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Compare HubSpot Service Hub, SnapEngage, and Olark

Pricing

 
Service Hub Starter
$50
/month
Essentials
From $16
per user / per month
Olark Live Chat
$17
per month
 
Service Hub Free
$0
Professional
From $26
per user / per month
 
Service Hub Enterprise
$1,200
/month
Enterprise
From $40
per user / per month
 
Service Hub Professional
$400
/month
 
Free Trial Unavailable
Free Trial
Free Trial
HubSpot Service Hub
Service Hub Starter
$50/month
Service Hub Free
$0
Service Hub Enterprise
$1,200/month
Service Hub Professional
$400/month
Free Trial Unavailable
SnapEngage
Essentials
From $16per user / per month
Professional
From $26per user / per month
Enterprise
From $40per user / per month
Free Trial
Olark
Olark Live Chat
$17 per month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.8
8.6
8.9
Ease of Use
Ease of Use
8.9
9.2
9.2
Ease of Setup
Ease of Setup
7.9
8.8
9.0
Ease of Admin
Ease of Admin
8.1
8.8
9.0
Quality of Support
Quality of Support
8.6
9.1
8.8
Ease of Doing Business With
Ease of Doing Business With
9.0
9.4
9.1
Product Direction (% positive)
Product Direction (% positive)
10.0
8.4
8.1
Meets Requirements
HubSpot Service Hub
8.8
SnapEngage
8.6
Olark
8.9
Ease of Use
HubSpot Service Hub
8.9
SnapEngage
9.2
Olark
9.2
Ease of Setup
HubSpot Service Hub
7.9
SnapEngage
8.8
Olark
9.0
Ease of Admin
HubSpot Service Hub
8.1
SnapEngage
8.8
Olark
9.0
Quality of Support
HubSpot Service Hub
8.6
SnapEngage
9.1
Olark
8.8
Ease of Doing Business With
HubSpot Service Hub
9.0
SnapEngage
9.4
Olark
9.1
Product Direction (% positive)
HubSpot Service Hub
10.0
SnapEngage
8.4
Olark
8.1

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
61.1%
42.2%
48.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.3%
48.4%
46.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
5.6%
9.4%
5.2%
HubSpot Service Hub
Small-Business
61.1%
Mid-Market
33.3%
Enterprise
5.6%
SnapEngage
Small-Business
42.2%
Mid-Market
48.4%
Enterprise
9.4%
Olark
Small-Business
48.7%
Mid-Market
46.1%
Enterprise
5.2%

Reviewers' Industry

 
Marketing and Advertising
28.0%
Information Technology and Services
14.3%
Computer Software
22.7%
 
Telecommunications
8.0%
Computer Software
14.3%
Internet
13.0%
 
Mechanical or Industrial Engineering
8.0%
Financial Services
5.2%
Retail
5.9%
 
Legal Services
8.0%
Telecommunications
4.5%
Education Management
5.0%
 
Primary/Secondary Education
4.0%
Insurance
4.5%
Marketing and Advertising
3.4%
 
Other
44.0%
Other
57.1%
Other
50.0%
HubSpot Service Hub
Marketing and Advertising
28.0%
Telecommunications
8.0%
Mechanical or Industrial Engineering
8.0%
Legal Services
8.0%
Primary/Secondary Education
4.0%
Other
44.0%
SnapEngage
Information Technology and Services
14.3%
Computer Software
14.3%
Financial Services
5.2%
Telecommunications
4.5%
Insurance
4.5%
Other
57.1%
Olark
Computer Software
22.7%
Internet
13.0%
Retail
5.9%
Education Management
5.0%
Marketing and Advertising
3.4%
Other
50.0%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User in Marketing and Advertising

I use this tool on most of my clients websites and my blogs as well. Very easy to use and to setup on wordpress.

Kristen F.
Administrator in Information Technology and Services

We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...

Kristin H.
Administrator in Higher Education

Once you get the code dropped onto your site by your website administrator, a layperson can use the Olark back end to change a lot of different variables without having to pay for development hours. For example, you can try different calls to action,...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

G2 User

some areas are too technical for marketing departments to understand. More support should be provided to set up dashboards. An account manager should contact each client once every 6 month to understand the level of satisfaction. integration with CRM....

Joe P.
User in Computer Software

I wish it was more intuitive for the non-power user. Even though I'm in the system frequently it isn't obvious how to use some of the expanded functionality.

 
HubSpot Service Hub
Most Helpful Favorable Review
G2 User in Marketing and Advertising

I use this tool on most of my clients websites and my blogs as well. Very easy to use and to setup on wordpress.

Most Helpful Critical Review
G2 User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

SnapEngage
Most Helpful Favorable Review
Kristen F.
Administrator in Information Technology and Services

We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...

Most Helpful Critical Review
G2 User

some areas are too technical for marketing departments to understand. More support should be provided to set up dashboards. An account manager should contact each client once every 6 month to understand the level of satisfaction. integration with CRM....

Olark
Most Helpful Favorable Review
Kristin H.
Administrator in Higher Education

Once you get the code dropped onto your site by your website administrator, a layperson can use the Olark back end to change a lot of different variables without having to pay for development hours. For example, you can try different calls to action,...

Most Helpful Critical Review
Joe P.
User in Computer Software

I wish it was more intuitive for the non-power user. Even though I'm in the system frequently it isn't obvious how to use some of the expanded functionality.

Screenshots

 
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Downloads

 No downloads providedNo downloads providedNo downloads provided
HubSpot Service Hub
No downloads provided
SnapEngage
No downloads provided
Olark
No downloads provided
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