Compare HubSpot Service Hub vs Obie

See this
comparison of HubSpot Service Hub vs. Obie
based on data from user reviews. HubSpot Service Hub rates 4.3/5 stars with 39 reviews. Obie rates 4.2/5 stars with 46 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Service Hub Starter
$50
/month
Build
$99/month
+$60 per admin, per month
 
Service Hub Enterprise
$1,200
/month
Pro
$299/month
+$60 per admin, per month
 
Service Hub Free
$0
Premium
$599/month
+$60 per admin, per month
 
Service Hub Professional
$400
/month
 
Free Trial Unavailable
Free Trial
HubSpot Service Hub
Service Hub Starter
$50/month
Service Hub Enterprise
$1,200/month
Service Hub Free
$0
Service Hub Professional
$400/month
Free Trial Unavailable
Obie
Build
$99/month+$60 per admin, per month
Pro
$299/month+$60 per admin, per month
Premium
$599/month+$60 per admin, per month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.7
8.1
Ease of Use
Ease of Use
8.7
8.6
Ease of Setup
Ease of Setup
7.7
9.2
Ease of Admin
Ease of Admin
7.8
7.9
Quality of Support
Quality of Support
8.2
8.5
Ease of Doing Business With
Ease of Doing Business With
8.2
9.0
Product Direction (% positive)
Product Direction (% positive)
9.3
9.2
Meets Requirements
HubSpot Service Hub
8.7
Obie
8.1
Ease of Use
HubSpot Service Hub
8.7
Obie
8.6
Ease of Setup
HubSpot Service Hub
7.7
Obie
9.2
Ease of Admin
HubSpot Service Hub
7.8
Obie
7.9
Quality of Support
HubSpot Service Hub
8.2
Obie
8.5
Ease of Doing Business With
HubSpot Service Hub
8.2
Obie
9.0
Product Direction (% positive)
HubSpot Service Hub
9.3
Obie
9.2

Features

Knowledge Share
Knowledge Base
HubSpot Service Hub
8.4
Obie
Not enough data available
Searchable Articles
HubSpot Service Hub
8.5
Obie
Not enough data available
Community Forums
HubSpot Service Hub
Not enough data available
Obie
Not enough data available
Interactive FAQs & Forums
HubSpot Service Hub
Not enough data available
Obie
Not enough data available
Interaction
Web Portals
HubSpot Service Hub
Not enough data available
Obie
Not enough data available
Forum to Reponse
HubSpot Service Hub
Not enough data available
Obie
Not enough data available
Tickets and Tagging
HubSpot Service Hub
8.9
Obie
Not enough data available
Live Chat
HubSpot Service Hub
7.8
Obie
Not enough data available

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
59.0%
23.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
38.5%
56.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
2.6%
19.6%
HubSpot Service Hub
Small-Business
59.0%
Mid-Market
38.5%
Enterprise
2.6%
Obie
Small-Business
23.9%
Mid-Market
56.5%
Enterprise
19.6%

Reviewers' Industry

 
Marketing and Advertising
15.4%
Computer Software
30.4%
 
Information Technology and Services
10.3%
Education Management
10.9%
 
Computer Software
10.3%
Non-Profit Organization Management
6.5%
 
Consumer Services
7.7%
Information Technology and Services
4.3%
 
Telecommunications
5.1%
Hospitality
4.3%
 
Other
51.3%
Other
43.5%
HubSpot Service Hub
Marketing and Advertising
15.4%
Information Technology and Services
10.3%
Computer Software
10.3%
Consumer Services
7.7%
Telecommunications
5.1%
Other
51.3%
Obie
Computer Software
30.4%
Education Management
10.9%
Non-Profit Organization Management
6.5%
Information Technology and Services
4.3%
Hospitality
4.3%
Other
43.5%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Danielle G.
User

I like how if Hub Spot is down, they sent a email explaining the issues and how soon it will be resolved. I also, like in the ticket part you can create different stages to help you stay on top of your tasks.

Administrator

Obie's slack integration provided our team with a easy place to look for quick answers on technical stuff the team always needs. Commands, credentials, quick answers on issues.

Most Helpful Critical Review
Most Helpful Critical Review
Administrator

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

User

right now it's not being used very well and it is an annoyance

 
HubSpot Service Hub
Most Helpful Favorable Review
Danielle G.
User

I like how if Hub Spot is down, they sent a email explaining the issues and how soon it will be resolved. I also, like in the ticket part you can create different stages to help you stay on top of your tasks.

Most Helpful Critical Review
Administrator

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

Obie
Most Helpful Favorable Review
Administrator

Obie's slack integration provided our team with a easy place to look for quick answers on technical stuff the team always needs. Commands, credentials, quick answers on issues.

Most Helpful Critical Review
User

right now it's not being used very well and it is an annoyance

Screenshots

 
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Videos

 No videos provided

See Obie in action! Leverage Obie for customer success, sales enablement, ITSM and more.

HubSpot Service Hub
No videos provided
Obie

See Obie in action! Leverage Obie for customer success, sales enablement, ITSM and more.

Downloads

 No downloads provided
HubSpot Service Hub
No downloads provided
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