Compare HubSpot Service Hub and RingCentral Engage
See this
side-by-side comparison of HubSpot Service Hub vs. RingCentral Engage
based on preference data from user reviews. HubSpot Service Hub rates 4.4/5 stars with 522 reviews. By contrast, RingCentral Engage rates 4.1/5 stars with 24 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
 HubSpot Service Hub |  RingCentral Engage | |
| Star Rating | HubSpot Service Hub | RingCentral Engage |
| Market Segments | HubSpot Service Hub Small-Business (68.6% of reviews) | RingCentral Engage Small-Business (54.2% of reviews) |
| Entry Level Price | HubSpot Service Hub $0 | RingCentral Engage No pricing information available |
HubSpot Service Hub vs RingCentral Engage
- Reviewers felt that RingCentral Engage meets the needs of their business better than HubSpot Service Hub.
- When comparing quality of ongoing product support, reviewers felt that HubSpot Service Hub is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of HubSpot Service Hub over RingCentral Engage.
Categories
Shared Categories
HubSpot Service Hub and RingCentral Engage are categorized as Customer Self-Service, Help Desk, Live Chat, and Conversational Customer Engagement
Unique Categories
HubSpot Service Hub is categorized as Shared Inbox, Enterprise Feedback Management, and Customer Success
RingCentral Engage is categorized as Contact Center Operations, Contact Center Workforce, Employee Monitoring, Social Customer Service, UCaaS Platforms, Customer Communications Management, and Complaint Management
Pricing
Service Hub Free
$0
Service Hub Starter
$50/month
Service Hub Professional
$400/month
Service Hub Enterprise
$1,200/month
Free Trial
‐
‐
‐
‐
Free Trial Unavailable
Ratings
Meets Requirements
HubSpot Service Hub
Responses: 378
RingCentral Engage
Responses: 19
Ease of Use
HubSpot Service Hub
Responses: 384
RingCentral Engage
Responses: 18
Ease of Setup
HubSpot Service Hub
Responses: 159
RingCentral Engage
Not enough data availableEase of Admin
HubSpot Service Hub
Responses: 162
RingCentral Engage
Not enough data availableQuality of Support
HubSpot Service Hub
Responses: 364
RingCentral Engage
Responses: 14
Ease of Doing Business With
HubSpot Service Hub
Responses: 161
RingCentral Engage
Not enough data availableProduct Direction (% positive)
HubSpot Service Hub
Responses: 367
RingCentral Engage
Responses: 18
Features
Ticket and Case Management
Ticket creation user experience
HubSpot Service Hub
Responses: 175
Verified Feature
RingCentral Engage
Ticket response user experience
HubSpot Service Hub
Responses: 180
Verified Feature
RingCentral Engage
Workflow
HubSpot Service Hub
Responses: 177
Verified Feature
RingCentral Engage
Response Automation
HubSpot Service Hub
Responses: 158
Verified Feature
RingCentral Engage
SLA Management
HubSpot Service Hub
Responses: 20
RingCentral Engage
Attachments/Screencasts
HubSpot Service Hub
Responses: 168
Verified Feature
RingCentral Engage
Ticket Collaboration
HubSpot Service Hub
Responses: 161
RingCentral Engage
Customer and Contacts Database
HubSpot Service Hub
Responses: 155
Verified Feature
RingCentral Engage
Friendliness
Personalization
HubSpot Service Hub
Responses: 168
RingCentral Engage
Responses: 6
Concierge Case Manager
HubSpot Service Hub
Responses: 112
RingCentral Engage
Seamless Escalation
HubSpot Service Hub
RingCentral Engage
Knowledge Share
Knowledge Base
HubSpot Service Hub
Responses: 158
RingCentral Engage
Searchable Articles
HubSpot Service Hub
Responses: 152
RingCentral Engage
Responses: 5
Community Forums
HubSpot Service Hub
RingCentral Engage
Responses: 5
Interactive FAQs & Forums
HubSpot Service Hub
RingCentral Engage
Responses: 5
Communication
Pop-up Chat
HubSpot Service Hub
Responses: 24
Verified Feature
RingCentral Engage
Responses: 8
Verified Feature
Notifications
HubSpot Service Hub
Responses: 27
Verified Feature
RingCentral Engage
Responses: 9
Verified Feature
Targeted Emails
HubSpot Service Hub
Responses: 25
Verified Feature
RingCentral Engage
In-App Messaging
HubSpot Service Hub
Responses: 22
RingCentral Engage
Responses: 9
Verified Feature
Co-Browsing
HubSpot Service Hub
Responses: 14
RingCentral Engage
Unification
Simultaneous Multichannel
HubSpot Service Hub
Responses: 105
RingCentral Engage
Transcripts
HubSpot Service Hub
Responses: 102
RingCentral Engage
Multipurpose Engagement
HubSpot Service Hub
RingCentral Engage
Interaction
Web Portals
HubSpot Service Hub
RingCentral Engage
Responses: 6
Forum to Reponse
HubSpot Service Hub
RingCentral Engage
Responses: 5
Tickets and Tagging
HubSpot Service Hub
Responses: 149
RingCentral Engage
Responses: 5
Live Chat
HubSpot Service Hub
Responses: 128
RingCentral Engage
Responses: 6
Internal Use
Customization
HubSpot Service Hub
Responses: 24
Verified Feature
RingCentral Engage
Conversation Archiving
HubSpot Service Hub
Responses: 25
Verified Feature
RingCentral Engage
Responses: 7
Verified Feature
Lead Development
HubSpot Service Hub
Responses: 23
Verified Feature
RingCentral Engage
Responses: 8
Verified Feature
Knowledge Base
HubSpot Service Hub
Responses: 29
RingCentral Engage
Responses: 7
Verified Feature
Team Inbox
HubSpot Service Hub
Responses: 29
Verified Feature
RingCentral Engage
Responses: 5
Verified Feature
Customer Profiles
HubSpot Service Hub
Responses: 29
Verified Feature
RingCentral Engage
Responses: 7
Verified Feature
Communication Channels
Customer Portal
HubSpot Service Hub
Responses: 22
RingCentral Engage
Email to Case
HubSpot Service Hub
Responses: 172
Verified Feature
RingCentral Engage
Chat/Live Support
HubSpot Service Hub
Responses: 134
Verified Feature
RingCentral Engage
Social Integration
HubSpot Service Hub
Responses: 17
RingCentral Engage
Voice
HubSpot Service Hub
Responses: 96
RingCentral Engage
Platform
Mobile User Support
HubSpot Service Hub
Responses: 56
RingCentral Engage
Customization
HubSpot Service Hub
Responses: 24
Verified Feature
RingCentral Engage
User, Role, and Access Management
HubSpot Service Hub
Responses: 98
Verified Feature
RingCentral Engage
Integration
HubSpot Service Hub
Responses: 83
Verified Feature
RingCentral Engage
Reporting
HubSpot Service Hub
Responses: 159
Verified Feature
RingCentral Engage
Dashboards
HubSpot Service Hub
Responses: 169
Verified Feature
RingCentral Engage
Reviewers' Company Size
Reviewers of both HubSpot Service Hub and RingCentral Engage were most often representing companies in the Small-Business segment.
Small-Business
(50 or fewer emp.)
HubSpot Service Hub
RingCentral Engage
Mid-Market
(51-1000 emp.)
HubSpot Service Hub
RingCentral Engage
Enterprise
(> 1000 emp.)
HubSpot Service Hub
RingCentral Engage
Reviewers' Industry
Computer Software
20.0%
Information Technology and Services
9.4%
Marketing and Advertising
6.4%
Real Estate
5.3%
Financial Services
4.7%
Other
54.2%
Computer Software
12.5%
Staffing and Recruiting
8.3%
Internet
8.3%
Consumer Services
8.3%
Utilities
4.2%
Other
58.3%
Reviews
Most Helpful Favorable Review
User in Consumer Services
You can customize it based on your needs You can easily modify the pipeline, tags... and get proper analytics Easy to set up fast The chat is good Webform simple but good
User in Luxury Goods & Jewelry
I rarely experienced connectivity issues. Most of the time if it was hard to hear a client, it was due to their cell service or another form of local disruption such as wind. Calls rarely dropped and when I’m they did I was immediately able to reach back out.
Most Helpful Critical Review
User in Information Technology and Services
There is no proper customer portal where a customer can view their tickets, open or closed. The only way they can track tickets is via email.
User in Broadcast Media
There wasn't anything super specific that differentiated it from other video services.
Top Alternatives
Discussions
How to customise the website
2 comments
ED
Eduardo,
Its not entirely clear to me what you are hoping to customize? We have been able to do quite a bit with ours for the Knowledge Base. Here's a link...Read more
Service Hub Features - What features are available?
1 comment
Offical Response from HubSpot Service Hub
Service Hub offers a help desk, shared inbox, knowledge base, live chat and bots, customer feedback tools, and integrates with the HubSpot CRM.Read more
Help Desk Feature - Do you offer a help desk?
1 comment
Offical Response from HubSpot Service Hub
Yes, HubSpot offers help desk & ticketing software. The software allows teams to log and track customer requests, as well as automate and assign tickets to...Read more
RingCentral Engage has no discussions with answers
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