Compare HubSpot Service Hub and UserGuiding
Featured Products
At a Glance
Market Segments
Small-Business (59.6% of reviews)
Small-Business (56.5% of reviews)
Entry-Level Pricing
$0.00 Per Month
Free Trial
HubSpot Service Hub
Star Rating
(2,912)4.4 out of 5
Market Segments
Small-Business (59.6% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00 Per Month
Free Trial is available
Browse all 4 pricing plans
UserGuiding
Star Rating
(760)4.7 out of 5
Market Segments
Small-Business (56.5% of reviews)
Pros & Cons
Entry-Level Pricing
Free Trial
Free Trial is available
Browse all 4 pricing plans
Summary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that HubSpot Service Hub excels in providing a comprehensive view of client interactions, with features that help keep all client information and email records organized in one place. This centralization is particularly beneficial for businesses looking to streamline their customer service processes.
- Users say that UserGuiding stands out for its user-friendly setup and intuitive interface, making it easy for teams to onboard new users without extensive training. Reviewers appreciate how quickly they can implement the tool, which is a significant advantage for organizations needing rapid deployment.
- According to verified reviews, HubSpot Service Hub's automation tools are a game-changer, saving users hours each week by efficiently routing tickets and triggering follow-up emails automatically. This level of automation is highly valued by users who want to reduce manual workload and improve response times.
- Reviewers mention that UserGuiding's digital adoption features are impressive, helping businesses reduce customer support costs and enhance retention rates. Users highlight the effectiveness of these features in driving user engagement and satisfaction, which is crucial for long-term success.
- G2 reviewers note that while HubSpot Service Hub has a slightly lower overall satisfaction score, it still offers robust reporting and analytical capabilities that many users find invaluable for tracking performance and making data-driven decisions.
- Users appreciate the quality of support provided by UserGuiding, with many praising the responsiveness and helpfulness of the support team. This high level of customer service contributes to a positive user experience, especially for those who may encounter challenges during implementation.
Pricing
Entry-Level Pricing
HubSpot Service Hub
Service Hub Free
$0.00
Per Month
For customer service professionals. A simple set of tools to start connecting with and supporting your customers — for free.
- Ticketing
- Custom support form fields
- Live chat
UserGuiding
Free Trial
Free Trial
14-day free trial, no credit-card needed!
- All Professional Plan Features are included in the Free Trial
Free Trial
HubSpot Service Hub
Free Trial is available
UserGuiding
Free Trial is available
Ratings
Meets Requirements
8.5
2,140
8.9
667
Ease of Use
8.6
2,333
9.1
686
Ease of Setup
8.3
1,341
8.9
620
Ease of Admin
8.5
921
9.1
410
Quality of Support
8.8
1,963
9.5
642
Has the product been a good partner in doing business?
8.8
909
9.4
399
Product Direction (% positive)
8.7
2,008
9.6
669
Features by Category
Ticket and Case Management
8.5
774
|
Verified
Not enough data
8.4
774
|
Verified
Not enough data
8.4
788
|
Verified
Not enough data
8.2
708
|
Verified
Not enough data
7.8
482
Not enough data
8.2
708
|
Verified
Not enough data
8.4
720
Not enough data
8.7
747
|
Verified
Not enough data
Generative AI
7.3
98
Not enough data
7.3
98
Not enough data
Agentic AI - Help Desk
7.5
89
Not enough data
7.5
91
Not enough data
7.4
91
Not enough data
Communication Channels
8.1
505
Not enough data
8.5
719
|
Verified
Not enough data
8.3
642
|
Verified
Not enough data
7.8
447
Not enough data
7.7
465
Not enough data
Platform
7.3
513
Not enough data
8.1
624
|
Verified
Not enough data
8.4
669
|
Verified
Not enough data
8.3
631
|
Verified
Not enough data
8.3
728
|
Verified
Not enough data
8.5
744
|
Verified
Not enough data
Customer Information
8.4
610
|
Verified
Not enough data
8.6
743
|
Verified
Not enough data
8.6
789
|
Verified
Not enough data
8.0
484
|
Verified
Not enough data
8.3
607
|
Verified
Not enough data
8.3
593
|
Verified
Not enough data
8.5
751
|
Verified
Not enough data
Predictions
7.5
457
|
Verified
Not enough data
7.8
480
|
Verified
Not enough data
8.2
559
Not enough data
7.7
408
|
Verified
Not enough data
Platform
8.5
863
|
Verified
Not enough data
8.2
711
|
Verified
Not enough data
8.4
745
|
Verified
Not enough data
8.6
816
|
Verified
Not enough data
8.4
867
|
Verified
Not enough data
8.2
667
Not enough data
8.5
789
|
Verified
Not enough data
8.8
749
|
Verified
Not enough data
8.7
859
|
Verified
Not enough data
8.8
843
|
Verified
Not enough data
Generative AI
7.6
121
Not enough data
7.7
118
Not enough data
Agentic AI - Customer Success
7.4
92
Not enough data
7.6
92
Not enough data
7.7
93
Not enough data
7.7
92
Not enough data
7.7
92
Not enough data
User Analysis
Not enough data
9.0
400
Not enough data
8.5
405
User Support
Not enough data
8.7
406
Not enough data
8.4
367
Not enough data
8.4
383
Walkthrough Type
Not enough data
8.6
383
Not enough data
9.1
411
Platform Basics - Digital Adoption Platform
Not enough data
8.5
98
Not enough data
8.8
105
Analytics - Digital Adoption Platform
Not enough data
8.1
98
Functions - Digital Adoption Platform
Not enough data
8.6
99
Not enough data
8.6
105
Agentic AI - Digital Adoption Platform
Not enough data
7.4
85
Responses
9.1
16
Not enough data
8.6
16
Not enough data
9.0
16
Not enough data
Automation - AI Agents
8.5
16
Not enough data
8.5
16
Not enough data
8.6
16
Not enough data
8.5
16
Not enough data
8.8
16
Not enough data
Platform
8.1
16
Not enough data
8.8
16
Not enough data
8.8
16
Not enough data
Autonomy - AI Agents
8.9
16
Not enough data
8.5
16
Not enough data
8.3
16
Not enough data
8.5
16
Not enough data
Generative AI
8.8
17
Not enough data
9.0
17
Not enough data
Conversational Platform
8.3
804
Not enough data
8.0
608
Not enough data
8.1
354
Not enough data
8.2
548
Not enough data
Support Automation
8.2
634
Not enough data
8.1
396
Not enough data
8.2
609
Not enough data
8.1
566
Not enough data
Generative AI
7.4
263
Not enough data
7.4
261
Not enough data
Generative AI
7.7
140
Not enough data
7.7
138
Not enough data
Feature Not Available
Not enough data
Communication
8.6
424
|
Verified
Not enough data
8.4
422
|
Verified
Not enough data
8.7
388
|
Verified
Not enough data
8.6
337
Not enough data
8.1
265
Not enough data
Internal Use
8.1
624
|
Verified
Not enough data
8.5
380
|
Verified
Not enough data
8.4
340
|
Verified
Not enough data
8.6
421
Not enough data
8.8
412
|
Verified
Not enough data
8.7
399
|
Verified
Not enough data
Generative AI
7.6
186
6.8
137
Self-Service Experience
8.6
655
8.9
371
8.6
628
8.8
367
7.7
86
7.6
339
7.9
416
Feature Not Available
8.3
451
8.6
356
Self-Service Platform
8.3
437
8.8
364
8.5
453
8.5
207
7.7
360
7.2
189
8.3
429
8.4
352
Agentic AI - Customer Self-Service
8.3
32
7.1
49
8.4
32
7.6
48
8.2
32
7.6
46
8.3
32
7.5
48
8.6
32
7.2
47
8.8
31
7.1
47
8.5
31
7.4
47
Generative AI
7.6
86
Not enough data
7.5
86
Not enough data
Generative AI
7.5
80
Not enough data
7.4
81
Not enough data
Survey Management
8.6
213
|
Verified
Not enough data
8.6
260
|
Verified
Not enough data
8.7
278
|
Verified
Not enough data
8.6
263
|
Verified
Not enough data
Process Management
8.5
246
|
Verified
Not enough data
8.6
256
Not enough data
8.6
254
|
Verified
Not enough data
8.6
255
Not enough data
System Management
8.9
252
|
Verified
Not enough data
8.8
243
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
HubSpot Service Hub and UserGuiding are categorized as Customer Self-Service
Unique Categories
HubSpot Service Hub is categorized as Digital Customer Service Platforms, AI Agents For Business Operations, Shared Inbox, Conversational Support, Customer Success, Live Chat, Help Desk, Enterprise Feedback Management, and AI Customer Support Agents
UserGuiding is categorized as Digital Adoption Platform
Reviews
Reviewers' Company Size
HubSpot Service Hub
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
UserGuiding
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
19.4%
Information Technology and Services
10.7%
Marketing and Advertising
5.3%
Financial Services
4.5%
Education Management
3.3%
Other
56.7%
Computer Software
38.3%
Information Technology and Services
16.6%
Marketing and Advertising
4.9%
Financial Services
3.8%
Accounting
3.8%
Other
32.5%
Alternatives
Discussions
How does HubSpot Service Hub contribute to creating a more cohesive and effective customer service experience?
3 Comments
TB
Tim's Web Worx: HubSpot Service Hub Review
As a proud HubSpot Solutions Partner, Tim's Web Worx has had the privilege of integrating HubSpot's powerful...Read more
What is HubSpot Service Hub used for?
2 Comments
JO
HubSpot Service Hub is an AI-powered tool for managing customer interactions and resolving issues, suitable for businesses of all sizes.Read more
What does HubSpot software do?
2 Comments
FD
Huspot is a multi-tool CRM that includes tools for sales, marketing, support, and a CMS. We use Hubspot for the CRM, marketing tools like forms, landing...Read more
RTL support
2 Comments
HV
Hi Medhat! UserGuiding supports RTL text by means of theme customization. You can read more about it here:...Read more
What is UserGuiding used for?
1 Comment
CD
User Onboarding, Product Tours, Interactive Guides, Feature Announcements, and User Education.Read more
Are there adoption tools for products that change often?
1 Comment
TG
For those who understand and can code use CSS elements to tag your location and steps instead of mouse selection this will keep the guides intact firmly.Read more
