Compare HubSpot Service Hub vs SnapEngage

See this
comparison of HubSpot Service Hub vs. SnapEngage
based on data from user reviews. HubSpot Service Hub rates 4.4/5 stars with 30 reviews. SnapEngage rates 4.4/5 stars with 129 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Service Hub Enterprise
$1,200
/month
Essentials
From $16
per user / per month
 
Service Hub Professional
$400
/month
Professional
From $26
per user / per month
 
Service Hub Starter
$50
/month
Enterprise
From $40
per user / per month
 
Service Hub Free
$0
 
Free Trial Unavailable
Free Trial
HubSpot Service Hub
Service Hub Enterprise
$1,200/month
Service Hub Professional
$400/month
Service Hub Starter
$50/month
Service Hub Free
$0
Free Trial Unavailable
SnapEngage
Essentials
From $16per user / per month
Professional
From $26per user / per month
Enterprise
From $40per user / per month
Free Trial

Ratings

Meets Requirements
Meets Requirements
9.0
8.6
Ease of Use
Ease of Use
9.0
9.2
Ease of Setup
Ease of Setup
8.3
8.8
Ease of Admin
Ease of Admin
8.3
8.8
Quality of Support
Quality of Support
8.7
9.1
Ease of Doing Business With
Ease of Doing Business With
9.0
9.4
Product Direction (% positive)
Product Direction (% positive)
10.0
8.4
Meets Requirements
HubSpot Service Hub
9.0
SnapEngage
8.6
Ease of Use
HubSpot Service Hub
9.0
SnapEngage
9.2
Ease of Setup
HubSpot Service Hub
8.3
SnapEngage
8.8
Ease of Admin
HubSpot Service Hub
8.3
SnapEngage
8.8
Quality of Support
HubSpot Service Hub
8.7
SnapEngage
9.1
Ease of Doing Business With
HubSpot Service Hub
9.0
SnapEngage
9.4
Product Direction (% positive)
HubSpot Service Hub
10.0
SnapEngage
8.4

Features

Knowledge Share
Knowledge Base
HubSpot Service Hub
8.5
SnapEngage
8.7
Searchable Articles
HubSpot Service Hub
8.5
SnapEngage
8.3
Community Forums
HubSpot Service Hub
Not enough data available
SnapEngage
Not enough data available
Interactive FAQs & Forums
HubSpot Service Hub
Not enough data available
SnapEngage
Not enough data available
Interaction
Web Portals
HubSpot Service Hub
Not enough data available
SnapEngage
8.8
Forum to Reponse
HubSpot Service Hub
Not enough data available
SnapEngage
8.6
Tickets and Tagging
HubSpot Service Hub
8.7
SnapEngage
8.7
Live Chat
HubSpot Service Hub
Not enough data available
SnapEngage
9.8

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
63.3%
43.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.3%
47.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
3.3%
9.3%
HubSpot Service Hub
Small-Business
63.3%
Mid-Market
33.3%
Enterprise
3.3%
SnapEngage
Small-Business
43.4%
Mid-Market
47.3%
Enterprise
9.3%

Reviewers' Industry

 
Marketing and Advertising
16.7%
Information Technology and Services
14.0%
 
Telecommunications
6.7%
Computer Software
13.2%
 
Education Management
6.7%
Financial Services
5.4%
 
Consumer Services
6.7%
Insurance
4.7%
 
Computer Software
6.7%
Telecommunications
3.9%
 
Other
56.7%
Other
58.9%
HubSpot Service Hub
Marketing and Advertising
16.7%
Telecommunications
6.7%
Education Management
6.7%
Consumer Services
6.7%
Computer Software
6.7%
Other
56.7%
SnapEngage
Information Technology and Services
14.0%
Computer Software
13.2%
Financial Services
5.4%
Insurance
4.7%
Telecommunications
3.9%
Other
58.9%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User

You can reach more customers and the amazing support from HubSpot

Stephen L.
Executive Sponsor in Medical Devices

My favorite part of of Snapengage is how fluid they make the proactive chat process. Since no click is needed to initiate a chat session we engage our customers more frequently. To provide a concrete example: I had tried two other live chat providers...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

G2 User

That there isn't yet a way to have the customers to receive the chat transcript themselves. This was promised when we first joined and still hasn't been done. This is a fundamental necessity for a chat system. I don't like that there isn't a way for a...

 
HubSpot Service Hub
Most Helpful Favorable Review
G2 User

You can reach more customers and the amazing support from HubSpot

Most Helpful Critical Review
G2 User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

SnapEngage
Most Helpful Favorable Review
Stephen L.
Executive Sponsor in Medical Devices

My favorite part of of Snapengage is how fluid they make the proactive chat process. Since no click is needed to initiate a chat session we engage our customers more frequently. To provide a concrete example: I had tried two other live chat providers...

Most Helpful Critical Review
G2 User

That there isn't yet a way to have the customers to receive the chat transcript themselves. This was promised when we first joined and still hasn't been done. This is a fundamental necessity for a chat system. I don't like that there isn't a way for a...

Screenshots

 
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Downloads

 No downloads providedNo downloads provided
HubSpot Service Hub
No downloads provided
SnapEngage
No downloads provided
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