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Compare HubSpot Service Hub and Planhat 
Featured Products
At a Glance
Market Segments
Small-Business (59.6% of reviews)
Mid-Market (60.9% of reviews)
Entry-Level Pricing
$0.00 Per Month
Custom
HubSpot Service Hub
Star Rating
(2,884)4.4 out of 5
Market Segments
Small-Business (59.6% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00 Per Month
Free Trial is available
Browse all 4 pricing plansPlanhat
Star Rating
(883)4.5 out of 5
Market Segments
Mid-Market (60.9% of reviews)
Pros & Cons
Entry-Level Pricing
Custom
Learn more about PlanhatHubSpot Service Hub vs Planhat
When assessing the two solutions, reviewers found HubSpot Service Hub easier to use, set up, and administer. However, reviewers preferred doing business with Planhat overall.
- Reviewers felt that Planhat meets the needs of their business better than HubSpot Service Hub.
- When comparing quality of ongoing product support, reviewers felt that Planhat is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Planhat over HubSpot Service Hub.
Pricing
Entry-Level Pricing
HubSpot Service Hub
Service Hub Free
$0.00
Per Month
For customer service professionals. A simple set of tools to start connecting with and supporting your customers — for free.
- Ticketing
- Custom support form fields
- Live chat
Planhat
From Start-up to Enterprise
Custom
Planhat is priced to fit your company size. You can view details here: https://www.planhat.com/pricing/
Free Trial
HubSpot Service Hub
Free Trial is available
Planhat
No trial information availableRatings
Meets Requirements
8.5
2,120
8.6
735
Ease of Use
8.6
2,312
8.3
742
Ease of Setup
8.3
1,323
7.5
499
Ease of Admin
8.5
915
8.2
445
Quality of Support
8.8
1,948
9.2
714
Has the product been a good partner in doing business?
8.8
903
9.3
441
Product Direction (% positive)
8.7
1,988
9.2
685
Features by Category
Sales Force Automation
Not enough data
8.4
27
Not enough data
7.5
25
Not enough data
7.4
24
Not enough data
8.3
27
Not enough data
6.7
24
Not enough data
8.6
25
Not enough data
7.0
23
Not enough data
6.2
24
Not enough data
6.4
24
Marketing Automation
Not enough data
7.2
26
Not enough data
6.7
26
Not enough data
5.9
25
Not enough data
5.3
25
Customer Support
Not enough data
7.2
27
Not enough data
7.0
27
Not enough data
7.3
27
Not enough data
5.8
24
Not enough data
6.3
24
Reporting & Analytics
Not enough data
7.6
28
Not enough data
7.4
29
Not enough data
7.0
26
Mobile & Social
Not enough data
6.2
24
Not enough data
5.6
23
Not enough data
5.0
23
Platform
Not enough data
8.7
52
Not enough data
8.2
51
Not enough data
8.6
51
Not enough data
7.4
48
Not enough data
5.6
44
Not enough data
6.7
46
Not enough data
8.2
49
Not enough data
7.1
46
Integration
Not enough data
7.7
40
Not enough data
7.8
40
Not enough data
7.4
38
Generative AI
Not enough data
7.0
18
Agentic AI - CRM
Not enough data
6.1
17
Not enough data
6.4
17
Not enough data
6.5
17
Not enough data
5.9
17
Not enough data
6.5
16
Not enough data
6.1
16
Not enough data
6.0
16
Ticket and Case Management
8.5
772
|
Verified
Not enough data
8.4
770
|
Verified
Not enough data
8.4
777
|
Verified
Not enough data
8.2
707
|
Verified
Not enough data
7.8
484
Not enough data
8.2
708
|
Verified
Not enough data
8.4
718
Not enough data
8.7
741
|
Verified
Not enough data
Generative AI
7.4
96
Not enough data
7.4
96
Not enough data
Agentic AI - Help Desk
7.5
91
Not enough data
7.6
93
Not enough data
7.6
92
Not enough data
Communication Channels
8.1
506
Not enough data
8.5
719
|
Verified
Not enough data
8.3
643
|
Verified
Not enough data
7.8
449
Not enough data
7.7
466
Not enough data
Platform
7.4
514
Not enough data
8.1
626
|
Verified
Not enough data
8.4
669
|
Verified
Not enough data
8.3
626
|
Verified
Not enough data
8.3
721
|
Verified
Not enough data
8.5
743
|
Verified
Not enough data
Customer Information
8.4
612
|
Verified
8.7
556
|
Verified
8.6
745
|
Verified
8.8
550
|
Verified
8.6
791
|
Verified
8.8
561
|
Verified
8.0
485
|
Verified
8.2
546
|
Verified
8.3
608
|
Verified
8.5
513
|
Verified
8.3
595
|
Verified
8.0
490
|
Verified
8.5
753
|
Verified
7.2
421
|
Verified
Predictions
7.5
459
|
Verified
7.9
494
|
Verified
7.8
481
|
Verified
7.4
432
|
Verified
8.2
560
8.3
494
|
Verified
7.8
409
|
Verified
6.7
349
|
Verified
Platform
8.5
863
|
Verified
8.3
545
|
Verified
8.2
711
|
Verified
8.1
517
|
Verified
8.4
746
|
Verified
8.2
490
|
Verified
8.6
817
|
Verified
8.5
497
|
Verified
8.4
868
|
Verified
8.2
521
|
Verified
8.2
665
8.6
518
|
Verified
8.5
789
|
Verified
8.8
509
|
Verified
8.8
750
|
Verified
8.9
476
|
Verified
8.7
859
|
Verified
8.5
519
|
Verified
8.8
843
|
Verified
8.8
520
|
Verified
Generative AI
7.7
122
6.2
171
7.8
119
6.2
174
Agentic AI - Customer Success
7.5
93
6.3
99
7.6
94
6.7
99
7.7
95
6.8
102
7.8
94
6.5
98
7.7
94
6.2
99
Billing and Payments
Not enough data
7.9
80
Not enough data
7.6
68
Not enough data
7.5
74
Revenue Recognition
Not enough data
8.2
97
Not enough data
7.0
69
Not enough data
7.5
74
Revenue Optimization
Not enough data
8.1
103
Not enough data
7.4
78
Not enough data
8.2
106
Not enough data
7.8
92
Product Analytics
Not enough data
8.6
81
Not enough data
8.2
81
Not enough data
8.9
77
Not enough data
7.7
66
Not enough data
8.4
79
Not enough data
8.3
67
Not enough data
8.3
75
Not enough data
8.5
81
Agentic AI - Product Analytics
Not enough data
6.5
19
Not enough data
7.0
18
Not enough data
6.2
17
Not enough data
6.6
18
Data Sourcing
Not enough data
8.2
181
Not enough data
8.4
175
Not enough data
6.4
139
Not enough data
7.3
141
Intelligence
Not enough data
6.3
121
Not enough data
6.5
129
Not enough data
6.5
124
Sales Team
Not enough data
7.7
89
Not enough data
7.3
88
Not enough data
8.0
108
Intelligence
Not enough data
7.6
99
Not enough data
7.4
89
Not enough data
7.2
86
Mapping
Not enough data
6.9
84
Not enough data
8.2
99
Agentic AI - Customer Revenue Optimization
Not enough data
7.0
28
Not enough data
7.3
28
Not enough data
7.0
28
Not enough data
7.3
28
Not enough data
6.7
27
Not enough data
7.2
29
Platform Basics
Not enough data
8.0
166
Not enough data
7.9
151
Not enough data
8.2
146
Not enough data
7.7
132
Not enough data
7.8
137
Agentic AI - Customer Journey Mapping
Not enough data
6.4
36
Content
Not enough data
7.2
122
Not enough data
6.8
102
Not enough data
5.7
97
Not enough data
6.2
93
Not enough data
7.1
108
Collaboration
Not enough data
6.5
103
Not enough data
6.3
100
Not enough data
8.0
124
Not enough data
8.0
139
Not enough data
7.3
104
Not enough data
4.7
85
Responses
9.1
17
Not enough data
8.7
17
Not enough data
9.0
17
Not enough data
Automation - AI Agents
8.6
17
Not enough data
8.6
17
Not enough data
8.7
17
Not enough data
8.6
17
Not enough data
8.8
17
Not enough data
Platform
8.2
17
Not enough data
8.8
17
Not enough data
8.8
17
Not enough data
Autonomy - AI Agents
8.9
17
Not enough data
8.6
17
Not enough data
8.4
17
Not enough data
8.6
17
Not enough data
Generative AI
8.9
18
Not enough data
9.1
18
Not enough data
Conversational Platform
8.3
806
Not enough data
8.0
609
Not enough data
8.1
356
Not enough data
8.2
549
Not enough data
Support Automation
8.2
634
Not enough data
8.1
398
Not enough data
8.2
610
Not enough data
8.1
567
Not enough data
Generative AI
7.4
265
Not enough data
7.5
262
Not enough data
Onboarding Setup
Not enough data
8.6
252
Not enough data
8.1
256
Not enough data
8.6
258
Project Tracking
Not enough data
8.2
235
Not enough data
7.7
201
Not enough data
8.0
211
Not enough data
8.4
254
Not enough data
7.9
208
Customer Engagement
Not enough data
7.8
229
Not enough data
8.0
224
Not enough data
7.4
213
Not enough data
8.3
229
Not enough data
8.1
233
Generative AI
7.7
141
Not enough data
7.7
139
Not enough data
Feature Not Available
Not enough data
Communication
8.6
426
|
Verified
Not enough data
8.4
424
|
Verified
Not enough data
8.7
390
|
Verified
Not enough data
8.6
338
Not enough data
8.1
266
Not enough data
Internal Use
8.1
626
|
Verified
Not enough data
8.5
382
|
Verified
Not enough data
8.4
342
|
Verified
Not enough data
8.6
423
Not enough data
8.8
413
|
Verified
Not enough data
8.7
401
|
Verified
Not enough data
Generative AI
7.6
188
Not enough data
Self-Service Experience
8.6
657
Not enough data
8.6
630
Not enough data
7.7
86
Not enough data
7.9
418
Not enough data
8.3
453
Not enough data
Self-Service Platform
8.3
439
Not enough data
8.5
455
Not enough data
7.7
362
Not enough data
8.3
431
Not enough data
Agentic AI - Customer Self-Service
8.4
34
Not enough data
8.5
34
Not enough data
8.3
34
Not enough data
8.4
34
Not enough data
8.7
34
Not enough data
8.9
33
Not enough data
8.6
33
Not enough data
Generative AI
7.6
86
Not enough data
7.5
86
Not enough data
Generative AI
7.5
80
Not enough data
7.4
81
Not enough data
Survey Management
8.6
213
|
Verified
Not enough data
8.6
259
|
Verified
Not enough data
8.7
278
|
Verified
Not enough data
8.6
263
|
Verified
Not enough data
Process Management
8.5
246
|
Verified
Not enough data
8.6
256
Not enough data
8.6
254
|
Verified
Not enough data
8.6
255
Not enough data
System Management
8.9
252
|
Verified
Not enough data
8.8
243
Not enough data
Customization - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data and Analytics - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
7.6
54
Not enough data
7.4
50
Not enough data
7.5
46
Not enough data
7.2
49
Not enough data
7.2
54
Management
Not enough data
8.1
61
Not enough data
8.3
61
Not enough data
7.2
48
Not enough data
8.2
63
Not enough data
8.1
49
Generative AI
Not enough data
6.4
31
Not enough data
6.6
31
Categories
Categories
Shared Categories
HubSpot Service Hub and Planhat are categorized as Customer Success
Unique Categories
HubSpot Service Hub is categorized as AI Agents For Business Operations, Shared Inbox, Conversational Support, Live Chat, Help Desk, Enterprise Feedback Management, Customer Self-Service, and Digital Customer Service Platforms
Reviews
Reviewers' Company Size
HubSpot Service Hub
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Planhat
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
19.5%
Information Technology and Services
10.6%
Marketing and Advertising
5.2%
Financial Services
4.6%
Education Management
3.4%
Other
56.7%
Computer Software
37.8%
Information Technology and Services
18.4%
Marketing and Advertising
7.9%
Education Management
2.5%
E-Learning
2.3%
Other
31.2%
Alternatives
Discussions
How does HubSpot Service Hub contribute to creating a more cohesive and effective customer service experience?
3 Comments
TB
Tim's Web Worx: HubSpot Service Hub Review
As a proud HubSpot Solutions Partner, Tim's Web Worx has had the privilege of integrating HubSpot's powerful...Read more
How to customise the website
2 Comments
MK
Eduardo,
Its not entirely clear to me what you are hoping to customize? We have been able to do quite a bit with ours for the Knowledge Base. Here's a link...Read more
What is service hub?
2 Comments
TE
I have no idea. I don't know what G2 is either. It's very confusing. Read more
How long did it take to implement?
2 Comments
PB
6 weeks or so, but most of my time was spent organising our data rather than customising PH itself so it depends on what sort of state your data is in.Read more
What's the best way to manage crossell opportunities on planhat?
1 Comment
Official Response from Planhat
Hi Pedro,
Thanks for your question!
There are several ways to manage cross-sale opportunities in Planhat. Firstly, intelligent triggers and alerts can...Read more
How can I, launch two simultaneos NPScampaings
1 Comment
Official Response from Planhat
Hi Matheus, your CSM will be in touch shortly and help you to set it up :)
Read more
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