Compare HubSpot Service Hub vs ProProfs Knowledge Base Software

See this
comparison of HubSpot Service Hub vs. ProProfs Knowledge Base Software
based on data from user reviews. HubSpot Service Hub rates 4.3/5 stars with 39 reviews. ProProfs Knowledge Base Software rates 4.4/5 stars with 11 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Service Hub Enterprise
$1,200
/month
 
Service Hub Professional
$400
/month
 
Service Hub Starter
$50
/month
 
Service Hub Free
$0
 
Free Trial Unavailable
Free Trial Unavailable
HubSpot Service Hub
Service Hub Enterprise
$1,200/month
Service Hub Professional
$400/month
Service Hub Starter
$50/month
Service Hub Free
$0
Free Trial Unavailable
ProProfs Knowledge Base Software
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.7
9.0
Ease of Use
Ease of Use
8.7
9.4
Ease of Setup
Ease of Setup
7.7
Not enough data available
Ease of Admin
Ease of Admin
7.8
Not enough data available
Quality of Support
Quality of Support
8.2
8.6
Ease of Doing Business With
Ease of Doing Business With
8.2
Not enough data available
Product Direction (% positive)
Product Direction (% positive)
9.3
10.0
Meets Requirements
HubSpot Service Hub
8.7
ProProfs Knowledge Base Software
9.0
Ease of Use
HubSpot Service Hub
8.7
ProProfs Knowledge Base Software
9.4
Ease of Setup
HubSpot Service Hub
7.7
ProProfs Knowledge Base Software
Not enough data available
Ease of Admin
HubSpot Service Hub
7.8
ProProfs Knowledge Base Software
Not enough data available
Quality of Support
HubSpot Service Hub
8.2
ProProfs Knowledge Base Software
8.6
Ease of Doing Business With
HubSpot Service Hub
8.2
ProProfs Knowledge Base Software
Not enough data available
Product Direction (% positive)
HubSpot Service Hub
9.3
ProProfs Knowledge Base Software
10.0

Features

Knowledge Share
Knowledge Base
HubSpot Service Hub
8.4
ProProfs Knowledge Base Software
Not enough data available
Searchable Articles
HubSpot Service Hub
8.5
ProProfs Knowledge Base Software
Not enough data available
Community Forums
HubSpot Service Hub
Not enough data available
ProProfs Knowledge Base Software
Not enough data available
Interactive FAQs & Forums
HubSpot Service Hub
Not enough data available
ProProfs Knowledge Base Software
Not enough data available
Interaction
Web Portals
HubSpot Service Hub
Not enough data available
ProProfs Knowledge Base Software
Not enough data available
Forum to Reponse
HubSpot Service Hub
Not enough data available
ProProfs Knowledge Base Software
Not enough data available
Tickets and Tagging
HubSpot Service Hub
8.9
ProProfs Knowledge Base Software
Not enough data available
Live Chat
HubSpot Service Hub
7.8
ProProfs Knowledge Base Software
Not enough data available

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
59.0%
45.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
38.5%
45.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
2.6%
9.1%
HubSpot Service Hub
Small-Business
59.0%
Mid-Market
38.5%
Enterprise
2.6%
ProProfs Knowledge Base Software
Small-Business
45.5%
Mid-Market
45.5%
Enterprise
9.1%

Reviewers' Industry

 
Marketing and Advertising
15.4%
Computer Software
36.4%
 
Information Technology and Services
10.3%
Information Technology and Services
18.2%
 
Computer Software
10.3%
Telecommunications
9.1%
 
Consumer Services
7.7%
Internet
9.1%
 
Telecommunications
5.1%
Graphic Design
9.1%
 
Other
51.3%
Other
18.2%
HubSpot Service Hub
Marketing and Advertising
15.4%
Information Technology and Services
10.3%
Computer Software
10.3%
Consumer Services
7.7%
Telecommunications
5.1%
Other
51.3%
ProProfs Knowledge Base Software
Computer Software
36.4%
Information Technology and Services
18.2%
Telecommunications
9.1%
Internet
9.1%
Graphic Design
9.1%
Other
18.2%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
User

Knowledge base is very deep and well written

Jacqueline R.
User

I think it is an amazing tool for coordination between multiple teams. Me and my team were able to easily communicate and work on our projects at the same time without no problems. With its cloud based repository, distance is just numbers!

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Management Consulting

I have never dealt with a more inflexible, restrictive, limited survey interface. The system makes it incredibly difficult to survey the people you want to survey - you can't select a list and you can't just select a URL, you need to make a whole lot of...

Nadia H.
Administrator

Nothing to be really honest, it provided me more options than I expected.

 
HubSpot Service Hub
Most Helpful Favorable Review
User

Knowledge base is very deep and well written

Most Helpful Critical Review
G2 User in Management Consulting

I have never dealt with a more inflexible, restrictive, limited survey interface. The system makes it incredibly difficult to survey the people you want to survey - you can't select a list and you can't just select a URL, you need to make a whole lot of...

ProProfs Knowledge Base Software
Most Helpful Favorable Review
Jacqueline R.
User

I think it is an amazing tool for coordination between multiple teams. Me and my team were able to easily communicate and work on our projects at the same time without no problems. With its cloud based repository, distance is just numbers!

Most Helpful Critical Review
Nadia H.
Administrator

Nothing to be really honest, it provided me more options than I expected.

Screenshots

 
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HubSpot Service Hub
ProProfs Knowledge Base Software

Downloads

 No downloads providedNo downloads provided
HubSpot Service Hub
No downloads provided
ProProfs Knowledge Base Software
No downloads provided
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