Compare HubSpot Service Hub, ProProfs Knowledge Base Software, and Intercom

Pricing

 
Service Hub Enterprise
$1,200
/month
FREE
$ 0
Engage
$53
starting from
 
Service Hub Professional
$400
/month
PROFESSIONAL
$ 29
per month (annually)
Respond
$53
starting from
 
Service Hub Starter
$50
/month
TEAM
$ 79
per month (annually)
Educate
$49
monthly flat rate
 
Service Hub Free
$0
BUSINESS [*most popular]
$ 129
per month (annually)
 
ENTERPRISE
$299
per month (annually)
 
Free Trial Unavailable
Free Trial
Free Trial
HubSpot Service Hub
Service Hub Enterprise
$1,200/month
Service Hub Professional
$400/month
Service Hub Starter
$50/month
Service Hub Free
$0
Free Trial Unavailable
ProProfs Knowledge Base Software
FREE
$ 0
PROFESSIONAL
$ 29per month (annually)
TEAM
$ 79per month (annually)
BUSINESS [*most popular]
$ 129per month (annually)
ENTERPRISE
$299per month (annually)
Free Trial
Intercom
Engage
$53starting from
Respond
$53starting from
Educate
$49monthly flat rate
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.7
9.1
8.6
Ease of Use
Ease of Use
8.7
9.3
8.7
Ease of Setup
Ease of Setup
7.7
8.0
8.3
Ease of Admin
Ease of Admin
7.8
8.3
8.7
Quality of Support
Quality of Support
8.2
8.8
8.5
Ease of Doing Business With
Ease of Doing Business With
8.2
8.0
8.8
Product Direction (% positive)
Product Direction (% positive)
9.3
10.0
8.5
Meets Requirements
HubSpot Service Hub
8.7
ProProfs Knowledge Base Software
9.1
Intercom
8.6
Ease of Use
HubSpot Service Hub
8.7
ProProfs Knowledge Base Software
9.3
Intercom
8.7
Ease of Setup
HubSpot Service Hub
7.7
ProProfs Knowledge Base Software
8.0
Intercom
8.3
Ease of Admin
HubSpot Service Hub
7.8
ProProfs Knowledge Base Software
8.3
Intercom
8.7
Quality of Support
HubSpot Service Hub
8.2
ProProfs Knowledge Base Software
8.8
Intercom
8.5
Ease of Doing Business With
HubSpot Service Hub
8.2
ProProfs Knowledge Base Software
8.0
Intercom
8.8
Product Direction (% positive)
HubSpot Service Hub
9.3
ProProfs Knowledge Base Software
10.0
Intercom
8.5

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
59.0%
41.7%
66.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
38.5%
50.0%
28.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
2.6%
8.3%
4.5%
HubSpot Service Hub
Small-Business
59.0%
Mid-Market
38.5%
Enterprise
2.6%
ProProfs Knowledge Base Software
Small-Business
41.7%
Mid-Market
50.0%
Enterprise
8.3%
Intercom
Small-Business
66.7%
Mid-Market
28.8%
Enterprise
4.5%

Reviewers' Industry

 
Marketing and Advertising
15.4%
Computer Software
33.3%
Computer Software
24.2%
 
Information Technology and Services
10.3%
Information Technology and Services
16.7%
Internet
15.4%
 
Computer Software
10.3%
Telecommunications
8.3%
Information Technology and Services
13.3%
 
Consumer Services
7.7%
Internet
8.3%
Marketing and Advertising
6.9%
 
Telecommunications
5.1%
Graphic Design
8.3%
Consumer Services
2.3%
 
Other
51.3%
Other
25.0%
Other
37.9%
HubSpot Service Hub
Marketing and Advertising
15.4%
Information Technology and Services
10.3%
Computer Software
10.3%
Consumer Services
7.7%
Telecommunications
5.1%
Other
51.3%
ProProfs Knowledge Base Software
Computer Software
33.3%
Information Technology and Services
16.7%
Telecommunications
8.3%
Internet
8.3%
Graphic Design
8.3%
Other
25.0%
Intercom
Computer Software
24.2%
Internet
15.4%
Information Technology and Services
13.3%
Marketing and Advertising
6.9%
Consumer Services
2.3%
Other
37.9%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
User

Facilidad de acceso a la información y filtros

Nadia H.
Administrator

I wanted to create wikis for my corporate team and it provided me the easiest tools to create an insightful wiki. It has a very simple interface and numerous options of importing and exporting docs.

Eugenio S.
User in Information Technology and Services

I can promote leads and users to take effect with targeted email, and in-app information triggered by time. I like that this program can connect with another tool like Salesforce, Segment, and much more.

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Management Consulting

I have never dealt with a more inflexible, restrictive, limited survey interface. The system makes it incredibly difficult to survey the people you want to survey - you can't select a list and you can't just select a URL, you need to make a whole lot of...

Jacqueline R.
User

Really there is nothing to dislike about ProProfs

User

We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...

 
HubSpot Service Hub
Most Helpful Favorable Review
User

Facilidad de acceso a la información y filtros

Most Helpful Critical Review
G2 User in Management Consulting

I have never dealt with a more inflexible, restrictive, limited survey interface. The system makes it incredibly difficult to survey the people you want to survey - you can't select a list and you can't just select a URL, you need to make a whole lot of...

ProProfs Knowledge Base Software
Most Helpful Favorable Review
Nadia H.
Administrator

I wanted to create wikis for my corporate team and it provided me the easiest tools to create an insightful wiki. It has a very simple interface and numerous options of importing and exporting docs.

Most Helpful Critical Review
Jacqueline R.
User

Really there is nothing to dislike about ProProfs

Intercom
Most Helpful Favorable Review
Eugenio S.
User in Information Technology and Services

I can promote leads and users to take effect with targeted email, and in-app information triggered by time. I like that this program can connect with another tool like Salesforce, Segment, and much more.

Most Helpful Critical Review
User

We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...

Screenshots

 
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Videos

 No videos providedNo videos provided

Convert your hottest leads right from Slack, with Intercom's two-way integration. Learn more at intercom.com/integrations/slack

HubSpot Service Hub
No videos provided
ProProfs Knowledge Base Software
No videos provided
Intercom

Convert your hottest leads right from Slack, with Intercom's two-way integration. Learn more at intercom.com/integrations/slack

Downloads

 No downloads providedNo downloads provided
HubSpot Service Hub
No downloads provided
ProProfs Knowledge Base Software
No downloads provided
Ask Service Hub a QuestionContact Service HubAsk ProProfs Knowledge Base Software a QuestionContact ProProfs Knowledge Base SoftwareAsk Intercom a QuestionContact Intercom