# HubSpot Service Hub vs Medallia Agile Research Comparison - What are their main differences? 

At a Glance

Star Rating

**HubSpot Service Hub** [

4.4/5(2,920)

](https://www.g2.com/products/hubspot-service-hub/reviews#reviews)

**Medallia Agile Research** [

4.3/5(65)

](https://www.g2.com/products/medallia-agile-research/reviews#reviews)

Market Segments

**HubSpot Service Hub**
Small-Business (59.5% of reviews)

**Medallia Agile Research**
Mid-Market (43.8% of reviews)

Pros & Cons

**HubSpot Service Hub**
[
Ease of Use (325)
](https://www.g2.com/products/hubspot-service-hub/reviews?filters%5Bsentiment_snippet%5D=1782979&qs=pros-and-cons#reviews)[
Features (214)
](https://www.g2.com/products/hubspot-service-hub/reviews?filters%5Bsentiment_snippet%5D=1781532&qs=pros-and-cons#reviews)[
Missing Features (117)
](https://www.g2.com/products/hubspot-service-hub/reviews?filters%5Bsentiment_snippet%5D=1782709&qs=pros-and-cons#reviews)[
Limited Customization (93)
](https://www.g2.com/products/hubspot-service-hub/reviews?filters%5Bsentiment_snippet%5D=1784310&qs=pros-and-cons#reviews)

**Medallia Agile Research**
Not enough data

Entry-Level Pricing

**HubSpot Service Hub**
 **$0.00** Per Month

**Medallia Agile Research**
 **$49** per month

Summary

AI Generated Summary

AI-generated. Powered by real user reviews.

- **G2 reviewers report** that HubSpot Service Hub excels in its **ticketing system** , making it easy for users to manage and resolve customer issues efficiently. Users appreciate how well it integrates with other HubSpot products, creating a cohesive experience that feels organized and intuitive.
- **Users say** that Medallia Agile Research offers a **very intuitive interface** that is easy to navigate, even for those who are new to survey tools. Reviewers highlight the platform's templates and flexible survey deployment options, which simplify the process of gathering feedback.
- **According to verified reviews** , HubSpot Service Hub stands out for its **strong reporting functionality** , which users find extremely useful for tracking customer support metrics. This feature is particularly beneficial for organizations looking to analyze their support performance comprehensively.
- **Reviewers mention** that while Medallia Agile Research has a solid feature set, it may not always meet the specific workflow needs of all users, leading to some configuration challenges. However, many still find it a good value for the price, especially for mid-market businesses.
- **G2 reviewers highlight** that HubSpot Service Hub's **ease of training** is a significant advantage, as users find it straightforward to onboard new team members. This is a crucial factor for businesses that prioritize quick adaptation and minimal disruption during implementation.
- **Users report** that Medallia Agile Research shines in its **real-time analysis and action capabilities** , allowing organizations to respond quickly to feedback. This feature is particularly praised for enhancing the overall feedback collection process, making it easier to act on insights as they come in.

Pricing

Entry-Level Pricing

**HubSpot Service Hub**

HubSpot Service Hub

Service Hub Free

$0.00

Per Month

For customer service professionals. A simple set of tools to start connecting with and supporting your customers — for free.

- Ticketing
- Custom support form fields
- Live chat

[Browse all 4 pricing plans](/products/hubspot-service-hub/pricing)

**Medallia Agile Research**

Medallia Agile Research

Starter

$49

per month

[Browse all 5 pricing plans](/products/medallia-agile-research/pricing)

Free Trial

**HubSpot Service Hub**

HubSpot Service Hub

Free Trial is available

**Medallia Agile Research**

Medallia Agile Research

Free Trial is available

Ratings

Meets Requirements

8.5

2,147

8.4

58

Ease of Use

8.6

2,340

8.9

58

Ease of Setup

8.3

1,349

8.3

35

Ease of Admin

8.5

922

8.7

36

Quality of Support

8.8

1,970

8.9

57

Has the product been a good partner in doing business?

8.8

910

9.0

35

Product Direction (% positive)

8.7

2,013

9.0

56

Features by Category

Artificial Intelligence[Hide 37 FeaturesShow 37 Features](javascript:void(0);)

Not enough data

Not enough data

Additional Functionality

Tagging

Not enough data

Not enough data

Natural Language Processing

Not enough data

Not enough data

Data Extraction

Not enough data

Not enough data

Multi-Language

Not enough data

Not enough data

Predictive Analytics

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Speech Recognition

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Data Storage Management

Not enough data

Not enough data

Virtual Personal Assistant (VPA)

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Customer Segmentation

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

For eCommerce

Not enough data

Not enough data

Role-Based Permissions

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Search/Filter

Not enough data

Not enough data

Monitoring

Not enough data

Not enough data

Document Management

Not enough data

Not enough data

API

Not enough data

Not enough data

Data Visualization

Not enough data

Not enough data

Trend Analysis

Not enough data

Not enough data

Machine Learning

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Alerts/Escalation

Not enough data

Not enough data

Performance Metrics

Not enough data

Not enough data

Real-Time Data

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Mobile App

Not enough data

Not enough data

Multiple Data Sources

Not enough data

Not enough data

For Sales Teams/Organizations

Not enough data

Not enough data

Sentiment Analysis

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Chatbot

Not enough data

Not enough data

Workflow Automation

Not enough data

Not enough data

Collaboration & Productivity[Hide 45 FeaturesShow 45 Features](javascript:void(0);)

Not enough data

Not enough data

Additional Functionality

Third-Party Integrations

Not enough data

Not enough data

To-Do List

Not enough data

Not enough data

@mentions

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

File Management

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Prioritization

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Screen Sharing

Not enough data

Not enough data

Content Management

Not enough data

Not enough data

Brainstorming

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

File Transfer

Not enough data

Not enough data

Calendar Management

Not enough data

Not enough data

Status Tracking

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Version Control

Not enough data

Not enough data

Task Management

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Real Time Editing

Not enough data

Not enough data

Communication Management

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Tagging

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Assignment Management

Not enough data

Not enough data

Task Scheduling

Not enough data

Not enough data

Project Management

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Secure Data Storage

Not enough data

Not enough data

File Sharing

Not enough data

Not enough data

Document Storage

Not enough data

Not enough data

Task Progress Tracking

Not enough data

Not enough data

Discussions/Forums

Not enough data

Not enough data

Commenting/Notes

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Video Conferencing

Not enough data

Not enough data

Progress Tracking

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

API

Not enough data

Not enough data

Document Management

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

AI Customer Support Agents[Hide 36 FeaturesShow 36 Features](javascript:void(0);)

Not enough data

Not enough data

Dashboard

Dashboard

Not enough data

Not enough data

Speech Recognition

Speech Recognition

Not enough data

Not enough data

Compliance Management

Compliance Management

Not enough data

Not enough data

Autonomous Task Execution

Autonomous Task Execution

Not enough data

Not enough data

Sentiment Analysis

Sentiment Analysis

Not enough data

Not enough data

Data Security

Data Security

Not enough data

Not enough data

Third-Party Integration

Third-Party Integration

Not enough data

Not enough data

Human-in-the-loop (HITL)

Human-in-the-loop (HITL)

Not enough data

Not enough data

Agentic Task Execution

Agentic Task Execution

Not enough data

Not enough data

Natural Language Processing

Natural Language Processing

Not enough data

Not enough data

Conversational AI

Conversational AI

Not enough data

Not enough data

Performance Metrics

Performance Metrics

Not enough data

Not enough data

Interaction Tracking

Interaction Tracking

Not enough data

Not enough data

Knowledge Base Management

Knowledge Base Management

Not enough data

Not enough data

CRM Integration

CRM Integration

Not enough data

Not enough data

Inquiry Routing

Inquiry Routing

Not enough data

Not enough data

Contextual Guidance

Contextual Guidance

Not enough data

Not enough data

Communications Management

Communications Management

Not enough data

Not enough data

Proactive Chat

Proactive Chat

Not enough data

Not enough data

Ticket Management

Ticket Management

Not enough data

Not enough data

Customer Query Resolution - AI Customer Support Agents

Automated Ticket Resolution

Not enough data

Not enough data

Contextual Response Generation

Not enough data

Not enough data

Sentiment Analysis

Not enough data

Not enough data

Knowledge Base Utilization

Not enough data

Not enough data

Multilingual Support

Not enough data

Not enough data

Customer Interaction Automation - AI Customer Support Agents

Proactive Customer Outreach

Not enough data

Not enough data

Feedback Collection

Not enough data

Not enough data

Escalation Handling

Not enough data

Not enough data

Workflow Optimization

Not enough data

Not enough data

Automation

Customer Interaction Automation

Not enough data

Not enough data

Feedback Collection

Not enough data

Not enough data

Document Processing

Not enough data

Not enough data

Autonomy

Independent Decision Making

Not enough data

Not enough data

Adaptive Responses

Not enough data

Not enough data

Task Execution

Not enough data

Not enough data

Problem Solving

Not enough data

Not enough data

Help Desk[Hide 74 FeaturesShow 74 Features](javascript:void(0);)

8.0

1,152

Not enough data

Ticket and Case Management

Ticket Creation User Experience

8.5(won by default)

775

|

Verified

Not enough data

Ticket Response User Experience

8.4(won by default)

775

|

Verified

Not enough data

Workflow

8.4(won by default)

792

|

Verified

Not enough data

Automated Response

8.3(won by default)

710

|

Verified

Not enough data

Service Level Agreement (SLA) Management

7.8(won by default)

482

Not enough data

Attachments/Screencasts

8.2(won by default)

708

|

Verified

Not enough data

Ticket Collaboration

8.4(won by default)

723

Not enough data

Customer/Contact Database

8.7(won by default)

750

|

Verified

Not enough data

Workflow Management

Not enough data

Not enough data

Knowledge Base Management

Not enough data

Not enough data

Ticket Management

Not enough data

Not enough data

Call Center Management

Not enough data

Not enough data

Queue Management

Not enough data

Not enough data

Inbox Management

Not enough data

Not enough data

Support Ticket Management

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

Generative AI

AI Text Generation

7.3(won by default)

98

Not enough data

AI Text Summarization

7.3(won by default)

98

Not enough data

Generative AI

Not enough data

Not enough data

Agentic AI - Help Desk

Autonomous Task Execution

7.5(won by default)

89

Not enough data

Natural Language Interaction

7.5(won by default)

91

Not enough data

Proactive Assistance

7.4(won by default)

91

Not enough data

Communication Channels

Customer Portal

8.1(won by default)

505

Not enough data

Email to Case

8.5(won by default)

720

|

Verified

Not enough data

Live Chat Support

8.3(won by default)

642

|

Verified

Not enough data

Social Media Integration

7.8(won by default)

447

Not enough data

Voice

7.7(won by default)

466

Not enough data

Video Chat

Not enough data

Not enough data

Platform

Mobile User Support

7.3(won by default)

513

Not enough data

Customization 

8.1(won by default)

624

|

Verified

Not enough data

User, Role, and Access Management

8.4(won by default)

670

|

Verified

Not enough data

Third-Party Integrations

8.3(won by default)

632

|

Verified

Not enough data

Reporting

8.3(won by default)

730

|

Verified

Not enough data

Activity Dashboard

8.5(won by default)

744

|

Verified

Not enough data

Mobile Access

Not enough data

Not enough data

Additional Functionality

Automated Routing

Not enough data

Not enough data

Chatbot

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Autoresponders

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Real-Time Monitoring

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Gamification

Not enough data

Not enough data

Conversation Intelligence

Not enough data

Not enough data

Customizable Fields

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Key Performance Indicators

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Voice Recognition

Not enough data

Not enough data

Live Chat

Not enough data

Not enough data

Task Automation

Not enough data

Not enough data

IVR

Not enough data

Not enough data

Language Detection

Not enough data

Not enough data

Multiple Data Sources

Not enough data

Not enough data

Predictive Analytics

Not enough data

Not enough data

API

Not enough data

Not enough data

Alerts/Escalation

Not enough data

Not enough data

Data Security

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

Prioritization

Not enough data

Not enough data

Secure Data Storage

Not enough data

Not enough data

Macros/Templated Responses

Not enough data

Not enough data

Performance Metrics

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

Mobile App

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Email Templates

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Automated Responses

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Personalization

Not enough data

Not enough data

Workflow Automation

Not enough data

Not enough data

Customer Success[Hide 76 FeaturesShow 76 Features](javascript:void(0);)

7.9

1,025

Not enough data

Customer Information

Customer Health Scores

8.4(won by default)

610

|

Verified

Not enough data

Customer Monitoring

8.6(won by default)

743

|

Verified

Not enough data

Customer Profiles

8.6(won by default)

789

|

Verified

Not enough data

Playbooks

8.0(won by default)

484

|

Verified

Not enough data

Customer Segments

8.3(won by default)

607

|

Verified

Not enough data

Product Engagement

8.3(won by default)

593

|

Verified

Not enough data

Surveys

8.5(won by default)

751

|

Verified

Not enough data

NPS of Customers

Not enough data

Not enough data

Customer Engagement

Not enough data

Not enough data

Predictions

Churn Risk

7.5(won by default)

457

|

Verified

Not enough data

Upsell Opportunities

7.8(won by default)

480

|

Verified

Not enough data

Custom Triggers

8.2(won by default)

559

Not enough data

Machine Learning

7.7(won by default)

408

|

Verified

Not enough data

Platform

Reporting & Dashboards

8.5(won by default)

863

|

Verified

Not enough data

Third-Party Integrations

8.2(won by default)

711

|

Verified

Not enough data

Data Import & Export Tools

8.4(won by default)

745

|

Verified

Not enough data

Workflow Capability

8.6(won by default)

816

|

Verified

Not enough data

Notifications

8.4(won by default)

867

|

Verified

Not enough data

Customization

8.2(won by default)

667

Not enough data

Scalability

8.5(won by default)

789

|

Verified

Not enough data

Data Security

8.8(won by default)

749

|

Verified

Not enough data

Performance & Reliability

8.7(won by default)

859

|

Verified

Not enough data

User, Role, and Access Management

8.8(won by default)

843

|

Verified

Not enough data

Collaboration Tools

Not enough data

Not enough data

Real-Time Data

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Customer Experience Management

Not enough data

Not enough data

Churn Management

Not enough data

Not enough data

Survey/Poll Management

Not enough data

Not enough data

Communication Management

Not enough data

Not enough data

Task Management

Not enough data

Not enough data

Customer Management

Not enough data

Not enough data

Account Management

Not enough data

Not enough data

Renewal Management

Not enough data

Not enough data

Feedback Management

Not enough data

Not enough data

Knowledge Base Management

Not enough data

Not enough data

Revenue Management

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

Configurable Workflow

Not enough data

Not enough data

Generative AI

AI Text Generation

7.6(won by default)

121

Not enough data

AI Text Summarization

7.7(won by default)

118

Not enough data

Generative AI

Not enough data

Not enough data

Agentic AI - Customer Success

Autonomous Task Execution

7.4(won by default)

92

Not enough data

Multi-step Planning

7.6(won by default)

92

Not enough data

Cross-system Integration

7.7(won by default)

93

Not enough data

Natural Language Interaction

7.7(won by default)

92

Not enough data

Proactive Assistance

7.7(won by default)

92

Not enough data

Social Media Integration

Not enough data

Not enough data

Multi-Language

Not enough data

Not enough data

Additional Functionality

Onboarding

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Performance Metrics

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

CRM

Not enough data

Not enough data

API

Not enough data

Not enough data

Customer Database

Not enough data

Not enough data

Customizable Templates

Not enough data

Not enough data

Widgets

Not enough data

Not enough data

Win/Loss Analysis

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Event Triggered Actions

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Engagement Tracking

Not enough data

Not enough data

Customer Segmentation

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Customer History

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Customizable Forms

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Usage Tracking/Analytics

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Account Alerts

Not enough data

Not enough data

Shared Inbox[Hide 12 FeaturesShow 12 Features](javascript:void(0);)

8.3

568

Not enough data

Productivity Tools

Notes

8.7(won by default)

504

Not enough data

Internal Discussion

8.3(won by default)

454

Not enough data

Assignments and Tasks

8.6(won by default)

497

Not enough data

Workflows

8.6(won by default)

510

Not enough data

Templates

8.6(won by default)

500

Not enough data

Integrations

8.4(won by default)

483

Not enough data

Tagging System

8.4(won by default)

461

Not enough data

Analytics

Trends

8.0(won by default)

384

Not enough data

Performance Tracking

8.4(won by default)

447

Not enough data

Email Tracking

8.7(won by default)

496

Not enough data

Agentic AI - Shared Inbox

Autonomous Task Execution

7.3(won by default)

58

Not enough data

Decision Making

7.4(won by default)

58

Not enough data

AI Agents For Business Operations[Hide 76 FeaturesShow 76 Features](javascript:void(0);)

8.7

19

Not enough data

Responses

Personalization

9.1(won by default)

16

Not enough data

Route To Human

8.6(won by default)

16

Not enough data

Natural Language Understanding (NLU)

9.0(won by default)

16

Not enough data

Multi-Language

Not enough data

Not enough data

Automation - AI Agents

Sales Follow-Up

8.5(won by default)

16

Not enough data

Customer Interaction Automation

8.5(won by default)

16

Not enough data

Lead Generation

8.6(won by default)

16

Not enough data

Document Processing

8.5(won by default)

16

Not enough data

Feedback Collection

8.8(won by default)

16

Not enough data

Natural Language Processing

Not enough data

Not enough data

Simulation and Scenario Generation

Not enough data

Not enough data

Platform

Conversation Editor

8.1(won by default)

16

Not enough data

Integration

8.8(won by default)

16

Not enough data

Human-In-The-Loop

8.8(won by default)

16

Not enough data

Drag & Drop Editor

Not enough data

Not enough data

Human-in-the-loop (HITL)

Not enough data

Not enough data

Autonomy - AI Agents

Independent Decision Making

8.9(won by default)

16

Not enough data

Adaptive Responses

8.5(won by default)

16

Not enough data

Task Execution

8.3(won by default)

16

Not enough data

Problem Solving

8.5(won by default)

16

Not enough data

Generative AI

AI Text Generation

8.8(won by default)

17

Not enough data

AI Text Summarization

9.0(won by default)

17

Not enough data

Additional Functionality

Agent Collaboration

Not enough data

Not enough data

Data Governance

Not enough data

Not enough data

Prompt Engineering

Not enough data

Not enough data

Feedback Management

Not enough data

Not enough data

For No-Code Development

Not enough data

Not enough data

Version Control

Not enough data

Not enough data

Role-Based Permissions

Not enough data

Not enough data

Dynamic Modeling

Not enough data

Not enough data

API

Not enough data

Not enough data

Memory Management

Not enough data

Not enough data

Monitoring

Not enough data

Not enough data

Scalability

Not enough data

Not enough data

Cost Management

Not enough data

Not enough data

Scheduling

Not enough data

Not enough data

Natural Language Interface

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Multiple LLM Models

Not enough data

Not enough data

Integration Management

Not enough data

Not enough data

Customizable Frameworks

Not enough data

Not enough data

Pre-built Templates

Not enough data

Not enough data

Analytics

Not enough data

Not enough data

Intent Recognition

Not enough data

Not enough data

Contextual Guidance

Not enough data

Not enough data

Rules-Based Workflow

Not enough data

Not enough data

Attended Automation

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

For Sales/Marketing

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Business Process Automation

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Sentiment Analysis

Not enough data

Not enough data

Deep Learning

Not enough data

Not enough data

Code-free Development

Not enough data

Not enough data

Compliance Management

Not enough data

Not enough data

Automated Responses

Not enough data

Not enough data

Knowledge Management

Not enough data

Not enough data

Transfers/Routing

Not enough data

Not enough data

Personalization

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Customer Experience Management

Not enough data

Not enough data

Virtual Personal Assistant (VPA)

Not enough data

Not enough data

Chatbot

Not enough data

Not enough data

Speech Recognition

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Task Management

Not enough data

Not enough data

Customer Engagement

Not enough data

Not enough data

AI/Machine Learning

Not enough data

Not enough data

Configurable Workflow

Not enough data

Not enough data

Unattended Automation

Not enough data

Not enough data

Conversation Intelligence

Not enough data

Not enough data

Workflow Automation

Not enough data

Not enough data

Proactive Error Detection

Not enough data

Not enough data

Conversational Support[Hide 10 FeaturesShow 10 Features](javascript:void(0);)

8.0

932

Not enough data

Conversational Platform

Personalization

8.3(won by default)

804

Not enough data

Omnichannel

8.0(won by default)

608

Not enough data

Contextual Engagement

8.1(won by default)

354

Not enough data

Proactive Engagement

8.2(won by default)

548

Not enough data

Support Automation

Intelligent Routing

8.2(won by default)

634

Not enough data

Seamless Escalation

8.1(won by default)

396

Not enough data

Transcripts

8.2(won by default)

609

Not enough data

Self-Serve Support

8.1(won by default)

566

Not enough data

Generative AI

AI Text Generation

7.4(won by default)

263

Not enough data

AI Text Summarization

7.4(won by default)

261

Not enough data

Live Chat[Hide 44 FeaturesShow 44 Features](javascript:void(0);)

8.4

885

Not enough data

Generative AI

AI Text Generation

7.7(won by default)

140

Not enough data

AI Text Summarization

7.7(won by default)

138

Not enough data

AI Text-to-Speech

Feature Not Available

Not enough data

Generative AI

Not enough data

Not enough data

Communication

Pop-up Chat

8.6(won by default)

424

|

Verified

Not enough data

Notifications

8.4(won by default)

422

|

Verified

Not enough data

Targeted Emails

8.7(won by default)

388

|

Verified

Not enough data

In-App Messaging

8.6(won by default)

337

Not enough data

Co-Browsing

8.1(won by default)

265

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Real-time Consumer-facing Chat

Not enough data

Not enough data

 Internal Use

Customization 

8.1(won by default)

624

|

Verified

Not enough data

Conversation Archiving

8.5(won by default)

380

|

Verified

Not enough data

Lead Development

8.4(won by default)

340

|

Verified

Not enough data

Knowledge Base

8.6(won by default)

421

Not enough data

Team Inbox 

8.8(won by default)

412

|

Verified

Not enough data

Customer Profiles

8.7(won by default)

399

|

Verified

Not enough data

Additional Functionality

Real-Time Analytics

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

API

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

Search/Filter

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Canned Responses

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Transfers/Routing

Not enough data

Not enough data

Geotargeting

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Transcripts/Chat History

Not enough data

Not enough data

Document Storage

Not enough data

Not enough data

Screen Sharing

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Autoresponders

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Offline Form

Not enough data

Not enough data

Real-Time Monitoring

Not enough data

Not enough data

Support Ticket Management

Not enough data

Not enough data

File Sharing

Not enough data

Not enough data

Customer Self-Service[Hide 17 FeaturesShow 17 Features](javascript:void(0);)

8.3

746

Not enough data

Generative AI

AI Text Summarization

7.6(won by default)

186

Not enough data

Self-Service Experience

Knowledge Base

8.6(won by default)

655

Not enough data

Searchable Articles

8.6(won by default)

628

Not enough data

Community Forums

7.7(won by default)

86

Not enough data

Mobile Optimization

7.9(won by default)

416

Not enough data

Personalization

8.3(won by default)

451

Not enough data

Self-Service Platform

Branding

8.3(won by default)

437

Not enough data

Automation

8.5(won by default)

454

Not enough data

Artificial Intelligence

7.7(won by default)

360

Not enough data

Integrations

8.3(won by default)

429

Not enough data

Agentic AI - Customer Self-Service

Autonomous Task Execution

8.3(won by default)

32

Not enough data

Multi-step Planning

8.4(won by default)

32

Not enough data

Cross-system Integration

8.2(won by default)

32

Not enough data

Adaptive Learning

8.3(won by default)

32

Not enough data

Natural Language Interaction

8.6(won by default)

32

Not enough data

Proactive Assistance

8.8(won by default)

31

Not enough data

Decision Making

8.5(won by default)

31

Not enough data

Digital Customer Service Platforms[Hide 2 FeaturesShow 2 Features](javascript:void(0);)

7.6

86

Not enough data

Generative AI

AI Text Generation

7.6(won by default)

86

Not enough data

AI Text Summarization

7.5(won by default)

86

Not enough data

Enterprise Feedback Management[Hide 65 FeaturesShow 65 Features](javascript:void(0);)

8.5

345

8.9

8

Generative AI

AI Text Generation

7.5(won by default)

80

Not enough data

AI Text Summarization

7.4(won by default)

81

Not enough data

Generative AI

Not enough data

Not enough data

Survey Management

Brand Design Consistency

8.6

213

|

Verified

9.2(won by 0.6)

8

Survey Deployment

8.6

260

|

Verified

9.2(won by 0.6)

8

|

Verified

Feedback Collection

8.7(won by 0.8)

278

|

Verified

7.9

8

|

Verified

Device Responsiveness

8.6

263

|

Verified

8.8(won by 0.2)

8

|

Verified

Surveys & Feedback

Not enough data

Not enough data

Mobile Survey

Not enough data

Not enough data

Pulse Surveys

Not enough data

Not enough data

Process Management

Feedback Aggregation

8.5(won by 0.6)

246

|

Verified

7.9

8

|

Verified

Trigger Alerts

8.6

256

9.0(won by 0.4)

7

Real-Time Analysis

8.6

255

|

Verified

9.3(won by 0.7)

7

|

Verified

Real-Time Action

8.6

255

9.3(won by 0.7)

7

360 Degree Feedback

Not enough data

Not enough data

Anonymous Feedback

Not enough data

Not enough data

Real-Time Analytics

Not enough data

Not enough data

Trend Analysis

Not enough data

Not enough data

Real-Time Data

Not enough data

Not enough data

Text Analysis

Not enough data

Not enough data

Sentiment Analysis

Not enough data

Not enough data

System Management

Security

8.9(won by 0.1)

252

|

Verified

8.8

7

|

Verified

System Monitoring

8.8

243

9.3(won by 0.5)

5

SSL Security

Not enough data

Not enough data

GPS

Not enough data

Not enough data

Additional Functionality

Customer Experience Management

Not enough data

Not enough data

NPS of Employees

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Question Library

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Data Visualization

Not enough data

Not enough data

Multi-Channel Distribution

Not enough data

Not enough data

Ratings/Reviews

Not enough data

Not enough data

Negative Feedback Management

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

Commenting/Notes

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Template Management

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Social Media Integration

Not enough data

Not enough data

Text Fields

Not enough data

Not enough data

Customizable Questions

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Real-Time Reporting

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Conditional Logic

Not enough data

Not enough data

Website Integration

Not enough data

Not enough data

Search/Filter

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

API

Not enough data

Not enough data

NPS of Customers

Not enough data

Not enough data

Multi-Language

Not enough data

Not enough data

Survey/Poll Management

Not enough data

Not enough data

Segmentation

Not enough data

Not enough data

Customer Segmentation

Not enough data

Not enough data

Reminders

Not enough data

Not enough data

NPS Survey Structure

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Widgets

Not enough data

Not enough data

Customizable Templates

Not enough data

Not enough data

Feedback Management

Not enough data

Not enough data

Customizable Fields

Not enough data

Not enough data

Question Branching

Not enough data

Not enough data

AI Agents[Hide 7 FeaturesShow 7 Features](javascript:void(0);)

Not enough data

Not enough data

Agentic AI - AI Agents

Autonomous Task Execution

Not enough data

Not enough data

Multi-step Planning

Not enough data

Not enough data

Cross-system Integration

Not enough data

Not enough data

Adaptive Learning

Not enough data

Not enough data

Natural Language Interaction

Not enough data

Not enough data

Proactive Assistance

Not enough data

Not enough data

Decision Making

Not enough data

Not enough data

Reviews

Reviewers' Company Size

[![HubSpot Service Hub](https://images.g2crowd.com/uploads/product/hd_favicon/4197737e447f044e17be1a5ebb4ba193/hubspot-service-hub.svg "HubSpot Service Hub")](https://www.g2.com/products/hubspot-service-hub/reviews)

HubSpot Service Hub

Small-Business(50 or fewer emp.)

59.5%

Mid-Market(51-1000 emp.)

37.1%

Enterprise(\> 1000 emp.)

3.3%

[![Medallia Agile Research](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_77c94de720197a1317be6c7c4c007bc9/medallia-agile-research.png "Medallia Agile Research")](https://www.g2.com/products/medallia-agile-research/reviews)

Medallia Agile Research

Small-Business(50 or fewer emp.)

37.5%

Mid-Market(51-1000 emp.)

43.8%

Enterprise(\> 1000 emp.)

18.8%

Small-Business

(50 or fewer emp.)

59.5%

37.5%

Mid-Market

(51-1000 emp.)

37.1%

43.8%

Enterprise

(\> 1000 emp.)

3.3%

18.8%

Reviewers' Industry

[![HubSpot Service Hub](https://images.g2crowd.com/uploads/product/hd_favicon/4197737e447f044e17be1a5ebb4ba193/hubspot-service-hub.svg "HubSpot Service Hub")](https://www.g2.com/products/hubspot-service-hub/reviews)
HubSpot Service Hub

Computer Software

19.4%

Information Technology and Services

10.7%

Marketing and Advertising

5.2%

Financial Services

4.5%

Education Management

3.4%

Other

56.7%

[![Medallia Agile Research](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_77c94de720197a1317be6c7c4c007bc9/medallia-agile-research.png "Medallia Agile Research")](https://www.g2.com/products/medallia-agile-research/reviews)
Medallia Agile Research

Computer Software

21.9%

Financial Services

9.4%

Food & Beverages

9.4%

Information Technology and Services

7.8%

Hospitality

6.3%

Other

45.3%

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