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Compare HubSpot Service Hub, SnapEngage, and LiveChat

Pricing

 
Service Hub Enterprise
$1,200
/month
Essentials
From $16
per user / per month
Starter
$16
per seat / month
 
Service Hub Professional
$400
/month
Professional
From $26
per user / per month
Team
$33
per seat / month
 
Service Hub Starter
$50
/month
Enterprise
From $40
per user / per month
Business
$50
per seat / month
 
Service Hub Free
$0
Enterprise
$149
per seat / month
 
Free Trial Unavailable
Free Trial
Free Trial
HubSpot Service Hub
Service Hub Enterprise
$1,200/month
Service Hub Professional
$400/month
Service Hub Starter
$50/month
Service Hub Free
$0
Free Trial Unavailable
SnapEngage
Essentials
From $16per user / per month
Professional
From $26per user / per month
Enterprise
From $40per user / per month
Free Trial
LiveChat
Starter
$16per seat / month
Team
$33per seat / month
Business
$50per seat / month
Enterprise
$149per seat / month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.8
8.6
9.1
Ease of Use
Ease of Use
8.9
9.2
9.4
Ease of Setup
Ease of Setup
7.9
8.8
9.1
Ease of Admin
Ease of Admin
8.1
8.8
9.2
Quality of Support
Quality of Support
8.6
9.1
9.1
Ease of Doing Business With
Ease of Doing Business With
9.0
9.4
9.1
Product Direction (% positive)
Product Direction (% positive)
10.0
8.4
8.4
Meets Requirements
HubSpot Service Hub
8.8
SnapEngage
8.6
LiveChat
9.1
Ease of Use
HubSpot Service Hub
8.9
SnapEngage
9.2
LiveChat
9.4
Ease of Setup
HubSpot Service Hub
7.9
SnapEngage
8.8
LiveChat
9.1
Ease of Admin
HubSpot Service Hub
8.1
SnapEngage
8.8
LiveChat
9.2
Quality of Support
HubSpot Service Hub
8.6
SnapEngage
9.1
LiveChat
9.1
Ease of Doing Business With
HubSpot Service Hub
9.0
SnapEngage
9.4
LiveChat
9.1
Product Direction (% positive)
HubSpot Service Hub
10.0
SnapEngage
8.4
LiveChat
8.4

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
61.1%
42.2%
47.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.3%
48.4%
35.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
5.6%
9.4%
16.6%
HubSpot Service Hub
Small-Business
61.1%
Mid-Market
33.3%
Enterprise
5.6%
SnapEngage
Small-Business
42.2%
Mid-Market
48.4%
Enterprise
9.4%
LiveChat
Small-Business
47.7%
Mid-Market
35.6%
Enterprise
16.6%

Reviewers' Industry

 
Marketing and Advertising
28.0%
Information Technology and Services
14.3%
Computer Software
9.5%
 
Telecommunications
8.0%
Computer Software
14.3%
Information Technology and Services
8.2%
 
Mechanical or Industrial Engineering
8.0%
Financial Services
5.2%
Retail
4.9%
 
Legal Services
8.0%
Telecommunications
4.5%
Internet
4.9%
 
Primary/Secondary Education
4.0%
Insurance
4.5%
Telecommunications
3.2%
 
Other
44.0%
Other
57.1%
Other
69.3%
HubSpot Service Hub
Marketing and Advertising
28.0%
Telecommunications
8.0%
Mechanical or Industrial Engineering
8.0%
Legal Services
8.0%
Primary/Secondary Education
4.0%
Other
44.0%
SnapEngage
Information Technology and Services
14.3%
Computer Software
14.3%
Financial Services
5.2%
Telecommunications
4.5%
Insurance
4.5%
Other
57.1%
LiveChat
Computer Software
9.5%
Information Technology and Services
8.2%
Retail
4.9%
Internet
4.9%
Telecommunications
3.2%
Other
69.3%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User

it's easy to use- much easier than our previous agency management system

Stephen L.
Executive Sponsor in Medical Devices

My favorite part of of Snapengage is how fluid they make the proactive chat process. Since no click is needed to initiate a chat session we engage our customers more frequently. To provide a concrete example: I had tried two other live chat providers...

Eugenio S.
User in Information Technology and Services

I like that I can allow to my customer's much faster communication with them in my website. Definitely, I will not make my clients wait for long. That solution will make my work effective with one click. That's I like most.

Most Helpful Critical Review
Most Helpful Critical Review
G2 User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

Himanshu S.
User in Information Services

Intro texts can't be customized. Should have more options. Also Cannot be started manually, which is a drawback

G2 User in Non-Profit Organization Management

I think it tends to be a bit inefficient just because it’s hard to get the whole story from it.

 
HubSpot Service Hub
Most Helpful Favorable Review
G2 User

it's easy to use- much easier than our previous agency management system

Most Helpful Critical Review
G2 User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

SnapEngage
Most Helpful Favorable Review
Stephen L.
Executive Sponsor in Medical Devices

My favorite part of of Snapengage is how fluid they make the proactive chat process. Since no click is needed to initiate a chat session we engage our customers more frequently. To provide a concrete example: I had tried two other live chat providers...

Most Helpful Critical Review
Himanshu S.
User in Information Services

Intro texts can't be customized. Should have more options. Also Cannot be started manually, which is a drawback

LiveChat
Most Helpful Favorable Review
Eugenio S.
User in Information Technology and Services

I like that I can allow to my customer's much faster communication with them in my website. Definitely, I will not make my clients wait for long. That solution will make my work effective with one click. That's I like most.

Most Helpful Critical Review
G2 User in Non-Profit Organization Management

I think it tends to be a bit inefficient just because it’s hard to get the whole story from it.

Screenshots

 
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Videos

 No videos providedNo videos provided

LiveChat is a perfect piece of software for support teams and larger organizations.
Scalable, secure and easy to pick up by the new agents, it really gets the job done.

Take it for a test drive - try LiveChat for free for 30 days! No credit card required.

HubSpot Service Hub
No videos provided
SnapEngage
No videos provided
LiveChat

LiveChat is a perfect piece of software for support teams and larger organizations.
Scalable, secure and easy to pick up by the new agents, it really gets the job done.

Take it for a test drive - try LiveChat for free for 30 days! No credit card required.

Downloads

 No downloads providedNo downloads provided
HubSpot Service Hub
No downloads provided
SnapEngage
No downloads provided
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