Join the 1500 companies using G2 Track to manage SaaS spend, usage, contracts & compliance.
Compare HubSpot Service Hub, SnapEngage, and Intercom

Pricing

 
Service Hub Free
$0
Essentials
From $16
per user / per month
Engage
$53
starting from
 
Service Hub Enterprise
$1,200
/month
Professional
From $26
per user / per month
Respond
$53
starting from
 
Service Hub Professional
$400
/month
Enterprise
From $40
per user / per month
Educate
$49
monthly flat rate
 
Service Hub Starter
$50
/month
 
Free Trial Unavailable
Free Trial
Free Trial
HubSpot Service Hub
Service Hub Free
$0
Service Hub Enterprise
$1,200/month
Service Hub Professional
$400/month
Service Hub Starter
$50/month
Free Trial Unavailable
SnapEngage
Essentials
From $16per user / per month
Professional
From $26per user / per month
Enterprise
From $40per user / per month
Free Trial
Intercom
Engage
$53starting from
Respond
$53starting from
Educate
$49monthly flat rate
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.8
8.6
8.6
Ease of Use
Ease of Use
8.9
9.2
8.7
Ease of Setup
Ease of Setup
7.9
8.8
8.3
Ease of Admin
Ease of Admin
8.1
8.8
8.7
Quality of Support
Quality of Support
8.6
9.1
8.5
Ease of Doing Business With
Ease of Doing Business With
9.0
9.4
8.8
Product Direction (% positive)
Product Direction (% positive)
10.0
8.4
8.5
Meets Requirements
HubSpot Service Hub
8.8
SnapEngage
8.6
Intercom
8.6
Ease of Use
HubSpot Service Hub
8.9
SnapEngage
9.2
Intercom
8.7
Ease of Setup
HubSpot Service Hub
7.9
SnapEngage
8.8
Intercom
8.3
Ease of Admin
HubSpot Service Hub
8.1
SnapEngage
8.8
Intercom
8.7
Quality of Support
HubSpot Service Hub
8.6
SnapEngage
9.1
Intercom
8.5
Ease of Doing Business With
HubSpot Service Hub
9.0
SnapEngage
9.4
Intercom
8.8
Product Direction (% positive)
HubSpot Service Hub
10.0
SnapEngage
8.4
Intercom
8.5

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
61.1%
42.2%
68.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.3%
48.4%
27.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
5.6%
9.4%
3.9%
HubSpot Service Hub
Small-Business
61.1%
Mid-Market
33.3%
Enterprise
5.6%
SnapEngage
Small-Business
42.2%
Mid-Market
48.4%
Enterprise
9.4%
Intercom
Small-Business
68.8%
Mid-Market
27.3%
Enterprise
3.9%

Reviewers' Industry

 
Marketing and Advertising
28.0%
Information Technology and Services
14.3%
Computer Software
24.5%
 
Telecommunications
8.0%
Computer Software
14.3%
Internet
16.7%
 
Mechanical or Industrial Engineering
8.0%
Financial Services
5.2%
Information Technology and Services
15.0%
 
Legal Services
8.0%
Telecommunications
4.5%
Marketing and Advertising
6.9%
 
Primary/Secondary Education
4.0%
Insurance
4.5%
Education Management
2.0%
 
Other
44.0%
Other
57.1%
Other
35.0%
HubSpot Service Hub
Marketing and Advertising
28.0%
Telecommunications
8.0%
Mechanical or Industrial Engineering
8.0%
Legal Services
8.0%
Primary/Secondary Education
4.0%
Other
44.0%
SnapEngage
Information Technology and Services
14.3%
Computer Software
14.3%
Financial Services
5.2%
Telecommunications
4.5%
Insurance
4.5%
Other
57.1%
Intercom
Computer Software
24.5%
Internet
16.7%
Information Technology and Services
15.0%
Marketing and Advertising
6.9%
Education Management
2.0%
Other
35.0%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User

it's easy to use- much easier than our previous agency management system

Stephen L.
Executive Sponsor in Medical Devices

My favorite part of of Snapengage is how fluid they make the proactive chat process. Since no click is needed to initiate a chat session we engage our customers more frequently. To provide a concrete example: I had tried two other live chat providers...

Leanna W.
User in Staffing and Recruiting

This service has many advantages, namely: - our customers became more loyal to us, as we began to respond quickly to their questions; - a single listing of conversations with our customers (earlier part was in an e-mail, part of messengers, and part of...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

Himanshu S.
User in Information Services

Intro texts can't be customized. Should have more options. Also Cannot be started manually, which is a drawback

G2 User

We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...

 
HubSpot Service Hub
Most Helpful Favorable Review
G2 User

it's easy to use- much easier than our previous agency management system

Most Helpful Critical Review
G2 User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

SnapEngage
Most Helpful Favorable Review
Stephen L.
Executive Sponsor in Medical Devices

My favorite part of of Snapengage is how fluid they make the proactive chat process. Since no click is needed to initiate a chat session we engage our customers more frequently. To provide a concrete example: I had tried two other live chat providers...

Most Helpful Critical Review
Himanshu S.
User in Information Services

Intro texts can't be customized. Should have more options. Also Cannot be started manually, which is a drawback

Intercom
Most Helpful Favorable Review
Leanna W.
User in Staffing and Recruiting

This service has many advantages, namely: - our customers became more loyal to us, as we began to respond quickly to their questions; - a single listing of conversations with our customers (earlier part was in an e-mail, part of messengers, and part of...

Most Helpful Critical Review
G2 User

We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...

Screenshots

 
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Videos

 No videos providedNo videos provided

Convert your hottest leads right from Slack, with Intercom's two-way integration. Learn more at intercom.com/integrations/slack

HubSpot Service Hub
No videos provided
SnapEngage
No videos provided
Intercom

Convert your hottest leads right from Slack, with Intercom's two-way integration. Learn more at intercom.com/integrations/slack

Downloads

 No downloads providedNo downloads provided
HubSpot Service Hub
No downloads provided
SnapEngage
No downloads provided
Ask Service Hub a QuestionContact Service HubAsk SnapEngage a QuestionContact SnapEngageAsk Intercom a QuestionContact Intercom