# HubSpot Service Hub vs LivePerson Comparison
---
## AI Generated Summary
- **G2 reviewers report** that HubSpot Service Hub excels in user-friendliness, particularly with its ticketing system, which is noted for being easy to navigate and containing all necessary client data. This makes it simpler for users to manage service requests effectively.
- **Users say** that LivePerson stands out for its robust AI-powered chat and messaging capabilities, which automate customer conversations and significantly reduce response times. This feature is particularly praised for enhancing customer engagement across various digital channels.
- **Reviewers mention** that HubSpot Service Hub offers a high level of customization, allowing users to make changes in-house without needing external assistance. This flexibility is a significant advantage over previous CRM systems that were more rigid.
- **According to verified reviews** , LivePerson is recognized for its ability to handle large volumes of routine inquiries efficiently, freeing up human agents to focus on more complex issues. This capability can lead to reduced support costs and improved overall responsiveness.
- **G2 reviewers highlight** that HubSpot Service Hub's integration capabilities are strong, making it easier for teams to manage service requests in one place. This centralized approach helps in assigning user cases and facilitating internal communication.
- **Users report** that while LivePerson offers great automation features, some find it challenging to configure the platform to match their specific workflow needs. This can lead to a steeper learning curve compared to HubSpot Service Hub, which is often seen as more intuitive.



| | HubSpot Service Hub | LivePerson | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.3 out of 5 | 
| **Total Reviews** | 2,917 | 207 | 
| **Largest Market Segment** | Small-Business (59.6% of reviews) | Mid-Market (43.3% of reviews) | 
| **Entry Level Price** | $0.00 Per Month | Contact Us | 

---
## Top Pros & Cons

### HubSpot Service Hub

Pros:
- Ease of Use (325 reviews)
- Features (214 reviews)

Cons:
- Missing Features (117 reviews)
- Limited Customization (93 reviews)

### LivePerson

Pros:
- Features (35 reviews)
- Ease of Use (31 reviews)

Cons:
- Learning Curve (21 reviews)
- Complexity (14 reviews)

---
## Ratings Comparison
| Rating | HubSpot Service Hub | LivePerson | 
|---|---|---|
  | **Meets Requirements** | 8.5 (2145 reviews) | 8.5 (167 reviews) | 
  | **Ease of Use** | 8.6 (2338 reviews) | 8.4 (169 reviews) | 
  | **Ease of Setup** | 8.3 (1347 reviews) | 8.0 (95 reviews) | 
  | **Ease of Admin** | 8.5 (921 reviews) | 8.1 (79 reviews) | 
  | **Quality of Support** | 8.8 (1968 reviews) | 8.3 (165 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.8 (909 reviews) | 8.0 (81 reviews) | 
  | **Product Direction (% positive)** | 8.7 (2011 reviews) | 5.6 (163 reviews) | 

---
## Pricing

### HubSpot Service Hub

#### Entry-Level Pricing

Plan: Service Hub Free

Price: $0.00 Per Month

Description: For customer service professionals. A simple set of tools to start connecting with and supporting your customers — for free.

Key Features:
- Ticketing
- Custom support form fields
- Live chat

[Browse all 4 editions](https://www.g2.com/products/hubspot-service-hub/pricing)

#### Free Trial

Yes

### LivePerson

#### Entry-Level Pricing

Plan: Bronze

Price: Contact Us

Description: Boost agent efficiency with a messaging-first workspace

Key Features:
- Agent & Supervisor Experience: Includes multi-channel agent workspace, cobrowse, secure forms to optimize agent productivity and customer experience.
- Administrative Experience: Includes management console, campaign builder, and allow admins to create and manage users and skills.
- Communication Channels: Includes web, app, SMS, Email Connect, Whatsapp, Apple Messaging for Business, Messenger, Instagram, Google RCS Messaging, Google Business Messaging, Kakao Talk, Line, Viber, WeChat.  X (former Twitter) is supported with additional fees. Includes LivePerson Connect to Messaging (C2M) which is an IVR deflection solution that lets brands move voice calls to messages through the Conversational Cloud platform.

[Browse all 3 editions](https://www.g2.com/products/liveperson/pricing)

#### Free Trial

No

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **HubSpot Service Hub** | 8.0/10 | 1151 |
| **LivePerson** | N/A | N/A |

#### Ticket and Case Management

| Feature | HubSpot Service Hub | LivePerson | 
|---|---|---|
| **Ticket creation user experience** | 8.5 (774 reviews) ✓ Verified | Not enough data | 
| **Ticket response user experience** | 8.4 (775 reviews) ✓ Verified | Not enough data | 
| **Workflow** | 8.4 (792 reviews) ✓ Verified | Not enough data | 
| **Response Automation** | 8.3 (710 reviews) ✓ Verified | Not enough data | 
| **SLA Management** | 7.8 (482 reviews) | Not enough data | 
| **Attachments/Screencasts** | 8.2 (708 reviews) ✓ Verified | Not enough data | 
| **Ticket Collaboration** | 8.4 (723 reviews) | Not enough data | 
| **Customer and Contacts Database** | 8.7 (749 reviews) ✓ Verified | Not enough data | 

#### Generative AI

| Feature | HubSpot Service Hub | LivePerson | 
|---|---|---|
| **AI Text Generation** | 7.3 (98 reviews) | Not enough data | 
| **AI Text Summarization** | 7.3 (98 reviews) | Not enough data | 

#### Agentic AI - Help Desk

| Feature | HubSpot Service Hub | LivePerson | 
|---|---|---|
| **Autonomous Task Execution** | 7.5 (89 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.5 (91 reviews) | Not enough data | 
| **Proactive Assistance** | 7.4 (91 reviews) | Not enough data | 

#### Communication Channels

| Feature | HubSpot Service Hub | LivePerson | 
|---|---|---|
| **Customer Portal** | 8.1 (505 reviews) | Not enough data | 
| **Email to Case** | 8.5 (720 reviews) ✓ Verified | Not enough data | 
| **Chat/Live Support** | 8.3 (642 reviews) ✓ Verified | Not enough data | 
| **Social Integration** | 7.8 (447 reviews) | Not enough data | 
| **Voice** | 7.7 (465 reviews) | Not enough data | 

#### Platform

| Feature | HubSpot Service Hub | LivePerson | 
|---|---|---|
| **Mobile User Support** | 7.3 (513 reviews) | Not enough data | 
| **Customization ** | 8.1 (624 reviews) ✓ Verified | 7.6 (31 reviews) ✓ Verified | 
| **User, Role, and Access Management** | 8.4 (670 reviews) ✓ Verified | Not enough data | 
| **Integration** | 8.3 (632 reviews) ✓ Verified | Not enough data | 
| **Reporting** | 8.3 (730 reviews) ✓ Verified | Not enough data | 
| **Dashboards** | 8.5 (744 reviews) ✓ Verified | Not enough data | 

### Customer Success

| Product | Score | Reviews |
|---|---|---|
| **HubSpot Service Hub** | 7.9/10 | 1025 |
| **LivePerson** | N/A | N/A |

#### Customer Information

| Feature | HubSpot Service Hub | LivePerson | 
|---|---|---|
| **Customer Health Scores** | 8.4 (610 reviews) ✓ Verified | Not enough data | 
| **Customer Monitoring** | 8.6 (743 reviews) ✓ Verified | Not enough data | 
| **Customer Profiles** | 8.6 (789 reviews) ✓ Verified | Not enough data | 
| **Playbooks** | 8.0 (484 reviews) ✓ Verified | Not enough data | 
| **Customer Segments** | 8.3 (607 reviews) ✓ Verified | Not enough data | 
| **Product Engagement** | 8.3 (593 reviews) ✓ Verified | Not enough data | 
| **Surveys** | 8.5 (751 reviews) ✓ Verified | Not enough data | 

#### Predictions

| Feature | HubSpot Service Hub | LivePerson | 
|---|---|---|
| **Churn Risk** | 7.5 (457 reviews) ✓ Verified | Not enough data | 
| **Upsell Opportunities** | 7.8 (480 reviews) ✓ Verified | Not enough data | 
| **Custom Triggers** | 8.2 (559 reviews) | Not enough data | 
| **Machine Learning** | 7.7 (408 reviews) ✓ Verified | Not enough data | 

#### Platform

| Feature | HubSpot Service Hub | LivePerson | 
|---|---|---|
| **Reporting & Dashboards** | 8.5 (863 reviews) ✓ Verified | Not enough data | 
| **API & Integrations** | 8.2 (711 reviews) ✓ Verified | Not enough data | 
| **Data Import & Export Tools** | 8.4 (745 reviews) ✓ Verified | Not enough data | 
| **Workflow Capability** | 8.6 (816 reviews) ✓ Verified | Not enough data | 
| **Notifications** | 8.4 (867 reviews) ✓ Verified | Not enough data | 
| **Customization** | 8.2 (667 reviews) | Not enough data | 
| **Scalability** | 8.5 (789 reviews) ✓ Verified | Not enough data | 
| **Data Security** | 8.8 (749 reviews) ✓ Verified | Not enough data | 
| **Performance & Reliability** | 8.7 (859 reviews) ✓ Verified | Not enough data | 
| **User, Role, and Access Management** | 8.8 (843 reviews) ✓ Verified | Not enough data | 

#### Generative AI

| Feature | HubSpot Service Hub | LivePerson | 
|---|---|---|
| **AI Text Generation** | 7.6 (121 reviews) | Not enough data | 
| **AI Text Summarization** | 7.7 (118 reviews) | Not enough data | 

#### Agentic AI - Customer Success

| Feature | HubSpot Service Hub | LivePerson | 
|---|---|---|
| **Autonomous Task Execution** | 7.4 (92 reviews) | Not enough data | 
| **Multi-step Planning** | 7.6 (92 reviews) | Not enough data | 
| **Cross-system Integration** | 7.7 (93 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.7 (92 reviews) | Not enough data | 
| **Proactive Assistance** | 7.7 (92 reviews) | Not enough data | 

### Conversational Marketing

| Product | Score | Reviews |
|---|---|---|
| **HubSpot Service Hub** | N/A | N/A |
| **LivePerson** | N/A | N/A |

#### Messenger

| Feature | HubSpot Service Hub | LivePerson | 
|---|---|---|
| **Sequencing** | Not enough data | Not enough data | 
| **AI** | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | Not enough data | 
| **Customization Interface** | Not enough data | Not enough data | 

#### Channels

| Feature | HubSpot Service Hub | LivePerson | 
|---|---|---|
| **Social Media** | Not enough data | Not enough data | 
| **Website** | Not enough data | Not enough data | 
| **Text Message (SMS)** | Not enough data | Not enough data | 
| **Voice Assistants** | Not enough data | Not enough data | 
| **Other** | Not enough data | Not enough data | 

#### Customers

| Feature | HubSpot Service Hub | LivePerson | 
|---|---|---|
| **Targeting** | Not enough data | Not enough data | 
| **Profiles** | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | 
| **Lead Gathering** | Not enough data | Not enough data | 
| **Sales Conversion** | Not enough data | Not enough data | 

#### Agentic AI - Conversational Marketing

| Feature | HubSpot Service Hub | LivePerson | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Conversation Intelligence

| Product | Score | Reviews |
|---|---|---|
| **HubSpot Service Hub** | N/A | N/A |
| **LivePerson** | N/A | N/A |

#### Call Analytics

| Feature | HubSpot Service Hub | LivePerson | 
|---|---|---|
| **Call Recording** | Not enough data | Not enough data | 
| **Machine Learning** | Not enough data | Not enough data | 
| **Call Analysis** | Not enough data | Not enough data | 
| **Lead Qualification** | Not enough data | Not enough data | 

#### Artificial Intelligence - Conversation Intelligence

| Feature | HubSpot Service Hub | LivePerson | 
|---|---|---|
| **Customer Scoring** | Not enough data | Not enough data | 
| **Speech-to-Text** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 

#### Generative AI

| Feature | HubSpot Service Hub | LivePerson | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Agentic AI - Conversation Intelligence

| Feature | HubSpot Service Hub | LivePerson | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Shared Inbox

| Product | Score | Reviews |
|---|---|---|
| **HubSpot Service Hub** | 8.3/10 | 568 |
| **LivePerson** | N/A | N/A |

#### Productivity Tools

| Feature | HubSpot Service Hub | LivePerson | 
|---|---|---|
| **Notes** | 8.7 (504 reviews) | Not enough data | 
| **Internal Discussion** | 8.3 (454 reviews) | Not enough data | 
| **Assignments and Tasks** | 8.6 (497 reviews) | Not enough data | 
| **Workflows** | 8.6 (510 reviews) | Not enough data | 
| **Templates** | 8.6 (500 reviews) | Not enough data | 
| **Integrations** | 8.4 (483 reviews) | Not enough data | 
| **Tagging System** | 8.4 (461 reviews) | Not enough data | 

#### Analytics

| Feature | HubSpot Service Hub | LivePerson | 
|---|---|---|
| **Trends** | 8.0 (384 reviews) | Not enough data | 
| **Performance Tracking** | 8.4 (447 reviews) | Not enough data | 
| **Email Tracking** | 8.7 (496 reviews) | Not enough data | 

#### Agentic AI - Shared Inbox

| Feature | HubSpot Service Hub | LivePerson | 
|---|---|---|
| **Autonomous Task Execution** | 7.3 (58 reviews) | Not enough data | 
| **Decision Making** | 7.4 (58 reviews) | Not enough data | 

### AI Agents For Business Operations

| Product | Score | Reviews |
|---|---|---|
| **HubSpot Service Hub** | 8.7/10 | 19 |
| **LivePerson** | 8.4/10 | 70 |

#### Responses

| Feature | HubSpot Service Hub | LivePerson | 
|---|---|---|
| **Personalization** | 9.1 (16 reviews) | 8.1 (55 reviews) | 
| **Route To Human** | 8.6 (16 reviews) | 8.1 (58 reviews) | 
| **Natural Language Understanding (NLU)** | 9.0 (16 reviews) | 8.3 (59 reviews) | 

#### Automation - AI Agents

| Feature | HubSpot Service Hub | LivePerson | 
|---|---|---|
| **Sales Follow-Up** | 8.5 (16 reviews) | Not enough data | 
| **Customer Interaction Automation** | 8.5 (16 reviews) | Not enough data | 
| **Lead Generation** | 8.6 (16 reviews) | Not enough data | 
| **Document Processing** | 8.5 (16 reviews) | Not enough data | 
| **Feedback Collection** | 8.8 (16 reviews) | Not enough data | 

#### Platform

| Feature | HubSpot Service Hub | LivePerson | 
|---|---|---|
| **Conversation Editor** | 8.1 (16 reviews) | 8.6 (55 reviews) | 
| **Integration** | 8.8 (16 reviews) | 8.7 (23 reviews) | 
| **Human-In-The-Loop** | 8.8 (16 reviews) | 8.1 (56 reviews) | 

#### Autonomy -  AI Agents

| Feature | HubSpot Service Hub | LivePerson | 
|---|---|---|
| **Independent Decision Making** | 8.9 (16 reviews) | Not enough data | 
| **Adaptive Responses** | 8.5 (16 reviews) | Not enough data | 
| **Task Execution** | 8.3 (16 reviews) | Not enough data | 
| **Problem Solving** | 8.5 (16 reviews) | Not enough data | 

#### Generative AI

| Feature | HubSpot Service Hub | LivePerson | 
|---|---|---|
| **AI Text Generation** | 8.8 (17 reviews) | 8.7 (5 reviews) | 
| **AI Text Summarization** | 9.0 (17 reviews) | 8.7 (5 reviews) | 

### Chatbots

| Product | Score | Reviews |
|---|---|---|
| **HubSpot Service Hub** | N/A | N/A |
| **LivePerson** | 8.7/10 | 26 |

#### Responses

| Feature | HubSpot Service Hub | LivePerson | 
|---|---|---|
| **Customization** | Not enough data | 8.6 (14 reviews) | 
| **Control** | Not enough data | 8.6 (14 reviews) | 
| **Route To Human** | Not enough data | 8.7 (17 reviews) | 
| **Menu bars** | Not enough data | 8.6 (13 reviews) | 
| **Drip sequences** | Not enough data | 8.7 (10 reviews) | 

#### Platform

| Feature | HubSpot Service Hub | LivePerson | 
|---|---|---|
| **Live chat** | Not enough data | 9.2 (15 reviews) | 
| **Integrations** | Not enough data | 9.0 (13 reviews) | 
| **Branding** | Not enough data | 8.7 (15 reviews) | 
| **Analytics** | Not enough data | 8.0 (15 reviews) | 
| **A/B testing** | Not enough data | 8.6 (12 reviews) | 
| **Role-based access** | Not enough data | 9.0 (12 reviews) | 
| **Collection of information** | Not enough data | 8.6 (12 reviews) | 

#### Generative AI

| Feature | HubSpot Service Hub | LivePerson | 
|---|---|---|
| **AI Text Generation** | Not enough data | 8.5 (9 reviews) | 
| **AI Text Summarization** | Not enough data | 8.9 (9 reviews) | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **HubSpot Service Hub** | 8.0/10 | 932 |
| **LivePerson** | 8.2/10 | 26 |

#### Conversational Platform

| Feature | HubSpot Service Hub | LivePerson | 
|---|---|---|
| **Personalization** | 8.3 (804 reviews) | 6.9 (19 reviews) | 
| **Omnichannel** | 8.0 (608 reviews) | 8.2 (19 reviews) | 
| **Contextual Engagement** | 8.1 (354 reviews) | 8.2 (16 reviews) | 
| **Proactive Engagement** | 8.2 (548 reviews) | 8.5 (19 reviews) | 

#### Support Automation

| Feature | HubSpot Service Hub | LivePerson | 
|---|---|---|
| **Intelligent Routing** | 8.2 (634 reviews) | 8.0 (18 reviews) | 
| **Seamless Escalation** | 8.1 (396 reviews) | 8.1 (19 reviews) | 
| **Transcripts** | 8.2 (609 reviews) | 8.7 (20 reviews) | 
| **Self-Serve Support** | 8.1 (566 reviews) | 8.0 (20 reviews) | 

#### Generative AI

| Feature | HubSpot Service Hub | LivePerson | 
|---|---|---|
| **AI Text Generation** | 7.4 (263 reviews) | 8.3 (10 reviews) | 
| **AI Text Summarization** | 7.4 (261 reviews) | 8.7 (10 reviews) | 

### Customer Service Automation

| Product | Score | Reviews |
|---|---|---|
| **HubSpot Service Hub** | N/A | N/A |
| **LivePerson** | 8.7/10 | 19 |

#### Customer Support

| Feature | HubSpot Service Hub | LivePerson | 
|---|---|---|
| **Text** | Not enough data | 8.6 (11 reviews) | 
| **Speech** | Not enough data | 8.9 (9 reviews) | 
| **Knowledge Base** | Not enough data | 8.6 (11 reviews) | 

#### Automation

| Feature | HubSpot Service Hub | LivePerson | 
|---|---|---|
| **Ticket Resolution** | Not enough data | 9.2 (10 reviews) | 
| **Customization** | Not enough data | 8.6 (11 reviews) | 
| **Intelligent Routing** | Not enough data | 8.5 (11 reviews) | 

#### Artificial Intelligence

| Feature | HubSpot Service Hub | LivePerson | 
|---|---|---|
| **Learning** | Not enough data | 8.3 (12 reviews) | 
| **Language** | Not enough data | 8.8 (11 reviews) | 
| **Conversational AI** | Not enough data | 8.8 (12 reviews) | 

### Bot Platforms

| Product | Score | Reviews |
|---|---|---|
| **HubSpot Service Hub** | N/A | N/A |
| **LivePerson** | 9.1/10 | 13 |

#### Generative AI

| Feature | HubSpot Service Hub | LivePerson | 
|---|---|---|
| **AI Text Generation** | Not enough data | 9.0 (8 reviews) | 
| **AI Text Summarization** | Not enough data | 9.2 (8 reviews) | 

#### Agentic AI - Bot Platforms

| Feature | HubSpot Service Hub | LivePerson | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **HubSpot Service Hub** | 8.4/10 | 885 |
| **LivePerson** | 8.1/10 | 45 |

#### Generative AI

| Feature | HubSpot Service Hub | LivePerson | 
|---|---|---|
| **AI Text Generation** | 7.7 (140 reviews) | 7.6 (9 reviews) | 
| **AI Text Summarization** | 7.7 (138 reviews) | 8.0 (9 reviews) | 
| **AI Text-to-Speech** | Feature Not Available | 7.8 (9 reviews) | 

#### Communication

| Feature | HubSpot Service Hub | LivePerson | 
|---|---|---|
| **Pop-up Chat** | 8.6 (424 reviews) ✓ Verified | 9.0 (36 reviews) ✓ Verified | 
| **Notifications** | 8.4 (422 reviews) ✓ Verified | 8.8 (34 reviews) ✓ Verified | 
| **Targeted Emails** | 8.7 (388 reviews) ✓ Verified | 7.2 (19 reviews) | 
| **In-App Messaging** | 8.6 (337 reviews) | 8.6 (28 reviews) ✓ Verified | 
| **Co-Browsing** | 8.1 (265 reviews) | 8.4 (15 reviews) ✓ Verified | 

####  Internal Use

| Feature | HubSpot Service Hub | LivePerson | 
|---|---|---|
| **Customization ** | 8.1 (624 reviews) ✓ Verified | 7.6 (31 reviews) ✓ Verified | 
| **Conversation Archiving** | 8.5 (380 reviews) ✓ Verified | 7.9 (26 reviews) ✓ Verified | 
| **Lead Development** | 8.4 (340 reviews) ✓ Verified | 8.4 (22 reviews) ✓ Verified | 
| **Knowledge Base** | 8.6 (421 reviews) | 7.7 (27 reviews) ✓ Verified | 
| **Team Inbox ** | 8.8 (412 reviews) ✓ Verified | 8.8 (23 reviews) ✓ Verified | 
| **Customer Profiles** | 8.7 (399 reviews) ✓ Verified | 7.5 (29 reviews) ✓ Verified | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **HubSpot Service Hub** | 8.3/10 | 746 |
| **LivePerson** | 8.1/10 | 21 |

#### Generative AI

| Feature | HubSpot Service Hub | LivePerson | 
|---|---|---|
| **AI Text Summarization** | 7.6 (186 reviews) | Not enough data | 

#### Self-Service Experience

| Feature | HubSpot Service Hub | LivePerson | 
|---|---|---|
| **Knowledge Base** | 8.6 (655 reviews) | 8.3 (16 reviews) | 
| **Searchable Articles** | 8.6 (628 reviews) | 8.0 (9 reviews) | 
| **Community Forums** | 7.7 (86 reviews) | 7.5 (8 reviews) | 
| **Mobile Optimization** | 7.9 (416 reviews) | 8.2 (11 reviews) | 
| **Personalization** | 8.3 (451 reviews) | 7.8 (12 reviews) | 

#### Self-Service Platform

| Feature | HubSpot Service Hub | LivePerson | 
|---|---|---|
| **Branding** | 8.3 (437 reviews) | 7.9 (12 reviews) | 
| **Automation** | 8.5 (454 reviews) | 8.2 (12 reviews) | 
| **Artificial Intelligence** | 7.7 (360 reviews) | 8.3 (12 reviews) | 
| **Integrations** | 8.3 (429 reviews) | 8.3 (9 reviews) | 

#### Agentic AI - Customer Self-Service

| Feature | HubSpot Service Hub | LivePerson | 
|---|---|---|
| **Autonomous Task Execution** | 8.3 (32 reviews) | Not enough data | 
| **Multi-step Planning** | 8.4 (32 reviews) | Not enough data | 
| **Cross-system Integration** | 8.2 (32 reviews) | Not enough data | 
| **Adaptive Learning** | 8.3 (32 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.6 (32 reviews) | Not enough data | 
| **Proactive Assistance** | 8.8 (31 reviews) | Not enough data | 
| **Decision Making** | 8.5 (31 reviews) | Not enough data | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **HubSpot Service Hub** | N/A | N/A |
| **LivePerson** | 7.8/10 | 13 |

#### Generative AI

| Feature | HubSpot Service Hub | LivePerson | 
|---|---|---|
| **AI Text Generation** | Not enough data | 8.0 (5 reviews) | 
| **AI Text Summarization** | Not enough data | 7.7 (5 reviews) | 

#### Process

| Feature | HubSpot Service Hub | LivePerson | 
|---|---|---|
| **Mentions** | Not enough data | 7.7 (5 reviews) | 
| **Tickets** | Not enough data | 7.6 (7 reviews) | 
| **Macros** | Not enough data | 7.5 (6 reviews) | 

#### Channels

| Feature | HubSpot Service Hub | LivePerson | 
|---|---|---|
| **Email** | Not enough data | 7.4 (7 reviews) | 
| **Social** | Not enough data | 8.1 (8 reviews) | 
| **Live Chat** | Not enough data | 8.1 (6 reviews) | 
| **Phone** | Not enough data | 7.8 (6 reviews) | 
| **Text** | Not enough data | 8.1 (6 reviews) | 

#### Insight

| Feature | HubSpot Service Hub | LivePerson | 
|---|---|---|
| **Surveys** | Not enough data | 8.1 (6 reviews) | 
| **Reporting** | Not enough data | 7.6 (7 reviews) | 
| **Visitor Activity** | Not enough data | 7.9 (7 reviews) | 
| **Help Desk** | Not enough data | 8.1 (7 reviews) | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **HubSpot Service Hub** | 7.6/10 | 86 |
| **LivePerson** | N/A | N/A |

#### Generative AI

| Feature | HubSpot Service Hub | LivePerson | 
|---|---|---|
| **AI Text Generation** | 7.6 (86 reviews) | Not enough data | 
| **AI Text Summarization** | 7.5 (86 reviews) | Not enough data | 

### Enterprise Feedback Management

| Product | Score | Reviews |
|---|---|---|
| **HubSpot Service Hub** | 8.5/10 | 345 |
| **LivePerson** | N/A | N/A |

#### Generative AI

| Feature | HubSpot Service Hub | LivePerson | 
|---|---|---|
| **AI Text Generation** | 7.5 (80 reviews) | Not enough data | 
| **AI Text Summarization** | 7.4 (81 reviews) | Not enough data | 

#### Survey Management

| Feature | HubSpot Service Hub | LivePerson | 
|---|---|---|
| **Brand Design Consistency** | 8.6 (213 reviews) ✓ Verified | Not enough data | 
| **Survey Deployment** | 8.6 (260 reviews) ✓ Verified | Not enough data | 
| **Feedback Collection** | 8.7 (278 reviews) ✓ Verified | Not enough data | 
| **Device Responsiveness** | 8.6 (263 reviews) ✓ Verified | Not enough data | 

#### Process Management

| Feature | HubSpot Service Hub | LivePerson | 
|---|---|---|
| **Feedback Aggregation** | 8.5 (246 reviews) ✓ Verified | Not enough data | 
| **Trigger Alerts** | 8.6 (256 reviews) | Not enough data | 
| **Real-Time Analysis** | 8.6 (255 reviews) ✓ Verified | Not enough data | 
| **Real-Time Action** | 8.6 (255 reviews) | Not enough data | 

#### System Management

| Feature | HubSpot Service Hub | LivePerson | 
|---|---|---|
| **Security** | 8.9 (252 reviews) ✓ Verified | Not enough data | 
| **System Monitoring** | 8.8 (243 reviews) | Not enough data | 

### AI SDRs

| Product | Score | Reviews |
|---|---|---|
| **HubSpot Service Hub** | N/A | N/A |
| **LivePerson** | N/A | N/A |

#### Automation

| Feature | HubSpot Service Hub | LivePerson | 
|---|---|---|
| **Sales Follow-Up** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | 
| **Lead Generation** | Not enough data | Not enough data | 
| **Customer Interaction Automation** | Not enough data | Not enough data | 

#### Autonomy

| Feature | HubSpot Service Hub | LivePerson | 
|---|---|---|
| **Problem Solving** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Independent Decision Making** | Not enough data | Not enough data | 

#### Outbound Sales

| Feature | HubSpot Service Hub | LivePerson | 
|---|---|---|
| **Follow-Up Scheduling** | Not enough data | Not enough data | 
| **Prospect Prioritization** | Not enough data | Not enough data | 
| **Multichannel Campaign Execution** | Not enough data | Not enough data | 
| **Personalized Outreach** | Not enough data | Not enough data | 
| **Outreach Performance Analytics** | Not enough data | Not enough data | 

#### Inbound Sales

| Feature | HubSpot Service Hub | LivePerson | 
|---|---|---|
| **Data Enrichment** | Not enough data | Not enough data | 
| **Inquiry Routing** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Real-Time Engagement** | Not enough data | Not enough data | 
| **Lead Qualification** | Not enough data | Not enough data | 

### AI IT Agents

| Product | Score | Reviews |
|---|---|---|
| **HubSpot Service Hub** | N/A | N/A |
| **LivePerson** | N/A | N/A |

#### Automation - AI IT Agents

| Feature | HubSpot Service Hub | LivePerson | 
|---|---|---|
| **Document Processing** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 

#### Autonomy - AI IT Agents

| Feature | HubSpot Service Hub | LivePerson | 
|---|---|---|
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Independent Decision Making** | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | 

#### IT Ticket Management - AI IT Agents

| Feature | HubSpot Service Hub | LivePerson | 
|---|---|---|
| **Ticket Status Updates** | Not enough data | Not enough data | 
| **SLA Monitoring** | Not enough data | Not enough data | 
| **Ticket Categorization** | Not enough data | Not enough data | 
| **Ticket Assignment** | Not enough data | Not enough data | 
| **Automated Ticket Creation** | Not enough data | Not enough data | 

#### IT Support Automation - AI IT Agents

| Feature | HubSpot Service Hub | LivePerson | 
|---|---|---|
| **Knowledge Base Utilization** | Not enough data | Not enough data | 
| **Workflow Automation** | Not enough data | Not enough data | 
| **Real-Time Troubleshooting** | Not enough data | Not enough data | 
| **User Self-Service Assistance** | Not enough data | Not enough data | 
| **Proactive Issue Detection** | Not enough data | Not enough data | 

### AI Voice Assistants

| Product | Score | Reviews |
|---|---|---|
| **HubSpot Service Hub** | N/A | N/A |
| **LivePerson** | N/A | N/A |

#### Voice Recognition - AI Voice Assistants

| Feature | HubSpot Service Hub | LivePerson | 
|---|---|---|
| **Voice Recognition** | Not enough data | Not enough data | 

#### Speech Synthesis - AI Voice Assistants

| Feature | HubSpot Service Hub | LivePerson | 
|---|---|---|
| **Speech Synthesis** | Not enough data | Not enough data | 
| **Customizable speech** | Not enough data | Not enough data | 
| **Multiple voice actions** | Not enough data | Not enough data | 

#### Security and privacy - AI Voice Assistants

| Feature | HubSpot Service Hub | LivePerson | 
|---|---|---|
| **Encrypted communication** | Not enough data | Not enough data | 

#### Compatibility - AI Voice Assistants

| Feature | HubSpot Service Hub | LivePerson | 
|---|---|---|
| **Cross platform compatibility** | Not enough data | Not enough data | 

### Conversational Commerce Platforms

| Product | Score | Reviews |
|---|---|---|
| **HubSpot Service Hub** | N/A | N/A |
| **LivePerson** | N/A | N/A |

#### Conversational AI - Conversational Commerce Platforms

| Feature | HubSpot Service Hub | LivePerson | 
|---|---|---|
| **AI chatbots** | Not enough data | Not enough data | 
| **Messaging and Notifications** | Not enough data | Not enough data | 
| **AI agents ** | Not enough data | Not enough data | 
| **Voice assistants** | Not enough data | Not enough data | 
| **Communication apps** | Not enough data | Not enough data | 

#### Platform integration - Conversational Commerce Platforms

| Feature | HubSpot Service Hub | LivePerson | 
|---|---|---|
| **Ecommerce stores** | Not enough data | Not enough data | 
| **Sales channels** | Not enough data | Not enough data | 
| **Payment Platform** | Not enough data | Not enough data | 
| **Internal tools** | Not enough data | Not enough data | 

#### Analytics and Reporting - Conversational Commerce Platforms

| Feature | HubSpot Service Hub | LivePerson | 
|---|---|---|
| **Conversational analytics** | Not enough data | Not enough data | 
| **Advance reporting** | Not enough data | Not enough data | 

### SAP Store

| Product | Score | Reviews |
|---|---|---|
| **HubSpot Service Hub** | N/A | N/A |
| **LivePerson** | N/A | N/A |

#### Agentic AI - SAP Store

| Feature | HubSpot Service Hub | LivePerson | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **HubSpot Service Hub** | N/A | N/A |
| **LivePerson** | 9.2/10 | 23 |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | HubSpot Service Hub | LivePerson | 
|---|---|---|
| **Automated Ticket Resolution** | Not enough data | 9.2 (6 reviews) | 
| **Contextual Response Generation** | Not enough data | 9.2 (6 reviews) | 
| **Sentiment Analysis** | Not enough data | 9.2 (6 reviews) | 
| **Knowledge Base Utilization** | Not enough data | 9.2 (6 reviews) | 
| **Multilingual Support** | Not enough data | 9.2 (6 reviews) | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | HubSpot Service Hub | LivePerson | 
|---|---|---|
| **Proactive Customer Outreach** | Not enough data | 9.4 (6 reviews) | 
| **Feedback Collection** | Not enough data | 9.2 (6 reviews) | 
| **Escalation Handling** | Not enough data | 9.2 (6 reviews) | 
| **Workflow Optimization** | Not enough data | 8.8 (8 reviews) | 

#### Automation

| Feature | HubSpot Service Hub | LivePerson | 
|---|---|---|
| **Customer Interaction Automation** | Not enough data | 9.3 (10 reviews) | 
| **Feedback Collection** | Not enough data | 9.2 (6 reviews) | 
| **Document Processing** | Not enough data | 9.2 (6 reviews) | 

#### Autonomy

| Feature | HubSpot Service Hub | LivePerson | 
|---|---|---|
| **Independent Decision Making** | Not enough data | 9.2 (6 reviews) | 
| **Adaptive Responses** | Not enough data | 9.4 (6 reviews) | 
| **Task Execution** | Not enough data | 9.4 (6 reviews) | 
| **Problem Solving** | Not enough data | 9.4 (6 reviews) | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **HubSpot Service Hub** | N/A | N/A |
| **LivePerson** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | HubSpot Service Hub | LivePerson | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (6):** [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Live Chat Software](https://www.g2.com/categories/live-chat), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents)

**Unique to HubSpot Service Hub (4):** [Shared Inbox Software](https://www.g2.com/categories/shared-inbox), [Customer Success Software](https://www.g2.com/categories/customer-success), [Help Desk Software](https://www.g2.com/categories/help-desk), [Enterprise Feedback Management Software](https://www.g2.com/categories/enterprise-feedback-management)

**Unique to LivePerson (11):** [Conversational Commerce Platforms](https://www.g2.com/categories/conversational-commerce-platforms), [AI IT Agents Software](https://www.g2.com/categories/ai-it-agents), [AI SDRs Software](https://www.g2.com/categories/ai-sdrs), [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation), [Conversation Intelligence Software](https://www.g2.com/categories/conversation-intelligence), [Conversational Marketing Software](https://www.g2.com/categories/conversational-marketing), [Chatbots Software](https://www.g2.com/categories/chatbots), [Bot Platforms](https://www.g2.com/categories/bot-platforms), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [SAP Store Software](https://www.g2.com/categories/sap-store), [AI Voice Assistants](https://www.g2.com/categories/ai-voice-assistants)


---
## Reviewer Demographics

### By Company Size

| Segment | HubSpot Service Hub | LivePerson | 
|---|---|---|
| **Small-Business** | 59.6% | 20.0% | 
| **Mid-Market** | 37.1% | 43.3% | 
| **Enterprise** | 3.3% | 36.7% | 

### By Industry

#### HubSpot Service Hub

- **Computer Software:** 19.4%
- **Information Technology and Services:** 10.7%
- **Marketing and Advertising:** 5.3%
- **Financial Services:** 4.5%
- **Education Management:** 3.4%
- **Real Estate:** 3.0%
- **Health, Wellness and Fitness:** 2.7%
- **Consumer Services:** 2.6%
- **Hospital & Health Care:** 2.1%
- **Accounting:** 1.9%
- **Other:** 44.4%

#### LivePerson

- **Internet:** 14.9%
- **Retail:** 14.4%
- **Telecommunications:** 7.7%
- **Information Technology and Services:** 5.5%
- **Computer Software:** 4.4%
- **Financial Services:** 4.4%
- **Insurance:** 3.9%
- **Apparel & Fashion:** 2.8%
- **Automotive:** 2.8%
- **Outsourcing/Offshoring:** 2.8%
- **Other:** 36.5%

---
## Alternatives

### Alternatives to HubSpot Service Hub

- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6997 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3887 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3752 reviews)
- [Front](https://www.g2.com/products/front/reviews) — 4.7/5 stars (2499 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7357 reviews)
- [Gorgias](https://www.g2.com/products/gorgias/reviews) — 4.6/5 stars (563 reviews)
- [Help Scout](https://www.g2.com/products/help-scout/reviews) — 4.4/5 stars (428 reviews)
- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7779 reviews)
- [ServiceNow Customer Service Management](https://www.g2.com/products/servicenow-customer-service-management/reviews) — 4.4/5 stars (474 reviews)
- [Tidio](https://www.g2.com/products/tidio/reviews) — 4.6/5 stars (1908 reviews)

### Alternatives to LivePerson

- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6997 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3887 reviews)
- [LiveChat](https://www.g2.com/products/livechat/reviews) — 4.5/5 stars (810 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1556 reviews)
- [Sprinklr Service](https://www.g2.com/products/sprinklr-service/reviews) — 4.3/5 stars (749 reviews)
- [Drift](https://www.g2.com/products/drift/reviews) — 4.4/5 stars (1255 reviews)
- [Lime Connect (formerly Userlike)](https://www.g2.com/products/lime-connect-formerly-userlike/reviews) — 4.4/5 stars (453 reviews)
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (625 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1538 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3752 reviews)

---
## Top Discussions

### HubSpot Service Hub

- Title: [How does HubSpot Service Hub contribute to creating a more cohesive and effective customer service experience?](https://www.g2.com/discussions/how-does-hubspot-service-hub-contribute-to-creating-a-more-cohesive-and-effective-customer-service-experience) — 3 comments, 1 upvote
  > **Top comment:** " Tim's Web Worx: HubSpot Service Hub Review

As a proud HubSpot Solutions Partner, Tim's Web Worx has had the privilege of integrating HubSpot's powerful..."
- Title: [What is HubSpot Service Hub used for?](https://www.g2.com/discussions/what-is-hubspot-service-hub-used-for) — 2 comments, 1 upvote
  > **Top comment:** "HubSpot Service Hub is an AI-powered tool for managing customer interactions and resolving issues, suitable for businesses of all sizes."
- Title: [What does HubSpot software do?](https://www.g2.com/discussions/hubspot-service-hub-what-does-hubspot-software-do) — 2 comments
  > **Top comment:** "Huspot is a multi-tool CRM that includes tools for sales, marketing, support, and a CMS. We use Hubspot for the CRM, marketing tools like forms, landing..."
- Title: [What is service hub?](https://www.g2.com/discussions/what-is-service-hub) — 2 comments
  > **Top comment:** "I have no idea. I don't know what G2 is either. It's very confusing. "
- Title: [How to customise the website](https://www.g2.com/discussions/24540-how-to-customise-the-website) — 2 comments, 1 upvote
  > **Top comment:** "Eduardo,
Its not entirely clear to me what you are hoping to customize? We have been able to do quite a bit with ours for the Knowledge Base. Here's a link..."

### LivePerson

- Title: [how to use canned responses in LIveEngage if the hot keys combination is not working](https://www.g2.com/discussions/4254-how-to-use-canned-responses-in-liveengage-if-the-hot-keys-combination-is-not-working) — 2 comments, 1 upvote
  > **Top comment:** "I don't know but for a work around I would think using a word doc or PDF with the canned responses on them that you could copy and paste till liveengagr..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/hubspot-service-hub-vs-liveperson)