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Compare HubSpot Service Hub, ProProfs Knowledge Base Software, and Zendesk Support

Pricing

 
Service Hub Enterprise
$1,200
/month
Essential
$5
/month
 
Service Hub Professional
$400
/month
Team
$19
/month
 
Service Hub Starter
$50
/month
Professional
$49
/month
 
Service Hub Free
$0
Enterprise
$99
/month
 
Free Trial Unavailable
Free Trial Unavailable
Free Trial
HubSpot Service Hub
Service Hub Enterprise
$1,200/month
Service Hub Professional
$400/month
Service Hub Starter
$50/month
Service Hub Free
$0
Free Trial Unavailable
ProProfs Knowledge Base Software
Free Trial Unavailable
Zendesk Support
Essential
$5/month
Team
$19/month
Professional
$49/month
Enterprise
$99/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.8
9.0
8.7
Ease of Use
Ease of Use
8.9
9.4
8.6
Ease of Setup
Ease of Setup
7.9
Not enough data available
8.2
Ease of Admin
Ease of Admin
8.1
Not enough data available
8.3
Quality of Support
Quality of Support
8.6
8.6
8.3
Ease of Doing Business With
Ease of Doing Business With
9.0
Not enough data available
8.4
Product Direction (% positive)
Product Direction (% positive)
10.0
10.0
7.6
Meets Requirements
HubSpot Service Hub
8.8
ProProfs Knowledge Base Software
9.0
Zendesk Support
8.7
Ease of Use
HubSpot Service Hub
8.9
ProProfs Knowledge Base Software
9.4
Zendesk Support
8.6
Ease of Setup
HubSpot Service Hub
7.9
ProProfs Knowledge Base Software
Not enough data available
Zendesk Support
8.2
Ease of Admin
HubSpot Service Hub
8.1
ProProfs Knowledge Base Software
Not enough data available
Zendesk Support
8.3
Quality of Support
HubSpot Service Hub
8.6
ProProfs Knowledge Base Software
8.6
Zendesk Support
8.3
Ease of Doing Business With
HubSpot Service Hub
9.0
ProProfs Knowledge Base Software
Not enough data available
Zendesk Support
8.4
Product Direction (% positive)
HubSpot Service Hub
10.0
ProProfs Knowledge Base Software
10.0
Zendesk Support
7.6

Features

Knowledge Share
Knowledge Base
HubSpot Service Hub
8.3
ProProfs Knowledge Base Software
Not enough data available
Zendesk Support
8.6
Searchable Articles
HubSpot Service Hub
8.5
ProProfs Knowledge Base Software
Not enough data available
Zendesk Support
8.6
Community Forums
HubSpot Service Hub
Not enough data available
ProProfs Knowledge Base Software
Not enough data available
Zendesk Support
8.2
Interactive FAQs & Forums
HubSpot Service Hub
Not enough data available
ProProfs Knowledge Base Software
Not enough data available
Zendesk Support
8.2
Interaction
Web Portals
HubSpot Service Hub
Not enough data available
ProProfs Knowledge Base Software
Not enough data available
Zendesk Support
8.6
Forum to Reponse
HubSpot Service Hub
Not enough data available
ProProfs Knowledge Base Software
Not enough data available
Zendesk Support
8.5
Tickets and Tagging
HubSpot Service Hub
Not enough data available
ProProfs Knowledge Base Software
Not enough data available
Zendesk Support
8.9
Live Chat
HubSpot Service Hub
Not enough data available
ProProfs Knowledge Base Software
Not enough data available
Zendesk Support
8.6

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
61.1%
45.5%
38.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.3%
45.5%
44.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
5.6%
9.1%
16.7%
HubSpot Service Hub
Small-Business
61.1%
Mid-Market
33.3%
Enterprise
5.6%
ProProfs Knowledge Base Software
Small-Business
45.5%
Mid-Market
45.5%
Enterprise
9.1%
Zendesk Support
Small-Business
38.5%
Mid-Market
44.7%
Enterprise
16.7%

Reviewers' Industry

 
Marketing and Advertising
28.0%
Computer Software
50.0%
Computer Software
17.8%
 
Telecommunications
8.0%
Information Technology and Services
18.8%
Information Technology and Services
15.3%
 
Mechanical or Industrial Engineering
8.0%
Telecommunications
6.3%
Internet
10.0%
 
Legal Services
8.0%
Internet
6.3%
Marketing and Advertising
4.7%
 
Primary/Secondary Education
4.0%
Graphic Design
6.3%
Retail
3.5%
 
Other
44.0%
Other
12.5%
Other
48.8%
HubSpot Service Hub
Marketing and Advertising
28.0%
Telecommunications
8.0%
Mechanical or Industrial Engineering
8.0%
Legal Services
8.0%
Primary/Secondary Education
4.0%
Other
44.0%
ProProfs Knowledge Base Software
Computer Software
50.0%
Information Technology and Services
18.8%
Telecommunications
6.3%
Internet
6.3%
Graphic Design
6.3%
Other
12.5%
Zendesk Support
Computer Software
17.8%
Information Technology and Services
15.3%
Internet
10.0%
Marketing and Advertising
4.7%
Retail
3.5%
Other
48.8%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User in Mechanical or Industrial Engineering

Most of the categories/fields are easily customizable on top of being intuitive. They also offer a complimentary onboarding period of a month!

Nadia H.
Administrator

I wanted to create wikis for my corporate team and it provided me the easiest tools to create an insightful wiki. It has a very simple interface and numerous options of importing and exporting docs.

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

Leonardo H.
Administrator in Telecommunications

The mobile version for the end user is slowly improving but it still isn't as good as the desktop look and feel.

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
HubSpot Service Hub
Most Helpful Favorable Review
G2 User in Mechanical or Industrial Engineering

Most of the categories/fields are easily customizable on top of being intuitive. They also offer a complimentary onboarding period of a month!

Most Helpful Critical Review
G2 User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

ProProfs Knowledge Base Software
Most Helpful Favorable Review
Nadia H.
Administrator

I wanted to create wikis for my corporate team and it provided me the easiest tools to create an insightful wiki. It has a very simple interface and numerous options of importing and exporting docs.

Most Helpful Critical Review
Leonardo H.
Administrator in Telecommunications

The mobile version for the end user is slowly improving but it still isn't as good as the desktop look and feel.

Zendesk Support
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Screenshots

 
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HubSpot Service Hub
ProProfs Knowledge Base Software
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