Compare HubSpot Service Hub and Planhat 
Featured Products
At a Glance
Market Segments
Small-Business (59.6% of reviews)
Mid-Market (61.0% of reviews)
Entry-Level Pricing
$0.00 Per Month
Custom
HubSpot Service Hub
Star Rating
(2,912)4.4 out of 5
Market Segments
Small-Business (59.6% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00 Per Month
Free Trial is available
Browse all 4 pricing plansPlanhat
Star Rating
(926)4.5 out of 5
Market Segments
Mid-Market (61.0% of reviews)
Pros & Cons
Entry-Level Pricing
Custom
Learn more about PlanhatSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Planhat excels in providing a clean and intuitive interface, making it easy for users to track customer health and manage accounts effectively. Users appreciate the customizable dashboards that offer quick insights into renewal risks and workflows.
- Users say HubSpot Service Hub stands out for its ability to centralize customer support, allowing teams to access a comprehensive history of customer interactions. This feature enhances efficiency and alignment among team members, making it easier to respond to customer needs.
- Reviewers mention that while Planhat offers exceptional support, with users highlighting the assistance from team members like Sabrina and Harrison, HubSpot Service Hub also provides solid support but with slightly lower satisfaction ratings in this area.
- According to verified reviews, HubSpot Service Hub's workflow automation capabilities are a significant advantage, enabling teams to streamline daily tasks and reduce manual effort. Users appreciate the ease of creating multiple workflows to enhance productivity.
- G2 reviewers note that Planhat's recent updates have improved its functionality, with users expressing satisfaction over the platform's ability to visualize risks and actions needed. This responsiveness to user feedback is a strong point for Planhat.
- Users highlight that while both products offer good customization options, Planhat's flexibility in tailoring features to specific business needs is particularly praised, whereas HubSpot Service Hub is seen as a more standardized solution that may not cater to unique workflows as effectively.
Pricing
Entry-Level Pricing
HubSpot Service Hub
Service Hub Free
$0.00
Per Month
For customer service professionals. A simple set of tools to start connecting with and supporting your customers — for free.
- Ticketing
- Custom support form fields
- Live chat
Planhat
From Start-up to Enterprise
Custom
Planhat is priced to fit your company size. You can view details here: https://www.planhat.com/pricing/
Free Trial
HubSpot Service Hub
Free Trial is available
Planhat
No trial information availableRatings
Meets Requirements
8.5
2,139
8.6
755
Ease of Use
8.6
2,332
8.3
764
Ease of Setup
8.3
1,340
7.5
520
Ease of Admin
8.5
921
8.2
463
Quality of Support
8.8
1,962
9.2
731
Has the product been a good partner in doing business?
8.8
909
9.3
460
Product Direction (% positive)
8.7
2,007
9.2
706
Features by Category
Sales Force Automation
Not enough data
8.4
29
Not enough data
7.5
25
Not enough data
7.5
25
Not enough data
8.3
29
Not enough data
6.7
24
Not enough data
8.7
26
Not enough data
7.0
23
Not enough data
6.2
24
Not enough data
6.5
25
Marketing Automation
Not enough data
7.4
28
Not enough data
6.9
27
Not enough data
5.9
25
Not enough data
5.3
25
Customer Support
Not enough data
7.2
27
Not enough data
7.0
28
Not enough data
7.4
28
Not enough data
5.8
24
Not enough data
6.3
24
Reporting & Analytics
Not enough data
7.7
30
Not enough data
7.5
30
Not enough data
7.0
26
Mobile & Social
Not enough data
6.2
24
Not enough data
5.6
23
Not enough data
5.0
23
Platform
Not enough data
8.7
51
Not enough data
8.3
50
Not enough data
8.6
50
Not enough data
7.4
47
Not enough data
5.6
44
Not enough data
6.7
46
Not enough data
8.3
48
Not enough data
7.1
46
Integration
Not enough data
7.7
40
Not enough data
7.8
40
Not enough data
7.4
38
Generative AI
Not enough data
7.0
18
Agentic AI - CRM
Not enough data
6.1
17
Not enough data
6.4
17
Not enough data
6.7
18
Not enough data
5.9
17
Not enough data
6.5
16
Not enough data
6.1
16
Not enough data
6.0
16
Ticket and Case Management
8.5
774
|
Verified
Not enough data
8.4
773
|
Verified
Not enough data
8.4
788
|
Verified
Not enough data
8.2
708
|
Verified
Not enough data
7.8
482
Not enough data
8.2
708
|
Verified
Not enough data
8.4
719
Not enough data
8.7
747
|
Verified
Not enough data
Generative AI
7.3
98
Not enough data
7.3
98
Not enough data
Agentic AI - Help Desk
7.5
89
Not enough data
7.5
91
Not enough data
7.4
91
Not enough data
Communication Channels
8.1
505
Not enough data
8.5
719
|
Verified
Not enough data
8.3
642
|
Verified
Not enough data
7.8
447
Not enough data
7.7
465
Not enough data
Platform
7.3
513
Not enough data
8.1
624
|
Verified
Not enough data
8.4
669
|
Verified
Not enough data
8.3
631
|
Verified
Not enough data
8.3
728
|
Verified
Not enough data
8.5
744
|
Verified
Not enough data
Customer Information
8.4
610
|
Verified
8.7
566
|
Verified
8.6
743
|
Verified
8.8
552
|
Verified
8.6
789
|
Verified
8.8
569
|
Verified
8.0
484
|
Verified
8.2
548
|
Verified
8.3
607
|
Verified
8.5
515
|
Verified
8.3
593
|
Verified
8.0
494
|
Verified
8.5
751
|
Verified
7.2
422
|
Verified
Predictions
7.5
457
|
Verified
7.9
501
|
Verified
7.8
480
|
Verified
7.5
435
|
Verified
8.2
559
8.3
496
|
Verified
7.7
408
|
Verified
6.7
350
|
Verified
Platform
8.5
863
|
Verified
8.3
556
|
Verified
8.2
711
|
Verified
8.1
529
|
Verified
8.4
745
|
Verified
8.2
491
|
Verified
8.6
816
|
Verified
8.5
506
|
Verified
8.4
867
|
Verified
8.2
523
|
Verified
8.2
667
8.6
532
|
Verified
8.5
789
|
Verified
8.8
513
|
Verified
8.8
749
|
Verified
8.9
475
|
Verified
8.7
859
|
Verified
8.5
524
|
Verified
8.8
843
|
Verified
8.8
523
|
Verified
Generative AI
7.6
121
6.1
170
7.7
118
6.2
174
Agentic AI - Customer Success
7.4
92
6.3
98
7.6
92
6.7
98
7.7
93
6.8
101
7.7
92
6.5
97
7.7
92
6.2
99
Billing and Payments
Not enough data
7.9
80
Not enough data
7.6
68
Not enough data
7.5
74
Revenue Recognition
Not enough data
8.2
97
Not enough data
7.0
69
Not enough data
7.5
74
Revenue Optimization
Not enough data
8.1
103
Not enough data
7.4
78
Not enough data
8.2
106
Not enough data
7.8
92
Product Analytics
Not enough data
8.6
81
Not enough data
8.2
81
Not enough data
8.9
77
Not enough data
7.7
66
Not enough data
8.4
79
Not enough data
8.3
67
Not enough data
8.3
75
Not enough data
8.5
81
Agentic AI - Product Analytics
Not enough data
6.5
19
Not enough data
7.0
18
Not enough data
6.2
17
Not enough data
6.6
18
Behavioral Analytics - Product Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Infrastructure - Product Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
AI driven optimization - Product Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Sourcing
Not enough data
8.3
182
Not enough data
8.4
175
Not enough data
6.4
139
Not enough data
7.3
141
Intelligence
Not enough data
6.3
121
Not enough data
6.5
129
Not enough data
6.5
124
Sales Team
Not enough data
7.7
89
Not enough data
7.3
88
Not enough data
8.0
108
Intelligence
Not enough data
7.6
99
Not enough data
7.4
89
Not enough data
7.2
86
Mapping
Not enough data
6.9
84
Not enough data
8.2
99
Agentic AI - Customer Revenue Optimization
Not enough data
7.0
28
Not enough data
7.3
28
Not enough data
7.0
28
Not enough data
7.3
28
Not enough data
6.7
27
Not enough data
7.2
29
Platform Basics
Not enough data
8.0
167
Not enough data
7.9
152
Not enough data
8.2
146
Not enough data
7.7
132
Not enough data
7.8
137
Agentic AI - Customer Journey Mapping
Not enough data
6.4
36
Content
Not enough data
7.2
122
Not enough data
6.8
102
Not enough data
5.7
97
Not enough data
6.2
93
Not enough data
7.1
108
Collaboration
Not enough data
6.5
103
Not enough data
6.3
100
Not enough data
8.0
124
Not enough data
8.0
139
Not enough data
7.3
104
Not enough data
4.7
85
Responses
9.1
16
Not enough data
8.6
16
Not enough data
9.0
16
Not enough data
Automation - AI Agents
8.5
16
Not enough data
8.5
16
Not enough data
8.6
16
Not enough data
8.5
16
Not enough data
8.8
16
Not enough data
Platform
8.1
16
Not enough data
8.8
16
Not enough data
8.8
16
Not enough data
Autonomy - AI Agents
8.9
16
Not enough data
8.5
16
Not enough data
8.3
16
Not enough data
8.5
16
Not enough data
Generative AI
8.8
17
Not enough data
9.0
17
Not enough data
Conversational Platform
8.3
804
Not enough data
8.0
608
Not enough data
8.1
354
Not enough data
8.2
548
Not enough data
Support Automation
8.2
634
Not enough data
8.1
396
Not enough data
8.2
609
Not enough data
8.1
566
Not enough data
Generative AI
7.4
263
Not enough data
7.4
261
Not enough data
Onboarding Setup
Not enough data
8.6
252
Not enough data
8.1
256
Not enough data
8.6
258
Project Tracking
Not enough data
8.2
235
Not enough data
7.7
201
Not enough data
8.0
211
Not enough data
8.4
255
Not enough data
7.9
208
Customer Engagement
Not enough data
7.7
229
Not enough data
8.0
224
Not enough data
7.4
213
Not enough data
8.3
229
Not enough data
8.1
233
Generative AI
7.7
140
Not enough data
7.7
138
Not enough data
Feature Not Available
Not enough data
Communication
8.6
424
|
Verified
Not enough data
8.4
422
|
Verified
Not enough data
8.7
388
|
Verified
Not enough data
8.6
337
Not enough data
8.1
265
Not enough data
Internal Use
8.1
624
|
Verified
Not enough data
8.5
380
|
Verified
Not enough data
8.4
340
|
Verified
Not enough data
8.6
421
Not enough data
8.8
412
|
Verified
Not enough data
8.7
399
|
Verified
Not enough data
Generative AI
7.6
186
Not enough data
Self-Service Experience
8.6
655
Not enough data
8.6
628
Not enough data
7.7
86
Not enough data
7.9
416
Not enough data
8.3
451
Not enough data
Self-Service Platform
8.3
437
Not enough data
8.5
453
Not enough data
7.7
360
Not enough data
8.3
429
Not enough data
Agentic AI - Customer Self-Service
8.3
32
Not enough data
8.4
32
Not enough data
8.2
32
Not enough data
8.3
32
Not enough data
8.6
32
Not enough data
8.8
31
Not enough data
8.5
31
Not enough data
Generative AI
7.6
86
Not enough data
7.5
86
Not enough data
Generative AI
7.5
80
Not enough data
7.4
81
Not enough data
Survey Management
8.6
213
|
Verified
Not enough data
8.6
260
|
Verified
Not enough data
8.7
278
|
Verified
Not enough data
8.6
263
|
Verified
Not enough data
Process Management
8.5
246
|
Verified
Not enough data
8.6
256
Not enough data
8.6
254
|
Verified
Not enough data
8.6
255
Not enough data
System Management
8.9
252
|
Verified
Not enough data
8.8
243
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
7.6
54
Not enough data
7.4
50
Not enough data
7.5
46
Not enough data
7.2
49
Not enough data
7.2
54
Management
Not enough data
8.1
61
Not enough data
8.4
62
Not enough data
7.2
48
Not enough data
8.2
64
Not enough data
8.1
49
Generative AI
Not enough data
6.4
31
Not enough data
6.6
31
Categories
Categories
Shared Categories
HubSpot Service Hub and Planhat are categorized as Customer Success
Unique Categories
HubSpot Service Hub is categorized as Digital Customer Service Platforms, AI Agents For Business Operations, Shared Inbox, Conversational Support, Live Chat, Help Desk, Enterprise Feedback Management, Customer Self-Service, and AI Customer Support Agents
Planhat is categorized as Client Portal, Customer Journey Mapping, Customer Revenue Optimization, Product Analytics, Subscription Revenue Management, Customer Data Platform (CDP), CRM, Data Quality, and Client Onboarding
Reviews
Reviewers' Company Size
HubSpot Service Hub
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Planhat
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
19.4%
Information Technology and Services
10.7%
Marketing and Advertising
5.3%
Financial Services
4.5%
Education Management
3.3%
Other
56.7%
Computer Software
37.2%
Information Technology and Services
18.6%
Marketing and Advertising
8.1%
Education Management
2.4%
E-Learning
2.2%
Other
31.5%
Discussions
How does HubSpot Service Hub contribute to creating a more cohesive and effective customer service experience?
3 Comments
TB
Tim's Web Worx: HubSpot Service Hub Review
As a proud HubSpot Solutions Partner, Tim's Web Worx has had the privilege of integrating HubSpot's powerful...Read more
What is HubSpot Service Hub used for?
2 Comments
JO
HubSpot Service Hub is an AI-powered tool for managing customer interactions and resolving issues, suitable for businesses of all sizes.Read more
What does HubSpot software do?
2 Comments
FD
Huspot is a multi-tool CRM that includes tools for sales, marketing, support, and a CMS. We use Hubspot for the CRM, marketing tools like forms, landing...Read more
How long did it take to implement?
2 Comments
Official Response from Planhat
Comment deleted by user.Read more
It shouldbe good if we can export the changes etc on Playbooks or have a clear idea on NPS score expectations.
1 Comment
Official Response from Planhat
Hi Martha,
Thanks for your question!
We'd love to understand a bit deeper what you are trying to solve so please feel free to reach out to your CSM...Read more
How can I, launch two simultaneos NPScampaings
1 Comment
Official Response from Planhat
Hi Matheus, your CSM will be in touch shortly and help you to set it up :)
Read more
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