Compare HubSpot Service Hub and Spiceworks Cloud Help Desk
Featured Products
At a Glance
Market Segments
Small-Business (59.6% of reviews)
Mid-Market (65.8% of reviews)
Entry-Level Pricing
$0.00 Per Month
Free
HubSpot Service Hub
Star Rating
(2,912)4.4 out of 5
Market Segments
Small-Business (59.6% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00 Per Month
Free Trial is available
Browse all 4 pricing plans
Spiceworks Cloud Help Desk
Star Rating
(311)4.3 out of 5
Market Segments
Mid-Market (65.8% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Browse all 2 pricing plans
Summary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that HubSpot Service Hub excels in overall user satisfaction, reflected in its significantly higher G2 Score compared to Spiceworks Cloud Help Desk. Users appreciate its comprehensive features, including automation tools that save time by efficiently routing tickets and triggering follow-up emails.
- Users say that Spiceworks Cloud Help Desk offers a strong community support system, which is particularly beneficial for troubleshooting and sharing solutions. Many users highlight its free access and the ability to create a knowledge base, making it a valuable resource for IT support.
- Reviewers mention that HubSpot Service Hub's reporting and analytical capabilities are top-notch, with users praising its ability to keep client information organized and accessible. This feature is a game-changer for businesses looking to streamline their customer service processes.
- According to verified reviews, Spiceworks Cloud Help Desk shines in its ease of use and setup, with many users noting that the platform is intuitive and straightforward. This is particularly appealing for smaller teams or those new to help desk software.
- G2 reviewers highlight that while HubSpot Service Hub has a robust feature set, some users feel it could improve in areas like SLA management and mobile user support. This indicates that while it is powerful, there are still aspects that could enhance the user experience.
- Users report that Spiceworks Cloud Help Desk is particularly effective for mid-market companies, with its ticket submission and tracking features receiving positive feedback. However, the lack of recent reviews suggests that it may not be keeping pace with evolving user needs compared to HubSpot Service Hub, which has a more active user base.
Pricing
Entry-Level Pricing
HubSpot Service Hub
Service Hub Free
$0.00
Per Month
For customer service professionals. A simple set of tools to start connecting with and supporting your customers — for free.
- Ticketing
- Custom support form fields
- Live chat
Spiceworks Cloud Help Desk
Spiceworks Hosts It
Free
Hosted hassle-free in the cloud.
No installation and no hardware.
Free Trial
HubSpot Service Hub
Free Trial is available
Spiceworks Cloud Help Desk
No trial information availableRatings
Meets Requirements
8.5
2,140
8.6
286
Ease of Use
8.6
2,333
8.7
287
Ease of Setup
8.3
1,341
8.7
215
Ease of Admin
8.5
921
8.8
217
Quality of Support
8.8
1,963
8.4
235
Has the product been a good partner in doing business?
8.8
909
8.9
176
Product Direction (% positive)
8.7
2,008
8.1
286
Features by Category
Ticket and Case Management
8.5
774
|
Verified
8.2
13
|
Verified
8.4
774
|
Verified
8.3
13
|
Verified
8.4
788
|
Verified
8.8
11
|
Verified
8.2
708
|
Verified
8.3
10
7.8
482
8.8
7
|
Verified
8.2
708
|
Verified
8.8
11
|
Verified
8.4
720
8.1
12
|
Verified
8.7
747
|
Verified
9.0
8
|
Verified
Generative AI
7.3
98
Not enough data
7.3
98
Not enough data
Agentic AI - Help Desk
7.5
89
Not enough data
7.5
91
Not enough data
7.4
91
Not enough data
Communication Channels
8.1
505
8.3
12
|
Verified
8.5
719
|
Verified
9.3
12
|
Verified
8.3
642
|
Verified
7.5
6
|
Verified
7.8
447
6.0
5
7.7
465
Feature Not Available
Platform
7.3
513
5.8
8
|
Verified
8.1
624
|
Verified
7.4
9
|
Verified
8.4
669
|
Verified
9.2
10
|
Verified
8.3
631
|
Verified
7.5
8
|
Verified
8.3
728
|
Verified
8.3
9
|
Verified
8.5
744
|
Verified
8.0
11
|
Verified
Customer Information
8.4
610
|
Verified
Not enough data
8.6
743
|
Verified
Not enough data
8.6
789
|
Verified
Not enough data
8.0
484
|
Verified
Not enough data
8.3
607
|
Verified
Not enough data
8.3
593
|
Verified
Not enough data
8.5
751
|
Verified
Not enough data
Predictions
7.5
457
|
Verified
Not enough data
7.8
480
|
Verified
Not enough data
8.2
559
Not enough data
7.7
408
|
Verified
Not enough data
Platform
8.5
863
|
Verified
Not enough data
8.2
711
|
Verified
Not enough data
8.4
745
|
Verified
Not enough data
8.6
816
|
Verified
Not enough data
8.4
867
|
Verified
Not enough data
8.2
667
Not enough data
8.5
789
|
Verified
Not enough data
8.8
749
|
Verified
Not enough data
8.7
859
|
Verified
Not enough data
8.8
843
|
Verified
Not enough data
Generative AI
7.6
121
Not enough data
7.7
118
Not enough data
Agentic AI - Customer Success
7.4
92
Not enough data
7.6
92
Not enough data
7.7
93
Not enough data
7.7
92
Not enough data
7.7
92
Not enough data
Responses
9.1
16
Not enough data
8.6
16
Not enough data
9.0
16
Not enough data
Automation - AI Agents
8.5
16
Not enough data
8.5
16
Not enough data
8.6
16
Not enough data
8.5
16
Not enough data
8.8
16
Not enough data
Platform
8.1
16
Not enough data
8.8
16
Not enough data
8.8
16
Not enough data
Autonomy - AI Agents
8.9
16
Not enough data
8.5
16
Not enough data
8.3
16
Not enough data
8.5
16
Not enough data
Generative AI
8.8
17
Not enough data
9.0
17
Not enough data
Conversational Platform
8.3
804
Not enough data
8.0
608
Not enough data
8.1
354
Not enough data
8.2
548
Not enough data
Support Automation
8.2
634
Not enough data
8.1
396
Not enough data
8.2
609
Not enough data
8.1
566
Not enough data
Generative AI
7.4
263
Not enough data
7.4
261
Not enough data
Generative AI
7.7
140
Not enough data
7.7
138
Not enough data
Feature Not Available
Not enough data
Communication
8.6
424
|
Verified
Not enough data
8.4
422
|
Verified
Not enough data
8.7
388
|
Verified
Not enough data
8.6
337
Not enough data
8.1
265
Not enough data
Internal Use
8.1
624
|
Verified
7.4
9
|
Verified
8.5
380
|
Verified
Not enough data
8.4
340
|
Verified
Not enough data
8.6
421
Not enough data
8.8
412
|
Verified
Not enough data
8.7
399
|
Verified
Not enough data
Generative AI
7.6
186
Not enough data
Self-Service Experience
8.6
655
Not enough data
8.6
628
Not enough data
7.7
86
Not enough data
7.9
416
Not enough data
8.3
451
Not enough data
Self-Service Platform
8.3
437
Not enough data
8.5
453
Not enough data
7.7
360
Not enough data
8.3
429
Not enough data
Agentic AI - Customer Self-Service
8.3
32
Not enough data
8.4
32
Not enough data
8.2
32
Not enough data
8.3
32
Not enough data
8.6
32
Not enough data
8.8
31
Not enough data
8.5
31
Not enough data
Generative AI
7.6
86
Not enough data
7.5
86
Not enough data
Generative AI
7.5
80
Not enough data
7.4
81
Not enough data
Survey Management
8.6
213
|
Verified
Not enough data
8.6
260
|
Verified
Not enough data
8.7
278
|
Verified
Not enough data
8.6
263
|
Verified
Not enough data
Process Management
8.5
246
|
Verified
Not enough data
8.6
256
Not enough data
8.6
254
|
Verified
Not enough data
8.6
255
Not enough data
System Management
8.9
252
|
Verified
Not enough data
8.8
243
Not enough data
Incident Management
Not enough data
Feature Not Available
Not enough data
8.8
125
Not enough data
9.3
131
Not enough data
8.2
113
Not enough data
8.2
102
Reporting
Not enough data
8.6
127
Not enough data
8.4
107
Not enough data
Feature Not Available
Access & Usability
Not enough data
8.1
98
Not enough data
8.9
106
Not enough data
8.9
89
Not enough data
Feature Not Available
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
HubSpot Service Hub and Spiceworks Cloud Help Desk are categorized as Help Desk
Unique Categories
HubSpot Service Hub is categorized as Digital Customer Service Platforms, AI Agents For Business Operations, Shared Inbox, Conversational Support, Customer Success, Live Chat, Enterprise Feedback Management, Customer Self-Service, and AI Customer Support Agents
Spiceworks Cloud Help Desk is categorized as Service Desk
Reviews
Reviewers' Company Size
HubSpot Service Hub
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Spiceworks Cloud Help Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
19.4%
Information Technology and Services
10.7%
Marketing and Advertising
5.3%
Financial Services
4.5%
Education Management
3.3%
Other
56.7%
Information Technology and Services
17.9%
Education Management
8.5%
Higher Education
4.9%
Hospital & Health Care
4.6%
Computer Software
2.6%
Other
61.6%
Alternatives
Discussions
How does HubSpot Service Hub contribute to creating a more cohesive and effective customer service experience?
3 Comments
TB
Tim's Web Worx: HubSpot Service Hub Review
As a proud HubSpot Solutions Partner, Tim's Web Worx has had the privilege of integrating HubSpot's powerful...Read more
What is HubSpot Service Hub used for?
2 Comments
JO
HubSpot Service Hub is an AI-powered tool for managing customer interactions and resolving issues, suitable for businesses of all sizes.Read more
What does HubSpot software do?
2 Comments
FD
Huspot is a multi-tool CRM that includes tools for sales, marketing, support, and a CMS. We use Hubspot for the CRM, marketing tools like forms, landing...Read more
I have a computer repair service and I have customers whom live out of town...how could I use spiceworks to administer routine task through a secure connection?
4 Comments
DK
Looks like a really old question so Spiceworks might not have had this out back then, but the feature is called Remote...Read more
What is Spiceworks Cloud Help Desk used for?
1 Comment
AS
It can be used as your IT helpdesk or HR helpdesk even for your employees or maybe a space where you can gather the feedback from employees Read more
Spiceworks Cloud Help Desk has no more discussions with answers