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Compare HubSpot Service Hub, SnapEngage, and LiveEngage

Pricing

 
Service Hub Enterprise
$1,200
/month
Essentials
From $16
per user / per month
We build packaging and pricing around your needs, not ours.
Request Pricing
 
Service Hub Professional
$400
/month
Professional
From $26
per user / per month
 
Service Hub Starter
$50
/month
Enterprise
From $40
per user / per month
 
Service Hub Free
$0
 
Free Trial Unavailable
Free Trial
Free Trial Unavailable
HubSpot Service Hub
Service Hub Enterprise
$1,200/month
Service Hub Professional
$400/month
Service Hub Starter
$50/month
Service Hub Free
$0
Free Trial Unavailable
SnapEngage
Essentials
From $16per user / per month
Professional
From $26per user / per month
Enterprise
From $40per user / per month
Free Trial
LiveEngage
We build packaging and pricing around your needs, not ours.
Request Pricing
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.8
8.6
7.9
Ease of Use
Ease of Use
8.9
9.2
7.8
Ease of Setup
Ease of Setup
7.9
8.8
6.8
Ease of Admin
Ease of Admin
8.1
8.8
7.1
Quality of Support
Quality of Support
8.6
9.1
7.2
Ease of Doing Business With
Ease of Doing Business With
9.0
9.4
7.0
Product Direction (% positive)
Product Direction (% positive)
10.0
8.4
6.8
Meets Requirements
HubSpot Service Hub
8.8
SnapEngage
8.6
LiveEngage
7.9
Ease of Use
HubSpot Service Hub
8.9
SnapEngage
9.2
LiveEngage
7.8
Ease of Setup
HubSpot Service Hub
7.9
SnapEngage
8.8
LiveEngage
6.8
Ease of Admin
HubSpot Service Hub
8.1
SnapEngage
8.8
LiveEngage
7.1
Quality of Support
HubSpot Service Hub
8.6
SnapEngage
9.1
LiveEngage
7.2
Ease of Doing Business With
HubSpot Service Hub
9.0
SnapEngage
9.4
LiveEngage
7.0
Product Direction (% positive)
HubSpot Service Hub
10.0
SnapEngage
8.4
LiveEngage
6.8

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
61.1%
42.2%
26.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.3%
48.4%
44.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
5.6%
9.4%
30.0%
HubSpot Service Hub
Small-Business
61.1%
Mid-Market
33.3%
Enterprise
5.6%
SnapEngage
Small-Business
42.2%
Mid-Market
48.4%
Enterprise
9.4%
LiveEngage
Small-Business
26.0%
Mid-Market
44.0%
Enterprise
30.0%

Reviewers' Industry

 
Marketing and Advertising
28.0%
Information Technology and Services
14.3%
Telecommunications
13.3%
 
Telecommunications
8.0%
Computer Software
14.3%
Computer Software
8.3%
 
Mechanical or Industrial Engineering
8.0%
Financial Services
5.2%
Philanthropy
6.7%
 
Legal Services
8.0%
Telecommunications
4.5%
Outsourcing/Offshoring
6.7%
 
Primary/Secondary Education
4.0%
Insurance
4.5%
Consumer Goods
6.7%
 
Other
44.0%
Other
57.1%
Other
58.3%
HubSpot Service Hub
Marketing and Advertising
28.0%
Telecommunications
8.0%
Mechanical or Industrial Engineering
8.0%
Legal Services
8.0%
Primary/Secondary Education
4.0%
Other
44.0%
SnapEngage
Information Technology and Services
14.3%
Computer Software
14.3%
Financial Services
5.2%
Telecommunications
4.5%
Insurance
4.5%
Other
57.1%
LiveEngage
Telecommunications
13.3%
Computer Software
8.3%
Philanthropy
6.7%
Outsourcing/Offshoring
6.7%
Consumer Goods
6.7%
Other
58.3%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User

Facilidad de acceso a la información y filtros

Stephen L.
Executive Sponsor in Medical Devices

My favorite part of of Snapengage is how fluid they make the proactive chat process. Since no click is needed to initiate a chat session we engage our customers more frequently. To provide a concrete example: I had tried two other live chat providers...

Jenny P.
Administrator in Philanthropy

Canned responses are useful as well as the ability to "see" who is on what page of our website at any given point of time. The "Leave a Message" function is helpful for when a representative is unavailable on LivePerson.

Most Helpful Critical Review
Most Helpful Critical Review
G2 User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

Luca S.
Administrator in Computer Software

Difficult to customise (colours etc.) Support are helpful but it's a little hard to set up.

G2 User in Printing

Their software rarely works to do anything more complex than have a basic chat box. Their administrative software also has lots of bugs. Every time I chat with technical support to try and resolve these issues, they cut me off mid sentence to transfer me...

 
HubSpot Service Hub
Most Helpful Favorable Review
G2 User

Facilidad de acceso a la información y filtros

Most Helpful Critical Review
G2 User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

SnapEngage
Most Helpful Favorable Review
Stephen L.
Executive Sponsor in Medical Devices

My favorite part of of Snapengage is how fluid they make the proactive chat process. Since no click is needed to initiate a chat session we engage our customers more frequently. To provide a concrete example: I had tried two other live chat providers...

Most Helpful Critical Review
Luca S.
Administrator in Computer Software

Difficult to customise (colours etc.) Support are helpful but it's a little hard to set up.

LiveEngage
Most Helpful Favorable Review
Jenny P.
Administrator in Philanthropy

Canned responses are useful as well as the ability to "see" who is on what page of our website at any given point of time. The "Leave a Message" function is helpful for when a representative is unavailable on LivePerson.

Most Helpful Critical Review
G2 User in Printing

Their software rarely works to do anything more complex than have a basic chat box. Their administrative software also has lots of bugs. Every time I chat with technical support to try and resolve these issues, they cut me off mid sentence to transfer me...

Screenshots

 
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Downloads

 No downloads providedNo downloads providedNo downloads provided
HubSpot Service Hub
No downloads provided
SnapEngage
No downloads provided
LiveEngage
No downloads provided
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