Join the 1500 companies using G2 Track to manage SaaS spend, usage, contracts & compliance.
Compare HubSpot Service Hub, SnapEngage, and Pure Chat

Pricing

 
Service Hub Enterprise
$1,200
/month
Essentials
From $16
per user / per month
Free
100% Free
 
Service Hub Professional
$400
/month
Professional
From $26
per user / per month
Pro
$99/mo
(paid monthly)
 
Service Hub Starter
$50
/month
Enterprise
From $40
per user / per month
 
Service Hub Free
$0
 
Free Trial Unavailable
Free Trial
Free Trial
HubSpot Service Hub
Service Hub Enterprise
$1,200/month
Service Hub Professional
$400/month
Service Hub Starter
$50/month
Service Hub Free
$0
Free Trial Unavailable
SnapEngage
Essentials
From $16per user / per month
Professional
From $26per user / per month
Enterprise
From $40per user / per month
Free Trial
Pure Chat
Free
100% Free
Pro
$99/mo(paid monthly)
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.8
8.6
8.8
Ease of Use
Ease of Use
8.9
9.2
9.3
Ease of Setup
Ease of Setup
7.9
8.8
9.3
Ease of Admin
Ease of Admin
8.1
8.8
9.0
Quality of Support
Quality of Support
8.6
9.1
9.0
Ease of Doing Business With
Ease of Doing Business With
9.0
9.4
9.3
Product Direction (% positive)
Product Direction (% positive)
10.0
8.4
9.0
Meets Requirements
HubSpot Service Hub
8.8
SnapEngage
8.6
Pure Chat
8.8
Ease of Use
HubSpot Service Hub
8.9
SnapEngage
9.2
Pure Chat
9.3
Ease of Setup
HubSpot Service Hub
7.9
SnapEngage
8.8
Pure Chat
9.3
Ease of Admin
HubSpot Service Hub
8.1
SnapEngage
8.8
Pure Chat
9.0
Quality of Support
HubSpot Service Hub
8.6
SnapEngage
9.1
Pure Chat
9.0
Ease of Doing Business With
HubSpot Service Hub
9.0
SnapEngage
9.4
Pure Chat
9.3
Product Direction (% positive)
HubSpot Service Hub
10.0
SnapEngage
8.4
Pure Chat
9.0

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
61.1%
42.2%
59.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.3%
48.4%
28.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
5.6%
9.4%
12.1%
HubSpot Service Hub
Small-Business
61.1%
Mid-Market
33.3%
Enterprise
5.6%
SnapEngage
Small-Business
42.2%
Mid-Market
48.4%
Enterprise
9.4%
Pure Chat
Small-Business
59.0%
Mid-Market
28.9%
Enterprise
12.1%

Reviewers' Industry

 
Marketing and Advertising
28.0%
Information Technology and Services
14.3%
Higher Education
5.9%
 
Telecommunications
8.0%
Computer Software
14.3%
Financial Services
5.9%
 
Mechanical or Industrial Engineering
8.0%
Financial Services
5.2%
Computer Software
5.9%
 
Legal Services
8.0%
Telecommunications
4.5%
Retail
4.9%
 
Primary/Secondary Education
4.0%
Insurance
4.5%
Information Technology and Services
4.9%
 
Other
44.0%
Other
57.1%
Other
72.4%
HubSpot Service Hub
Marketing and Advertising
28.0%
Telecommunications
8.0%
Mechanical or Industrial Engineering
8.0%
Legal Services
8.0%
Primary/Secondary Education
4.0%
Other
44.0%
SnapEngage
Information Technology and Services
14.3%
Computer Software
14.3%
Financial Services
5.2%
Telecommunications
4.5%
Insurance
4.5%
Other
57.1%
Pure Chat
Higher Education
5.9%
Financial Services
5.9%
Computer Software
5.9%
Retail
4.9%
Information Technology and Services
4.9%
Other
72.4%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User

Facilidad de acceso a la información y filtros

Stephen L.
Executive Sponsor in Medical Devices

My favorite part of of Snapengage is how fluid they make the proactive chat process. Since no click is needed to initiate a chat session we engage our customers more frequently. To provide a concrete example: I had tried two other live chat providers...

Glenn C.
Administrator in Sports

The ease of use, and ease of install were rather shockingly so. Up and running for my sales staff in 30 minutes, or less. I like that it gives our customers and potential customers a way to communicate with us on their own terms. Its very easy to start a...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

Luca S.
Administrator in Computer Software

Difficult to customise (colours etc.) Support are helpful but it's a little hard to set up.

Chamakhe M.
Executive Sponsor

We had issues opening new chats.On countless occasions , we opened a new chat only for the agent to be told the customer had gone offline.Turned out the notification system was sometimes late,thus informing us of new chats after the customer had gone...

 
HubSpot Service Hub
Most Helpful Favorable Review
G2 User

Facilidad de acceso a la información y filtros

Most Helpful Critical Review
G2 User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

SnapEngage
Most Helpful Favorable Review
Stephen L.
Executive Sponsor in Medical Devices

My favorite part of of Snapengage is how fluid they make the proactive chat process. Since no click is needed to initiate a chat session we engage our customers more frequently. To provide a concrete example: I had tried two other live chat providers...

Most Helpful Critical Review
Luca S.
Administrator in Computer Software

Difficult to customise (colours etc.) Support are helpful but it's a little hard to set up.

Pure Chat
Most Helpful Favorable Review
Glenn C.
Administrator in Sports

The ease of use, and ease of install were rather shockingly so. Up and running for my sales staff in 30 minutes, or less. I like that it gives our customers and potential customers a way to communicate with us on their own terms. Its very easy to start a...

Most Helpful Critical Review
Chamakhe M.
Executive Sponsor

We had issues opening new chats.On countless occasions , we opened a new chat only for the agent to be told the customer had gone offline.Turned out the notification system was sometimes late,thus informing us of new chats after the customer had gone...

Screenshots

 
1 of 4
2 of 4
3 of 4
4 of 4
1 of 6
2 of 6
3 of 6
4 of 6
5 of 6
6 of 6
1 of 4
2 of 4
3 of 4
4 of 4

Downloads

 No downloads providedNo downloads providedNo downloads provided
HubSpot Service Hub
No downloads provided
SnapEngage
No downloads provided
Pure Chat
No downloads provided
Ask Service Hub a QuestionContact Service HubAsk SnapEngage a QuestionContact SnapEngageAsk Pure Chat a QuestionContact Pure Chat