# HubSpot Service Hub vs SAP Service Cloud Comparison
---
## AI Generated Summary
- **G2 reviewers report** that HubSpot Service Hub excels in user experience, particularly with its intuitive ticketing system that is easy to navigate and integrates all necessary client data. This feature significantly enhances the efficiency of managing service requests and internal communications.
- **Users say** that SAP Service Cloud shines in its robust analytics capabilities, allowing teams to track performance metrics such as response times and customer satisfaction. This functionality is particularly beneficial for organizations focused on service analysis and reporting.
- **According to verified reviews** , HubSpot Service Hub is praised for its high level of customization, enabling users to make adjustments in-house without needing extensive technical support. This flexibility contrasts with the more rigid configurations often associated with other CRM systems.
- **Reviewers mention** that SAP Service Cloud provides a straightforward case management tool, which simplifies the process of creating, tracking, and managing customer issues. Users appreciate how this feature saves time and enhances overall productivity within their support teams.
- **G2 reviewers highlight** that HubSpot Service Hub has a significantly larger user base, which contributes to a wealth of recent feedback and insights. This extensive review activity suggests a strong community and ongoing product development, making it a reliable choice for small businesses.
- **Users report** that while both platforms offer quality support, SAP Service Cloud's analytics and task management features are particularly well-received in mid-market environments, where detailed performance tracking is crucial for operational success.



| | HubSpot Service Hub | SAP Service Cloud | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 2,917 | 263 | 
| **Largest Market Segment** | Small-Business (59.6% of reviews) | Mid-Market (39.4% of reviews) | 
| **Entry Level Price** | $0.00 Per Month | No pricing available | 

---
## Top Pros & Cons

### HubSpot Service Hub

Pros:
- Ease of Use (325 reviews)
- Features (214 reviews)

Cons:
- Missing Features (117 reviews)
- Limited Customization (93 reviews)

### SAP Service Cloud

Pros:
- Ease of Use (25 reviews)
- Features (22 reviews)

Cons:
- Complexity (24 reviews)
- Learning Curve (21 reviews)

---
## Ratings Comparison
| Rating | HubSpot Service Hub | SAP Service Cloud | 
|---|---|---|
  | **Meets Requirements** | 8.5 (2145 reviews) | 8.8 (221 reviews) | 
  | **Ease of Use** | 8.6 (2338 reviews) | 8.6 (230 reviews) | 
  | **Ease of Setup** | 8.3 (1347 reviews) | 8.1 (147 reviews) | 
  | **Ease of Admin** | 8.5 (921 reviews) | 8.3 (70 reviews) | 
  | **Quality of Support** | 8.8 (1968 reviews) | 8.8 (217 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.8 (909 reviews) | 8.8 (68 reviews) | 
  | **Product Direction (% positive)** | 8.7 (2011 reviews) | 9.4 (223 reviews) | 

---
## Pricing

### HubSpot Service Hub

#### Entry-Level Pricing

Plan: Service Hub Free

Price: $0.00 Per Month

Description: For customer service professionals. A simple set of tools to start connecting with and supporting your customers — for free.

Key Features:
- Ticketing
- Custom support form fields
- Live chat

[Browse all 4 editions](https://www.g2.com/products/hubspot-service-hub/pricing)

#### Free Trial

Yes

### SAP Service Cloud

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **HubSpot Service Hub** | 8.0/10 | 1151 |
| **SAP Service Cloud** | 8.7/10 | 139 |

#### Ticket and Case Management

| Feature | HubSpot Service Hub | SAP Service Cloud | 
|---|---|---|
| **Ticket creation user experience** | 8.5 (774 reviews) ✓ Verified | 8.9 (98 reviews) | 
| **Ticket response user experience** | 8.4 (775 reviews) ✓ Verified | 8.8 (99 reviews) | 
| **Workflow** | 8.4 (792 reviews) ✓ Verified | 8.7 (104 reviews) | 
| **Response Automation** | 8.3 (710 reviews) ✓ Verified | 8.5 (94 reviews) | 
| **SLA Management** | 7.8 (482 reviews) | 8.6 (91 reviews) | 
| **Attachments/Screencasts** | 8.2 (708 reviews) ✓ Verified | 8.6 (89 reviews) | 
| **Ticket Collaboration** | 8.4 (723 reviews) | 8.8 (92 reviews) | 
| **Customer and Contacts Database** | 8.7 (749 reviews) ✓ Verified | 8.8 (99 reviews) | 

#### Generative AI

| Feature | HubSpot Service Hub | SAP Service Cloud | 
|---|---|---|
| **AI Text Generation** | 7.3 (98 reviews) | 8.3 (34 reviews) | 
| **AI Text Summarization** | 7.3 (98 reviews) | 8.5 (34 reviews) | 

#### Agentic AI - Help Desk

| Feature | HubSpot Service Hub | SAP Service Cloud | 
|---|---|---|
| **Autonomous Task Execution** | 7.5 (89 reviews) | 8.8 (22 reviews) | 
| **Natural Language Interaction** | 7.5 (91 reviews) | 8.7 (22 reviews) | 
| **Proactive Assistance** | 7.4 (91 reviews) | 8.9 (22 reviews) | 

#### Communication Channels

| Feature | HubSpot Service Hub | SAP Service Cloud | 
|---|---|---|
| **Customer Portal** | 8.1 (505 reviews) | 9.0 (90 reviews) | 
| **Email to Case** | 8.5 (720 reviews) ✓ Verified | 8.7 (93 reviews) | 
| **Chat/Live Support** | 8.3 (642 reviews) ✓ Verified | 8.7 (93 reviews) | 
| **Social Integration** | 7.8 (447 reviews) | 8.5 (85 reviews) | 
| **Voice** | 7.7 (465 reviews) | 8.3 (88 reviews) | 

#### Platform

| Feature | HubSpot Service Hub | SAP Service Cloud | 
|---|---|---|
| **Mobile User Support** | 7.3 (513 reviews) | 8.3 (91 reviews) | 
| **Customization ** | 8.1 (624 reviews) ✓ Verified | 8.2 (96 reviews) | 
| **User, Role, and Access Management** | 8.4 (670 reviews) ✓ Verified | 8.9 (90 reviews) | 
| **Integration** | 8.3 (632 reviews) ✓ Verified | 8.6 (94 reviews) | 
| **Reporting** | 8.3 (730 reviews) ✓ Verified | 8.7 (91 reviews) | 
| **Dashboards** | 8.5 (744 reviews) ✓ Verified | 8.9 (91 reviews) | 

### Customer Success

| Product | Score | Reviews |
|---|---|---|
| **HubSpot Service Hub** | 7.9/10 | 1025 |
| **SAP Service Cloud** | N/A | N/A |

#### Customer Information

| Feature | HubSpot Service Hub | SAP Service Cloud | 
|---|---|---|
| **Customer Health Scores** | 8.4 (610 reviews) ✓ Verified | Not enough data | 
| **Customer Monitoring** | 8.6 (743 reviews) ✓ Verified | Not enough data | 
| **Customer Profiles** | 8.6 (789 reviews) ✓ Verified | Not enough data | 
| **Playbooks** | 8.0 (484 reviews) ✓ Verified | Not enough data | 
| **Customer Segments** | 8.3 (607 reviews) ✓ Verified | Not enough data | 
| **Product Engagement** | 8.3 (593 reviews) ✓ Verified | Not enough data | 
| **Surveys** | 8.5 (751 reviews) ✓ Verified | Not enough data | 

#### Predictions

| Feature | HubSpot Service Hub | SAP Service Cloud | 
|---|---|---|
| **Churn Risk** | 7.5 (457 reviews) ✓ Verified | Not enough data | 
| **Upsell Opportunities** | 7.8 (480 reviews) ✓ Verified | Not enough data | 
| **Custom Triggers** | 8.2 (559 reviews) | Not enough data | 
| **Machine Learning** | 7.7 (408 reviews) ✓ Verified | Not enough data | 

#### Platform

| Feature | HubSpot Service Hub | SAP Service Cloud | 
|---|---|---|
| **Reporting & Dashboards** | 8.5 (863 reviews) ✓ Verified | Not enough data | 
| **API & Integrations** | 8.2 (711 reviews) ✓ Verified | Not enough data | 
| **Data Import & Export Tools** | 8.4 (745 reviews) ✓ Verified | Not enough data | 
| **Workflow Capability** | 8.6 (816 reviews) ✓ Verified | Not enough data | 
| **Notifications** | 8.4 (867 reviews) ✓ Verified | Not enough data | 
| **Customization** | 8.2 (667 reviews) | Not enough data | 
| **Scalability** | 8.5 (789 reviews) ✓ Verified | Not enough data | 
| **Data Security** | 8.8 (749 reviews) ✓ Verified | Not enough data | 
| **Performance & Reliability** | 8.7 (859 reviews) ✓ Verified | Not enough data | 
| **User, Role, and Access Management** | 8.8 (843 reviews) ✓ Verified | Not enough data | 

#### Generative AI

| Feature | HubSpot Service Hub | SAP Service Cloud | 
|---|---|---|
| **AI Text Generation** | 7.6 (121 reviews) | Not enough data | 
| **AI Text Summarization** | 7.7 (118 reviews) | Not enough data | 

#### Agentic AI - Customer Success

| Feature | HubSpot Service Hub | SAP Service Cloud | 
|---|---|---|
| **Autonomous Task Execution** | 7.4 (92 reviews) | Not enough data | 
| **Multi-step Planning** | 7.6 (92 reviews) | Not enough data | 
| **Cross-system Integration** | 7.7 (93 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.7 (92 reviews) | Not enough data | 
| **Proactive Assistance** | 7.7 (92 reviews) | Not enough data | 

### Shared Inbox

| Product | Score | Reviews |
|---|---|---|
| **HubSpot Service Hub** | 8.3/10 | 568 |
| **SAP Service Cloud** | N/A | N/A |

#### Productivity Tools

| Feature | HubSpot Service Hub | SAP Service Cloud | 
|---|---|---|
| **Notes** | 8.7 (504 reviews) | Not enough data | 
| **Internal Discussion** | 8.3 (454 reviews) | Not enough data | 
| **Assignments and Tasks** | 8.6 (497 reviews) | Not enough data | 
| **Workflows** | 8.6 (510 reviews) | Not enough data | 
| **Templates** | 8.6 (500 reviews) | Not enough data | 
| **Integrations** | 8.4 (483 reviews) | Not enough data | 
| **Tagging System** | 8.4 (461 reviews) | Not enough data | 

#### Analytics

| Feature | HubSpot Service Hub | SAP Service Cloud | 
|---|---|---|
| **Trends** | 8.0 (384 reviews) | Not enough data | 
| **Performance Tracking** | 8.4 (447 reviews) | Not enough data | 
| **Email Tracking** | 8.7 (496 reviews) | Not enough data | 

#### Agentic AI - Shared Inbox

| Feature | HubSpot Service Hub | SAP Service Cloud | 
|---|---|---|
| **Autonomous Task Execution** | 7.3 (58 reviews) | Not enough data | 
| **Decision Making** | 7.4 (58 reviews) | Not enough data | 

### AI Agents For Business Operations

| Product | Score | Reviews |
|---|---|---|
| **HubSpot Service Hub** | 8.7/10 | 19 |
| **SAP Service Cloud** | N/A | N/A |

#### Responses

| Feature | HubSpot Service Hub | SAP Service Cloud | 
|---|---|---|
| **Personalization** | 9.1 (16 reviews) | Not enough data | 
| **Route To Human** | 8.6 (16 reviews) | Not enough data | 
| **Natural Language Understanding (NLU)** | 9.0 (16 reviews) | Not enough data | 

#### Automation - AI Agents

| Feature | HubSpot Service Hub | SAP Service Cloud | 
|---|---|---|
| **Sales Follow-Up** | 8.5 (16 reviews) | Not enough data | 
| **Customer Interaction Automation** | 8.5 (16 reviews) | Not enough data | 
| **Lead Generation** | 8.6 (16 reviews) | Not enough data | 
| **Document Processing** | 8.5 (16 reviews) | Not enough data | 
| **Feedback Collection** | 8.8 (16 reviews) | Not enough data | 

#### Platform

| Feature | HubSpot Service Hub | SAP Service Cloud | 
|---|---|---|
| **Conversation Editor** | 8.1 (16 reviews) | Not enough data | 
| **Integration** | 8.8 (16 reviews) | Not enough data | 
| **Human-In-The-Loop** | 8.8 (16 reviews) | Not enough data | 

#### Autonomy -  AI Agents

| Feature | HubSpot Service Hub | SAP Service Cloud | 
|---|---|---|
| **Independent Decision Making** | 8.9 (16 reviews) | Not enough data | 
| **Adaptive Responses** | 8.5 (16 reviews) | Not enough data | 
| **Task Execution** | 8.3 (16 reviews) | Not enough data | 
| **Problem Solving** | 8.5 (16 reviews) | Not enough data | 

#### Generative AI

| Feature | HubSpot Service Hub | SAP Service Cloud | 
|---|---|---|
| **AI Text Generation** | 8.8 (17 reviews) | Not enough data | 
| **AI Text Summarization** | 9.0 (17 reviews) | Not enough data | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **HubSpot Service Hub** | 8.0/10 | 932 |
| **SAP Service Cloud** | 8.6/10 | 81 |

#### Conversational Platform

| Feature | HubSpot Service Hub | SAP Service Cloud | 
|---|---|---|
| **Personalization** | 8.3 (804 reviews) | 8.5 (66 reviews) | 
| **Omnichannel** | 8.0 (608 reviews) | 8.8 (60 reviews) | 
| **Contextual Engagement** | 8.1 (354 reviews) | 8.7 (60 reviews) | 
| **Proactive Engagement** | 8.2 (548 reviews) | 8.6 (62 reviews) | 

#### Support Automation

| Feature | HubSpot Service Hub | SAP Service Cloud | 
|---|---|---|
| **Intelligent Routing** | 8.2 (634 reviews) | 8.5 (62 reviews) | 
| **Seamless Escalation** | 8.1 (396 reviews) | 8.9 (60 reviews) | 
| **Transcripts** | 8.2 (609 reviews) | 8.8 (60 reviews) | 
| **Self-Serve Support** | 8.1 (566 reviews) | 8.7 (64 reviews) | 

#### Generative AI

| Feature | HubSpot Service Hub | SAP Service Cloud | 
|---|---|---|
| **AI Text Generation** | 7.4 (263 reviews) | 8.5 (17 reviews) | 
| **AI Text Summarization** | 7.4 (261 reviews) | 8.7 (17 reviews) | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **HubSpot Service Hub** | 8.4/10 | 885 |
| **SAP Service Cloud** | N/A | N/A |

#### Generative AI

| Feature | HubSpot Service Hub | SAP Service Cloud | 
|---|---|---|
| **AI Text Generation** | 7.7 (140 reviews) | Not enough data | 
| **AI Text Summarization** | 7.7 (138 reviews) | Not enough data | 
| **AI Text-to-Speech** | Feature Not Available | Not enough data | 

#### Communication

| Feature | HubSpot Service Hub | SAP Service Cloud | 
|---|---|---|
| **Pop-up Chat** | 8.6 (424 reviews) ✓ Verified | Not enough data | 
| **Notifications** | 8.4 (422 reviews) ✓ Verified | Not enough data | 
| **Targeted Emails** | 8.7 (388 reviews) ✓ Verified | Not enough data | 
| **In-App Messaging** | 8.6 (337 reviews) | Not enough data | 
| **Co-Browsing** | 8.1 (265 reviews) | Not enough data | 

####  Internal Use

| Feature | HubSpot Service Hub | SAP Service Cloud | 
|---|---|---|
| **Customization ** | 8.1 (624 reviews) ✓ Verified | 8.2 (96 reviews) | 
| **Conversation Archiving** | 8.5 (380 reviews) ✓ Verified | Not enough data | 
| **Lead Development** | 8.4 (340 reviews) ✓ Verified | Not enough data | 
| **Knowledge Base** | 8.6 (421 reviews) | Not enough data | 
| **Team Inbox ** | 8.8 (412 reviews) ✓ Verified | Not enough data | 
| **Customer Profiles** | 8.7 (399 reviews) ✓ Verified | Not enough data | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **HubSpot Service Hub** | 8.3/10 | 746 |
| **SAP Service Cloud** | 8.6/10 | 122 |

#### Generative AI

| Feature | HubSpot Service Hub | SAP Service Cloud | 
|---|---|---|
| **AI Text Summarization** | 7.6 (186 reviews) | 8.6 (26 reviews) | 

#### Self-Service Experience

| Feature | HubSpot Service Hub | SAP Service Cloud | 
|---|---|---|
| **Knowledge Base** | 8.6 (655 reviews) | 8.7 (98 reviews) | 
| **Searchable Articles** | 8.6 (628 reviews) | 8.6 (95 reviews) | 
| **Community Forums** | 7.7 (86 reviews) | 8.5 (95 reviews) | 
| **Mobile Optimization** | 7.9 (416 reviews) | 8.3 (93 reviews) | 
| **Personalization** | 8.3 (451 reviews) | 8.4 (101 reviews) | 

#### Self-Service Platform

| Feature | HubSpot Service Hub | SAP Service Cloud | 
|---|---|---|
| **Branding** | 8.3 (437 reviews) | 8.6 (98 reviews) | 
| **Automation** | 8.5 (454 reviews) | 8.7 (101 reviews) | 
| **Artificial Intelligence** | 7.7 (360 reviews) | 8.4 (97 reviews) | 
| **Integrations** | 8.3 (429 reviews) | 8.4 (98 reviews) | 

#### Agentic AI - Customer Self-Service

| Feature | HubSpot Service Hub | SAP Service Cloud | 
|---|---|---|
| **Autonomous Task Execution** | 8.3 (32 reviews) | 8.3 (10 reviews) | 
| **Multi-step Planning** | 8.4 (32 reviews) | 9.0 (10 reviews) | 
| **Cross-system Integration** | 8.2 (32 reviews) | 8.8 (10 reviews) | 
| **Adaptive Learning** | 8.3 (32 reviews) | 9.2 (10 reviews) | 
| **Natural Language Interaction** | 8.6 (32 reviews) | 9.2 (10 reviews) | 
| **Proactive Assistance** | 8.8 (31 reviews) | 8.5 (10 reviews) | 
| **Decision Making** | 8.5 (31 reviews) | 8.8 (10 reviews) | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **HubSpot Service Hub** | 7.6/10 | 86 |
| **SAP Service Cloud** | 9.3/10 | 18 |

#### Generative AI

| Feature | HubSpot Service Hub | SAP Service Cloud | 
|---|---|---|
| **AI Text Generation** | 7.6 (86 reviews) | 9.3 (16 reviews) | 
| **AI Text Summarization** | 7.5 (86 reviews) | 9.3 (17 reviews) | 

### Enterprise Feedback Management

| Product | Score | Reviews |
|---|---|---|
| **HubSpot Service Hub** | 8.5/10 | 345 |
| **SAP Service Cloud** | N/A | N/A |

#### Generative AI

| Feature | HubSpot Service Hub | SAP Service Cloud | 
|---|---|---|
| **AI Text Generation** | 7.5 (80 reviews) | Not enough data | 
| **AI Text Summarization** | 7.4 (81 reviews) | Not enough data | 

#### Survey Management

| Feature | HubSpot Service Hub | SAP Service Cloud | 
|---|---|---|
| **Brand Design Consistency** | 8.6 (213 reviews) ✓ Verified | Not enough data | 
| **Survey Deployment** | 8.6 (260 reviews) ✓ Verified | Not enough data | 
| **Feedback Collection** | 8.7 (278 reviews) ✓ Verified | Not enough data | 
| **Device Responsiveness** | 8.6 (263 reviews) ✓ Verified | Not enough data | 

#### Process Management

| Feature | HubSpot Service Hub | SAP Service Cloud | 
|---|---|---|
| **Feedback Aggregation** | 8.5 (246 reviews) ✓ Verified | Not enough data | 
| **Trigger Alerts** | 8.6 (256 reviews) | Not enough data | 
| **Real-Time Analysis** | 8.6 (255 reviews) ✓ Verified | Not enough data | 
| **Real-Time Action** | 8.6 (255 reviews) | Not enough data | 

#### System Management

| Feature | HubSpot Service Hub | SAP Service Cloud | 
|---|---|---|
| **Security** | 8.9 (252 reviews) ✓ Verified | Not enough data | 
| **System Monitoring** | 8.8 (243 reviews) | Not enough data | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **HubSpot Service Hub** | N/A | N/A |
| **SAP Service Cloud** | N/A | N/A |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | HubSpot Service Hub | SAP Service Cloud | 
|---|---|---|
| **Automated Ticket Resolution** | Not enough data | Not enough data | 
| **Contextual Response Generation** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Knowledge Base Utilization** | Not enough data | Not enough data | 
| **Multilingual Support** | Not enough data | Not enough data | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | HubSpot Service Hub | SAP Service Cloud | 
|---|---|---|
| **Proactive Customer Outreach** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Escalation Handling** | Not enough data | Not enough data | 
| **Workflow Optimization** | Not enough data | Not enough data | 

#### Automation

| Feature | HubSpot Service Hub | SAP Service Cloud | 
|---|---|---|
| **Customer Interaction Automation** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | 

#### Autonomy

| Feature | HubSpot Service Hub | SAP Service Cloud | 
|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **HubSpot Service Hub** | N/A | N/A |
| **SAP Service Cloud** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | HubSpot Service Hub | SAP Service Cloud | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (4):** [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Help Desk Software](https://www.g2.com/categories/help-desk), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service)

**Unique to HubSpot Service Hub (6):** [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations), [Shared Inbox Software](https://www.g2.com/categories/shared-inbox), [Customer Success Software](https://www.g2.com/categories/customer-success), [Live Chat Software](https://www.g2.com/categories/live-chat), [Enterprise Feedback Management Software](https://www.g2.com/categories/enterprise-feedback-management), [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents)



---
## Reviewer Demographics

### By Company Size

| Segment | HubSpot Service Hub | SAP Service Cloud | 
|---|---|---|
| **Small-Business** | 59.6% | 29.7% | 
| **Mid-Market** | 37.1% | 39.4% | 
| **Enterprise** | 3.3% | 30.9% | 

### By Industry

#### HubSpot Service Hub

- **Computer Software:** 19.4%
- **Information Technology and Services:** 10.7%
- **Marketing and Advertising:** 5.3%
- **Financial Services:** 4.5%
- **Education Management:** 3.4%
- **Real Estate:** 3.0%
- **Health, Wellness and Fitness:** 2.7%
- **Consumer Services:** 2.6%
- **Hospital & Health Care:** 2.1%
- **Accounting:** 1.9%
- **Other:** 44.4%

#### SAP Service Cloud

- **Information Technology and Services:** 23.2%
- **Computer Software:** 9.7%
- **Accounting:** 4.6%
- **Telecommunications:** 4.2%
- **Computer & Network Security:** 3.4%
- **Hospital & Health Care:** 3.0%
- **Retail:** 2.5%
- **Logistics and Supply Chain:** 2.1%
- **Financial Services:** 2.1%
- **Pharmaceuticals:** 2.1%
- **Other:** 43.0%

---
## Alternatives

### Alternatives to HubSpot Service Hub

- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6997 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3887 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3752 reviews)
- [Front](https://www.g2.com/products/front/reviews) — 4.7/5 stars (2499 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7357 reviews)
- [Gorgias](https://www.g2.com/products/gorgias/reviews) — 4.6/5 stars (563 reviews)
- [Help Scout](https://www.g2.com/products/help-scout/reviews) — 4.4/5 stars (428 reviews)
- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7777 reviews)
- [ServiceNow Customer Service Management](https://www.g2.com/products/servicenow-customer-service-management/reviews) — 4.4/5 stars (470 reviews)
- [Tidio](https://www.g2.com/products/tidio/reviews) — 4.6/5 stars (1908 reviews)

### Alternatives to SAP Service Cloud

- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7357 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6997 reviews)
- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7777 reviews)
- [ServiceNow Customer Service Management](https://www.g2.com/products/servicenow-customer-service-management/reviews) — 4.4/5 stars (470 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3752 reviews)
- [Front](https://www.g2.com/products/front/reviews) — 4.7/5 stars (2499 reviews)
- [Help Scout](https://www.g2.com/products/help-scout/reviews) — 4.4/5 stars (428 reviews)
- [Gorgias](https://www.g2.com/products/gorgias/reviews) — 4.6/5 stars (563 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3887 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1538 reviews)

---
## Top Discussions

### HubSpot Service Hub

- Title: [How does HubSpot Service Hub contribute to creating a more cohesive and effective customer service experience?](https://www.g2.com/discussions/how-does-hubspot-service-hub-contribute-to-creating-a-more-cohesive-and-effective-customer-service-experience) — 3 comments, 1 upvote
  > **Top comment:** " Tim's Web Worx: HubSpot Service Hub Review

As a proud HubSpot Solutions Partner, Tim's Web Worx has had the privilege of integrating HubSpot's powerful..."
- Title: [What is HubSpot Service Hub used for?](https://www.g2.com/discussions/what-is-hubspot-service-hub-used-for) — 2 comments, 1 upvote
  > **Top comment:** "HubSpot Service Hub is an AI-powered tool for managing customer interactions and resolving issues, suitable for businesses of all sizes."
- Title: [What does HubSpot software do?](https://www.g2.com/discussions/hubspot-service-hub-what-does-hubspot-software-do) — 2 comments
  > **Top comment:** "Huspot is a multi-tool CRM that includes tools for sales, marketing, support, and a CMS. We use Hubspot for the CRM, marketing tools like forms, landing..."
- Title: [What is service hub?](https://www.g2.com/discussions/what-is-service-hub) — 2 comments
  > **Top comment:** "I have no idea. I don't know what G2 is either. It's very confusing. "
- Title: [How to customise the website](https://www.g2.com/discussions/24540-how-to-customise-the-website) — 2 comments, 1 upvote
  > **Top comment:** "Eduardo,
Its not entirely clear to me what you are hoping to customize? We have been able to do quite a bit with ours for the Knowledge Base. Here's a link..."

### SAP Service Cloud

No discussions available for this product.

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**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/hubspot-service-hub-vs-sap-service-cloud)