Compare HubSpot Service Hub vs Samanage
See this
comparison of HubSpot Service Hub vs. Samanage
based on data from user reviews. HubSpot Service Hub rates 4.3/5 stars with 26 reviews. Samanage rates 4.4/5 stars with 527 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Service Hub Free
$0
TEAM
$29
per month
 
Service Hub Enterprise
$1,200
/month
BUSINESS
$59
per month
 
Service Hub Professional
$400
/month
PROFESSIONAL
$79
per month
 
Service Hub Starter
$50
/month
 
Free Trial Unavailable
Free Trial
HubSpot Service Hub
Service Hub Free
$0
Service Hub Enterprise
$1,200/month
Service Hub Professional
$400/month
Service Hub Starter
$50/month
Free Trial Unavailable
Samanage
TEAM
$29per month
BUSINESS
$59per month
PROFESSIONAL
$79per month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.9
8.6
Ease of Use
Ease of Use
9.1
9.0
Ease of Setup
Ease of Setup
8.2
8.7
Ease of Admin
Ease of Admin
8.2
8.9
Quality of Support
Quality of Support
8.7
9.0
Ease of Doing Business With
Ease of Doing Business With
8.9
9.1
Product Direction (% positive)
Product Direction (% positive)
10.0
9.1
Meets Requirements
HubSpot Service Hub
8.9
Samanage
8.6
Ease of Use
HubSpot Service Hub
9.1
Samanage
9.0
Ease of Setup
HubSpot Service Hub
8.2
Samanage
8.7
Ease of Admin
HubSpot Service Hub
8.2
Samanage
8.9
Quality of Support
HubSpot Service Hub
8.7
Samanage
9.0
Ease of Doing Business With
HubSpot Service Hub
8.9
Samanage
9.1
Product Direction (% positive)
HubSpot Service Hub
10.0
Samanage
9.1

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
65.4%
6.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
30.8%
70.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
3.8%
23.1%
HubSpot Service Hub
Small-Business
65.4%
Mid-Market
30.8%
Enterprise
3.8%
Samanage
Small-Business
6.5%
Mid-Market
70.4%
Enterprise
23.1%

Reviewers' Industry

 
Marketing and Advertising
21.2%
Information Technology and Services
11.7%
 
Telecommunications
9.1%
Hospital & Health Care
10.3%
 
Mechanical or Industrial Engineering
6.1%
Higher Education
6.2%
 
Legal Services
6.1%
Education Management
5.0%
 
Education Management
6.1%
Financial Services
4.5%
 
Other
51.5%
Other
62.3%
HubSpot Service Hub
Marketing and Advertising
21.2%
Telecommunications
9.1%
Mechanical or Industrial Engineering
6.1%
Legal Services
6.1%
Education Management
6.1%
Other
51.5%
Samanage
Information Technology and Services
11.7%
Hospital & Health Care
10.3%
Higher Education
6.2%
Education Management
5.0%
Financial Services
4.5%
Other
62.3%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Luke B.
Administrator in Computer Software

HubSpot's Service Hub is just flat out easy to use. From setting up tickets to running reports, it's all super efficient and flows right into the rest of the software. They also regularly add new features!

Craig S.
Administrator in Computer Software

Full featured Agility to improve Clean Interface Intuitive design 100% up-time (to date) Strong crowd sourcing of ideas and improvements through user community Superior customer service

Most Helpful Critical Review
Most Helpful Critical Review
G2 User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

Joyce E.
Administrator

I really can't tell the difference really with the new format. Other than a couple of new features it looks the same to me.

 
HubSpot Service Hub
Most Helpful Favorable Review
Luke B.
Administrator in Computer Software

HubSpot's Service Hub is just flat out easy to use. From setting up tickets to running reports, it's all super efficient and flows right into the rest of the software. They also regularly add new features!

Most Helpful Critical Review
G2 User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

Samanage
Most Helpful Favorable Review
Craig S.
Administrator in Computer Software

Full featured Agility to improve Clean Interface Intuitive design 100% up-time (to date) Strong crowd sourcing of ideas and improvements through user community Superior customer service

Most Helpful Critical Review
Joyce E.
Administrator

I really can't tell the difference really with the new format. Other than a couple of new features it looks the same to me.

Screenshots

 
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Videos

 No videos provided

Samanage Service Platform is an IT and employee service management solution that helps you redefine employee service experiences in a seamless, smart, and meaningful way. With Samanage, you can treat your employees like your best customers through a single service desk for the entire company.

HubSpot Service Hub
No videos provided
Samanage

Samanage Service Platform is an IT and employee service management solution that helps you redefine employee service experiences in a seamless, smart, and meaningful way. With Samanage, you can treat your employees like your best customers through a single service desk for the entire company.

Downloads

 No downloads provided
HubSpot Service Hub
No downloads provided
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