Compare HubSpot Service Hub vs ProProfs Knowledge Base Software

See this
comparison of HubSpot Service Hub vs. ProProfs Knowledge Base Software
based on data from user reviews. HubSpot Service Hub rates 4.4/5 stars with 30 reviews. ProProfs Knowledge Base Software rates 4.4/5 stars with 11 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Service Hub Enterprise
$1,200
/month
 
Service Hub Professional
$400
/month
 
Service Hub Starter
$50
/month
 
Service Hub Free
$0
 
Free Trial Unavailable
Free Trial Unavailable
HubSpot Service Hub
Service Hub Enterprise
$1,200/month
Service Hub Professional
$400/month
Service Hub Starter
$50/month
Service Hub Free
$0
Free Trial Unavailable
ProProfs Knowledge Base Software
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
9.0
9.0
Ease of Use
Ease of Use
9.0
9.4
Ease of Setup
Ease of Setup
8.3
Not enough data available
Ease of Admin
Ease of Admin
8.3
Not enough data available
Quality of Support
Quality of Support
8.7
8.6
Ease of Doing Business With
Ease of Doing Business With
9.0
Not enough data available
Product Direction (% positive)
Product Direction (% positive)
10.0
10.0
Meets Requirements
HubSpot Service Hub
9.0
ProProfs Knowledge Base Software
9.0
Ease of Use
HubSpot Service Hub
9.0
ProProfs Knowledge Base Software
9.4
Ease of Setup
HubSpot Service Hub
8.3
ProProfs Knowledge Base Software
Not enough data available
Ease of Admin
HubSpot Service Hub
8.3
ProProfs Knowledge Base Software
Not enough data available
Quality of Support
HubSpot Service Hub
8.7
ProProfs Knowledge Base Software
8.6
Ease of Doing Business With
HubSpot Service Hub
9.0
ProProfs Knowledge Base Software
Not enough data available
Product Direction (% positive)
HubSpot Service Hub
10.0
ProProfs Knowledge Base Software
10.0

Features

Knowledge Share
Knowledge Base
HubSpot Service Hub
8.5
ProProfs Knowledge Base Software
Not enough data available
Searchable Articles
HubSpot Service Hub
8.5
ProProfs Knowledge Base Software
Not enough data available
Community Forums
HubSpot Service Hub
Not enough data available
ProProfs Knowledge Base Software
Not enough data available
Interactive FAQs & Forums
HubSpot Service Hub
Not enough data available
ProProfs Knowledge Base Software
Not enough data available
Interaction
Web Portals
HubSpot Service Hub
Not enough data available
ProProfs Knowledge Base Software
Not enough data available
Forum to Reponse
HubSpot Service Hub
Not enough data available
ProProfs Knowledge Base Software
Not enough data available
Tickets and Tagging
HubSpot Service Hub
8.7
ProProfs Knowledge Base Software
Not enough data available
Live Chat
HubSpot Service Hub
Not enough data available
ProProfs Knowledge Base Software
Not enough data available

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
63.3%
45.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.3%
45.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
3.3%
9.1%
HubSpot Service Hub
Small-Business
63.3%
Mid-Market
33.3%
Enterprise
3.3%
ProProfs Knowledge Base Software
Small-Business
45.5%
Mid-Market
45.5%
Enterprise
9.1%

Reviewers' Industry

 
Marketing and Advertising
16.7%
Computer Software
36.4%
 
Telecommunications
6.7%
Information Technology and Services
18.2%
 
Education Management
6.7%
Telecommunications
9.1%
 
Consumer Services
6.7%
Internet
9.1%
 
Computer Software
6.7%
Graphic Design
9.1%
 
Other
56.7%
Other
18.2%
HubSpot Service Hub
Marketing and Advertising
16.7%
Telecommunications
6.7%
Education Management
6.7%
Consumer Services
6.7%
Computer Software
6.7%
Other
56.7%
ProProfs Knowledge Base Software
Computer Software
36.4%
Information Technology and Services
18.2%
Telecommunications
9.1%
Internet
9.1%
Graphic Design
9.1%
Other
18.2%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Sasha W.
Executive Sponsor

Being able to see how many times people open their email, creating deals for them, being reminded when I need to follow up via email/phone with my clients, seeing our profits and targets monthly

Nadia H.
Administrator

I wanted to create wikis for my corporate team and it provided me the easiest tools to create an insightful wiki. It has a very simple interface and numerous options of importing and exporting docs.

Most Helpful Critical Review
Most Helpful Critical Review
Administrator

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

Leonardo H.
Administrator in Telecommunications

The mobile version for the end user is slowly improving but it still isn't as good as the desktop look and feel.

 
HubSpot Service Hub
Most Helpful Favorable Review
Sasha W.
Executive Sponsor

Being able to see how many times people open their email, creating deals for them, being reminded when I need to follow up via email/phone with my clients, seeing our profits and targets monthly

Most Helpful Critical Review
Administrator

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

ProProfs Knowledge Base Software
Most Helpful Favorable Review
Nadia H.
Administrator

I wanted to create wikis for my corporate team and it provided me the easiest tools to create an insightful wiki. It has a very simple interface and numerous options of importing and exporting docs.

Most Helpful Critical Review
Leonardo H.
Administrator in Telecommunications

The mobile version for the end user is slowly improving but it still isn't as good as the desktop look and feel.

Screenshots

 
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HubSpot Service Hub
ProProfs Knowledge Base Software

Downloads

 No downloads providedNo downloads provided
HubSpot Service Hub
No downloads provided
ProProfs Knowledge Base Software
No downloads provided
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