Compare HubSpot Service Hub, Salesforce Service Cloud, and Zoho Desk

Pricing

 
Service Hub Starter
$50
/month
Service Essentials Edition
$ 25 USD
Per user/month (billed annually)
FREE
$0
/agent/month
 
Service Hub Enterprise
$1,200
/month
Professional Edition
$ 75 USD
Per user/month (billed annually)
PROFESSIONAL
$12
/agent/month
 
Service Hub Free
$0
Enterprise Edition
$ 150 USD
Per user/month (billed annually)
ENTERPRISE
$25
/agent/month
 
Service Hub Professional
$400
/month
Unlimited Edition
$ 300 USD
Per user/month (billed annually)
 
Free Trial Unavailable
Free Trial
Free Trial
HubSpot Service Hub
Service Hub Starter
$50/month
Service Hub Enterprise
$1,200/month
Service Hub Free
$0
Service Hub Professional
$400/month
Free Trial Unavailable
Salesforce Service Cloud
Service Essentials Edition
$ 25 USDPer user/month (billed annually)
Professional Edition
$ 75 USDPer user/month (billed annually)
Enterprise Edition
$ 150 USDPer user/month (billed annually)
Unlimited Edition
$ 300 USDPer user/month (billed annually)
Free Trial
Zoho Desk
FREE
$0/agent/month
PROFESSIONAL
$12/agent/month
ENTERPRISE
$25/agent/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
9.0
8.5
8.7
Ease of Use
Ease of Use
9.0
8.0
8.5
Ease of Setup
Ease of Setup
8.3
7.6
8.1
Ease of Admin
Ease of Admin
8.3
8.0
8.4
Quality of Support
Quality of Support
8.7
8.1
8.2
Ease of Doing Business With
Ease of Doing Business With
9.0
8.4
8.5
Product Direction (% positive)
Product Direction (% positive)
10.0
7.8
8.7
Meets Requirements
HubSpot Service Hub
9.0
Salesforce Service Cloud
8.5
Zoho Desk
8.7
Ease of Use
HubSpot Service Hub
9.0
Salesforce Service Cloud
8.0
Zoho Desk
8.5
Ease of Setup
HubSpot Service Hub
8.3
Salesforce Service Cloud
7.6
Zoho Desk
8.1
Ease of Admin
HubSpot Service Hub
8.3
Salesforce Service Cloud
8.0
Zoho Desk
8.4
Quality of Support
HubSpot Service Hub
8.7
Salesforce Service Cloud
8.1
Zoho Desk
8.2
Ease of Doing Business With
HubSpot Service Hub
9.0
Salesforce Service Cloud
8.4
Zoho Desk
8.5
Product Direction (% positive)
HubSpot Service Hub
10.0
Salesforce Service Cloud
7.8
Zoho Desk
8.7

Features

Ticket and Case Management
Ticket creation user experience
HubSpot Service Hub
Not enough data available
Salesforce Service Cloud
8.3
Zoho Desk
8.7
Ticket response user experience
HubSpot Service Hub
8.8
Salesforce Service Cloud
8.2
Zoho Desk
8.5
Workflow
HubSpot Service Hub
8.5
Salesforce Service Cloud
8.1
Zoho Desk
8.2
Response Automation
HubSpot Service Hub
8.0
Salesforce Service Cloud
8.1
Zoho Desk
8.4
SLA Management
HubSpot Service Hub
Not enough data available
Salesforce Service Cloud
8.0
Zoho Desk
8.3
Attachments/Screencasts
HubSpot Service Hub
7.4
Salesforce Service Cloud
7.7
Zoho Desk
8.3
Ticket Collaboration
HubSpot Service Hub
7.3
Salesforce Service Cloud
8.1
Zoho Desk
8.6
Knowledge Share
Knowledge Base
HubSpot Service Hub
8.5
Salesforce Service Cloud
8.6
Zoho Desk
8.7
Searchable Articles
HubSpot Service Hub
8.5
Salesforce Service Cloud
8.3
Zoho Desk
8.7
Community Forums
HubSpot Service Hub
Not enough data available
Salesforce Service Cloud
8.3
Zoho Desk
8.4
Interactive FAQs & Forums
HubSpot Service Hub
Not enough data available
Salesforce Service Cloud
8.1
Zoho Desk
8.6
Interaction
Web Portals
HubSpot Service Hub
Not enough data available
Salesforce Service Cloud
8.4
Zoho Desk
8.5
Forum to Reponse
HubSpot Service Hub
Not enough data available
Salesforce Service Cloud
8.4
Zoho Desk
8.5
Tickets and Tagging
HubSpot Service Hub
8.7
Salesforce Service Cloud
8.6
Zoho Desk
8.8
Live Chat
HubSpot Service Hub
Not enough data available
Salesforce Service Cloud
8.3
Zoho Desk
8.6
Communication Channels
Customer Portal
HubSpot Service Hub
Not enough data available
Salesforce Service Cloud
8.3
Zoho Desk
8.4
Email to Case
HubSpot Service Hub
8.9
Salesforce Service Cloud
8.5
Zoho Desk
8.7
Chat/Live Support
HubSpot Service Hub
Not enough data available
Salesforce Service Cloud
8.0
Zoho Desk
8.5
Social Integration
HubSpot Service Hub
Not enough data available
Salesforce Service Cloud
8.0
Zoho Desk
8.5
Call Center
Make, Receive, and Record Calls
HubSpot Service Hub
Not enough data available
Salesforce Service Cloud
8.1
Zoho Desk
8.4
Customer and Contacts Database
HubSpot Service Hub
Not enough data available
Salesforce Service Cloud
8.3
Zoho Desk
8.3
Products and Version Tracking
HubSpot Service Hub
Not enough data available
Salesforce Service Cloud
8.1
Zoho Desk
8.4
Call Scripting
HubSpot Service Hub
Not enough data available
Salesforce Service Cloud
8.0
Zoho Desk
8.3
Interactive Voice Response (IVR)
HubSpot Service Hub
Not enough data available
Salesforce Service Cloud
8.0
Zoho Desk
8.3
Self Service/Community
Forums
HubSpot Service Hub
Not enough data available
Salesforce Service Cloud
8.1
Zoho Desk
8.3
Knowledge Base
HubSpot Service Hub
7.6
Salesforce Service Cloud
8.2
Zoho Desk
8.4
Ideas/Feedback
HubSpot Service Hub
Not enough data available
Salesforce Service Cloud
8.1
Zoho Desk
8.4
Q&A
HubSpot Service Hub
Not enough data available
Salesforce Service Cloud
8.1
Zoho Desk
8.5
Reporting & Analytics
Social Monitoring
HubSpot Service Hub
Not enough data available
Salesforce Service Cloud
8.1
Zoho Desk
8.5
Reporting
HubSpot Service Hub
9.0
Salesforce Service Cloud
8.0
Zoho Desk
8.3
Dashboards
HubSpot Service Hub
8.7
Salesforce Service Cloud
8.0
Zoho Desk
8.4
Platform
Mobile User Support
HubSpot Service Hub
7.3
Salesforce Service Cloud
7.8
Zoho Desk
8.5
ITIL Compliance
HubSpot Service Hub
Not enough data available
Salesforce Service Cloud
8.2
Zoho Desk
8.5
Customization
HubSpot Service Hub
Not enough data available
Salesforce Service Cloud
8.2
Zoho Desk
8.3
User, Role, and Access Management
HubSpot Service Hub
Not enough data available
Salesforce Service Cloud
8.4
Zoho Desk
8.5
Internationalization
HubSpot Service Hub
Not enough data available
Salesforce Service Cloud
8.0
Zoho Desk
8.2
Performance & Reliability
HubSpot Service Hub
Not enough data available
Salesforce Service Cloud
8.3
Zoho Desk
8.7
Integration APIs
HubSpot Service Hub
Not enough data available
Salesforce Service Cloud
8.0
Zoho Desk
8.5

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
65.5%
24.4%
70.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
31.0%
41.4%
24.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
3.4%
34.1%
5.6%
HubSpot Service Hub
Small-Business
65.5%
Mid-Market
31.0%
Enterprise
3.4%
Salesforce Service Cloud
Small-Business
24.4%
Mid-Market
41.4%
Enterprise
34.1%
Zoho Desk
Small-Business
70.5%
Mid-Market
24.0%
Enterprise
5.6%

Reviewers' Industry

 
Marketing and Advertising
19.4%
Information Technology and Services
14.7%
Information Technology and Services
23.4%
 
Telecommunications
8.3%
Computer Software
14.2%
Computer Software
10.4%
 
Mechanical or Industrial Engineering
5.6%
Internet
8.0%
Telecommunications
3.9%
 
Legal Services
5.6%
Hospital & Health Care
3.6%
Internet
3.9%
 
Education Management
5.6%
Financial Services
3.4%
Marketing and Advertising
3.8%
 
Other
55.6%
Other
56.2%
Other
54.6%
HubSpot Service Hub
Marketing and Advertising
19.4%
Telecommunications
8.3%
Mechanical or Industrial Engineering
5.6%
Legal Services
5.6%
Education Management
5.6%
Other
55.6%
Salesforce Service Cloud
Information Technology and Services
14.7%
Computer Software
14.2%
Internet
8.0%
Hospital & Health Care
3.6%
Financial Services
3.4%
Other
56.2%
Zoho Desk
Information Technology and Services
23.4%
Computer Software
10.4%
Telecommunications
3.9%
Internet
3.9%
Marketing and Advertising
3.8%
Other
54.6%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User in Higher Education

Easy to use, intuitive, and easy to share Solutions and resolve issues.

G2 User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

Garret A.
User in Information Technology and Services

The task distribution system, reports, chat system and client database management are the best things in this application. Excellent multi-channel support and an excellent interface - Integrating the knowledge base into ticket design is really neat! The...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

Josh E.
User in Computer Software

The Next Gen Agent is rather complicated and it seems kind of difficult to use. Also, it doesn't seem to understand to combine certain tickets (such as those starting with "Re:") so we have to do that manually. It is also rather annoying that the Next Gen...

G2 User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

 
HubSpot Service Hub
Most Helpful Favorable Review
G2 User in Higher Education

Easy to use, intuitive, and easy to share Solutions and resolve issues.

Most Helpful Critical Review
G2 User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

Salesforce Service Cloud
Most Helpful Favorable Review
G2 User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

Most Helpful Critical Review
Josh E.
User in Computer Software

The Next Gen Agent is rather complicated and it seems kind of difficult to use. Also, it doesn't seem to understand to combine certain tickets (such as those starting with "Re:") so we have to do that manually. It is also rather annoying that the Next Gen...

Zoho Desk
Most Helpful Favorable Review
Garret A.
User in Information Technology and Services

The task distribution system, reports, chat system and client database management are the best things in this application. Excellent multi-channel support and an excellent interface - Integrating the knowledge base into ticket design is really neat! The...

Most Helpful Critical Review
G2 User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

Screenshots

 
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Videos

 No videos provided

Happy customers. Let’s make them happier with Service Cloud.

HubSpot Service Hub
No videos provided
Salesforce Service Cloud

Happy customers. Let’s make them happier with Service Cloud.

Zoho Desk

Downloads

 No downloads providedNo downloads provided
HubSpot Service Hub
No downloads provided
Zoho Desk
No downloads provided
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