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Compare HubSpot Service Hub and Rhino Support

See this
side-by-side comparison of HubSpot Service Hub vs. Rhino Support
based on preference data from user reviews. HubSpot Service Hub rates 4.4/5 stars with 522 reviews. By contrast, Rhino Support rates 4.2/5 stars with 11 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
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HubSpot Service Hub
HubSpot Service Hub
(522)
4.4 out of 5
HubSpot Service Hub
Rhino Support
Rhino Support
(11)
4.2 out of 5
Rhino Support
Star Rating
HubSpot Service Hub
HubSpot Service Hub
Rhino Support
Rhino Support
Market Segments
HubSpot Service Hub
HubSpot Service Hub
Small-Business (68.6% of reviews)
Rhino Support
Rhino Support
Small-Business (36.4% of reviews)
Entry Level Price
HubSpot Service Hub
HubSpot Service Hub
$0
Rhino Support
Rhino Support
$47 per month

HubSpot Service Hub vs Rhino Support

  • Reviewers felt that HubSpot Service Hub meets the needs of their business better than Rhino Support.
  • When comparing quality of ongoing product support, reviewers felt that HubSpot Service Hub is the preferred option.
  • For feature updates and roadmaps, our reviewers preferred the direction of HubSpot Service Hub over Rhino Support.
Categories
Shared Categories
HubSpot Service Hub
HubSpot Service Hub
Rhino Support
Rhino Support
HubSpot Service Hub and Rhino Support are categorized as Help Desk and Live Chat
Unique Categories
Rhino Support
Rhino Support has no unique categories
Pricing
HubSpot Service Hub
HubSpot Service Hub Pricing
Service Hub Free
$0
Service Hub Starter
$50/month
Service Hub Professional
$400/month
Service Hub Enterprise
$1,200/month
Free Trial
Rhino Support
Rhino Support Pricing
Solo
$47per month
Pro
$97per month
Platinum
$197per month
Free Trial
Ratings
Meets Requirements
HubSpot Service Hub
HubSpot Service Hub
8.4
Responses: 378
Rhino Support
Rhino Support
8.3
Responses: 8
Ease of Use
HubSpot Service Hub
HubSpot Service Hub
8.5
Responses: 384
Rhino Support
Rhino Support
7.9
Responses: 8
Ease of Setup
HubSpot Service Hub
HubSpot Service Hub
8.2
Responses: 159
Rhino Support
Rhino Support
Not enough data available
Ease of Admin
HubSpot Service Hub
HubSpot Service Hub
8.4
Responses: 162
Rhino Support
Rhino Support
Not enough data available
Quality of Support
HubSpot Service Hub
HubSpot Service Hub
8.9
Responses: 364
Rhino Support
Rhino Support
7.7
Responses: 8
Ease of Doing Business With
HubSpot Service Hub
HubSpot Service Hub
8.8
Responses: 161
Rhino Support
Rhino Support
Not enough data available
Product Direction (% positive)
HubSpot Service Hub
HubSpot Service Hub
8.7
Responses: 367
Rhino Support
Rhino Support
8.5
Responses: 8
Features
Ticket and Case Management
Ticket creation user experience
HubSpot Service Hub
HubSpot Service Hub
8.5
Responses: 175
Verified Feature
Rhino Support
Rhino Support
Not enough data available
Ticket response user experience
HubSpot Service Hub
HubSpot Service Hub
8.4
Responses: 180
Verified Feature
Rhino Support
Rhino Support
Not enough data available
Workflow
HubSpot Service Hub
HubSpot Service Hub
8.4
Responses: 177
Verified Feature
Rhino Support
Rhino Support
Not enough data available
Response Automation
HubSpot Service Hub
HubSpot Service Hub
8.4
Responses: 158
Verified Feature
Rhino Support
Rhino Support
Not enough data available
SLA Management
HubSpot Service Hub
HubSpot Service Hub
7.6
Responses: 20
Rhino Support
Rhino Support
Not enough data available
Attachments/Screencasts
HubSpot Service Hub
HubSpot Service Hub
8.2
Responses: 168
Verified Feature
Rhino Support
Rhino Support
Not enough data available
Ticket Collaboration
HubSpot Service Hub
HubSpot Service Hub
8.5
Responses: 161
Rhino Support
Rhino Support
Not enough data available
Customer and Contacts Database
HubSpot Service Hub
HubSpot Service Hub
8.7
Responses: 155
Verified Feature
Rhino Support
Rhino Support
Not enough data available
Communication
Pop-up Chat
HubSpot Service Hub
HubSpot Service Hub
9.0
Responses: 24
Verified Feature
Rhino Support
Rhino Support
Not enough data available
Notifications
HubSpot Service Hub
HubSpot Service Hub
8.6
Responses: 27
Verified Feature
Rhino Support
Rhino Support
Not enough data available
Targeted Emails
HubSpot Service Hub
HubSpot Service Hub
8.8
Responses: 25
Verified Feature
Rhino Support
Rhino Support
Not enough data available
In-App Messaging
HubSpot Service Hub
HubSpot Service Hub
8.3
Responses: 22
Rhino Support
Rhino Support
Not enough data available
Co-Browsing
HubSpot Service Hub
HubSpot Service Hub
8.0
Responses: 14
Rhino Support
Rhino Support
Not enough data available
Internal Use
Customization
HubSpot Service Hub
HubSpot Service Hub
8.3
Responses: 24
Verified Feature
Rhino Support
Rhino Support
Not enough data available
Conversation Archiving
HubSpot Service Hub
HubSpot Service Hub
8.5
Responses: 25
Verified Feature
Rhino Support
Rhino Support
Not enough data available
Lead Development
HubSpot Service Hub
HubSpot Service Hub
8.5
Responses: 23
Verified Feature
Rhino Support
Rhino Support
Not enough data available
Knowledge Base
HubSpot Service Hub
HubSpot Service Hub
9.4
Responses: 29
Rhino Support
Rhino Support
Not enough data available
Team Inbox
HubSpot Service Hub
HubSpot Service Hub
8.9
Responses: 29
Verified Feature
Rhino Support
Rhino Support
Not enough data available
Customer Profiles
HubSpot Service Hub
HubSpot Service Hub
9.1
Responses: 29
Verified Feature
Rhino Support
Rhino Support
Not enough data available
Communication Channels
Customer Portal
HubSpot Service Hub
HubSpot Service Hub
8.2
Responses: 22
Rhino Support
Rhino Support
Not enough data available
Email to Case
HubSpot Service Hub
HubSpot Service Hub
8.6
Responses: 172
Verified Feature
Rhino Support
Rhino Support
Not enough data available
Chat/Live Support
HubSpot Service Hub
HubSpot Service Hub
8.6
Responses: 134
Verified Feature
Rhino Support
Rhino Support
Not enough data available
Social Integration
HubSpot Service Hub
HubSpot Service Hub
8.3
Responses: 17
Rhino Support
Rhino Support
Not enough data available
Voice
HubSpot Service Hub
HubSpot Service Hub
8.4
Responses: 96
Rhino Support
Rhino Support
Not enough data available
Platform
Mobile User Support
HubSpot Service Hub
HubSpot Service Hub
7.1
Responses: 56
Rhino Support
Rhino Support
Not enough data available
Customization
HubSpot Service Hub
HubSpot Service Hub
8.3
Responses: 24
Verified Feature
Rhino Support
Rhino Support
Not enough data available
User, Role, and Access Management
HubSpot Service Hub
HubSpot Service Hub
8.3
Responses: 98
Verified Feature
Rhino Support
Rhino Support
Not enough data available
Integration
HubSpot Service Hub
HubSpot Service Hub
8.3
Responses: 83
Verified Feature
Rhino Support
Rhino Support
Not enough data available
Reporting
HubSpot Service Hub
HubSpot Service Hub
8.4
Responses: 159
Verified Feature
Rhino Support
Rhino Support
Not enough data available
Dashboards
HubSpot Service Hub
HubSpot Service Hub
8.5
Responses: 169
Verified Feature
Rhino Support
Rhino Support
Not enough data available
Reviewers' Company Size
Reviewers of both HubSpot Service Hub and Rhino Support were most often representing companies in the Small-Business segment.
Small-Business
(50 or fewer emp.)
HubSpot Service Hub
HubSpot Service Hub
68.6%
Rhino Support
Rhino Support
36.4%
Mid-Market
(51-1000 emp.)
HubSpot Service Hub
HubSpot Service Hub
29.7%
Rhino Support
Rhino Support
36.4%
Enterprise
(> 1000 emp.)
HubSpot Service Hub
HubSpot Service Hub
1.7%
Rhino Support
Rhino Support
27.3%
Reviewers' Industry
HubSpot Service Hub
HubSpot Service Hub Industry
Computer Software
20.0%
Information Technology and Services
9.4%
Marketing and Advertising
6.4%
Real Estate
5.3%
Financial Services
4.7%
Other
54.2%
Rhino Support
Rhino Support Industry
Education Management
18.2%
Retail
9.1%
Marketing and Advertising
9.1%
Internet
9.1%
Information Technology and Services
9.1%
Other
45.5%
Reviews
Most Helpful Favorable Review
HubSpot Service Hub
Christopher P.
User in Computer Software

Hubspot is so easily used by everyone. Even if you are not familiar with other programs that are similar. This one is easily the one that takes the cake in my experience. The customization of this product is unheard of anywhere else.

Rhino Support
Manas A.
User in Education Management

Something I really like about this software is that it keeps your user engaged. They can get support instantly or can issue ticket.

Most Helpful Critical Review
HubSpot Service Hub
GM
Administrator in Marketing and Advertising

There have been some teething issues I've come across that I believe are down to the emerging nature of the platform - given time, I hope that the HubSpot team can address these.

Rhino Support
GI
Consultant in Information Technology and Services

I don't really have anything to say, but sometimes it takes a couple of minutes to start working up to the capacity I need it to

Discussions
HubSpot Service Hub
HubSpot Service Hub Discussions
How to customise the website
2 comments
ED
Eduardo, Its not entirely clear to me what you are hoping to customize? We have been able to do quite a bit with ours for the Knowledge Base. Here's a link...Read more
Service Hub Features - What features are available?
1 comment
Offical Response from HubSpot Service Hub
Service Hub offers a help desk, shared inbox, knowledge base, live chat and bots, customer feedback tools, and integrates with the HubSpot CRM.Read more
Help Desk Feature - Do you offer a help desk?
1 comment
Offical Response from HubSpot Service Hub
Yes, HubSpot offers help desk & ticketing software. The software allows teams to log and track customer requests, as well as automate and assign tickets to...Read more
Rhino Support
Rhino Support Discussions
Monty the Mongoose crying
Rhino Support has no discussions with answers
Screenshots
HubSpot Service Hub
HubSpot Service Hub Screenshots
Rhino Support
Rhino Support Screenshots
Videos
HubSpot Service Hub
HubSpot Service Hub Videos
Video Preview

With Service Hub you can build a real support system that not only helps you keep customers, but creates happier customers. Happy customers promote your brand on social, build positive word of mouth, and help you grow bigger and better.

Rhino Support
Rhino Support Videos
No videos provided
Downloads
HubSpot Service Hub
HubSpot Service Hub Downloads
No downloads provided
Rhino Support
Rhino Support Downloads
No downloads provided
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