Compare HubSpot Service Hub, Salesforce Service Cloud, and Zendesk Support

Pricing

 
Service Hub Professional
$400
/month
Service Essentials Edition
$ 25 USD
Per user/month (billed annually)
Essential
$5
/month
 
Service Hub Starter
$50
/month
Professional Edition
$ 75 USD
Per user/month (billed annually)
Team
$19
/month
 
Service Hub Free
$0
Enterprise Edition
$ 150 USD
Per user/month (billed annually)
Professional
$49
/month
 
Service Hub Enterprise
$1,200
/month
Unlimited Edition
$ 300 USD
Per user/month (billed annually)
Enterprise
$99
/month
 
Free Trial Unavailable
Free Trial
Free Trial
HubSpot Service Hub
Service Hub Professional
$400/month
Service Hub Starter
$50/month
Service Hub Free
$0
Service Hub Enterprise
$1,200/month
Free Trial Unavailable
Salesforce Service Cloud
Service Essentials Edition
$ 25 USDPer user/month (billed annually)
Professional Edition
$ 75 USDPer user/month (billed annually)
Enterprise Edition
$ 150 USDPer user/month (billed annually)
Unlimited Edition
$ 300 USDPer user/month (billed annually)
Free Trial
Zendesk Support
Essential
$5/month
Team
$19/month
Professional
$49/month
Enterprise
$99/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
9.0
8.5
8.7
Ease of Use
Ease of Use
9.0
8.1
8.6
Ease of Setup
Ease of Setup
8.3
7.6
8.2
Ease of Admin
Ease of Admin
8.3
8.0
8.3
Quality of Support
Quality of Support
8.7
8.1
8.3
Ease of Doing Business With
Ease of Doing Business With
9.0
8.4
8.4
Product Direction (% positive)
Product Direction (% positive)
10.0
7.8
7.6
Meets Requirements
HubSpot Service Hub
9.0
Salesforce Service Cloud
8.5
Zendesk Support
8.7
Ease of Use
HubSpot Service Hub
9.0
Salesforce Service Cloud
8.1
Zendesk Support
8.6
Ease of Setup
HubSpot Service Hub
8.3
Salesforce Service Cloud
7.6
Zendesk Support
8.2
Ease of Admin
HubSpot Service Hub
8.3
Salesforce Service Cloud
8.0
Zendesk Support
8.3
Quality of Support
HubSpot Service Hub
8.7
Salesforce Service Cloud
8.1
Zendesk Support
8.3
Ease of Doing Business With
HubSpot Service Hub
9.0
Salesforce Service Cloud
8.4
Zendesk Support
8.4
Product Direction (% positive)
HubSpot Service Hub
10.0
Salesforce Service Cloud
7.8
Zendesk Support
7.6

Features

Ticket and Case Management
Ticket creation user experience
HubSpot Service Hub
Not enough data available
Salesforce Service Cloud
8.3
Zendesk Support
8.9
Ticket response user experience
HubSpot Service Hub
8.8
Salesforce Service Cloud
8.2
Zendesk Support
8.7
Workflow
HubSpot Service Hub
8.5
Salesforce Service Cloud
8.1
Zendesk Support
8.5
Response Automation
HubSpot Service Hub
8.0
Salesforce Service Cloud
8.1
Zendesk Support
8.4
SLA Management
HubSpot Service Hub
Not enough data available
Salesforce Service Cloud
8.0
Zendesk Support
8.1
Attachments/Screencasts
HubSpot Service Hub
7.4
Salesforce Service Cloud
7.7
Zendesk Support
8.4
Ticket Collaboration
HubSpot Service Hub
7.3
Salesforce Service Cloud
8.1
Zendesk Support
8.6
Knowledge Share
Knowledge Base
HubSpot Service Hub
8.5
Salesforce Service Cloud
8.6
Zendesk Support
8.6
Searchable Articles
HubSpot Service Hub
8.5
Salesforce Service Cloud
8.3
Zendesk Support
8.6
Community Forums
HubSpot Service Hub
Not enough data available
Salesforce Service Cloud
8.3
Zendesk Support
8.2
Interactive FAQs & Forums
HubSpot Service Hub
Not enough data available
Salesforce Service Cloud
8.1
Zendesk Support
8.3
Interaction
Web Portals
HubSpot Service Hub
Not enough data available
Salesforce Service Cloud
8.4
Zendesk Support
8.6
Forum to Reponse
HubSpot Service Hub
Not enough data available
Salesforce Service Cloud
8.4
Zendesk Support
8.5
Tickets and Tagging
HubSpot Service Hub
8.7
Salesforce Service Cloud
8.6
Zendesk Support
8.9
Live Chat
HubSpot Service Hub
Not enough data available
Salesforce Service Cloud
8.3
Zendesk Support
8.6
Communication Channels
Customer Portal
HubSpot Service Hub
Not enough data available
Salesforce Service Cloud
8.3
Zendesk Support
8.5
Email to Case
HubSpot Service Hub
8.9
Salesforce Service Cloud
8.5
Zendesk Support
8.8
Chat/Live Support
HubSpot Service Hub
Not enough data available
Salesforce Service Cloud
8.0
Zendesk Support
8.4
Social Integration
HubSpot Service Hub
Not enough data available
Salesforce Service Cloud
8.0
Zendesk Support
8.2
Call Center
Make, Receive, and Record Calls
HubSpot Service Hub
Not enough data available
Salesforce Service Cloud
8.0
Zendesk Support
8.1
Customer and Contacts Database
HubSpot Service Hub
Not enough data available
Salesforce Service Cloud
8.3
Zendesk Support
8.2
Products and Version Tracking
HubSpot Service Hub
Not enough data available
Salesforce Service Cloud
8.1
Zendesk Support
8.2
Call Scripting
HubSpot Service Hub
Not enough data available
Salesforce Service Cloud
8.0
Zendesk Support
8.0
Interactive Voice Response (IVR)
HubSpot Service Hub
Not enough data available
Salesforce Service Cloud
8.0
Zendesk Support
7.9
Self Service/Community
Forums
HubSpot Service Hub
Not enough data available
Salesforce Service Cloud
8.1
Zendesk Support
8.1
Knowledge Base
HubSpot Service Hub
7.6
Salesforce Service Cloud
8.2
Zendesk Support
8.4
Ideas/Feedback
HubSpot Service Hub
Not enough data available
Salesforce Service Cloud
8.1
Zendesk Support
8.1
Q&A
HubSpot Service Hub
Not enough data available
Salesforce Service Cloud
8.1
Zendesk Support
8.3
Reporting & Analytics
Social Monitoring
HubSpot Service Hub
Not enough data available
Salesforce Service Cloud
8.1
Zendesk Support
8.0
Reporting
HubSpot Service Hub
9.0
Salesforce Service Cloud
8.0
Zendesk Support
8.0
Dashboards
HubSpot Service Hub
8.7
Salesforce Service Cloud
8.1
Zendesk Support
8.2
Platform
Mobile User Support
HubSpot Service Hub
7.3
Salesforce Service Cloud
7.8
Zendesk Support
8.1
ITIL Compliance
HubSpot Service Hub
Not enough data available
Salesforce Service Cloud
8.2
Zendesk Support
8.2
Customization
HubSpot Service Hub
Not enough data available
Salesforce Service Cloud
8.2
Zendesk Support
8.0
User, Role, and Access Management
HubSpot Service Hub
Not enough data available
Salesforce Service Cloud
8.4
Zendesk Support
8.3
Internationalization
HubSpot Service Hub
Not enough data available
Salesforce Service Cloud
8.0
Zendesk Support
8.2
Performance & Reliability
HubSpot Service Hub
Not enough data available
Salesforce Service Cloud
8.2
Zendesk Support
8.5
Integration APIs
HubSpot Service Hub
Not enough data available
Salesforce Service Cloud
8.1
Zendesk Support
8.4

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
63.3%
24.4%
38.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.3%
41.3%
45.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
3.3%
34.2%
16.8%
HubSpot Service Hub
Small-Business
63.3%
Mid-Market
33.3%
Enterprise
3.3%
Salesforce Service Cloud
Small-Business
24.4%
Mid-Market
41.3%
Enterprise
34.2%
Zendesk Support
Small-Business
38.2%
Mid-Market
45.0%
Enterprise
16.8%

Reviewers' Industry

 
Marketing and Advertising
16.7%
Information Technology and Services
14.1%
Computer Software
17.2%
 
Telecommunications
6.7%
Computer Software
13.9%
Information Technology and Services
14.5%
 
Education Management
6.7%
Internet
7.6%
Internet
9.4%
 
Consumer Services
6.7%
Hospital & Health Care
3.2%
Marketing and Advertising
4.8%
 
Computer Software
6.7%
Non-Profit Organization Management
3.2%
Retail
3.8%
 
Other
56.7%
Other
57.9%
Other
50.3%
HubSpot Service Hub
Marketing and Advertising
16.7%
Telecommunications
6.7%
Education Management
6.7%
Consumer Services
6.7%
Computer Software
6.7%
Other
56.7%
Salesforce Service Cloud
Information Technology and Services
14.1%
Computer Software
13.9%
Internet
7.6%
Hospital & Health Care
3.2%
Non-Profit Organization Management
3.2%
Other
57.9%
Zendesk Support
Computer Software
17.2%
Information Technology and Services
14.5%
Internet
9.4%
Marketing and Advertising
4.8%
Retail
3.8%
Other
50.3%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Tammy B.
Consultant in Legal Services

I like the Knowledge that they offer from building the website from scratch. I like that they have good insight and letting me know what is available and recommendations for the domain names to track the most attention. I like how they can take a small idea...

G2 User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

Josh E.
User in Computer Software

The Next Gen Agent is rather complicated and it seems kind of difficult to use. Also, it doesn't seem to understand to combine certain tickets (such as those starting with "Re:") so we have to do that manually. It is also rather annoying that the Next Gen...

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
HubSpot Service Hub
Most Helpful Favorable Review
Tammy B.
Consultant in Legal Services

I like the Knowledge that they offer from building the website from scratch. I like that they have good insight and letting me know what is available and recommendations for the domain names to track the most attention. I like how they can take a small idea...

Most Helpful Critical Review
G2 User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

Salesforce Service Cloud
Most Helpful Favorable Review
G2 User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

Most Helpful Critical Review
Josh E.
User in Computer Software

The Next Gen Agent is rather complicated and it seems kind of difficult to use. Also, it doesn't seem to understand to combine certain tickets (such as those starting with "Re:") so we have to do that manually. It is also rather annoying that the Next Gen...

Zendesk Support
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Screenshots

 
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HubSpot Service Hub
Salesforce Service Cloud

Videos

 No videos provided

Happy customers. Let’s make them happier with Service Cloud.

No videos provided
HubSpot Service Hub
No videos provided
Salesforce Service Cloud

Happy customers. Let’s make them happier with Service Cloud.

Zendesk Support
No videos provided

Downloads

 No downloads providedNo downloads provided
HubSpot Service Hub
No downloads provided
Zendesk Support
No downloads provided
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