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Compare HubSpot Service Hub vs LiveHelpNow
See this
comparison of HubSpot Service Hub vs. LiveHelpNow
based on data from user reviews. HubSpot Service Hub rates 4.1/5 stars with 18 reviews. LiveHelpNow rates 4.2/5 stars with 115 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Service Hub Enterprise
$1,200
/month
Live chat and SMS
$18.90
per month
 
Service Hub Professional
$400
/month
Knowledge base management
$18.90
per month
 
Service Hub Starter
$50
/month
Support Ticket Sofware
$18.90
per month
 
Service Hub Free
$0
Call management
$9
per month
 
Free Trial Unavailable
Free Trial
HubSpot Service Hub
Service Hub Enterprise
$1,200/month
Service Hub Professional
$400/month
Service Hub Starter
$50/month
Service Hub Free
$0
Free Trial Unavailable
LiveHelpNow
Live chat and SMS
$18.90per month
Knowledge base management
$18.90per month
Support Ticket Sofware
$18.90per month
Call management
$9per month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.8
8.7
Ease of Use
Ease of Use
8.9
8.7
Ease of Setup
Ease of Setup
7.9
8.4
Ease of Admin
Ease of Admin
8.1
8.4
Quality of Support
Quality of Support
8.6
8.6
Ease of Doing Business With
Ease of Doing Business With
9.0
8.9
Product Direction (% positive)
Product Direction (% positive)
10.0
7.8
Meets Requirements
HubSpot Service Hub
8.8
LiveHelpNow
8.7
Ease of Use
HubSpot Service Hub
8.9
LiveHelpNow
8.7
Ease of Setup
HubSpot Service Hub
7.9
LiveHelpNow
8.4
Ease of Admin
HubSpot Service Hub
8.1
LiveHelpNow
8.4
Quality of Support
HubSpot Service Hub
8.6
LiveHelpNow
8.6
Ease of Doing Business With
HubSpot Service Hub
9.0
LiveHelpNow
8.9
Product Direction (% positive)
HubSpot Service Hub
10.0
LiveHelpNow
7.8

Features

Ticket and Case Management
Workflow
HubSpot Service Hub
8.7
LiveHelpNow
9.0
Response Automation
HubSpot Service Hub
9.0
LiveHelpNow
8.8
SLA Management
HubSpot Service Hub
Not enough data available
LiveHelpNow
8.6
Attachments/Screencasts
HubSpot Service Hub
7.0
LiveHelpNow
7.5
Ticket Collaboration
HubSpot Service Hub
Not enough data available
LiveHelpNow
8.4
Ticket creation user experience
HubSpot Service Hub
Not enough data available
LiveHelpNow
8.4
Ticket response user experience
HubSpot Service Hub
Not enough data available
LiveHelpNow
8.7
Knowledge Share
Knowledge Base
HubSpot Service Hub
8.3
LiveHelpNow
8.8
Searchable Articles
HubSpot Service Hub
8.5
LiveHelpNow
8.9
Community Forums
HubSpot Service Hub
Not enough data available
LiveHelpNow
8.0
Interactive FAQs & Forums
HubSpot Service Hub
Not enough data available
LiveHelpNow
8.6
Interaction
Web Portals
HubSpot Service Hub
Not enough data available
LiveHelpNow
8.3
Forum to Reponse
HubSpot Service Hub
Not enough data available
LiveHelpNow
7.7
Tickets and Tagging
HubSpot Service Hub
Not enough data available
LiveHelpNow
8.2
Live Chat
HubSpot Service Hub
Not enough data available
LiveHelpNow
9.2
Communication Channels
Customer Portal
HubSpot Service Hub
Not enough data available
LiveHelpNow
8.8
Email to Case
HubSpot Service Hub
9.0
LiveHelpNow
8.4
Chat/Live Support
HubSpot Service Hub
Not enough data available
LiveHelpNow
9.4
Social Integration
HubSpot Service Hub
Not enough data available
LiveHelpNow
8.8
Call Center
Make, Receive, and Record Calls
HubSpot Service Hub
Not enough data available
LiveHelpNow
9.5
Customer and Contacts Database
HubSpot Service Hub
Not enough data available
LiveHelpNow
9.3
Products and Version Tracking
HubSpot Service Hub
Not enough data available
LiveHelpNow
9.4
Call Scripting
HubSpot Service Hub
Not enough data available
LiveHelpNow
9.0
Interactive Voice Response (IVR)
HubSpot Service Hub
Not enough data available
LiveHelpNow
9.4
Self Service/Community
Forums
HubSpot Service Hub
Not enough data available
LiveHelpNow
9.4
Knowledge Base
HubSpot Service Hub
8.0
LiveHelpNow
8.8
Ideas/Feedback
HubSpot Service Hub
Not enough data available
LiveHelpNow
8.7
Q&A
HubSpot Service Hub
Not enough data available
LiveHelpNow
8.8
Reporting & Analytics
Social Monitoring
HubSpot Service Hub
Not enough data available
LiveHelpNow
8.8
Reporting
HubSpot Service Hub
8.7
LiveHelpNow
8.5
Dashboards
HubSpot Service Hub
9.0
LiveHelpNow
8.6
Platform
ITIL Compliance
HubSpot Service Hub
Not enough data available
LiveHelpNow
8.8
Mobile User Support
HubSpot Service Hub
Not enough data available
LiveHelpNow
8.8
Customization
HubSpot Service Hub
Not enough data available
LiveHelpNow
8.4
User, Role, and Access Management
HubSpot Service Hub
Not enough data available
LiveHelpNow
8.7
Internationalization
HubSpot Service Hub
Not enough data available
LiveHelpNow
8.8
Performance & Reliability
HubSpot Service Hub
Not enough data available
LiveHelpNow
9.2
Integration APIs
HubSpot Service Hub
Not enough data available
LiveHelpNow
9.2

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
61.1%
48.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.3%
33.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
5.6%
18.3%
HubSpot Service Hub
Small-Business
61.1%
Mid-Market
33.3%
Enterprise
5.6%
LiveHelpNow
Small-Business
48.7%
Mid-Market
33.0%
Enterprise
18.3%

Reviewers' Industry

 
Marketing and Advertising
28.0%
Information Technology and Services
7.6%
 
Telecommunications
8.0%
Retail
5.6%
 
Mechanical or Industrial Engineering
8.0%
Consumer Goods
4.9%
 
Legal Services
8.0%
Insurance
4.2%
 
Primary/Secondary Education
4.0%
Business Supplies and Equipment
4.2%
 
Other
44.0%
Other
73.6%
HubSpot Service Hub
Marketing and Advertising
28.0%
Telecommunications
8.0%
Mechanical or Industrial Engineering
8.0%
Legal Services
8.0%
Primary/Secondary Education
4.0%
Other
44.0%
LiveHelpNow
Information Technology and Services
7.6%
Retail
5.6%
Consumer Goods
4.9%
Insurance
4.2%
Business Supplies and Equipment
4.2%
Other
73.6%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User

Facilidad de acceso a la información y filtros

G2 User

How quick and effective the whole service is, I really like it

Most Helpful Critical Review
Most Helpful Critical Review
G2 User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

Aimee H.
Administrator

sometimes notifications don't sound, the ratings seem weird.

 
HubSpot Service Hub
Most Helpful Favorable Review
G2 User

Facilidad de acceso a la información y filtros

Most Helpful Critical Review
G2 User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

LiveHelpNow
Most Helpful Favorable Review
G2 User

How quick and effective the whole service is, I really like it

Most Helpful Critical Review
Aimee H.
Administrator

sometimes notifications don't sound, the ratings seem weird.

Screenshots

 
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Downloads

 No downloads providedNo downloads provided
HubSpot Service Hub
No downloads provided
LiveHelpNow
No downloads provided
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