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Compare HubSpot Service Hub and RingCentral Engage

See this
side-by-side comparison of HubSpot Service Hub vs. RingCentral Engage
based on preference data from user reviews. HubSpot Service Hub rates 4.4/5 stars with 522 reviews. By contrast, RingCentral Engage rates 4.1/5 stars with 24 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
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HubSpot Service Hub
HubSpot Service Hub
(522)
4.4 out of 5
HubSpot Service Hub
RingCentral Engage
RingCentral Engage
(24)
4.1 out of 5
RingCentral Engage
Star Rating
HubSpot Service Hub
HubSpot Service Hub
RingCentral Engage
RingCentral Engage
Market Segments
HubSpot Service Hub
HubSpot Service Hub
Small-Business (68.6% of reviews)
RingCentral Engage
RingCentral Engage
Small-Business (54.2% of reviews)
Entry Level Price
HubSpot Service Hub
HubSpot Service Hub
$0
RingCentral Engage
RingCentral Engage
No pricing information available

HubSpot Service Hub vs RingCentral Engage

  • Reviewers felt that RingCentral Engage meets the needs of their business better than HubSpot Service Hub.
  • When comparing quality of ongoing product support, reviewers felt that HubSpot Service Hub is the preferred option.
  • For feature updates and roadmaps, our reviewers preferred the direction of HubSpot Service Hub over RingCentral Engage.
Categories
Shared Categories
HubSpot Service Hub
HubSpot Service Hub
RingCentral Engage
RingCentral Engage
HubSpot Service Hub and RingCentral Engage are categorized as Customer Self-Service, Help Desk, Live Chat, and Conversational Customer Engagement
Pricing
HubSpot Service Hub
HubSpot Service Hub Pricing
Service Hub Free
$0
Service Hub Starter
$50/month
Service Hub Professional
$400/month
Service Hub Enterprise
$1,200/month
Free Trial
RingCentral Engage
RingCentral Engage Pricing
Free Trial Unavailable
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Ratings
Meets Requirements
HubSpot Service Hub
HubSpot Service Hub
8.4
Responses: 378
RingCentral Engage
RingCentral Engage
8.8
Responses: 19
Ease of Use
HubSpot Service Hub
HubSpot Service Hub
8.5
Responses: 384
RingCentral Engage
RingCentral Engage
8.6
Responses: 18
Ease of Setup
HubSpot Service Hub
HubSpot Service Hub
8.2
Responses: 159
RingCentral Engage
RingCentral Engage
Not enough data available
Ease of Admin
HubSpot Service Hub
HubSpot Service Hub
8.4
Responses: 162
RingCentral Engage
RingCentral Engage
Not enough data available
Quality of Support
HubSpot Service Hub
HubSpot Service Hub
8.9
Responses: 364
RingCentral Engage
RingCentral Engage
8.0
Responses: 14
Ease of Doing Business With
HubSpot Service Hub
HubSpot Service Hub
8.8
Responses: 161
RingCentral Engage
RingCentral Engage
Not enough data available
Product Direction (% positive)
HubSpot Service Hub
HubSpot Service Hub
8.7
Responses: 367
RingCentral Engage
RingCentral Engage
5.5
Responses: 18
Features
Ticket and Case Management
Ticket creation user experience
HubSpot Service Hub
HubSpot Service Hub
8.5
Responses: 175
Verified Feature
RingCentral Engage
RingCentral Engage
Not enough data available
Ticket response user experience
HubSpot Service Hub
HubSpot Service Hub
8.4
Responses: 180
Verified Feature
RingCentral Engage
RingCentral Engage
Not enough data available
Workflow
HubSpot Service Hub
HubSpot Service Hub
8.4
Responses: 177
Verified Feature
RingCentral Engage
RingCentral Engage
Not enough data available
Response Automation
HubSpot Service Hub
HubSpot Service Hub
8.4
Responses: 158
Verified Feature
RingCentral Engage
RingCentral Engage
Not enough data available
SLA Management
HubSpot Service Hub
HubSpot Service Hub
7.6
Responses: 20
RingCentral Engage
RingCentral Engage
Not enough data available
Attachments/Screencasts
HubSpot Service Hub
HubSpot Service Hub
8.2
Responses: 168
Verified Feature
RingCentral Engage
RingCentral Engage
Not enough data available
Ticket Collaboration
HubSpot Service Hub
HubSpot Service Hub
8.5
Responses: 161
RingCentral Engage
RingCentral Engage
Not enough data available
Customer and Contacts Database
HubSpot Service Hub
HubSpot Service Hub
8.7
Responses: 155
Verified Feature
RingCentral Engage
RingCentral Engage
Not enough data available
Friendliness
Personalization
HubSpot Service Hub
HubSpot Service Hub
8.3
Responses: 168
RingCentral Engage
RingCentral Engage
8.6
Responses: 6
Concierge Case Manager
HubSpot Service Hub
HubSpot Service Hub
8.3
Responses: 112
RingCentral Engage
RingCentral Engage
Not enough data available
Seamless Escalation
HubSpot Service Hub
HubSpot Service Hub
Feature Not Available
RingCentral Engage
RingCentral Engage
Not enough data available
Knowledge Share
Knowledge Base
HubSpot Service Hub
HubSpot Service Hub
8.8
Responses: 158
RingCentral Engage
RingCentral Engage
Not enough data available
Searchable Articles
HubSpot Service Hub
HubSpot Service Hub
8.9
Responses: 152
RingCentral Engage
RingCentral Engage
8.7
Responses: 5
Community Forums
HubSpot Service Hub
HubSpot Service Hub
Feature Not Available
RingCentral Engage
RingCentral Engage
8.7
Responses: 5
Interactive FAQs & Forums
HubSpot Service Hub
HubSpot Service Hub
Feature Not Available
RingCentral Engage
RingCentral Engage
9.3
Responses: 5
Communication
Pop-up Chat
HubSpot Service Hub
HubSpot Service Hub
9.0
Responses: 24
Verified Feature
RingCentral Engage
RingCentral Engage
9.4
Responses: 8
Verified Feature
Notifications
HubSpot Service Hub
HubSpot Service Hub
8.6
Responses: 27
Verified Feature
RingCentral Engage
RingCentral Engage
8.5
Responses: 9
Verified Feature
Targeted Emails
HubSpot Service Hub
HubSpot Service Hub
8.8
Responses: 25
Verified Feature
RingCentral Engage
RingCentral Engage
Not enough data available
In-App Messaging
HubSpot Service Hub
HubSpot Service Hub
8.3
Responses: 22
RingCentral Engage
RingCentral Engage
8.5
Responses: 9
Verified Feature
Co-Browsing
HubSpot Service Hub
HubSpot Service Hub
8.0
Responses: 14
RingCentral Engage
RingCentral Engage
Not enough data available
Unification
Simultaneous Multichannel
HubSpot Service Hub
HubSpot Service Hub
8.3
Responses: 105
RingCentral Engage
RingCentral Engage
Not enough data available
Transcripts
HubSpot Service Hub
HubSpot Service Hub
8.4
Responses: 102
RingCentral Engage
RingCentral Engage
Not enough data available
Multipurpose Engagement
HubSpot Service Hub
HubSpot Service Hub
Feature Not Available
RingCentral Engage
RingCentral Engage
Not enough data available
Interaction
Web Portals
HubSpot Service Hub
HubSpot Service Hub
Not enough data available
RingCentral Engage
RingCentral Engage
9.2
Responses: 6
Forum to Reponse
HubSpot Service Hub
HubSpot Service Hub
Feature Not Available
RingCentral Engage
RingCentral Engage
8.7
Responses: 5
Tickets and Tagging
HubSpot Service Hub
HubSpot Service Hub
8.6
Responses: 149
RingCentral Engage
RingCentral Engage
8.7
Responses: 5
Live Chat
HubSpot Service Hub
HubSpot Service Hub
8.6
Responses: 128
RingCentral Engage
RingCentral Engage
9.2
Responses: 6
Internal Use
Customization
HubSpot Service Hub
HubSpot Service Hub
8.3
Responses: 24
Verified Feature
RingCentral Engage
RingCentral Engage
Not enough data available
Conversation Archiving
HubSpot Service Hub
HubSpot Service Hub
8.5
Responses: 25
Verified Feature
RingCentral Engage
RingCentral Engage
9.0
Responses: 7
Verified Feature
Lead Development
HubSpot Service Hub
HubSpot Service Hub
8.5
Responses: 23
Verified Feature
RingCentral Engage
RingCentral Engage
9.4
Responses: 8
Verified Feature
Knowledge Base
HubSpot Service Hub
HubSpot Service Hub
9.4
Responses: 29
RingCentral Engage
RingCentral Engage
8.8
Responses: 7
Verified Feature
Team Inbox
HubSpot Service Hub
HubSpot Service Hub
8.9
Responses: 29
Verified Feature
RingCentral Engage
RingCentral Engage
9.3
Responses: 5
Verified Feature
Customer Profiles
HubSpot Service Hub
HubSpot Service Hub
9.1
Responses: 29
Verified Feature
RingCentral Engage
RingCentral Engage
9.3
Responses: 7
Verified Feature
Communication Channels
Customer Portal
HubSpot Service Hub
HubSpot Service Hub
8.2
Responses: 22
RingCentral Engage
RingCentral Engage
Not enough data available
Email to Case
HubSpot Service Hub
HubSpot Service Hub
8.6
Responses: 172
Verified Feature
RingCentral Engage
RingCentral Engage
Not enough data available
Chat/Live Support
HubSpot Service Hub
HubSpot Service Hub
8.6
Responses: 134
Verified Feature
RingCentral Engage
RingCentral Engage
Not enough data available
Social Integration
HubSpot Service Hub
HubSpot Service Hub
8.3
Responses: 17
RingCentral Engage
RingCentral Engage
Not enough data available
Voice
HubSpot Service Hub
HubSpot Service Hub
8.4
Responses: 96
RingCentral Engage
RingCentral Engage
Not enough data available
Platform
Mobile User Support
HubSpot Service Hub
HubSpot Service Hub
7.1
Responses: 56
RingCentral Engage
RingCentral Engage
Not enough data available
Customization
HubSpot Service Hub
HubSpot Service Hub
8.3
Responses: 24
Verified Feature
RingCentral Engage
RingCentral Engage
Not enough data available
User, Role, and Access Management
HubSpot Service Hub
HubSpot Service Hub
8.3
Responses: 98
Verified Feature
RingCentral Engage
RingCentral Engage
Not enough data available
Integration
HubSpot Service Hub
HubSpot Service Hub
8.3
Responses: 83
Verified Feature
RingCentral Engage
RingCentral Engage
Not enough data available
Reporting
HubSpot Service Hub
HubSpot Service Hub
8.4
Responses: 159
Verified Feature
RingCentral Engage
RingCentral Engage
Not enough data available
Dashboards
HubSpot Service Hub
HubSpot Service Hub
8.5
Responses: 169
Verified Feature
RingCentral Engage
RingCentral Engage
Not enough data available
Reviewers' Company Size
Reviewers of both HubSpot Service Hub and RingCentral Engage were most often representing companies in the Small-Business segment.
Small-Business
(50 or fewer emp.)
HubSpot Service Hub
HubSpot Service Hub
68.6%
RingCentral Engage
RingCentral Engage
54.2%
Mid-Market
(51-1000 emp.)
HubSpot Service Hub
HubSpot Service Hub
29.7%
RingCentral Engage
RingCentral Engage
25.0%
Enterprise
(> 1000 emp.)
HubSpot Service Hub
HubSpot Service Hub
1.7%
RingCentral Engage
RingCentral Engage
20.8%
Reviewers' Industry
HubSpot Service Hub
HubSpot Service Hub Industry
Computer Software
20.0%
Information Technology and Services
9.4%
Marketing and Advertising
6.4%
Real Estate
5.3%
Financial Services
4.7%
Other
54.2%
RingCentral Engage
RingCentral Engage Industry
Computer Software
12.5%
Staffing and Recruiting
8.3%
Internet
8.3%
Consumer Services
8.3%
Utilities
4.2%
Other
58.3%
Reviews
Most Helpful Favorable Review
HubSpot Service Hub
G
User in Consumer Services

You can customize it based on your needs You can easily modify the pipeline, tags... and get proper analytics Easy to set up fast The chat is good Webform simple but good

RingCentral Engage
GM
User in Luxury Goods & Jewelry

I rarely experienced connectivity issues. Most of the time if it was hard to hear a client, it was due to their cell service or another form of local disruption such as wind. Calls rarely dropped and when I’m they did I was immediately able to reach back out.

Most Helpful Critical Review
HubSpot Service Hub
G
User in Information Technology and Services

There is no proper customer portal where a customer can view their tickets, open or closed. The only way they can track tickets is via email.

RingCentral Engage
G
User in Broadcast Media

There wasn't anything super specific that differentiated it from other video services.

Discussions
HubSpot Service Hub
HubSpot Service Hub Discussions
How to customise the website
2 comments
ED
Eduardo, Its not entirely clear to me what you are hoping to customize? We have been able to do quite a bit with ours for the Knowledge Base. Here's a link...Read more
Service Hub Features - What features are available?
1 comment
Offical Response from HubSpot Service Hub
Service Hub offers a help desk, shared inbox, knowledge base, live chat and bots, customer feedback tools, and integrates with the HubSpot CRM.Read more
Help Desk Feature - Do you offer a help desk?
1 comment
Offical Response from HubSpot Service Hub
Yes, HubSpot offers help desk & ticketing software. The software allows teams to log and track customer requests, as well as automate and assign tickets to...Read more
RingCentral Engage
RingCentral Engage Discussions
Monty the Mongoose crying
RingCentral Engage has no discussions with answers
Screenshots
HubSpot Service Hub
HubSpot Service Hub Screenshots
RingCentral Engage
RingCentral Engage Screenshots
Videos
HubSpot Service Hub
HubSpot Service Hub Videos
Video Preview

With Service Hub you can build a real support system that not only helps you keep customers, but creates happier customers. Happy customers promote your brand on social, build positive word of mouth, and help you grow bigger and better.

RingCentral Engage
RingCentral Engage Videos
No videos provided
Downloads
HubSpot Service Hub
HubSpot Service Hub Downloads
No downloads provided
RingCentral Engage
RingCentral Engage Downloads
No downloads provided
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