Compare HubSpot Service Hub, UseResponse, and Zendesk Support

Pricing

 
Service Hub Enterprise
$1,200
/month
Enterprise Package
$3000+
per solution
Essential
$5
/month
 
Service Hub Professional
$400
/month
Self-Hosted
$899
one-time fee
Team
$19
/month
 
Service Hub Starter
$50
/month
Cloud
$15
per agent, per month
Professional
$49
/month
 
Service Hub Free
$0
Enterprise
$99
/month
 
Free Trial Unavailable
Free Trial Unavailable
Free Trial
HubSpot Service Hub
Service Hub Enterprise
$1,200/month
Service Hub Professional
$400/month
Service Hub Starter
$50/month
Service Hub Free
$0
Free Trial Unavailable
UseResponse
Enterprise Package
$3000+per solution
Self-Hosted
$899one-time fee
Cloud
$15per agent, per month
Free Trial Unavailable
Zendesk Support
Essential
$5/month
Team
$19/month
Professional
$49/month
Enterprise
$99/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
9.0
9.1
8.7
Ease of Use
Ease of Use
9.0
9.2
8.6
Ease of Setup
Ease of Setup
8.2
9.4
8.2
Ease of Admin
Ease of Admin
8.2
9.4
8.3
Quality of Support
Quality of Support
8.8
9.8
8.3
Ease of Doing Business With
Ease of Doing Business With
8.9
9.9
8.4
Product Direction (% positive)
Product Direction (% positive)
10.0
10.0
7.6
Meets Requirements
HubSpot Service Hub
9.0
UseResponse
9.1
Zendesk Support
8.7
Ease of Use
HubSpot Service Hub
9.0
UseResponse
9.2
Zendesk Support
8.6
Ease of Setup
HubSpot Service Hub
8.2
UseResponse
9.4
Zendesk Support
8.2
Ease of Admin
HubSpot Service Hub
8.2
UseResponse
9.4
Zendesk Support
8.3
Quality of Support
HubSpot Service Hub
8.8
UseResponse
9.8
Zendesk Support
8.3
Ease of Doing Business With
HubSpot Service Hub
8.9
UseResponse
9.9
Zendesk Support
8.4
Product Direction (% positive)
HubSpot Service Hub
10.0
UseResponse
10.0
Zendesk Support
7.6

Features

Ticket and Case Management
Ticket creation user experience
HubSpot Service Hub
Not enough data available
UseResponse
9.5
Zendesk Support
8.9
Ticket response user experience
HubSpot Service Hub
8.8
UseResponse
9.4
Zendesk Support
8.7
Workflow
HubSpot Service Hub
8.5
UseResponse
9.4
Zendesk Support
8.5
Response Automation
HubSpot Service Hub
8.0
UseResponse
9.7
Zendesk Support
8.4
SLA Management
HubSpot Service Hub
Not enough data available
UseResponse
Not enough data available
Zendesk Support
8.1
Attachments/Screencasts
HubSpot Service Hub
7.1
UseResponse
9.5
Zendesk Support
8.4
Ticket Collaboration
HubSpot Service Hub
Not enough data available
UseResponse
9.4
Zendesk Support
8.6
Knowledge Share
Knowledge Base
HubSpot Service Hub
8.2
UseResponse
Not enough data available
Zendesk Support
8.6
Searchable Articles
HubSpot Service Hub
8.3
UseResponse
9.4
Zendesk Support
8.6
Community Forums
HubSpot Service Hub
Not enough data available
UseResponse
Not enough data available
Zendesk Support
8.3
Interactive FAQs & Forums
HubSpot Service Hub
Not enough data available
UseResponse
Not enough data available
Zendesk Support
8.3
Interaction
Web Portals
HubSpot Service Hub
Not enough data available
UseResponse
9.2
Zendesk Support
8.6
Forum to Reponse
HubSpot Service Hub
Not enough data available
UseResponse
Not enough data available
Zendesk Support
8.5
Tickets and Tagging
HubSpot Service Hub
Not enough data available
UseResponse
9.2
Zendesk Support
8.9
Live Chat
HubSpot Service Hub
Not enough data available
UseResponse
Not enough data available
Zendesk Support
8.6
Communication Channels
Customer Portal
HubSpot Service Hub
Not enough data available
UseResponse
9.7
Zendesk Support
8.5
Email to Case
HubSpot Service Hub
8.8
UseResponse
9.4
Zendesk Support
8.8
Chat/Live Support
HubSpot Service Hub
Not enough data available
UseResponse
9.4
Zendesk Support
8.4
Social Integration
HubSpot Service Hub
Not enough data available
UseResponse
8.6
Zendesk Support
8.2
Call Center
Make, Receive, and Record Calls
HubSpot Service Hub
Not enough data available
UseResponse
Not enough data available
Zendesk Support
8.1
Customer and Contacts Database
HubSpot Service Hub
Not enough data available
UseResponse
9.0
Zendesk Support
8.2
Products and Version Tracking
HubSpot Service Hub
Not enough data available
UseResponse
Not enough data available
Zendesk Support
8.2
Call Scripting
HubSpot Service Hub
Not enough data available
UseResponse
Not enough data available
Zendesk Support
8.0
Interactive Voice Response (IVR)
HubSpot Service Hub
Not enough data available
UseResponse
Not enough data available
Zendesk Support
7.9
Self Service/Community
Forums
HubSpot Service Hub
Not enough data available
UseResponse
8.7
Zendesk Support
8.1
Knowledge Base
HubSpot Service Hub
7.5
UseResponse
9.3
Zendesk Support
8.4
Ideas/Feedback
HubSpot Service Hub
Not enough data available
UseResponse
8.9
Zendesk Support
8.1
Q&A
HubSpot Service Hub
Not enough data available
UseResponse
9.5
Zendesk Support
8.2
Reporting & Analytics
Social Monitoring
HubSpot Service Hub
Not enough data available
UseResponse
Not enough data available
Zendesk Support
8.0
Reporting
HubSpot Service Hub
8.9
UseResponse
8.5
Zendesk Support
8.0
Dashboards
HubSpot Service Hub
8.5
UseResponse
8.5
Zendesk Support
8.2
Platform
Mobile User Support
HubSpot Service Hub
7.3
UseResponse
9.4
Zendesk Support
8.1
ITIL Compliance
HubSpot Service Hub
Not enough data available
UseResponse
8.6
Zendesk Support
8.2
Customization
HubSpot Service Hub
Not enough data available
UseResponse
9.2
Zendesk Support
8.0
User, Role, and Access Management
HubSpot Service Hub
Not enough data available
UseResponse
9.4
Zendesk Support
8.3
Internationalization
HubSpot Service Hub
Not enough data available
UseResponse
9.8
Zendesk Support
8.2
Performance & Reliability
HubSpot Service Hub
Not enough data available
UseResponse
8.8
Zendesk Support
8.5
Integration APIs
HubSpot Service Hub
Not enough data available
UseResponse
8.6
Zendesk Support
8.4

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
66.7%
38.9%
38.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
29.6%
50.0%
45.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
3.7%
11.1%
16.7%
HubSpot Service Hub
Small-Business
66.7%
Mid-Market
29.6%
Enterprise
3.7%
UseResponse
Small-Business
38.9%
Mid-Market
50.0%
Enterprise
11.1%
Zendesk Support
Small-Business
38.1%
Mid-Market
45.1%
Enterprise
16.7%

Reviewers' Industry

 
Marketing and Advertising
20.6%
Information Technology and Services
26.1%
Computer Software
17.5%
 
Telecommunications
8.8%
Computer Software
13.0%
Information Technology and Services
15.2%
 
Mechanical or Industrial Engineering
5.9%
Semiconductors
8.7%
Internet
9.9%
 
Legal Services
5.9%
Internet
8.7%
Marketing and Advertising
4.7%
 
Education Management
5.9%
Higher Education
8.7%
Retail
3.5%
 
Other
52.9%
Other
34.8%
Other
49.2%
HubSpot Service Hub
Marketing and Advertising
20.6%
Telecommunications
8.8%
Mechanical or Industrial Engineering
5.9%
Legal Services
5.9%
Education Management
5.9%
Other
52.9%
UseResponse
Information Technology and Services
26.1%
Computer Software
13.0%
Semiconductors
8.7%
Internet
8.7%
Higher Education
8.7%
Other
34.8%
Zendesk Support
Computer Software
17.5%
Information Technology and Services
15.2%
Internet
9.9%
Marketing and Advertising
4.7%
Retail
3.5%
Other
49.2%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User

How easily I can find customers and tickets

G2 User

This software is very easy to use and the price is very affordable. You can customize it to meet your needs. The support team is always there to help you through every step of the process and they are quick to respond. We needed some customization's that...

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

Nicolas C.
Administrator in Information Technology and Services

Nothing

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
HubSpot Service Hub
Most Helpful Favorable Review
G2 User

How easily I can find customers and tickets

Most Helpful Critical Review
G2 User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

UseResponse
Most Helpful Favorable Review
G2 User

This software is very easy to use and the price is very affordable. You can customize it to meet your needs. The support team is always there to help you through every step of the process and they are quick to respond. We needed some customization's that...

Most Helpful Critical Review
Nicolas C.
Administrator in Information Technology and Services

Nothing

Zendesk Support
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Screenshots

 
1 of 4
2 of 4
3 of 4
4 of 4
1 of 4
2 of 4
3 of 4
4 of 4
1 of 5
2 of 5
3 of 5
4 of 5
5 of 5

Downloads

 No downloads providedNo downloads providedNo downloads provided
HubSpot Service Hub
No downloads provided
UseResponse
No downloads provided
Zendesk Support
No downloads provided
Ask Service Hub a QuestionContact Service HubAsk UseResponse a QuestionContact UseResponseRequest More InformationRequest More Information