# HubSpot Service Hub vs Odoo Help Desk Comparison
---
## AI Generated Summary
- **G2 reviewers report** that HubSpot Service Hub excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Odoo Help Desk. Users appreciate the platform's intuitive interface and strong reporting functionality, making it a preferred choice for managing customer support tickets.
- **Users say** that the ticketing system in HubSpot Service Hub is particularly easy to navigate, with one reviewer noting, "Ticketing is very easy in HubSpot Service Hub and can be helpful to fix issues very easily." In contrast, while Odoo Help Desk also offers a simple ticketing system, it lacks the comprehensive integration and reporting features that HubSpot provides.
- **Reviewers mention** that HubSpot Service Hub's implementation process is quick and user-friendly, with many highlighting the seamless onboarding experience. This contrasts with Odoo Help Desk, where users have expressed that while the interface is simple, the overall setup can be less intuitive.
- **According to verified reviews** , HubSpot Service Hub shines in the quality of support it offers, receiving high praise for its responsiveness and helpfulness. Users have noted that the support team is proactive and knowledgeable, whereas Odoo Help Desk's support has been described as lacking, with some users feeling that they do not receive adequate assistance.
- **G2 reviewers highlight** that HubSpot Service Hub provides robust customization options, allowing businesses to tailor the platform to their specific needs. Users appreciate the ability to integrate it with other HubSpot products seamlessly. On the other hand, Odoo Help Desk, while easy to use, has been critiqued for its limited customization capabilities, which may hinder some users' workflows.
- **Users report** that HubSpot Service Hub's collaboration features, such as ticket collaboration and customer database management, are well-designed and enhance team productivity. In comparison, while Odoo Help Desk offers similar features, users have noted that they do not integrate as smoothly, which can lead to inefficiencies in managing customer interactions.



| | HubSpot Service Hub | Odoo Help Desk | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 3.6 out of 5 | 
| **Total Reviews** | 2,917 | 12 | 
| **Largest Market Segment** | Small-Business (59.6% of reviews) | Small-Business (83.3% of reviews) | 
| **Entry Level Price** | $0.00 Per Month | No pricing available | 

---
## Top Pros & Cons

### HubSpot Service Hub

Pros:
- Ease of Use (325 reviews)
- Features (214 reviews)

Cons:
- Missing Features (117 reviews)
- Limited Customization (93 reviews)

### Odoo Help Desk

Pros:
- Integrations (2 reviews)
- Ease of Use (1 reviews)

Cons:
- Limited Customization (2 reviews)
- Limited Features (1 reviews)

---
## Ratings Comparison
| Rating | HubSpot Service Hub | Odoo Help Desk | 
|---|---|---|
  | **Meets Requirements** | 8.5 (2145 reviews) | 7.3 (11 reviews) | 
  | **Ease of Use** | 8.6 (2338 reviews) | 7.6 (12 reviews) | 
  | **Ease of Setup** | 8.3 (1347 reviews) | 6.9 (12 reviews) | 
  | **Ease of Admin** | 8.5 (921 reviews) | 6.9 (6 reviews) | 
  | **Quality of Support** | 8.8 (1968 reviews) | 5.8 (11 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.8 (909 reviews) | 7.7 (5 reviews) | 
  | **Product Direction (% positive)** | 8.7 (2011 reviews) | 8.8 (10 reviews) | 

---
## Pricing

### HubSpot Service Hub

#### Entry-Level Pricing

Plan: Service Hub Free

Price: $0.00 Per Month

Description: For customer service professionals. A simple set of tools to start connecting with and supporting your customers — for free.

Key Features:
- Ticketing
- Custom support form fields
- Live chat

[Browse all 4 editions](https://www.g2.com/products/hubspot-service-hub/pricing)

#### Free Trial

Yes

### Odoo Help Desk

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **HubSpot Service Hub** | 8.0/10 | 1151 |
| **Odoo Help Desk** | 7.5/10 | 9 |

#### Ticket and Case Management

| Feature | HubSpot Service Hub | Odoo Help Desk | 
|---|---|---|
| **Ticket creation user experience** | 8.5 (774 reviews) ✓ Verified | 9.0 (8 reviews) | 
| **Ticket response user experience** | 8.4 (775 reviews) ✓ Verified | 8.5 (8 reviews) | 
| **Workflow** | 8.4 (792 reviews) ✓ Verified | 7.1 (8 reviews) | 
| **Response Automation** | 8.3 (710 reviews) ✓ Verified | 7.1 (7 reviews) | 
| **SLA Management** | 7.8 (482 reviews) | 6.7 (7 reviews) | 
| **Attachments/Screencasts** | 8.2 (708 reviews) ✓ Verified | 8.1 (7 reviews) | 
| **Ticket Collaboration** | 8.4 (723 reviews) | 8.3 (8 reviews) | 
| **Customer and Contacts Database** | 8.7 (749 reviews) ✓ Verified | 8.5 (8 reviews) | 

#### Generative AI

| Feature | HubSpot Service Hub | Odoo Help Desk | 
|---|---|---|
| **AI Text Generation** | 7.3 (98 reviews) | Not enough data | 
| **AI Text Summarization** | 7.3 (98 reviews) | Not enough data | 

#### Agentic AI - Help Desk

| Feature | HubSpot Service Hub | Odoo Help Desk | 
|---|---|---|
| **Autonomous Task Execution** | 7.5 (89 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.5 (91 reviews) | Not enough data | 
| **Proactive Assistance** | 7.4 (91 reviews) | Not enough data | 

#### Communication Channels

| Feature | HubSpot Service Hub | Odoo Help Desk | 
|---|---|---|
| **Customer Portal** | 8.1 (505 reviews) | 8.1 (7 reviews) | 
| **Email to Case** | 8.5 (720 reviews) ✓ Verified | 8.6 (7 reviews) | 
| **Chat/Live Support** | 8.3 (642 reviews) ✓ Verified | 6.3 (8 reviews) | 
| **Social Integration** | 7.8 (447 reviews) | 5.7 (7 reviews) | 
| **Voice** | 7.7 (465 reviews) | 5.3 (6 reviews) | 

#### Platform

| Feature | HubSpot Service Hub | Odoo Help Desk | 
|---|---|---|
| **Mobile User Support** | 7.3 (513 reviews) | 7.4 (7 reviews) | 
| **Customization ** | 8.1 (624 reviews) ✓ Verified | 6.0 (7 reviews) | 
| **User, Role, and Access Management** | 8.4 (670 reviews) ✓ Verified | 8.8 (7 reviews) | 
| **Integration** | 8.3 (632 reviews) ✓ Verified | 6.9 (6 reviews) | 
| **Reporting** | 8.3 (730 reviews) ✓ Verified | 7.6 (7 reviews) | 
| **Dashboards** | 8.5 (744 reviews) ✓ Verified | 7.9 (7 reviews) | 

### Customer Success

| Product | Score | Reviews |
|---|---|---|
| **HubSpot Service Hub** | 7.9/10 | 1025 |
| **Odoo Help Desk** | N/A | N/A |

#### Customer Information

| Feature | HubSpot Service Hub | Odoo Help Desk | 
|---|---|---|
| **Customer Health Scores** | 8.4 (610 reviews) ✓ Verified | Not enough data | 
| **Customer Monitoring** | 8.6 (743 reviews) ✓ Verified | Not enough data | 
| **Customer Profiles** | 8.6 (789 reviews) ✓ Verified | Not enough data | 
| **Playbooks** | 8.0 (484 reviews) ✓ Verified | Not enough data | 
| **Customer Segments** | 8.3 (607 reviews) ✓ Verified | Not enough data | 
| **Product Engagement** | 8.3 (593 reviews) ✓ Verified | Not enough data | 
| **Surveys** | 8.5 (751 reviews) ✓ Verified | Not enough data | 

#### Predictions

| Feature | HubSpot Service Hub | Odoo Help Desk | 
|---|---|---|
| **Churn Risk** | 7.5 (457 reviews) ✓ Verified | Not enough data | 
| **Upsell Opportunities** | 7.8 (480 reviews) ✓ Verified | Not enough data | 
| **Custom Triggers** | 8.2 (559 reviews) | Not enough data | 
| **Machine Learning** | 7.7 (408 reviews) ✓ Verified | Not enough data | 

#### Platform

| Feature | HubSpot Service Hub | Odoo Help Desk | 
|---|---|---|
| **Reporting & Dashboards** | 8.5 (863 reviews) ✓ Verified | Not enough data | 
| **API & Integrations** | 8.2 (711 reviews) ✓ Verified | Not enough data | 
| **Data Import & Export Tools** | 8.4 (745 reviews) ✓ Verified | Not enough data | 
| **Workflow Capability** | 8.6 (816 reviews) ✓ Verified | Not enough data | 
| **Notifications** | 8.4 (867 reviews) ✓ Verified | Not enough data | 
| **Customization** | 8.2 (667 reviews) | Not enough data | 
| **Scalability** | 8.5 (789 reviews) ✓ Verified | Not enough data | 
| **Data Security** | 8.8 (749 reviews) ✓ Verified | Not enough data | 
| **Performance & Reliability** | 8.7 (859 reviews) ✓ Verified | Not enough data | 
| **User, Role, and Access Management** | 8.8 (843 reviews) ✓ Verified | Not enough data | 

#### Generative AI

| Feature | HubSpot Service Hub | Odoo Help Desk | 
|---|---|---|
| **AI Text Generation** | 7.6 (121 reviews) | Not enough data | 
| **AI Text Summarization** | 7.7 (118 reviews) | Not enough data | 

#### Agentic AI - Customer Success

| Feature | HubSpot Service Hub | Odoo Help Desk | 
|---|---|---|
| **Autonomous Task Execution** | 7.4 (92 reviews) | Not enough data | 
| **Multi-step Planning** | 7.6 (92 reviews) | Not enough data | 
| **Cross-system Integration** | 7.7 (93 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.7 (92 reviews) | Not enough data | 
| **Proactive Assistance** | 7.7 (92 reviews) | Not enough data | 

### Shared Inbox

| Product | Score | Reviews |
|---|---|---|
| **HubSpot Service Hub** | 8.3/10 | 568 |
| **Odoo Help Desk** | N/A | N/A |

#### Productivity Tools

| Feature | HubSpot Service Hub | Odoo Help Desk | 
|---|---|---|
| **Notes** | 8.7 (504 reviews) | Not enough data | 
| **Internal Discussion** | 8.3 (454 reviews) | Not enough data | 
| **Assignments and Tasks** | 8.6 (497 reviews) | Not enough data | 
| **Workflows** | 8.6 (510 reviews) | Not enough data | 
| **Templates** | 8.6 (500 reviews) | Not enough data | 
| **Integrations** | 8.4 (483 reviews) | Not enough data | 
| **Tagging System** | 8.4 (461 reviews) | Not enough data | 

#### Analytics

| Feature | HubSpot Service Hub | Odoo Help Desk | 
|---|---|---|
| **Trends** | 8.0 (384 reviews) | Not enough data | 
| **Performance Tracking** | 8.4 (447 reviews) | Not enough data | 
| **Email Tracking** | 8.7 (496 reviews) | Not enough data | 

#### Agentic AI - Shared Inbox

| Feature | HubSpot Service Hub | Odoo Help Desk | 
|---|---|---|
| **Autonomous Task Execution** | 7.3 (58 reviews) | Not enough data | 
| **Decision Making** | 7.4 (58 reviews) | Not enough data | 

### AI Agents For Business Operations

| Product | Score | Reviews |
|---|---|---|
| **HubSpot Service Hub** | 8.7/10 | 19 |
| **Odoo Help Desk** | N/A | N/A |

#### Responses

| Feature | HubSpot Service Hub | Odoo Help Desk | 
|---|---|---|
| **Personalization** | 9.1 (16 reviews) | Not enough data | 
| **Route To Human** | 8.6 (16 reviews) | Not enough data | 
| **Natural Language Understanding (NLU)** | 9.0 (16 reviews) | Not enough data | 

#### Automation - AI Agents

| Feature | HubSpot Service Hub | Odoo Help Desk | 
|---|---|---|
| **Sales Follow-Up** | 8.5 (16 reviews) | Not enough data | 
| **Customer Interaction Automation** | 8.5 (16 reviews) | Not enough data | 
| **Lead Generation** | 8.6 (16 reviews) | Not enough data | 
| **Document Processing** | 8.5 (16 reviews) | Not enough data | 
| **Feedback Collection** | 8.8 (16 reviews) | Not enough data | 

#### Platform

| Feature | HubSpot Service Hub | Odoo Help Desk | 
|---|---|---|
| **Conversation Editor** | 8.1 (16 reviews) | Not enough data | 
| **Integration** | 8.8 (16 reviews) | Not enough data | 
| **Human-In-The-Loop** | 8.8 (16 reviews) | Not enough data | 

#### Autonomy -  AI Agents

| Feature | HubSpot Service Hub | Odoo Help Desk | 
|---|---|---|
| **Independent Decision Making** | 8.9 (16 reviews) | Not enough data | 
| **Adaptive Responses** | 8.5 (16 reviews) | Not enough data | 
| **Task Execution** | 8.3 (16 reviews) | Not enough data | 
| **Problem Solving** | 8.5 (16 reviews) | Not enough data | 

#### Generative AI

| Feature | HubSpot Service Hub | Odoo Help Desk | 
|---|---|---|
| **AI Text Generation** | 8.8 (17 reviews) | Not enough data | 
| **AI Text Summarization** | 9.0 (17 reviews) | Not enough data | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **HubSpot Service Hub** | 8.0/10 | 932 |
| **Odoo Help Desk** | N/A | N/A |

#### Conversational Platform

| Feature | HubSpot Service Hub | Odoo Help Desk | 
|---|---|---|
| **Personalization** | 8.3 (804 reviews) | Not enough data | 
| **Omnichannel** | 8.0 (608 reviews) | Not enough data | 
| **Contextual Engagement** | 8.1 (354 reviews) | Not enough data | 
| **Proactive Engagement** | 8.2 (548 reviews) | Not enough data | 

#### Support Automation

| Feature | HubSpot Service Hub | Odoo Help Desk | 
|---|---|---|
| **Intelligent Routing** | 8.2 (634 reviews) | Not enough data | 
| **Seamless Escalation** | 8.1 (396 reviews) | Not enough data | 
| **Transcripts** | 8.2 (609 reviews) | Not enough data | 
| **Self-Serve Support** | 8.1 (566 reviews) | Not enough data | 

#### Generative AI

| Feature | HubSpot Service Hub | Odoo Help Desk | 
|---|---|---|
| **AI Text Generation** | 7.4 (263 reviews) | Not enough data | 
| **AI Text Summarization** | 7.4 (261 reviews) | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **HubSpot Service Hub** | 8.4/10 | 885 |
| **Odoo Help Desk** | N/A | N/A |

#### Generative AI

| Feature | HubSpot Service Hub | Odoo Help Desk | 
|---|---|---|
| **AI Text Generation** | 7.7 (140 reviews) | Not enough data | 
| **AI Text Summarization** | 7.7 (138 reviews) | Not enough data | 
| **AI Text-to-Speech** | Feature Not Available | Not enough data | 

#### Communication

| Feature | HubSpot Service Hub | Odoo Help Desk | 
|---|---|---|
| **Pop-up Chat** | 8.6 (424 reviews) ✓ Verified | Not enough data | 
| **Notifications** | 8.4 (422 reviews) ✓ Verified | Not enough data | 
| **Targeted Emails** | 8.7 (388 reviews) ✓ Verified | Not enough data | 
| **In-App Messaging** | 8.6 (337 reviews) | Not enough data | 
| **Co-Browsing** | 8.1 (265 reviews) | Not enough data | 

####  Internal Use

| Feature | HubSpot Service Hub | Odoo Help Desk | 
|---|---|---|
| **Customization ** | 8.1 (624 reviews) ✓ Verified | 6.0 (7 reviews) | 
| **Conversation Archiving** | 8.5 (380 reviews) ✓ Verified | Not enough data | 
| **Lead Development** | 8.4 (340 reviews) ✓ Verified | Not enough data | 
| **Knowledge Base** | 8.6 (421 reviews) | Not enough data | 
| **Team Inbox ** | 8.8 (412 reviews) ✓ Verified | Not enough data | 
| **Customer Profiles** | 8.7 (399 reviews) ✓ Verified | Not enough data | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **HubSpot Service Hub** | 8.3/10 | 746 |
| **Odoo Help Desk** | N/A | N/A |

#### Generative AI

| Feature | HubSpot Service Hub | Odoo Help Desk | 
|---|---|---|
| **AI Text Summarization** | 7.6 (186 reviews) | Not enough data | 

#### Self-Service Experience

| Feature | HubSpot Service Hub | Odoo Help Desk | 
|---|---|---|
| **Knowledge Base** | 8.6 (655 reviews) | Not enough data | 
| **Searchable Articles** | 8.6 (628 reviews) | Not enough data | 
| **Community Forums** | 7.7 (86 reviews) | Not enough data | 
| **Mobile Optimization** | 7.9 (416 reviews) | Not enough data | 
| **Personalization** | 8.3 (451 reviews) | Not enough data | 

#### Self-Service Platform

| Feature | HubSpot Service Hub | Odoo Help Desk | 
|---|---|---|
| **Branding** | 8.3 (437 reviews) | Not enough data | 
| **Automation** | 8.5 (454 reviews) | Not enough data | 
| **Artificial Intelligence** | 7.7 (360 reviews) | Not enough data | 
| **Integrations** | 8.3 (429 reviews) | Not enough data | 

#### Agentic AI - Customer Self-Service

| Feature | HubSpot Service Hub | Odoo Help Desk | 
|---|---|---|
| **Autonomous Task Execution** | 8.3 (32 reviews) | Not enough data | 
| **Multi-step Planning** | 8.4 (32 reviews) | Not enough data | 
| **Cross-system Integration** | 8.2 (32 reviews) | Not enough data | 
| **Adaptive Learning** | 8.3 (32 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.6 (32 reviews) | Not enough data | 
| **Proactive Assistance** | 8.8 (31 reviews) | Not enough data | 
| **Decision Making** | 8.5 (31 reviews) | Not enough data | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **HubSpot Service Hub** | 7.6/10 | 86 |
| **Odoo Help Desk** | N/A | N/A |

#### Generative AI

| Feature | HubSpot Service Hub | Odoo Help Desk | 
|---|---|---|
| **AI Text Generation** | 7.6 (86 reviews) | Not enough data | 
| **AI Text Summarization** | 7.5 (86 reviews) | Not enough data | 

### Enterprise Feedback Management

| Product | Score | Reviews |
|---|---|---|
| **HubSpot Service Hub** | 8.5/10 | 345 |
| **Odoo Help Desk** | N/A | N/A |

#### Generative AI

| Feature | HubSpot Service Hub | Odoo Help Desk | 
|---|---|---|
| **AI Text Generation** | 7.5 (80 reviews) | Not enough data | 
| **AI Text Summarization** | 7.4 (81 reviews) | Not enough data | 

#### Survey Management

| Feature | HubSpot Service Hub | Odoo Help Desk | 
|---|---|---|
| **Brand Design Consistency** | 8.6 (213 reviews) ✓ Verified | Not enough data | 
| **Survey Deployment** | 8.6 (260 reviews) ✓ Verified | Not enough data | 
| **Feedback Collection** | 8.7 (278 reviews) ✓ Verified | Not enough data | 
| **Device Responsiveness** | 8.6 (263 reviews) ✓ Verified | Not enough data | 

#### Process Management

| Feature | HubSpot Service Hub | Odoo Help Desk | 
|---|---|---|
| **Feedback Aggregation** | 8.5 (246 reviews) ✓ Verified | Not enough data | 
| **Trigger Alerts** | 8.6 (256 reviews) | Not enough data | 
| **Real-Time Analysis** | 8.6 (255 reviews) ✓ Verified | Not enough data | 
| **Real-Time Action** | 8.6 (255 reviews) | Not enough data | 

#### System Management

| Feature | HubSpot Service Hub | Odoo Help Desk | 
|---|---|---|
| **Security** | 8.9 (252 reviews) ✓ Verified | Not enough data | 
| **System Monitoring** | 8.8 (243 reviews) | Not enough data | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **HubSpot Service Hub** | N/A | N/A |
| **Odoo Help Desk** | N/A | N/A |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | HubSpot Service Hub | Odoo Help Desk | 
|---|---|---|
| **Automated Ticket Resolution** | Not enough data | Not enough data | 
| **Contextual Response Generation** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Knowledge Base Utilization** | Not enough data | Not enough data | 
| **Multilingual Support** | Not enough data | Not enough data | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | HubSpot Service Hub | Odoo Help Desk | 
|---|---|---|
| **Proactive Customer Outreach** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Escalation Handling** | Not enough data | Not enough data | 
| **Workflow Optimization** | Not enough data | Not enough data | 

#### Automation

| Feature | HubSpot Service Hub | Odoo Help Desk | 
|---|---|---|
| **Customer Interaction Automation** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | 

#### Autonomy

| Feature | HubSpot Service Hub | Odoo Help Desk | 
|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **HubSpot Service Hub** | N/A | N/A |
| **Odoo Help Desk** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | HubSpot Service Hub | Odoo Help Desk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Help Desk Software](https://www.g2.com/categories/help-desk)

**Unique to HubSpot Service Hub (9):** [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations), [Shared Inbox Software](https://www.g2.com/categories/shared-inbox), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Customer Success Software](https://www.g2.com/categories/customer-success), [Live Chat Software](https://www.g2.com/categories/live-chat), [Enterprise Feedback Management Software](https://www.g2.com/categories/enterprise-feedback-management), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents)



---
## Reviewer Demographics

### By Company Size

| Segment | HubSpot Service Hub | Odoo Help Desk | 
|---|---|---|
| **Small-Business** | 59.6% | 83.3% | 
| **Mid-Market** | 37.1% | 16.7% | 
| **Enterprise** | 3.3% | 0% | 

### By Industry

#### HubSpot Service Hub

- **Computer Software:** 19.4%
- **Information Technology and Services:** 10.7%
- **Marketing and Advertising:** 5.3%
- **Financial Services:** 4.5%
- **Education Management:** 3.4%
- **Real Estate:** 3.0%
- **Health, Wellness and Fitness:** 2.7%
- **Consumer Services:** 2.6%
- **Hospital & Health Care:** 2.1%
- **Accounting:** 1.9%
- **Other:** 44.4%

#### Odoo Help Desk

- **Computer Software:** 16.7%
- **Wholesale:** 8.3%
- **Retail:** 8.3%
- **Medical Devices:** 8.3%
- **Media Production:** 8.3%
- **Marketing and Advertising:** 8.3%
- **Information Technology and Services:** 8.3%
- **Health, Wellness and Fitness:** 8.3%
- **Civic & Social Organization:** 8.3%
- **Arts and Crafts:** 8.3%
- **Other:** 8.3%

---
## Alternatives

### Alternatives to HubSpot Service Hub

- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3890 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (7006 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3754 reviews)
- [Front](https://www.g2.com/products/front/reviews) — 4.7/5 stars (2503 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7357 reviews)
- [Gorgias](https://www.g2.com/products/gorgias/reviews) — 4.6/5 stars (565 reviews)
- [Help Scout](https://www.g2.com/products/help-scout/reviews) — 4.4/5 stars (428 reviews)
- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7810 reviews)
- [ServiceNow Customer Service Management](https://www.g2.com/products/servicenow-customer-service-management/reviews) — 4.4/5 stars (486 reviews)
- [Tidio](https://www.g2.com/products/tidio/reviews) — 4.6/5 stars (1957 reviews)

### Alternatives to Odoo Help Desk

- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7810 reviews)
- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (988 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (7006 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3754 reviews)
- [Front](https://www.g2.com/products/front/reviews) — 4.7/5 stars (2503 reviews)
- [Gorgias](https://www.g2.com/products/gorgias/reviews) — 4.6/5 stars (565 reviews)
- [ServiceNow Customer Service Management](https://www.g2.com/products/servicenow-customer-service-management/reviews) — 4.4/5 stars (486 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7357 reviews)
- [Help Scout](https://www.g2.com/products/help-scout/reviews) — 4.4/5 stars (428 reviews)
- [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1237 reviews)

---
## Top Discussions

### HubSpot Service Hub

- Title: [How does HubSpot Service Hub contribute to creating a more cohesive and effective customer service experience?](https://www.g2.com/discussions/how-does-hubspot-service-hub-contribute-to-creating-a-more-cohesive-and-effective-customer-service-experience) — 3 comments, 1 upvote
  > **Top comment:** " Tim's Web Worx: HubSpot Service Hub Review

As a proud HubSpot Solutions Partner, Tim's Web Worx has had the privilege of integrating HubSpot's powerful..."
- Title: [What is HubSpot Service Hub used for?](https://www.g2.com/discussions/what-is-hubspot-service-hub-used-for) — 2 comments, 1 upvote
  > **Top comment:** "HubSpot Service Hub is an AI-powered tool for managing customer interactions and resolving issues, suitable for businesses of all sizes."
- Title: [What does HubSpot software do?](https://www.g2.com/discussions/hubspot-service-hub-what-does-hubspot-software-do) — 2 comments
  > **Top comment:** "Huspot is a multi-tool CRM that includes tools for sales, marketing, support, and a CMS. We use Hubspot for the CRM, marketing tools like forms, landing..."
- Title: [What is service hub?](https://www.g2.com/discussions/what-is-service-hub) — 2 comments
  > **Top comment:** "I have no idea. I don't know what G2 is either. It's very confusing. "
- Title: [How to customise the website](https://www.g2.com/discussions/24540-how-to-customise-the-website) — 2 comments, 1 upvote
  > **Top comment:** "Eduardo,
Its not entirely clear to me what you are hoping to customize? We have been able to do quite a bit with ours for the Knowledge Base. Here's a link..."

### Odoo Help Desk

No discussions available for this product.

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**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/hubspot-service-hub-vs-odoo-help-desk)