# HubSpot Service Hub vs Supportbench Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Supportbench excels in handling complex B2B cases, with users praising its powerful ticketing system that effectively manages customer relationships by coordinating information from contacts and accounts.
- **Users say** HubSpot Service Hub offers a more intuitive and organized experience, particularly highlighting its seamless integration with other HubSpot products, which makes it easy to train new team members and manage customer support tickets efficiently.
- **Reviewers mention** that Supportbench's customer support team is highly responsive, often noted for their quick and efficient handling of requests, making it a scalable solution suitable for organizations of all sizes.
- **According to verified reviews** , HubSpot Service Hub is recognized for its user-friendly ticketing process, with many users finding it easy to fix issues and manage support tickets, contributing to a smoother workflow.
- **G2 reviewers highlight** that Supportbench provides a high level of customization and flexibility, allowing users to prioritize and automatically assign incoming tickets to specific agents, which streamlines the delivery process.
- **Users report** that while HubSpot Service Hub has strong reporting functionality and an intuitive interface, some find it less customizable compared to Supportbench, which may limit its adaptability to specific business needs.



| | HubSpot Service Hub | Supportbench | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.9 out of 5 | 
| **Total Reviews** | 2,914 | 115 | 
| **Largest Market Segment** | Small-Business (59.6% of reviews) | Small-Business (64.6% of reviews) | 
| **Entry Level Price** | $0.00 Per Month | No pricing available | 

---
## Top Pros & Cons

### HubSpot Service Hub

Pros:
- Ease of Use (443 reviews)
- Features (287 reviews)

Cons:
- Missing Features (169 reviews)
- Limited Customization (125 reviews)

### Supportbench

Pros:
- Visibility (6 reviews)
- Efficiency (5 reviews)

Cons:
- Limited Integrations (4 reviews)
- Steep Learning Curve (3 reviews)

---
## Ratings Comparison
| Rating | HubSpot Service Hub | Supportbench | 
|---|---|---|
  | **Meets Requirements** | 8.5 (2141 reviews) | 9.6 (98 reviews) | 
  | **Ease of Use** | 8.6 (2334 reviews) | 9.6 (99 reviews) | 
  | **Ease of Setup** | 8.3 (1342 reviews) | 9.7 (34 reviews) | 
  | **Ease of Admin** | 8.5 (921 reviews) | 9.6 (16 reviews) | 
  | **Quality of Support** | 8.8 (1964 reviews) | 9.7 (98 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.8 (909 reviews) | 9.8 (16 reviews) | 
  | **Product Direction (% positive)** | 8.7 (2009 reviews) | 9.8 (98 reviews) | 

---
## Pricing

### HubSpot Service Hub

#### Entry-Level Pricing

Plan: Service Hub Free

Price: $0.00 Per Month

Description: For customer service professionals. A simple set of tools to start connecting with and supporting your customers — for free.

Key Features:
- Ticketing
- Custom support form fields
- Live chat

[Browse all 4 editions](https://www.g2.com/products/hubspot-service-hub/pricing)

#### Free Trial

Yes

### Supportbench

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **HubSpot Service Hub** | 8.0/10 | 1147 |
| **Supportbench** | 9.5/10 | 94 |

#### Ticket and Case Management

| Feature | HubSpot Service Hub | Supportbench | 
|---|---|---|
| **Ticket creation user experience** | 8.5 (773 reviews) ✓ Verified | 9.5 (86 reviews) | 
| **Ticket response user experience** | 8.4 (773 reviews) ✓ Verified | 9.5 (86 reviews) | 
| **Workflow** | 8.4 (789 reviews) ✓ Verified | 9.6 (86 reviews) | 
| **Response Automation** | 8.3 (709 reviews) ✓ Verified | 9.5 (86 reviews) | 
| **SLA Management** | 7.8 (481 reviews) | 9.4 (84 reviews) | 
| **Attachments/Screencasts** | 8.2 (707 reviews) ✓ Verified | 9.3 (82 reviews) | 
| **Ticket Collaboration** | 8.4 (719 reviews) | 9.4 (86 reviews) | 
| **Customer and Contacts Database** | 8.7 (747 reviews) ✓ Verified | 9.6 (82 reviews) | 

#### Generative AI

| Feature | HubSpot Service Hub | Supportbench | 
|---|---|---|
| **AI Text Generation** | 7.3 (98 reviews) | 9.4 (52 reviews) | 
| **AI Text Summarization** | 7.3 (98 reviews) | 9.4 (52 reviews) | 

#### Agentic AI - Help Desk

| Feature | HubSpot Service Hub | Supportbench | 
|---|---|---|
| **Autonomous Task Execution** | 7.5 (88 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.6 (90 reviews) | Not enough data | 
| **Proactive Assistance** | 7.4 (90 reviews) | Not enough data | 

#### Communication Channels

| Feature | HubSpot Service Hub | Supportbench | 
|---|---|---|
| **Customer Portal** | 8.1 (504 reviews) | 9.5 (88 reviews) | 
| **Email to Case** | 8.5 (718 reviews) ✓ Verified | 9.6 (86 reviews) | 
| **Chat/Live Support** | 8.3 (641 reviews) ✓ Verified | 9.5 (84 reviews) | 
| **Social Integration** | 7.8 (446 reviews) | 9.5 (79 reviews) | 
| **Voice** | 7.7 (465 reviews) | 9.3 (80 reviews) | 

#### Platform

| Feature | HubSpot Service Hub | Supportbench | 
|---|---|---|
| **Mobile User Support** | 7.4 (512 reviews) | 9.4 (77 reviews) | 
| **Customization ** | 8.1 (623 reviews) ✓ Verified | 9.5 (79 reviews) | 
| **User, Role, and Access Management** | 8.4 (668 reviews) ✓ Verified | 9.5 (80 reviews) | 
| **Integration** | 8.3 (631 reviews) ✓ Verified | 9.4 (77 reviews) | 
| **Reporting** | 8.3 (729 reviews) ✓ Verified | 9.6 (79 reviews) | 
| **Dashboards** | 8.5 (743 reviews) ✓ Verified | 9.6 (79 reviews) | 

### Customer Success

| Product | Score | Reviews |
|---|---|---|
| **HubSpot Service Hub** | 7.9/10 | 1025 |
| **Supportbench** | N/A | N/A |

#### Customer Information

| Feature | HubSpot Service Hub | Supportbench | 
|---|---|---|
| **Customer Health Scores** | 8.4 (610 reviews) ✓ Verified | Not enough data | 
| **Customer Monitoring** | 8.6 (743 reviews) ✓ Verified | Not enough data | 
| **Customer Profiles** | 8.6 (789 reviews) ✓ Verified | Not enough data | 
| **Playbooks** | 8.0 (484 reviews) ✓ Verified | Not enough data | 
| **Customer Segments** | 8.3 (607 reviews) ✓ Verified | Not enough data | 
| **Product Engagement** | 8.3 (593 reviews) ✓ Verified | Not enough data | 
| **Surveys** | 8.5 (751 reviews) ✓ Verified | Not enough data | 

#### Predictions

| Feature | HubSpot Service Hub | Supportbench | 
|---|---|---|
| **Churn Risk** | 7.5 (457 reviews) ✓ Verified | Not enough data | 
| **Upsell Opportunities** | 7.8 (480 reviews) ✓ Verified | Not enough data | 
| **Custom Triggers** | 8.2 (559 reviews) | Not enough data | 
| **Machine Learning** | 7.7 (408 reviews) ✓ Verified | Not enough data | 

#### Platform

| Feature | HubSpot Service Hub | Supportbench | 
|---|---|---|
| **Reporting & Dashboards** | 8.5 (863 reviews) ✓ Verified | Not enough data | 
| **API & Integrations** | 8.2 (711 reviews) ✓ Verified | Not enough data | 
| **Data Import & Export Tools** | 8.4 (745 reviews) ✓ Verified | Not enough data | 
| **Workflow Capability** | 8.6 (816 reviews) ✓ Verified | Not enough data | 
| **Notifications** | 8.4 (867 reviews) ✓ Verified | Not enough data | 
| **Customization** | 8.2 (667 reviews) | Not enough data | 
| **Scalability** | 8.5 (789 reviews) ✓ Verified | Not enough data | 
| **Data Security** | 8.8 (749 reviews) ✓ Verified | Not enough data | 
| **Performance & Reliability** | 8.7 (859 reviews) ✓ Verified | Not enough data | 
| **User, Role, and Access Management** | 8.8 (843 reviews) ✓ Verified | Not enough data | 

#### Generative AI

| Feature | HubSpot Service Hub | Supportbench | 
|---|---|---|
| **AI Text Generation** | 7.6 (121 reviews) | Not enough data | 
| **AI Text Summarization** | 7.7 (118 reviews) | Not enough data | 

#### Agentic AI - Customer Success

| Feature | HubSpot Service Hub | Supportbench | 
|---|---|---|
| **Autonomous Task Execution** | 7.4 (92 reviews) | Not enough data | 
| **Multi-step Planning** | 7.6 (92 reviews) | Not enough data | 
| **Cross-system Integration** | 7.7 (93 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.7 (92 reviews) | Not enough data | 
| **Proactive Assistance** | 7.7 (92 reviews) | Not enough data | 

### Shared Inbox

| Product | Score | Reviews |
|---|---|---|
| **HubSpot Service Hub** | 8.3/10 | 568 |
| **Supportbench** | N/A | N/A |

#### Productivity Tools

| Feature | HubSpot Service Hub | Supportbench | 
|---|---|---|
| **Notes** | 8.7 (504 reviews) | Not enough data | 
| **Internal Discussion** | 8.3 (454 reviews) | Not enough data | 
| **Assignments and Tasks** | 8.6 (497 reviews) | Not enough data | 
| **Workflows** | 8.6 (510 reviews) | Not enough data | 
| **Templates** | 8.6 (500 reviews) | Not enough data | 
| **Integrations** | 8.4 (483 reviews) | Not enough data | 
| **Tagging System** | 8.4 (461 reviews) | Not enough data | 

#### Analytics

| Feature | HubSpot Service Hub | Supportbench | 
|---|---|---|
| **Trends** | 8.0 (384 reviews) | Not enough data | 
| **Performance Tracking** | 8.4 (447 reviews) | Not enough data | 
| **Email Tracking** | 8.7 (496 reviews) | Not enough data | 

#### Agentic AI - Shared Inbox

| Feature | HubSpot Service Hub | Supportbench | 
|---|---|---|
| **Autonomous Task Execution** | 7.3 (58 reviews) | Not enough data | 
| **Decision Making** | 7.4 (58 reviews) | Not enough data | 

### AI Agents For Business Operations

| Product | Score | Reviews |
|---|---|---|
| **HubSpot Service Hub** | 8.7/10 | 19 |
| **Supportbench** | N/A | N/A |

#### Responses

| Feature | HubSpot Service Hub | Supportbench | 
|---|---|---|
| **Personalization** | 9.1 (16 reviews) | Not enough data | 
| **Route To Human** | 8.6 (16 reviews) | Not enough data | 
| **Natural Language Understanding (NLU)** | 9.0 (16 reviews) | Not enough data | 

#### Automation - AI Agents

| Feature | HubSpot Service Hub | Supportbench | 
|---|---|---|
| **Sales Follow-Up** | 8.5 (16 reviews) | Not enough data | 
| **Customer Interaction Automation** | 8.5 (16 reviews) | Not enough data | 
| **Lead Generation** | 8.6 (16 reviews) | Not enough data | 
| **Document Processing** | 8.5 (16 reviews) | Not enough data | 
| **Feedback Collection** | 8.8 (16 reviews) | Not enough data | 

#### Platform

| Feature | HubSpot Service Hub | Supportbench | 
|---|---|---|
| **Conversation Editor** | 8.1 (16 reviews) | Not enough data | 
| **Integration** | 8.8 (16 reviews) | Not enough data | 
| **Human-In-The-Loop** | 8.8 (16 reviews) | Not enough data | 

#### Autonomy -  AI Agents

| Feature | HubSpot Service Hub | Supportbench | 
|---|---|---|
| **Independent Decision Making** | 8.9 (16 reviews) | Not enough data | 
| **Adaptive Responses** | 8.5 (16 reviews) | Not enough data | 
| **Task Execution** | 8.3 (16 reviews) | Not enough data | 
| **Problem Solving** | 8.5 (16 reviews) | Not enough data | 

#### Generative AI

| Feature | HubSpot Service Hub | Supportbench | 
|---|---|---|
| **AI Text Generation** | 8.8 (17 reviews) | Not enough data | 
| **AI Text Summarization** | 9.0 (17 reviews) | Not enough data | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **HubSpot Service Hub** | 8.0/10 | 931 |
| **Supportbench** | N/A | N/A |

#### Conversational Platform

| Feature | HubSpot Service Hub | Supportbench | 
|---|---|---|
| **Personalization** | 8.3 (803 reviews) | Not enough data | 
| **Omnichannel** | 8.0 (607 reviews) | Not enough data | 
| **Contextual Engagement** | 8.1 (353 reviews) | Not enough data | 
| **Proactive Engagement** | 8.2 (547 reviews) | Not enough data | 

#### Support Automation

| Feature | HubSpot Service Hub | Supportbench | 
|---|---|---|
| **Intelligent Routing** | 8.2 (633 reviews) | Not enough data | 
| **Seamless Escalation** | 8.1 (395 reviews) | Not enough data | 
| **Transcripts** | 8.2 (608 reviews) | Not enough data | 
| **Self-Serve Support** | 8.1 (565 reviews) | Not enough data | 

#### Generative AI

| Feature | HubSpot Service Hub | Supportbench | 
|---|---|---|
| **AI Text Generation** | 7.4 (262 reviews) | Not enough data | 
| **AI Text Summarization** | 7.4 (260 reviews) | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **HubSpot Service Hub** | 8.4/10 | 884 |
| **Supportbench** | N/A | N/A |

#### Generative AI

| Feature | HubSpot Service Hub | Supportbench | 
|---|---|---|
| **AI Text Generation** | 7.7 (140 reviews) | Not enough data | 
| **AI Text Summarization** | 7.7 (138 reviews) | Not enough data | 
| **AI Text-to-Speech** | Feature Not Available | Not enough data | 

#### Communication

| Feature | HubSpot Service Hub | Supportbench | 
|---|---|---|
| **Pop-up Chat** | 8.6 (424 reviews) ✓ Verified | Not enough data | 
| **Notifications** | 8.4 (422 reviews) ✓ Verified | Not enough data | 
| **Targeted Emails** | 8.7 (388 reviews) ✓ Verified | Not enough data | 
| **In-App Messaging** | 8.6 (337 reviews) | Not enough data | 
| **Co-Browsing** | 8.1 (265 reviews) | Not enough data | 

####  Internal Use

| Feature | HubSpot Service Hub | Supportbench | 
|---|---|---|
| **Customization ** | 8.1 (623 reviews) ✓ Verified | 9.5 (79 reviews) | 
| **Conversation Archiving** | 8.5 (380 reviews) ✓ Verified | Not enough data | 
| **Lead Development** | 8.4 (340 reviews) ✓ Verified | Not enough data | 
| **Knowledge Base** | 8.6 (421 reviews) | Not enough data | 
| **Team Inbox ** | 8.8 (412 reviews) ✓ Verified | Not enough data | 
| **Customer Profiles** | 8.7 (399 reviews) ✓ Verified | Not enough data | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **HubSpot Service Hub** | 8.3/10 | 745 |
| **Supportbench** | N/A | N/A |

#### Generative AI

| Feature | HubSpot Service Hub | Supportbench | 
|---|---|---|
| **AI Text Summarization** | 7.6 (186 reviews) | Not enough data | 

#### Self-Service Experience

| Feature | HubSpot Service Hub | Supportbench | 
|---|---|---|
| **Knowledge Base** | 8.6 (655 reviews) | Not enough data | 
| **Searchable Articles** | 8.6 (628 reviews) | Not enough data | 
| **Community Forums** | 7.7 (86 reviews) | Not enough data | 
| **Mobile Optimization** | 7.9 (416 reviews) | Not enough data | 
| **Personalization** | 8.3 (451 reviews) | Not enough data | 

#### Self-Service Platform

| Feature | HubSpot Service Hub | Supportbench | 
|---|---|---|
| **Branding** | 8.3 (437 reviews) | Not enough data | 
| **Automation** | 8.5 (453 reviews) | Not enough data | 
| **Artificial Intelligence** | 7.7 (360 reviews) | Not enough data | 
| **Integrations** | 8.3 (429 reviews) | Not enough data | 

#### Agentic AI - Customer Self-Service

| Feature | HubSpot Service Hub | Supportbench | 
|---|---|---|
| **Autonomous Task Execution** | 8.3 (32 reviews) | Not enough data | 
| **Multi-step Planning** | 8.4 (32 reviews) | Not enough data | 
| **Cross-system Integration** | 8.2 (32 reviews) | Not enough data | 
| **Adaptive Learning** | 8.3 (32 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.6 (32 reviews) | Not enough data | 
| **Proactive Assistance** | 8.8 (31 reviews) | Not enough data | 
| **Decision Making** | 8.5 (31 reviews) | Not enough data | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **HubSpot Service Hub** | 7.6/10 | 86 |
| **Supportbench** | N/A | N/A |

#### Generative AI

| Feature | HubSpot Service Hub | Supportbench | 
|---|---|---|
| **AI Text Generation** | 7.6 (86 reviews) | Not enough data | 
| **AI Text Summarization** | 7.5 (86 reviews) | Not enough data | 

### Enterprise Feedback Management

| Product | Score | Reviews |
|---|---|---|
| **HubSpot Service Hub** | 8.5/10 | 344 |
| **Supportbench** | N/A | N/A |

#### Generative AI

| Feature | HubSpot Service Hub | Supportbench | 
|---|---|---|
| **AI Text Generation** | 7.5 (80 reviews) | Not enough data | 
| **AI Text Summarization** | 7.4 (81 reviews) | Not enough data | 

#### Survey Management

| Feature | HubSpot Service Hub | Supportbench | 
|---|---|---|
| **Brand Design Consistency** | 8.6 (213 reviews) ✓ Verified | Not enough data | 
| **Survey Deployment** | 8.6 (260 reviews) ✓ Verified | Not enough data | 
| **Feedback Collection** | 8.7 (278 reviews) ✓ Verified | Not enough data | 
| **Device Responsiveness** | 8.6 (263 reviews) ✓ Verified | Not enough data | 

#### Process Management

| Feature | HubSpot Service Hub | Supportbench | 
|---|---|---|
| **Feedback Aggregation** | 8.5 (246 reviews) ✓ Verified | Not enough data | 
| **Trigger Alerts** | 8.6 (256 reviews) | Not enough data | 
| **Real-Time Analysis** | 8.6 (254 reviews) ✓ Verified | Not enough data | 
| **Real-Time Action** | 8.6 (255 reviews) | Not enough data | 

#### System Management

| Feature | HubSpot Service Hub | Supportbench | 
|---|---|---|
| **Security** | 8.9 (252 reviews) ✓ Verified | Not enough data | 
| **System Monitoring** | 8.8 (243 reviews) | Not enough data | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **HubSpot Service Hub** | N/A | N/A |
| **Supportbench** | N/A | N/A |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | HubSpot Service Hub | Supportbench | 
|---|---|---|
| **Automated Ticket Resolution** | Not enough data | Not enough data | 
| **Contextual Response Generation** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Knowledge Base Utilization** | Not enough data | Not enough data | 
| **Multilingual Support** | Not enough data | Not enough data | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | HubSpot Service Hub | Supportbench | 
|---|---|---|
| **Proactive Customer Outreach** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Escalation Handling** | Not enough data | Not enough data | 
| **Workflow Optimization** | Not enough data | Not enough data | 

#### Automation

| Feature | HubSpot Service Hub | Supportbench | 
|---|---|---|
| **Customer Interaction Automation** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | 

#### Autonomy

| Feature | HubSpot Service Hub | Supportbench | 
|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **HubSpot Service Hub** | N/A | N/A |
| **Supportbench** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | HubSpot Service Hub | Supportbench | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Help Desk Software](https://www.g2.com/categories/help-desk)

**Unique to HubSpot Service Hub (9):** [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations), [Shared Inbox Software](https://www.g2.com/categories/shared-inbox), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Customer Success Software](https://www.g2.com/categories/customer-success), [Live Chat Software](https://www.g2.com/categories/live-chat), [Enterprise Feedback Management Software](https://www.g2.com/categories/enterprise-feedback-management), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents)



---
## Reviewer Demographics

### By Company Size

| Segment | HubSpot Service Hub | Supportbench | 
|---|---|---|
| **Small-Business** | 59.6% | 64.6% | 
| **Mid-Market** | 37.0% | 27.4% | 
| **Enterprise** | 3.4% | 8.0% | 

### By Industry

#### HubSpot Service Hub

- **Computer Software:** 19.5%
- **Information Technology and Services:** 10.7%
- **Marketing and Advertising:** 5.3%
- **Financial Services:** 4.5%
- **Education Management:** 3.3%
- **Real Estate:** 3.0%
- **Health, Wellness and Fitness:** 2.7%
- **Consumer Services:** 2.6%
- **Hospital & Health Care:** 2.1%
- **Accounting:** 1.9%
- **Other:** 44.4%

#### Supportbench

- **Information Technology and Services:** 18.6%
- **Marketing and Advertising:** 15.9%
- **Computer Software:** 8.8%
- **Consumer Services:** 6.2%
- **Hospital & Health Care:** 3.5%
- **Human Resources:** 3.5%
- **Accounting:** 2.7%
- **Apparel & Fashion:** 2.7%
- **Education Management:** 2.7%
- **Electrical/Electronic Manufacturing:** 2.7%
- **Other:** 32.7%

---
## Alternatives

### Alternatives to HubSpot Service Hub

- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6944 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3855 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3748 reviews)
- [Front](https://www.g2.com/products/front/reviews) — 4.7/5 stars (2466 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7333 reviews)
- [Gorgias](https://www.g2.com/products/gorgias/reviews) — 4.6/5 stars (560 reviews)
- [Help Scout](https://www.g2.com/products/help-scout/reviews) — 4.4/5 stars (428 reviews)
- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7616 reviews)
- [ServiceNow Customer Service Management](https://www.g2.com/products/servicenow-customer-service-management/reviews) — 4.4/5 stars (429 reviews)
- [Tidio](https://www.g2.com/products/tidio/reviews) — 4.6/5 stars (1906 reviews)

### Alternatives to Supportbench

- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3748 reviews)
- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7616 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6944 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3855 reviews)
- [Gladly](https://www.g2.com/products/gladly/reviews) — 4.7/5 stars (1111 reviews)
- [Front](https://www.g2.com/products/front/reviews) — 4.7/5 stars (2466 reviews)
- [Hiver](https://www.g2.com/products/hiver/reviews) — 4.6/5 stars (1283 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7333 reviews)
- [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1145 reviews)
- [Gmelius](https://www.g2.com/products/gmelius/reviews) — 4.4/5 stars (776 reviews)

---
## Top Discussions

### HubSpot Service Hub

- Title: [How does HubSpot Service Hub contribute to creating a more cohesive and effective customer service experience?](https://www.g2.com/discussions/how-does-hubspot-service-hub-contribute-to-creating-a-more-cohesive-and-effective-customer-service-experience) — 3 comments, 1 upvote
  > **Top comment:** " Tim's Web Worx: HubSpot Service Hub Review

As a proud HubSpot Solutions Partner, Tim's Web Worx has had the privilege of integrating HubSpot's powerful..."
- Title: [What is HubSpot Service Hub used for?](https://www.g2.com/discussions/what-is-hubspot-service-hub-used-for) — 2 comments, 1 upvote
  > **Top comment:** "HubSpot Service Hub is an AI-powered tool for managing customer interactions and resolving issues, suitable for businesses of all sizes."
- Title: [What does HubSpot software do?](https://www.g2.com/discussions/hubspot-service-hub-what-does-hubspot-software-do) — 2 comments
  > **Top comment:** "Huspot is a multi-tool CRM that includes tools for sales, marketing, support, and a CMS. We use Hubspot for the CRM, marketing tools like forms, landing..."
- Title: [What is service hub?](https://www.g2.com/discussions/what-is-service-hub) — 2 comments
  > **Top comment:** "I have no idea. I don't know what G2 is either. It's very confusing. "
- Title: [How to customise the website](https://www.g2.com/discussions/24540-how-to-customise-the-website) — 2 comments, 1 upvote
  > **Top comment:** "Eduardo,
Its not entirely clear to me what you are hoping to customize? We have been able to do quite a bit with ours for the Knowledge Base. Here's a link..."

### Supportbench

- Title: [What do you enjoy most about using Supportbench?](https://www.g2.com/discussions/what-do-you-enjoy-most-about-using-supportbench) — 7 comments, 2 upvotes
  > **Top comment:** "customer services platform is really good "

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/hubspot-service-hub-vs-supportbench)