.2
16
Not enough data
Feature Not Available
Not enough data
8.0
16
Not enough data
7.9
18
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
8.3
803
Feature Not Available
8.0
608
7.8
25
8.1
354
Feature Not Available
8.2
548
8.0
17
Support Automation
8.2
633
7.9
28
8.1
396
Feature Not Available
8.2
609
8.0
26
8.1
566
7.8
15
Generative AI
7.4
263
7.7
5
7.4
260
7.3
5
Generative AI
7.7
140
Not enough data
7.7
138
Not enough data
Feature Not Available
Not enough data
Communication
8.6
424
|
Verified
8.6
120
|
Verified
8.4
422
|
Verified
8.2
124
|
Verified
8.7
388
|
Verified
8.2
57
8.6
337
Feature Not Available
8.1
265
8.5
35
|
Verified
Internal Use
8.1
624
|
Verified
8.2
112
|
Verified
8.5
380
|
Verified
8.3
94
|
Verified
8.4
340
|
Verified
8.1
84
|
Verified
8.6
421
8.3
89
|
Verified
8.8
412
|
Verified
8.2
88
|
Verified
8.7
399
|
Verified
8.2
92
|
Verified
Generative AI
7.6
186
Not enough data
Self-Service Experience
8.6
655
Not enough data
8.6
628
Not enough data
7.7
86
Not enough data
7.9
416
Not enough data
8.3
451
Not enough data
Self-Service Platform
8.3
437
Not enough data
8.5
453
Not enough data
7.7
360
Not enough data
8.3
429
Not enough data
Agentic AI - Customer Self-Service
8.3
32
Not enough data
8.4
32
Not enough data
8.2
32
Not enough data
8.3
32
Not enough data
8.6
32
Not enough data
8.8
31
Not enough data
8.5
31
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.1(won by default)
13
Channels
Not enough data
Feature Not Available
Not enough data
7.3(won by default)
14
Not enough data
8.6(won by default)
27
Not enough data
8.6(won by default)
7
Not enough data
8.3(won by default)
20
Insight
Not enough data
7.9(won by default)
14
Not enough data
7.7(won by default)
16
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Generative AI
7.6
86
Not enough data
7.5
86
Not enough data
Generative AI
7.5
80
Not enough data
7.4
81
Not enough data
Survey Management
8.6
213
|
Verified
Not enough data
8.6
260
|
Verified
Not enough data
8.7
278
|
Verified
Not enough data
8.6
263
|
Verified
Not enough data
Process Management
8.5
246
|
Verified
Not enough data
8.6
256
Not enough data
8.6
254
|
Verified
Not enough data
8.6
255
Not enough data
System Management
8.9
252
|
Verified
Not enough data
8.8
243
Not enough data
WhatsApp Messaging - WhatsApp Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
WhatsApp Business Platform - WhatsApp Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
HubSpot Service Hub and Lime Connect (formerly Userlike) are categorized as Conversational Support and Live Chat
Unique Categories
HubSpot Service Hub is categorized as AI Agents For Business Operations, Shared Inbox, Customer Success, Help Desk, Enterprise Feedback Management, Customer Self-Service, and Digital Customer Service Platforms
Lime Connect (formerly Userlike) is categorized as Conversational Marketing, Chatbots, Social Customer Service, and WhatsApp Marketing
Reviews
Reviewers' Company Size
HubSpot Service Hub
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Lime Connect (formerly Userlike)
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
19.5%
Information Technology and Services
10.7%
Marketing and Advertising
5.3%
Financial Services
4.6%
Education Management
3.3%
Other
56.7%
Computer Software
7.7%
Information Technology and Services
7.5%
Marketing and Advertising
7.5%
Internet
6.6%
Leisure, Travel & Tourism
3.4%
Other
67.3%
Alternatives
Discussions
How does HubSpot Service Hub contribute to creating a more cohesive and effective customer service experience?
3 Comments
TB
Tim's Web Worx: HubSpot Service Hub Review
As a proud HubSpot Solutions Partner, Tim's Web Worx has had the privilege of integrating HubSpot's powerful...Read more
What is HubSpot Service Hub used for?
2 Comments
JO
HubSpot Service Hub is an AI-powered tool for managing customer interactions and resolving issues, suitable for businesses of all sizes.Read more
What does HubSpot software do?
2 Comments
FD
Huspot is a multi-tool CRM that includes tools for sales, marketing, support, and a CMS. We use Hubspot for the CRM, marketing tools like forms, landing...Read more
extension trial
2 Comments
PV
Hi Sophie,
Yes, no problem! Just reach out to our support team through our chat :) Read more
Can I have a step by step reveiw of my chat bot advance? I guess I'm almost complete
1 Comment
PV
Hi,
If you have any questions, please feel free to reach out to our support team in the chat and we'd be happy to help you with anything you may need.Read more
Hoow can i use the link in my buttons? I need to shift it elsewhere on my website..
1 Comment
PV
Hi Sezare,
Thanks for reaching out!
To move the chat button, you can use the position and offset function in the widget editor. You can enter the...Read more
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