Compare HubSpot Service Hub and Mouseflow 
Featured Products
At a Glance
Market Segments
Small-Business (59.6% of reviews)
Small-Business (68.0% of reviews)
Entry-Level Pricing
$0.00 Per Month
Free 500 Sessions Per Month
HubSpot Service Hub
Star Rating
(2,898)4.4 out of 5
Market Segments
Small-Business (59.6% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00 Per Month
Free Trial is available
Browse all 4 pricing plansMouseflow
Star Rating
(689)4.6 out of 5
Market Segments
Small-Business (68.0% of reviews)
Pros & Cons
Entry-Level Pricing
Free 500 Sessions Per Month
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that HubSpot Service Hub excels in providing a comprehensive view of client interactions, with features that help keep all client and prospect information organized. Users appreciate the ability to manage email records efficiently, which enhances their overall workflow.
- Users say that Mouseflow stands out for its intuitive interface and ease of use, allowing them to quickly log in and accomplish tasks without unnecessary delays. The tool's heatmaps and session replays are particularly praised for helping users understand visitor behavior on their websites.
- According to verified reviews, HubSpot Service Hub's automation tools significantly reduce manual work by efficiently routing tickets and triggering follow-up emails. This feature has been highlighted as a major time-saver for users, making it a strong choice for businesses looking to streamline their customer service processes.
- Reviewers mention that while Mouseflow offers a solid range of features, it may not match the depth of reporting and analytical capabilities found in HubSpot Service Hub. Users have noted that HubSpot's built-in knowledge base is a game-changer for self-service, reducing repetitive inquiries and enhancing customer satisfaction.
- G2 reviewers highlight that HubSpot Service Hub has a robust support system, with users rating the quality of support highly. This is particularly beneficial for businesses that require assistance during implementation and ongoing usage, ensuring they can maximize the platform's potential.
- Users appreciate that Mouseflow provides accessible reports that simplify the evaluation of customer journeys on e-commerce platforms. However, some users feel that the overall feature set may not be as comprehensive as what HubSpot Service Hub offers, particularly in areas like feedback aggregation and real-time analysis.
Pricing
Entry-Level Pricing
HubSpot Service Hub
Service Hub Free
$0.00
Per Month
For customer service professionals. A simple set of tools to start connecting with and supporting your customers — for free.
- Ticketing
- Custom support form fields
- Live chat
Mouseflow
Free Forever
Free
500 Sessions Per Month
Start spotting friction and drop-offs on limited traffic.
- 1 website project
- 1 conversion funnel analytics
- 1 month data retention
Free Trial
HubSpot Service Hub
Free Trial is available
Mouseflow
Free Trial is available
Ratings
Meets Requirements
8.5
2,130
8.8
515
Ease of Use
8.6
2,323
8.8
524
Ease of Setup
8.3
1,333
9.0
340
Ease of Admin
8.5
921
9.0
281
Quality of Support
8.8
1,955
9.0
407
Has the product been a good partner in doing business?
8.8
909
8.9
252
Product Direction (% positive)
8.7
1,998
8.6
467
Features by Category
Ticket and Case Management
8.5
772
|
Verified
Not enough data
8.4
772
|
Verified
Not enough data
8.4
785
|
Verified
Not enough data
8.2
707
|
Verified
Not enough data
7.8
482
Not enough data
8.2
707
|
Verified
Not enough data
8.4
719
Not enough data
8.7
745
|
Verified
Not enough data
Generative AI
7.3
98
Not enough data
7.3
98
Not enough data
Agentic AI - Help Desk
7.5
89
Not enough data
7.5
91
Not enough data
7.4
91
Not enough data
Communication Channels
8.1
505
Not enough data
8.5
718
|
Verified
Not enough data
8.3
642
|
Verified
Not enough data
7.8
447
Not enough data
7.7
465
Not enough data
Platform
7.3
513
Not enough data
8.1
624
|
Verified
Not enough data
8.4
669
|
Verified
Not enough data
8.3
628
|
Verified
Not enough data
8.3
724
|
Verified
Not enough data
8.5
744
|
Verified
Not enough data
Metrics
Not enough data
8.5
169
Not enough data
8.4
169
Not enough data
8.4
178
Not enough data
8.4
171
Not enough data
7.9
157
Not enough data
7.8
144
Not enough data
7.7
144
Not enough data
8.2
159
Not enough data
7.9
159
Reporting
Not enough data
Feature Not Available
Not enough data
7.7
147
Not enough data
Feature Not Available
Not enough data
7.5
146
Not enough data
7.7
154
Not enough data
7.7
141
Not enough data
8.0
157
Other
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.7
136
Not enough data
Feature Not Available
Not enough data
7.0
123
Not enough data
Feature Not Available
Agentic AI - Digital Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
7.5
116
Not enough data
7.6
118
Not enough data
8.1
145
Not enough data
8.3
137
Customer Information
8.4
610
|
Verified
Not enough data
8.6
743
|
Verified
Not enough data
8.6
789
|
Verified
Not enough data
8.0
484
|
Verified
Not enough data
8.3
607
|
Verified
Not enough data
8.3
593
|
Verified
Not enough data
8.5
751
|
Verified
Not enough data
Predictions
7.5
457
|
Verified
Not enough data
7.8
480
|
Verified
Not enough data
8.2
559
Not enough data
7.7
408
|
Verified
Not enough data
Platform
8.5
863
|
Verified
Not enough data
8.2
711
|
Verified
Not enough data
8.4
745
|
Verified
Not enough data
8.6
816
|
Verified
Not enough data
8.4
867
|
Verified
Not enough data
8.2
667
Not enough data
8.5
789
|
Verified
Not enough data
8.8
749
|
Verified
Not enough data
8.7
859
|
Verified
Not enough data
8.8
843
|
Verified
Not enough data
Generative AI
7.6
121
Not enough data
7.7
118
Not enough data
Agentic AI - Customer Success
7.4
92
Not enough data
7.6
92
Not enough data
7.7
93
Not enough data
7.7
92
Not enough data
7.7
92
Not enough data
User Behavior
Not enough data
8.7
233
|
Verified
Not enough data
8.7
231
|
Verified
Not enough data
7.9
217
|
Verified
A/B Testing
Not enough data
7.7
176
|
Verified
Not enough data
6.8
139
|
Verified
Not enough data
8.0
183
|
Verified
Not enough data
7.4
142
|
Verified
Visitor Information
Not enough data
7.9
193
|
Verified
Not enough data
7.8
175
|
Verified
Agentic AI - Session Replay
Not enough data
7.8
6
Product Analytics
Not enough data
7.3
60
Not enough data
7.9
65
Not enough data
7.4
64
Not enough data
8.0
67
Not enough data
7.9
53
Not enough data
7.3
54
Not enough data
7.7
52
Not enough data
7.3
55
Agentic AI - Product Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Behavioral Analytics - Product Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Infrastructure - Product Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
AI driven optimization - Product Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
Not enough data
8.3
87
Not enough data
8.4
99
Not enough data
8.3
88
Not enough data
7.8
80
Not enough data
7.8
80
Not enough data
Feature Not Available
Administration
Not enough data
7.8
74
Not enough data
7.2
75
Not enough data
7.6
78
Generative AI
Not enough data
6.5
43
Agentic AI - E-Commerce Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics
Not enough data
7.6
11
Not enough data
7.4
11
Not enough data
7.7
10
Not enough data
7.7
10
Not enough data
7.8
10
Agentic AI - Customer Journey Mapping
Not enough data
8.7
5
Responses
9.1
16
Not enough data
8.6
16
Not enough data
9.0
16
Not enough data
Automation - AI Agents
8.5
16
Not enough data
8.5
16
Not enough data
8.6
16
Not enough data
8.5
16
Not enough data
8.8
16
Not enough data
Platform
8.1
16
Not enough data
8.8
16
Not enough data
8.8
16
Not enough data
Autonomy - AI Agents
8.9
16
Not enough data
8.5
16
Not enough data
8.3
16
Not enough data
8.5
16
Not enough data
Generative AI
8.8
17
Not enough data
9.0
17
Not enough data
Conversational Platform
8.3
803
Not enough data
8.0
608
Not enough data
8.1
354
Not enough data
8.2
548
Not enough data
Support Automation
8.2
633
Not enough data
8.1
396
Not enough data
8.2
609
Not enough data
8.1
566
Not enough data
Generative AI
7.4
263
Not enough data
7.4
260
Not enough data
Generative AI
7.7
140
Not enough data
7.7
138
Not enough data
Feature Not Available
Not enough data
Communication
8.6
424
|
Verified
Not enough data
8.4
422
|
Verified
Not enough data
8.7
388
|
Verified
Not enough data
8.6
337
Not enough data
8.1
265
Not enough data
Internal Use
8.1
624
|
Verified
Not enough data
8.5
380
|
Verified
Not enough data
8.4
340
|
Verified
Not enough data
8.6
421
Not enough data
8.8
412
|
Verified
Not enough data
8.7
399
|
Verified
Not enough data
Generative AI
7.6
186
Not enough data
Self-Service Experience
8.6
655
Not enough data
8.6
628
Not enough data
7.7
86
Not enough data
7.9
416
Not enough data
8.3
451
Not enough data
Self-Service Platform
8.3
437
Not enough data
8.5
453
Not enough data
7.7
360
Not enough data
8.3
429
Not enough data
Agentic AI - Customer Self-Service
8.3
32
Not enough data
8.4
32
Not enough data
8.2
32
Not enough data
8.3
32
Not enough data
8.6
32
Not enough data
8.8
31
Not enough data
8.5
31
Not enough data
Generative AI
7.6
86
Not enough data
7.5
86
Not enough data
Generative AI
7.5
80
6.3
10
7.4
81
6.7
10
Survey Management
8.6
213
|
Verified
7.6
21
8.6
259
|
Verified
7.6
22
8.7
278
|
Verified
8.0
23
8.6
263
|
Verified
8.1
23
Process Management
8.5
246
|
Verified
7.9
22
8.6
256
7.9
21
8.6
254
|
Verified
8.7
22
8.6
255
Feature Not Available
System Management
8.9
252
|
Verified
8.7
20
8.8
243
Feature Not Available
Agentic AI - Heatmap Tools
Not enough data
8.1
6
Not enough data
7.8
6
Not enough data
8.3
6
Not enough data
7.2
6
Not enough data
7.5
6
Not enough data
8.6
6
Analysis
Not enough data
8.2
226
Not enough data
8.0
201
Not enough data
8.3
221
Not enough data
8.2
210
Not enough data
8.4
231
Reporting
Not enough data
9.1
260
Not enough data
8.9
260
Not enough data
8.7
239
Not enough data
8.1
208
Marketing Operations
Not enough data
6.9
73
Not enough data
8.0
81
Not enough data
7.9
82
Not enough data
8.1
77
Not enough data
7.0
69
Not enough data
Feature Not Available
Campaign Activity
Not enough data
7.8
83
Not enough data
8.2
92
Not enough data
7.4
76
Not enough data
7.5
75
Not enough data
7.5
74
Not enough data
Feature Not Available
Agentic AI - Marketing Analytics
Not enough data
9.0
5
Not enough data
8.7
5
Not enough data
7.7
5
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
HubSpot Service Hub and Mouseflow are categorized as Enterprise Feedback Management
Unique Categories
HubSpot Service Hub is categorized as AI Agents For Business Operations, Shared Inbox, Conversational Support, Customer Success, Live Chat, Help Desk, Customer Self-Service, and Digital Customer Service Platforms
Mouseflow is categorized as E-Commerce Analytics, Product Analytics, Session Replay, Heatmap Tools, Marketing Analytics, Digital Analytics, and Customer Journey Mapping
Reviews
Reviewers' Company Size
HubSpot Service Hub
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Mouseflow
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
19.5%
Information Technology and Services
10.6%
Marketing and Advertising
5.3%
Financial Services
4.6%
Education Management
3.3%
Other
56.7%
Marketing and Advertising
10.4%
Computer Software
7.4%
Retail
5.1%
Information Technology and Services
4.8%
Health, Wellness and Fitness
3.9%
Other
68.3%
Alternatives
Discussions
How does HubSpot Service Hub contribute to creating a more cohesive and effective customer service experience?
3 Comments
TB
Tim's Web Worx: HubSpot Service Hub Review
As a proud HubSpot Solutions Partner, Tim's Web Worx has had the privilege of integrating HubSpot's powerful...Read more
How to customise the website
2 Comments
MK
Eduardo,
Its not entirely clear to me what you are hoping to customize? We have been able to do quite a bit with ours for the Knowledge Base. Here's a link...Read more
What is service hub?
2 Comments
TE
I have no idea. I don't know what G2 is either. It's very confusing. Read more
What is Mouseflow used for?
2 Comments
JM
Mouse flow is a behavioural analytic solution to help identify and work out friction on your web pages. Read more
Why can't record all sessions
1 Comment
EC
Hello!
Mouseflow is designed to record all of your visitors' sessions, so there seems to be something going on preventing you to do so.
We’d like an...Read more
Why the amount of recordings is the same as heatmaps? And why the credits are too low?
1 Comment
Official Response from Mouseflow
Hi Rocio, there seems to be some confusion. For $49/mo Crazy Egg offers 500 recordings and 75,000 page views. On a cheaper plan (29$/mo) Mouseflow offers...Read more
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