Compare HubSpot Service Hub vs Salesforce Knowledge

See this
comparison of HubSpot Service Hub vs. Salesforce Knowledge
based on data from user reviews. HubSpot Service Hub rates 4.3/5 stars with 26 reviews. Salesforce Knowledge rates 4.0/5 stars with 11 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Service Hub Enterprise
$1,200
/month
 
Service Hub Professional
$400
/month
 
Service Hub Starter
$50
/month
 
Service Hub Free
$0
 
Free Trial Unavailable
Free Trial Unavailable
HubSpot Service Hub
Service Hub Enterprise
$1,200/month
Service Hub Professional
$400/month
Service Hub Starter
$50/month
Service Hub Free
$0
Free Trial Unavailable
Salesforce Knowledge
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.9
8.8
Ease of Use
Ease of Use
9.1
8.1
Ease of Setup
Ease of Setup
8.2
7.5
Ease of Admin
Ease of Admin
8.2
7.8
Quality of Support
Quality of Support
8.7
8.1
Ease of Doing Business With
Ease of Doing Business With
8.9
8.3
Product Direction (% positive)
Product Direction (% positive)
10.0
8.5
Meets Requirements
HubSpot Service Hub
8.9
Salesforce Knowledge
8.8
Ease of Use
HubSpot Service Hub
9.1
Salesforce Knowledge
8.1
Ease of Setup
HubSpot Service Hub
8.2
Salesforce Knowledge
7.5
Ease of Admin
HubSpot Service Hub
8.2
Salesforce Knowledge
7.8
Quality of Support
HubSpot Service Hub
8.7
Salesforce Knowledge
8.1
Ease of Doing Business With
HubSpot Service Hub
8.9
Salesforce Knowledge
8.3
Product Direction (% positive)
HubSpot Service Hub
10.0
Salesforce Knowledge
8.5

Features

Knowledge Share
Knowledge Base
HubSpot Service Hub
8.2
Salesforce Knowledge
8.8
Searchable Articles
HubSpot Service Hub
8.3
Salesforce Knowledge
8.8
Community Forums
HubSpot Service Hub
Not enough data available
Salesforce Knowledge
8.1
Interactive FAQs & Forums
HubSpot Service Hub
Not enough data available
Salesforce Knowledge
Not enough data available
Interaction
Web Portals
HubSpot Service Hub
Not enough data available
Salesforce Knowledge
8.7
Forum to Reponse
HubSpot Service Hub
Not enough data available
Salesforce Knowledge
8.7
Tickets and Tagging
HubSpot Service Hub
Not enough data available
Salesforce Knowledge
8.0
Live Chat
HubSpot Service Hub
Not enough data available
Salesforce Knowledge
7.3

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
65.4%
9.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
30.8%
45.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
3.8%
45.5%
HubSpot Service Hub
Small-Business
65.4%
Mid-Market
30.8%
Enterprise
3.8%
Salesforce Knowledge
Small-Business
9.1%
Mid-Market
45.5%
Enterprise
45.5%

Reviewers' Industry

 
Marketing and Advertising
21.2%
Internet
22.2%
 
Telecommunications
9.1%
Computer Software
22.2%
 
Mechanical or Industrial Engineering
6.1%
Insurance
11.1%
 
Legal Services
6.1%
Hospital & Health Care
11.1%
 
Education Management
6.1%
Textiles
5.6%
 
Other
51.5%
Other
27.8%
HubSpot Service Hub
Marketing and Advertising
21.2%
Telecommunications
9.1%
Mechanical or Industrial Engineering
6.1%
Legal Services
6.1%
Education Management
6.1%
Other
51.5%
Salesforce Knowledge
Internet
22.2%
Computer Software
22.2%
Insurance
11.1%
Hospital & Health Care
11.1%
Textiles
5.6%
Other
27.8%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User

it's easy to use- much easier than our previous agency management system

G2 User

I love that we can write knowledge articles for internal use or for our clients and that we can associate our articles with cases so if anyone needs to reference an article, it is easily searchable.

Most Helpful Critical Review
Most Helpful Critical Review
G2 User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

G2 User in Internet

Working with multiple languages is not easier, especially if you need to have different versions of English articles (US, UK, AU, CA, etc.). The drafting and approval processes are confusing. Often it feels like Salesforce acquired a product and just put a...

 
HubSpot Service Hub
Most Helpful Favorable Review
G2 User

it's easy to use- much easier than our previous agency management system

Most Helpful Critical Review
G2 User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

Salesforce Knowledge
Most Helpful Favorable Review
G2 User

I love that we can write knowledge articles for internal use or for our clients and that we can associate our articles with cases so if anyone needs to reference an article, it is easily searchable.

Most Helpful Critical Review
G2 User in Internet

Working with multiple languages is not easier, especially if you need to have different versions of English articles (US, UK, AU, CA, etc.). The drafting and approval processes are confusing. Often it feels like Salesforce acquired a product and just put a...

Screenshots

 
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2 of 4
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No screenshots provided
HubSpot Service Hub
Salesforce Knowledge
No screenshots provided

Downloads

 No downloads providedNo downloads provided
HubSpot Service Hub
No downloads provided
Salesforce Knowledge
No downloads provided
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