Join the 1500 companies using G2 Track to manage SaaS spend, usage, contracts & compliance.
Compare HubSpot Service Hub, Moxie, and Oracle Service Cloud (formerly RightNow)

Pricing

 
Service Hub Enterprise
$1,200
/month
 
Service Hub Professional
$400
/month
 
Service Hub Starter
$50
/month
 
Service Hub Free
$0
 
Free Trial Unavailable
Free Trial Unavailable
Free Trial Unavailable
HubSpot Service Hub
Service Hub Enterprise
$1,200/month
Service Hub Professional
$400/month
Service Hub Starter
$50/month
Service Hub Free
$0
Free Trial Unavailable
Moxie
Free Trial Unavailable
Oracle Service Cloud (formerly RightNow)
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.8
7.5
8.1
Ease of Use
Ease of Use
8.9
7.7
7.7
Ease of Setup
Ease of Setup
7.9
8.3
6.8
Ease of Admin
Ease of Admin
8.1
7.9
7.3
Quality of Support
Quality of Support
8.6
8.6
7.2
Ease of Doing Business With
Ease of Doing Business With
9.0
8.9
7.3
Product Direction (% positive)
Product Direction (% positive)
10.0
5.1
5.8
Meets Requirements
HubSpot Service Hub
8.8
Moxie
7.5
Oracle Service Cloud (formerly RightNow)
8.1
Ease of Use
HubSpot Service Hub
8.9
Moxie
7.7
Oracle Service Cloud (formerly RightNow)
7.7
Ease of Setup
HubSpot Service Hub
7.9
Moxie
8.3
Oracle Service Cloud (formerly RightNow)
6.8
Ease of Admin
HubSpot Service Hub
8.1
Moxie
7.9
Oracle Service Cloud (formerly RightNow)
7.3
Quality of Support
HubSpot Service Hub
8.6
Moxie
8.6
Oracle Service Cloud (formerly RightNow)
7.2
Ease of Doing Business With
HubSpot Service Hub
9.0
Moxie
8.9
Oracle Service Cloud (formerly RightNow)
7.3
Product Direction (% positive)
HubSpot Service Hub
10.0
Moxie
5.1
Oracle Service Cloud (formerly RightNow)
5.8

Features

Ticket and Case Management
Workflow
HubSpot Service Hub
8.7
Moxie
Not enough data available
Oracle Service Cloud (formerly RightNow)
8.1
Response Automation
HubSpot Service Hub
9.0
Moxie
Not enough data available
Oracle Service Cloud (formerly RightNow)
8.6
SLA Management
HubSpot Service Hub
Not enough data available
Moxie
Not enough data available
Oracle Service Cloud (formerly RightNow)
7.4
Attachments/Screencasts
HubSpot Service Hub
7.0
Moxie
Not enough data available
Oracle Service Cloud (formerly RightNow)
8.2
Ticket Collaboration
HubSpot Service Hub
Not enough data available
Moxie
Not enough data available
Oracle Service Cloud (formerly RightNow)
8.6
Ticket creation user experience
HubSpot Service Hub
Not enough data available
Moxie
Not enough data available
Oracle Service Cloud (formerly RightNow)
8.8
Ticket response user experience
HubSpot Service Hub
Not enough data available
Moxie
Not enough data available
Oracle Service Cloud (formerly RightNow)
8.3
Knowledge Share
Knowledge Base
HubSpot Service Hub
8.3
Moxie
Not enough data available
Oracle Service Cloud (formerly RightNow)
8.0
Searchable Articles
HubSpot Service Hub
8.5
Moxie
Not enough data available
Oracle Service Cloud (formerly RightNow)
7.8
Community Forums
HubSpot Service Hub
Not enough data available
Moxie
Not enough data available
Oracle Service Cloud (formerly RightNow)
7.1
Interactive FAQs & Forums
HubSpot Service Hub
Not enough data available
Moxie
Not enough data available
Oracle Service Cloud (formerly RightNow)
8.0
Interaction
Web Portals
HubSpot Service Hub
Not enough data available
Moxie
Not enough data available
Oracle Service Cloud (formerly RightNow)
7.9
Forum to Reponse
HubSpot Service Hub
Not enough data available
Moxie
Not enough data available
Oracle Service Cloud (formerly RightNow)
7.5
Tickets and Tagging
HubSpot Service Hub
Not enough data available
Moxie
Not enough data available
Oracle Service Cloud (formerly RightNow)
8.3
Live Chat
HubSpot Service Hub
Not enough data available
Moxie
Not enough data available
Oracle Service Cloud (formerly RightNow)
8.1
Communication Channels
Customer Portal
HubSpot Service Hub
Not enough data available
Moxie
Not enough data available
Oracle Service Cloud (formerly RightNow)
8.5
Email to Case
HubSpot Service Hub
9.0
Moxie
Not enough data available
Oracle Service Cloud (formerly RightNow)
8.8
Chat/Live Support
HubSpot Service Hub
Not enough data available
Moxie
Not enough data available
Oracle Service Cloud (formerly RightNow)
8.1
Social Integration
HubSpot Service Hub
Not enough data available
Moxie
Not enough data available
Oracle Service Cloud (formerly RightNow)
6.5
Call Center
Make, Receive, and Record Calls
HubSpot Service Hub
Not enough data available
Moxie
Not enough data available
Oracle Service Cloud (formerly RightNow)
8.1
Customer and Contacts Database
HubSpot Service Hub
Not enough data available
Moxie
Not enough data available
Oracle Service Cloud (formerly RightNow)
7.9
Products and Version Tracking
HubSpot Service Hub
Not enough data available
Moxie
Not enough data available
Oracle Service Cloud (formerly RightNow)
7.7
Call Scripting
HubSpot Service Hub
Not enough data available
Moxie
Not enough data available
Oracle Service Cloud (formerly RightNow)
7.9
Interactive Voice Response (IVR)
HubSpot Service Hub
Not enough data available
Moxie
Not enough data available
Oracle Service Cloud (formerly RightNow)
8.6
Self Service/Community
Forums
HubSpot Service Hub
Not enough data available
Moxie
Not enough data available
Oracle Service Cloud (formerly RightNow)
9.0
Knowledge Base
HubSpot Service Hub
8.0
Moxie
Not enough data available
Oracle Service Cloud (formerly RightNow)
8.6
Ideas/Feedback
HubSpot Service Hub
Not enough data available
Moxie
Not enough data available
Oracle Service Cloud (formerly RightNow)
8.0
Q&A
HubSpot Service Hub
Not enough data available
Moxie
Not enough data available
Oracle Service Cloud (formerly RightNow)
8.3
Reporting & Analytics
Social Monitoring
HubSpot Service Hub
Not enough data available
Moxie
Not enough data available
Oracle Service Cloud (formerly RightNow)
6.7
Reporting
HubSpot Service Hub
8.7
Moxie
Not enough data available
Oracle Service Cloud (formerly RightNow)
7.3
Dashboards
HubSpot Service Hub
9.0
Moxie
Not enough data available
Oracle Service Cloud (formerly RightNow)
7.5
Platform
ITIL Compliance
HubSpot Service Hub
Not enough data available
Moxie
Not enough data available
Oracle Service Cloud (formerly RightNow)
8.1
Mobile User Support
HubSpot Service Hub
Not enough data available
Moxie
Not enough data available
Oracle Service Cloud (formerly RightNow)
7.9
Customization
HubSpot Service Hub
Not enough data available
Moxie
Not enough data available
Oracle Service Cloud (formerly RightNow)
8.1
User, Role, and Access Management
HubSpot Service Hub
Not enough data available
Moxie
Not enough data available
Oracle Service Cloud (formerly RightNow)
8.0
Internationalization
HubSpot Service Hub
Not enough data available
Moxie
Not enough data available
Oracle Service Cloud (formerly RightNow)
8.2
Performance & Reliability
HubSpot Service Hub
Not enough data available
Moxie
Not enough data available
Oracle Service Cloud (formerly RightNow)
7.9
Integration APIs
HubSpot Service Hub
Not enough data available
Moxie
Not enough data available
Oracle Service Cloud (formerly RightNow)
7.4

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
61.1%
4.8%
6.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.3%
57.1%
32.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
5.6%
38.1%
61.0%
HubSpot Service Hub
Small-Business
61.1%
Mid-Market
33.3%
Enterprise
5.6%
Moxie
Small-Business
4.8%
Mid-Market
57.1%
Enterprise
38.1%
Oracle Service Cloud (formerly RightNow)
Small-Business
6.1%
Mid-Market
32.9%
Enterprise
61.0%

Reviewers' Industry

 
Marketing and Advertising
28.0%
Insurance
10.7%
Information Technology and Services
16.9%
 
Telecommunications
8.0%
Financial Services
10.7%
Retail
14.4%
 
Mechanical or Industrial Engineering
8.0%
Retail
7.1%
Computer Software
8.5%
 
Legal Services
8.0%
Internet
7.1%
Financial Services
5.9%
 
Primary/Secondary Education
4.0%
Individual & Family Services
7.1%
Pharmaceuticals
3.4%
 
Other
44.0%
Other
57.1%
Other
50.8%
HubSpot Service Hub
Marketing and Advertising
28.0%
Telecommunications
8.0%
Mechanical or Industrial Engineering
8.0%
Legal Services
8.0%
Primary/Secondary Education
4.0%
Other
44.0%
Moxie
Insurance
10.7%
Financial Services
10.7%
Retail
7.1%
Internet
7.1%
Individual & Family Services
7.1%
Other
57.1%
Oracle Service Cloud (formerly RightNow)
Information Technology and Services
16.9%
Retail
14.4%
Computer Software
8.5%
Financial Services
5.9%
Pharmaceuticals
3.4%
Other
50.8%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User in Telecommunications

i like how it has a knowledge base for people who have common questions they can just search there. Also the customer review feature is cool to use too. it's a good way to separate the q&a session from our blog post

G2 User in Consumer Goods

Moxie is a company filled with innovate thinkers! Provided us with great ideas for our brand, image, and media platforms. Great people and great service.

Ed B.
Administrator in Computer Games

Rightnow includes many items in their service that others charge extra for. For what is included it's a great service with many features. Setup can be simple or it can be quite complicated. Simple to get it up and running quickly knowing you can add to it...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

G2 User in Hospitality

As an administrator, Moxie was a pain to customize to our needs. The interface was not great and we did any reporting outside the product since the reporting features within Moxie were not effective.

Peter B.
Internal Consultant in Computer Software

It's now owned by Oracle .. does not play well with Salesforce. Cost was going up. reporting was challenging at first.

 
HubSpot Service Hub
Most Helpful Favorable Review
G2 User in Telecommunications

i like how it has a knowledge base for people who have common questions they can just search there. Also the customer review feature is cool to use too. it's a good way to separate the q&a session from our blog post

Most Helpful Critical Review
G2 User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

Moxie
Most Helpful Favorable Review
G2 User in Consumer Goods

Moxie is a company filled with innovate thinkers! Provided us with great ideas for our brand, image, and media platforms. Great people and great service.

Most Helpful Critical Review
G2 User in Hospitality

As an administrator, Moxie was a pain to customize to our needs. The interface was not great and we did any reporting outside the product since the reporting features within Moxie were not effective.

Oracle Service Cloud (formerly RightNow)
Most Helpful Favorable Review
Ed B.
Administrator in Computer Games

Rightnow includes many items in their service that others charge extra for. For what is included it's a great service with many features. Setup can be simple or it can be quite complicated. Simple to get it up and running quickly knowing you can add to it...

Most Helpful Critical Review
Peter B.
Internal Consultant in Computer Software

It's now owned by Oracle .. does not play well with Salesforce. Cost was going up. reporting was challenging at first.

Screenshots

 
1 of 4
2 of 4
3 of 4
4 of 4
1 of 4
2 of 4
3 of 4
4 of 4
1 of 6
2 of 6
3 of 6
4 of 6
5 of 6
6 of 6
HubSpot Service Hub
Oracle Service Cloud (formerly RightNow)

Videos

 No videos providedNo videos provided

A modern customer service strategy requires connecting all customer touch-points and empowering agents to offer consistent, personalized, and immediate service across all channels. Watch Oracle Service Cloud in action and hear from our customers how they've successfully adopted a next generation service strategy.

HubSpot Service Hub
No videos provided
Moxie
No videos provided
Oracle Service Cloud (formerly RightNow)

A modern customer service strategy requires connecting all customer touch-points and empowering agents to offer consistent, personalized, and immediate service across all channels. Watch Oracle Service Cloud in action and hear from our customers how they've successfully adopted a next generation service strategy.

Downloads

 No downloads providedNo downloads provided
HubSpot Service Hub
No downloads provided
Moxie
No downloads provided
Oracle Service Cloud (formerly RightNow)
Ask Service Hub a QuestionContact Service HubAsk Moxie a QuestionContact MoxieAsk Oracle a QuestionContact Oracle