Compare HubSpot Service Hub, Salesforce Service Cloud, and ServiceNow

Pricing

 
Service Hub Free
$0
Service Essentials Edition
$ 25 USD
Per user/month (billed annually)
 
Service Hub Enterprise
$1,200
/month
Professional Edition
$ 75 USD
Per user/month (billed annually)
 
Service Hub Professional
$400
/month
Enterprise Edition
$ 150 USD
Per user/month (billed annually)
 
Service Hub Starter
$50
/month
Unlimited Edition
$ 300 USD
Per user/month (billed annually)
 
Free Trial Unavailable
Free Trial
Free Trial Unavailable
HubSpot Service Hub
Service Hub Free
$0
Service Hub Enterprise
$1,200/month
Service Hub Professional
$400/month
Service Hub Starter
$50/month
Free Trial Unavailable
Salesforce Service Cloud
Service Essentials Edition
$ 25 USDPer user/month (billed annually)
Professional Edition
$ 75 USDPer user/month (billed annually)
Enterprise Edition
$ 150 USDPer user/month (billed annually)
Unlimited Edition
$ 300 USDPer user/month (billed annually)
Free Trial
ServiceNow
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.9
8.5
8.4
Ease of Use
Ease of Use
9.1
8.0
7.4
Ease of Setup
Ease of Setup
8.2
7.6
7.2
Ease of Admin
Ease of Admin
8.2
8.0
7.8
Quality of Support
Quality of Support
8.7
8.1
7.9
Ease of Doing Business With
Ease of Doing Business With
8.9
8.4
8.1
Product Direction (% positive)
Product Direction (% positive)
10.0
7.8
7.8
Meets Requirements
HubSpot Service Hub
8.9
Salesforce Service Cloud
8.5
ServiceNow
8.4
Ease of Use
HubSpot Service Hub
9.1
Salesforce Service Cloud
8.0
ServiceNow
7.4
Ease of Setup
HubSpot Service Hub
8.2
Salesforce Service Cloud
7.6
ServiceNow
7.2
Ease of Admin
HubSpot Service Hub
8.2
Salesforce Service Cloud
8.0
ServiceNow
7.8
Quality of Support
HubSpot Service Hub
8.7
Salesforce Service Cloud
8.1
ServiceNow
7.9
Ease of Doing Business With
HubSpot Service Hub
8.9
Salesforce Service Cloud
8.4
ServiceNow
8.1
Product Direction (% positive)
HubSpot Service Hub
10.0
Salesforce Service Cloud
7.8
ServiceNow
7.8

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
65.4%
24.4%
3.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
30.8%
41.4%
17.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
3.8%
34.1%
79.1%
HubSpot Service Hub
Small-Business
65.4%
Mid-Market
30.8%
Enterprise
3.8%
Salesforce Service Cloud
Small-Business
24.4%
Mid-Market
41.4%
Enterprise
34.1%
ServiceNow
Small-Business
3.8%
Mid-Market
17.1%
Enterprise
79.1%

Reviewers' Industry

 
Marketing and Advertising
21.2%
Information Technology and Services
14.7%
Information Technology and Services
27.6%
 
Telecommunications
9.1%
Computer Software
14.2%
Hospital & Health Care
7.5%
 
Mechanical or Industrial Engineering
6.1%
Internet
8.0%
Higher Education
7.5%
 
Legal Services
6.1%
Hospital & Health Care
3.6%
Computer Software
6.8%
 
Education Management
6.1%
Financial Services
3.4%
Financial Services
6.0%
 
Other
51.5%
Other
56.2%
Other
44.7%
HubSpot Service Hub
Marketing and Advertising
21.2%
Telecommunications
9.1%
Mechanical or Industrial Engineering
6.1%
Legal Services
6.1%
Education Management
6.1%
Other
51.5%
Salesforce Service Cloud
Information Technology and Services
14.7%
Computer Software
14.2%
Internet
8.0%
Hospital & Health Care
3.6%
Financial Services
3.4%
Other
56.2%
ServiceNow
Information Technology and Services
27.6%
Hospital & Health Care
7.5%
Higher Education
7.5%
Computer Software
6.8%
Financial Services
6.0%
Other
44.7%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User

We currently use HubSpot Marketing, HubSpot Sales, and HubSpot Service and I love having one tool for everything. Our company is still relatively small (fewer than 20 employees), so there is a lot of overlap in our duties. We had been using one software for...

G2 User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

Ikram B.
Industry Analyst / Tech Writer in Financial Services

There are many things I like about ServiceNow. It has a great incident management system that ties well with problem management. ServiceNow allows us to fully customize the look and feel of it. Many of us don't even know who the manufacture of the...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

G2 User in Internet

API is one of the worst I have ever worked with. I have never seen an API throttled to the pathetic rate desk.com allows. Their documentation for single-sign-on is ATROCIOUS, and flat-out does not work in python. Their support is awful, particularly...

Max L.
User in Broadcast Media

Extremely Slow. confusing, Hard to Setup Slow to add attachments no accept % to and easy research - Key sensitive on research Any customization for your company will slow down the performance no easy to use search ticket options sometimes there is...

 
HubSpot Service Hub
Most Helpful Favorable Review
G2 User

We currently use HubSpot Marketing, HubSpot Sales, and HubSpot Service and I love having one tool for everything. Our company is still relatively small (fewer than 20 employees), so there is a lot of overlap in our duties. We had been using one software for...

Most Helpful Critical Review
G2 User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

Salesforce Service Cloud
Most Helpful Favorable Review
G2 User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

Most Helpful Critical Review
G2 User in Internet

API is one of the worst I have ever worked with. I have never seen an API throttled to the pathetic rate desk.com allows. Their documentation for single-sign-on is ATROCIOUS, and flat-out does not work in python. Their support is awful, particularly...

ServiceNow
Most Helpful Favorable Review
Ikram B.
Industry Analyst / Tech Writer in Financial Services

There are many things I like about ServiceNow. It has a great incident management system that ties well with problem management. ServiceNow allows us to fully customize the look and feel of it. Many of us don't even know who the manufacture of the...

Most Helpful Critical Review
Max L.
User in Broadcast Media

Extremely Slow. confusing, Hard to Setup Slow to add attachments no accept % to and easy research - Key sensitive on research Any customization for your company will slow down the performance no easy to use search ticket options sometimes there is...

Screenshots

 
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HubSpot Service Hub
Salesforce Service Cloud

Videos

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Happy customers. Let’s make them happier with Service Cloud.

No videos provided
HubSpot Service Hub
No videos provided
Salesforce Service Cloud

Happy customers. Let’s make them happier with Service Cloud.

ServiceNow
No videos provided

Downloads

 No downloads providedNo downloads provided
HubSpot Service Hub
No downloads provided
ServiceNow
No downloads provided
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