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Compare HubSpot Service Hub and ProProfs Knowledge Base Software

See this
side-by-side comparison of HubSpot Service Hub vs. ProProfs Knowledge Base Software
based on preference data from user reviews. HubSpot Service Hub rates 4.4/5 stars with 522 reviews. By contrast, ProProfs Knowledge Base Software rates 4.5/5 stars with 16 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
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HubSpot Service Hub
HubSpot Service Hub
(522)
4.4 out of 5
HubSpot Service Hub
ProProfs Knowledge Base Software
ProProfs Knowledge Base Software
(16)
4.5 out of 5
ProProfs Knowledge Base Software
Star Rating
HubSpot Service Hub
HubSpot Service Hub
ProProfs Knowledge Base Software
ProProfs Knowledge Base Software
Market Segments
HubSpot Service Hub
HubSpot Service Hub
Small-Business (68.7% of reviews)
ProProfs Knowledge Base Software
ProProfs Knowledge Base Software
Small-Business (46.7% of reviews)
Entry Level Price
HubSpot Service Hub
HubSpot Service Hub
$0
ProProfs Knowledge Base Software
ProProfs Knowledge Base Software
$ 0

HubSpot Service Hub vs ProProfs Knowledge Base Software

When assessing the two solutions, reviewers found ProProfs Knowledge Base Software easier to use, set up, and administer. However, reviewers preferred doing business with HubSpot Service Hub overall.

  • Reviewers felt that ProProfs Knowledge Base Software meets the needs of their business better than HubSpot Service Hub.
  • When comparing quality of ongoing product support, reviewers felt that ProProfs Knowledge Base Software is the preferred option.
  • For feature updates and roadmaps, our reviewers preferred the direction of ProProfs Knowledge Base Software over HubSpot Service Hub.
Categories
Shared Categories
HubSpot Service Hub
HubSpot Service Hub
ProProfs Knowledge Base Software
ProProfs Knowledge Base Software
HubSpot Service Hub and ProProfs Knowledge Base Software are categorized as Customer Self-Service
Pricing
HubSpot Service Hub
HubSpot Service Hub Pricing
Service Hub Free
$0
Service Hub Starter
$50/month
Service Hub Professional
$400/month
Service Hub Enterprise
$1,200/month
Free Trial
ProProfs Knowledge Base Software
ProProfs Knowledge Base Software Pricing
FREE
$ 0
PROFESSIONAL
$ 29per month (annually)
TEAM
$ 79per month (annually)
BUSINESS [*most popular]
$ 129per month (annually)
ENTERPRISE
$299per month (annually)
Free Trial
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Ratings
Meets Requirements
HubSpot Service Hub
HubSpot Service Hub
8.4
Responses: 379
ProProfs Knowledge Base Software
ProProfs Knowledge Base Software
9.2
Responses: 13
Ease of Use
HubSpot Service Hub
HubSpot Service Hub
8.5
Responses: 385
ProProfs Knowledge Base Software
ProProfs Knowledge Base Software
9.5
Responses: 13
Ease of Setup
HubSpot Service Hub
HubSpot Service Hub
8.2
Responses: 160
ProProfs Knowledge Base Software
ProProfs Knowledge Base Software
8.3
Responses: 6
Ease of Admin
HubSpot Service Hub
HubSpot Service Hub
8.4
Responses: 163
ProProfs Knowledge Base Software
ProProfs Knowledge Base Software
8.6
Responses: 6
Quality of Support
HubSpot Service Hub
HubSpot Service Hub
8.9
Responses: 365
ProProfs Knowledge Base Software
ProProfs Knowledge Base Software
9.0
Responses: 12
Ease of Doing Business With
HubSpot Service Hub
HubSpot Service Hub
8.8
Responses: 162
ProProfs Knowledge Base Software
ProProfs Knowledge Base Software
8.3
Responses: 6
Product Direction (% positive)
HubSpot Service Hub
HubSpot Service Hub
8.7
Responses: 368
ProProfs Knowledge Base Software
ProProfs Knowledge Base Software
10.0
Responses: 11
Features
Knowledge Share
Knowledge Base
HubSpot Service Hub
HubSpot Service Hub
8.8
Responses: 158
ProProfs Knowledge Base Software
ProProfs Knowledge Base Software
9.3
Responses: 5
Searchable Articles
HubSpot Service Hub
HubSpot Service Hub
8.9
Responses: 152
ProProfs Knowledge Base Software
ProProfs Knowledge Base Software
Not enough data available
Community Forums
HubSpot Service Hub
HubSpot Service Hub
Feature Not Available
ProProfs Knowledge Base Software
ProProfs Knowledge Base Software
Not enough data available
Interactive FAQs & Forums
HubSpot Service Hub
HubSpot Service Hub
Feature Not Available
ProProfs Knowledge Base Software
ProProfs Knowledge Base Software
Not enough data available
Interaction
Web Portals
HubSpot Service Hub
HubSpot Service Hub
Not enough data available
ProProfs Knowledge Base Software
ProProfs Knowledge Base Software
Not enough data available
Forum to Reponse
HubSpot Service Hub
HubSpot Service Hub
Feature Not Available
ProProfs Knowledge Base Software
ProProfs Knowledge Base Software
Feature Not Available
Tickets and Tagging
HubSpot Service Hub
HubSpot Service Hub
8.6
Responses: 149
ProProfs Knowledge Base Software
ProProfs Knowledge Base Software
Not enough data available
Live Chat
HubSpot Service Hub
HubSpot Service Hub
8.6
Responses: 128
ProProfs Knowledge Base Software
ProProfs Knowledge Base Software
Not enough data available
Reviewers' Company Size
Reviewers of both HubSpot Service Hub and ProProfs Knowledge Base Software were most often representing companies in the Small-Business segment.
Small-Business
(50 or fewer emp.)
HubSpot Service Hub
HubSpot Service Hub
68.7%
ProProfs Knowledge Base Software
ProProfs Knowledge Base Software
46.7%
Mid-Market
(51-1000 emp.)
HubSpot Service Hub
HubSpot Service Hub
29.6%
ProProfs Knowledge Base Software
ProProfs Knowledge Base Software
46.7%
Enterprise
(> 1000 emp.)
HubSpot Service Hub
HubSpot Service Hub
1.7%
ProProfs Knowledge Base Software
ProProfs Knowledge Base Software
6.7%
Reviewers' Industry
HubSpot Service Hub
HubSpot Service Hub Industry
Computer Software
20.0%
Information Technology and Services
9.4%
Marketing and Advertising
6.4%
Real Estate
5.3%
Financial Services
4.7%
Other
54.3%
ProProfs Knowledge Base Software
ProProfs Knowledge Base Software Industry
Information Technology and Services
20.0%
Computer Software
20.0%
Telecommunications
6.7%
Marketing and Advertising
6.7%
Internet
6.7%
Other
40.0%
Reviews
Most Helpful Favorable Review
HubSpot Service Hub
G
User in Consumer Services

You can customize it based on your needs You can easily modify the pipeline, tags... and get proper analytics Easy to set up fast The chat is good Webform simple but good

ProProfs Knowledge Base Software
Nadia H.
Administrator in Information Technology and Services

I wanted to create wikis for my corporate team and it provided me the easiest tools to create an insightful wiki. It has a very simple interface and numerous options of importing and exporting docs.

Most Helpful Critical Review
HubSpot Service Hub
G
User in Information Technology and Services

There is no proper customer portal where a customer can view their tickets, open or closed. The only way they can track tickets is via email.

Top Alternatives
Discussions
HubSpot Service Hub
HubSpot Service Hub Discussions
How to customise the website
2 comments
ED
Eduardo, Its not entirely clear to me what you are hoping to customize? We have been able to do quite a bit with ours for the Knowledge Base. Here's a link...Read more
Service Hub Features - What features are available?
1 comment
Offical Response from HubSpot Service Hub
Service Hub offers a help desk, shared inbox, knowledge base, live chat and bots, customer feedback tools, and integrates with the HubSpot CRM.Read more
Help Desk Feature - Do you offer a help desk?
1 comment
Offical Response from HubSpot Service Hub
Yes, HubSpot offers help desk & ticketing software. The software allows teams to log and track customer requests, as well as automate and assign tickets to...Read more
ProProfs Knowledge Base Software
ProProfs Knowledge Base Software Discussions
How many help sites can I create?
1 comment
Offical Response from ProProfs Knowledge Base Software
You can create multiple unlimited help sites in an account regardless of the plan you choose.Read more
Can I create a branded site?
1 comment
Offical Response from ProProfs Knowledge Base Software
Absolutely, ProProfs is a fully customizable tool & you can modify the entire interface to match your branding. Changing color themes, adding your logo,...Read more
Can I create a private knowledgebase?
1 comment
Offical Response from ProProfs Knowledge Base Software
Yes, you can create & manage usernames & passwords for every staff user by creating a private knowledge base. You can restrict public users from accessing...Read more
Screenshots
HubSpot Service Hub
HubSpot Service Hub Screenshots
ProProfs Knowledge Base Software
ProProfs Knowledge Base Software Screenshots
Videos
HubSpot Service Hub
HubSpot Service Hub Videos
Video Preview

With Service Hub you can build a real support system that not only helps you keep customers, but creates happier customers. Happy customers promote your brand on social, build positive word of mouth, and help you grow bigger and better.

ProProfs Knowledge Base Software
ProProfs Knowledge Base Software Videos
No videos provided
Downloads
HubSpot Service Hub
HubSpot Service Hub Downloads
No downloads provided
ProProfs Knowledge Base Software
ProProfs Knowledge Base Software Downloads
No downloads provided
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