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At a Glance
Market Segments
Small-Business (59.6% of reviews)
Small-Business (68.8% of reviews)
Entry-Level Pricing
$0.00 Per Month
No pricing available
HubSpot Service Hub
Star Rating
(2,869)4.4 out of 5
Market Segments
Small-Business (59.6% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00 Per Month
Free Trial is available
Browse all 4 pricing plansN-able MSP Manager
Star Rating
(32)3.6 out of 5
Market Segments
Small-Business (68.8% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about N-able MSP ManagerSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that N-able MSP Manager's ticket creation user experience is rated at 6.5, which is significantly lower than HubSpot Service Hub's impressive score of 8.5. Reviewers mention that the intuitive interface of HubSpot makes it easier to create and manage tickets efficiently.
- Reviewers mention that HubSpot Service Hub excels in its customer and contacts database, scoring 8.7 compared to N-able MSP Manager's 5.5. Users say that HubSpot's robust database allows for better segmentation and personalization of customer interactions.
- Users on G2 highlight that N-able MSP Manager struggles with its SLA management, scoring 7.1, while HubSpot Service Hub achieves a higher score of 7.8. Reviewers say that HubSpot's SLA features are more comprehensive, allowing for better tracking and management of service level agreements.
- G2 users report that HubSpot Service Hub's quality of support is rated at 8.8, which is notably higher than N-able MSP Manager's score of 7.3. Users mention that HubSpot's support team is more responsive and helpful, enhancing the overall user experience.
- Reviewers mention that N-able MSP Manager's automation features, such as ticket routing, score 8.2, but HubSpot Service Hub's automation capabilities are more advanced, with users reporting a higher satisfaction level due to its seamless integration with workflows and processes.
- Users say that HubSpot Service Hub's reporting features, including dashboards and performance tracking, are rated significantly higher at 8.4 compared to N-able MSP Manager's lower scores. Reviewers mention that HubSpot provides more insightful analytics, which helps in making data-driven decisions.
Pricing
Entry-Level Pricing
HubSpot Service Hub
Service Hub Free
$0.00
Per Month
For customer service professionals. A simple set of tools to start connecting with and supporting your customers — for free.
- Ticketing
- Custom support form fields
- Live chat
N-able MSP Manager
No pricing availableFree Trial
HubSpot Service Hub
Free Trial is available
N-able MSP Manager
Free Trial is available
Ratings
Meets Requirements
8.5
2,109
7.4
28
Ease of Use
8.6
2,301
7.9
28
Ease of Setup
8.3
1,312
7.3
23
Ease of Admin
8.5
911
7.7
21
Quality of Support
8.8
1,937
7.4
28
Has the product been a good partner in doing business?
8.8
899
8.2
21
Product Direction (% positive)
8.7
1,978
6.1
27
Features by Category
Ticket and Case Management
8.5
767
|
Verified
7.0
11
|
Verified
8.4
768
|
Verified
7.6
11
|
Verified
8.4
773
|
Verified
7.0
11
|
Verified
8.2
706
|
Verified
7.3
10
|
Verified
7.8
483
6.3
10
8.2
707
|
Verified
6.7
11
8.4
716
7.4
11
|
Verified
8.7
739
|
Verified
6.5
10
|
Verified
Generative AI
7.4
96
Not enough data
7.4
96
Not enough data
Agentic AI - Help Desk
7.5
90
Not enough data
7.6
92
Not enough data
7.5
91
Not enough data
Communication Channels
8.1
505
7.3
11
|
Verified
8.5
718
|
Verified
7.3
11
|
Verified
8.3
642
|
Verified
5.4
9
7.8
448
Feature Not Available
7.7
465
Feature Not Available
Platform
7.4
513
5.8
8
|
Verified
8.1
625
|
Verified
6.2
10
|
Verified
8.4
668
|
Verified
7.0
10
|
Verified
8.3
623
|
Verified
7.4
9
|
Verified
8.3
719
|
Verified
6.5
11
|
Verified
8.5
742
|
Verified
7.1
11
|
Verified
Customer Information
8.4
611
|
Verified
Not enough data
8.6
744
|
Verified
Not enough data
8.6
789
|
Verified
Not enough data
8.0
484
|
Verified
Not enough data
8.3
607
|
Verified
Not enough data
8.3
594
|
Verified
Not enough data
8.5
752
|
Verified
Not enough data
Predictions
7.5
458
|
Verified
Not enough data
7.9
480
|
Verified
Not enough data
8.2
559
Not enough data
7.8
408
|
Verified
Not enough data
Platform
8.5
861
|
Verified
Not enough data
8.2
710
|
Verified
Not enough data
8.4
745
|
Verified
Not enough data
8.6
816
|
Verified
Not enough data
8.4
867
|
Verified
Not enough data
8.2
663
Not enough data
8.5
788
|
Verified
Not enough data
8.8
749
|
Verified
Not enough data
8.7
857
|
Verified
Not enough data
8.8
842
|
Verified
Not enough data
Generative AI
7.7
121
Not enough data
7.8
118
Not enough data
Agentic AI - Customer Success
7.5
92
Not enough data
7.6
93
Not enough data
7.7
94
Not enough data
7.8
93
Not enough data
7.7
93
Not enough data
Responses
9.1
17
Not enough data
8.7
17
Not enough data
9.0
17
Not enough data
Automation - AI Agents
8.6
17
Not enough data
8.6
17
Not enough data
8.7
17
Not enough data
8.6
17
Not enough data
8.8
17
Not enough data
Platform
8.2
17
Not enough data
8.8
17
Not enough data
8.8
17
Not enough data
Autonomy - AI Agents
8.9
17
Not enough data
8.6
17
Not enough data
8.4
17
Not enough data
8.6
17
Not enough data
Generative AI
8.9
18
Not enough data
9.1
18
Not enough data
Conversational Platform
8.3
805
Not enough data
8.0
609
Not enough data
8.1
356
Not enough data
8.2
549
Not enough data
Support Automation
8.2
634
Not enough data
8.1
398
Not enough data
8.2
610
Not enough data
8.1
567
Not enough data
Generative AI
7.4
265
Not enough data
7.5
262
Not enough data
Generative AI
7.7
141
Not enough data
7.7
139
Not enough data
Feature Not Available
Not enough data
Communication
8.6
426
|
Verified
Not enough data
8.4
424
|
Verified
Not enough data
8.7
390
|
Verified
Not enough data
8.6
338
Not enough data
8.1
266
Not enough data
Internal Use
8.1
625
|
Verified
6.2
10
|
Verified
8.5
382
|
Verified
Not enough data
8.4
341
|
Verified
Not enough data
8.6
423
Not enough data
8.8
413
|
Verified
Not enough data
8.7
401
|
Verified
Not enough data
Generative AI
7.6
188
Not enough data
Self-Service Experience
8.6
657
Not enough data
8.6
630
Not enough data
7.7
86
Not enough data
7.9
418
Not enough data
8.3
453
Not enough data
Self-Service Platform
8.3
439
Not enough data
8.5
455
Not enough data
7.7
362
Not enough data
8.3
431
Not enough data
Agentic AI - Customer Self-Service
8.4
34
Not enough data
8.5
34
Not enough data
8.3
34
Not enough data
8.4
34
Not enough data
8.7
34
Not enough data
8.9
33
Not enough data
8.6
33
Not enough data
Generative AI
7.6
86
Not enough data
7.5
86
Not enough data
Generative AI
7.5
79
Not enough data
7.3
80
Not enough data
Survey Management
8.6
212
|
Verified
Not enough data
8.6
258
|
Verified
Not enough data
8.7
277
|
Verified
Not enough data
8.6
262
|
Verified
Not enough data
Process Management
8.5
245
|
Verified
Not enough data
8.6
255
Not enough data
8.6
253
|
Verified
Not enough data
8.6
254
Not enough data
System Management
8.9
251
|
Verified
Not enough data
8.8
242
Not enough data
Incident Management
Not enough data
8.0
14
Not enough data
7.9
14
Not enough data
8.5
14
Not enough data
6.5
13
Not enough data
7.1
11
Reporting
Not enough data
7.3
15
Not enough data
7.7
15
Not enough data
7.4
11
Access & Usability
Not enough data
7.2
12
Not enough data
7.1
15
Not enough data
8.1
9
Not enough data
7.7
11
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
HubSpot Service Hub and N-able MSP Manager are categorized as Help Desk
Unique Categories
HubSpot Service Hub is categorized as AI Agents For Business Operations, Shared Inbox, Conversational Support, Customer Success, Live Chat, Enterprise Feedback Management, Customer Self-Service, and Digital Customer Service Platforms
N-able MSP Manager is categorized as Service Desk
Reviews
Reviewers' Company Size
HubSpot Service Hub
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
N-able MSP Manager
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
19.5%
Information Technology and Services
10.5%
Marketing and Advertising
5.2%
Financial Services
4.6%
Education Management
3.3%
Other
56.8%
Information Technology and Services
43.8%
Computer & Network Security
25.0%
Financial Services
9.4%
Professional Training & Coaching
3.1%
Primary/Secondary Education
3.1%
Other
15.6%
Alternatives
Discussions
How does HubSpot Service Hub contribute to creating a more cohesive and effective customer service experience?
3 Comments
TB
Tim's Web Worx: HubSpot Service Hub Review
As a proud HubSpot Solutions Partner, Tim's Web Worx has had the privilege of integrating HubSpot's powerful...Read more
How to customise the website
2 Comments
MK
Eduardo,
Its not entirely clear to me what you are hoping to customize? We have been able to do quite a bit with ours for the Knowledge Base. Here's a link...Read more
What is service hub?
2 Comments
TE
I have no idea. I don't know what G2 is either. It's very confusing. Read more
N-able MSP Manager has no discussions with answers
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