Compare HubSpot Service Hub, Salesforce Knowledge, and Zendesk Support

Pricing

 
Service Hub Enterprise
$1,200
/month
Essential
$5
/month
 
Service Hub Professional
$400
/month
Team
$19
/month
 
Service Hub Starter
$50
/month
Professional
$49
/month
 
Service Hub Free
$0
Enterprise
$99
/month
 
Free Trial Unavailable
Free Trial Unavailable
Free Trial
HubSpot Service Hub
Service Hub Enterprise
$1,200/month
Service Hub Professional
$400/month
Service Hub Starter
$50/month
Service Hub Free
$0
Free Trial Unavailable
Salesforce Knowledge
Free Trial Unavailable
Zendesk Support
Essential
$5/month
Team
$19/month
Professional
$49/month
Enterprise
$99/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.9
8.8
8.7
Ease of Use
Ease of Use
9.1
8.1
8.6
Ease of Setup
Ease of Setup
8.2
7.5
8.2
Ease of Admin
Ease of Admin
8.2
7.8
8.3
Quality of Support
Quality of Support
8.7
8.1
8.3
Ease of Doing Business With
Ease of Doing Business With
8.9
8.3
8.4
Product Direction (% positive)
Product Direction (% positive)
10.0
8.5
7.6
Meets Requirements
HubSpot Service Hub
8.9
Salesforce Knowledge
8.8
Zendesk Support
8.7
Ease of Use
HubSpot Service Hub
9.1
Salesforce Knowledge
8.1
Zendesk Support
8.6
Ease of Setup
HubSpot Service Hub
8.2
Salesforce Knowledge
7.5
Zendesk Support
8.2
Ease of Admin
HubSpot Service Hub
8.2
Salesforce Knowledge
7.8
Zendesk Support
8.3
Quality of Support
HubSpot Service Hub
8.7
Salesforce Knowledge
8.1
Zendesk Support
8.3
Ease of Doing Business With
HubSpot Service Hub
8.9
Salesforce Knowledge
8.3
Zendesk Support
8.4
Product Direction (% positive)
HubSpot Service Hub
10.0
Salesforce Knowledge
8.5
Zendesk Support
7.6

Features

Knowledge Share
Knowledge Base
HubSpot Service Hub
8.2
Salesforce Knowledge
8.8
Zendesk Support
8.6
Searchable Articles
HubSpot Service Hub
8.3
Salesforce Knowledge
8.8
Zendesk Support
8.6
Community Forums
HubSpot Service Hub
Not enough data available
Salesforce Knowledge
8.1
Zendesk Support
8.3
Interactive FAQs & Forums
HubSpot Service Hub
Not enough data available
Salesforce Knowledge
Not enough data available
Zendesk Support
8.3
Interaction
Web Portals
HubSpot Service Hub
Not enough data available
Salesforce Knowledge
8.7
Zendesk Support
8.6
Forum to Reponse
HubSpot Service Hub
Not enough data available
Salesforce Knowledge
8.7
Zendesk Support
8.5
Tickets and Tagging
HubSpot Service Hub
Not enough data available
Salesforce Knowledge
8.0
Zendesk Support
8.9
Live Chat
HubSpot Service Hub
Not enough data available
Salesforce Knowledge
7.3
Zendesk Support
8.6

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
65.4%
9.1%
38.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
30.8%
45.5%
44.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
3.8%
45.5%
16.8%
HubSpot Service Hub
Small-Business
65.4%
Mid-Market
30.8%
Enterprise
3.8%
Salesforce Knowledge
Small-Business
9.1%
Mid-Market
45.5%
Enterprise
45.5%
Zendesk Support
Small-Business
38.3%
Mid-Market
44.9%
Enterprise
16.8%

Reviewers' Industry

 
Marketing and Advertising
21.2%
Internet
22.2%
Computer Software
17.5%
 
Telecommunications
9.1%
Computer Software
22.2%
Information Technology and Services
15.2%
 
Mechanical or Industrial Engineering
6.1%
Insurance
11.1%
Internet
9.9%
 
Legal Services
6.1%
Hospital & Health Care
11.1%
Marketing and Advertising
4.7%
 
Education Management
6.1%
Textiles
5.6%
Retail
3.5%
 
Other
51.5%
Other
27.8%
Other
49.2%
HubSpot Service Hub
Marketing and Advertising
21.2%
Telecommunications
9.1%
Mechanical or Industrial Engineering
6.1%
Legal Services
6.1%
Education Management
6.1%
Other
51.5%
Salesforce Knowledge
Internet
22.2%
Computer Software
22.2%
Insurance
11.1%
Hospital & Health Care
11.1%
Textiles
5.6%
Other
27.8%
Zendesk Support
Computer Software
17.5%
Information Technology and Services
15.2%
Internet
9.9%
Marketing and Advertising
4.7%
Retail
3.5%
Other
49.2%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Luke B.
Administrator in Computer Software

HubSpot's Service Hub is just flat out easy to use. From setting up tickets to running reports, it's all super efficient and flows right into the rest of the software. They also regularly add new features!

G2 User in Information Technology and Services

I like Salesforce Knowledge user interface

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

G2 User in Internet

Working with multiple languages is not easier, especially if you need to have different versions of English articles (US, UK, AU, CA, etc.). The drafting and approval processes are confusing. Often it feels like Salesforce acquired a product and just put a...

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
HubSpot Service Hub
Most Helpful Favorable Review
Luke B.
Administrator in Computer Software

HubSpot's Service Hub is just flat out easy to use. From setting up tickets to running reports, it's all super efficient and flows right into the rest of the software. They also regularly add new features!

Most Helpful Critical Review
G2 User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

Salesforce Knowledge
Most Helpful Favorable Review
G2 User in Information Technology and Services

I like Salesforce Knowledge user interface

Most Helpful Critical Review
G2 User in Internet

Working with multiple languages is not easier, especially if you need to have different versions of English articles (US, UK, AU, CA, etc.). The drafting and approval processes are confusing. Often it feels like Salesforce acquired a product and just put a...

Zendesk Support
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Screenshots

 
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No screenshots provided
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HubSpot Service Hub
Salesforce Knowledge
No screenshots provided

Downloads

 No downloads providedNo downloads providedNo downloads provided
HubSpot Service Hub
No downloads provided
Salesforce Knowledge
No downloads provided
Zendesk Support
No downloads provided
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