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At a Glance
Market Segments
Small-Business (59.6% of reviews)
Small-Business (44.8% of reviews)
Entry-Level Pricing
$0.00 Per Month
$19.00 100 Visitors Per Month
HubSpot Service Hub
Star Rating
(2,871)4.4 out of 5
Market Segments
Small-Business (59.6% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00 Per Month
Free Trial is available
Browse all 4 pricing plansLiveChat
Star Rating
(773)4.5 out of 5
Market Segments
Small-Business (44.8% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 100 Visitors Per Month
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that LiveChat excels in its "Pop-up Chat" feature, scoring 9.2, which allows for seamless customer engagement, while HubSpot Service Hub's equivalent feature scores lower at 8.6, indicating a less effective pop-up experience.
- Reviewers mention that LiveChat's "Ticket Creation User Experience" is rated at 9.2, making it intuitive and user-friendly, whereas HubSpot Service Hub's score of 8.5 suggests room for improvement in this area.
- G2 users highlight LiveChat's superior "Response Automation" capabilities with a score of 9.2, which enhances efficiency in handling customer inquiries, compared to HubSpot Service Hub's score of 8.3, indicating a less robust automation feature.
- Users on G2 appreciate LiveChat's "Co-Browsing" feature, rated at 9.2, which allows agents to assist customers in real-time, while HubSpot Service Hub's score of 8.2 shows it may not provide the same level of interactive support.
- Reviewers say that LiveChat's "Customer Portal" feature is rated at 9.3, providing a strong self-service option for users, while HubSpot Service Hub's score of 8.1 suggests that its customer portal may not be as effective or user-friendly.
- Users report that LiveChat's "Ease of Use" is rated at 9.3, making it a preferred choice for small businesses, while HubSpot Service Hub's score of 8.6 indicates that it may require a steeper learning curve for new users.
Pricing
Entry-Level Pricing
HubSpot Service Hub
Service Hub Free
$0.00
Per Month
For customer service professionals. A simple set of tools to start connecting with and supporting your customers — for free.
- Ticketing
- Custom support form fields
- Live chat
LiveChat
Starter
$19.00
100 Visitors Per Month
Small business
- Text Intelligence
- Track up to 100 visitors
- 1 recurring campaign
Free Trial
HubSpot Service Hub
Free Trial is available
LiveChat
Free Trial is available
Ratings
Meets Requirements
8.5
2,112
9.1
690
Ease of Use
8.6
2,304
9.3
689
Ease of Setup
8.3
1,315
9.0
271
Ease of Admin
8.5
913
9.1
263
Quality of Support
8.8
1,940
9.1
639
Has the product been a good partner in doing business?
8.8
901
9.0
255
Product Direction (% positive)
8.7
1,980
8.3
683
Features by Category
Ticket and Case Management
8.5
767
|
Verified
9.2
248
8.4
768
|
Verified
9.1
245
8.4
773
|
Verified
9.0
238
8.2
706
|
Verified
9.2
253
7.8
483
8.5
156
8.2
707
|
Verified
9.0
231
8.4
716
9.1
230
8.7
739
|
Verified
8.9
142
|
Verified
Generative AI
7.4
96
6.4
6
7.4
96
7.2
6
Agentic AI - Help Desk
7.5
90
Not enough data
7.6
92
Not enough data
7.5
91
Not enough data
Communication Channels
8.1
505
9.2
220
|
Verified
8.5
718
|
Verified
9.3
232
|
Verified
8.3
642
|
Verified
9.4
267
|
Verified
7.8
448
8.9
222
|
Verified
7.7
465
8.5
108
Platform
7.4
513
9.1
80
|
Verified
8.1
625
|
Verified
8.4
279
|
Verified
8.4
668
|
Verified
9.2
86
|
Verified
8.3
624
|
Verified
8.9
73
|
Verified
8.3
719
|
Verified
8.9
212
|
Verified
8.5
742
|
Verified
9.1
216
|
Verified
Customer Information
8.4
611
|
Verified
Not enough data
8.6
744
|
Verified
Not enough data
8.6
790
|
Verified
Not enough data
8.0
484
|
Verified
Not enough data
8.3
607
|
Verified
Not enough data
8.3
594
|
Verified
Not enough data
8.5
752
|
Verified
Not enough data
Predictions
7.5
458
|
Verified
Not enough data
7.9
480
|
Verified
Not enough data
8.2
559
Not enough data
7.8
408
|
Verified
Not enough data
Platform
8.5
862
|
Verified
Not enough data
8.2
710
|
Verified
Not enough data
8.4
745
|
Verified
Not enough data
8.6
816
|
Verified
Not enough data
8.4
867
|
Verified
Not enough data
8.2
663
Not enough data
8.5
788
|
Verified
Not enough data
8.8
749
|
Verified
Not enough data
8.7
858
|
Verified
Not enough data
8.8
842
|
Verified
Not enough data
Generative AI
7.7
121
Not enough data
7.8
118
Not enough data
Agentic AI - Customer Success
7.5
92
Not enough data
7.6
93
Not enough data
7.7
94
Not enough data
7.8
93
Not enough data
7.7
93
Not enough data
Messenger
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Responses
9.1
17
Not enough data
8.7
17
Not enough data
9.0
17
Not enough data
Automation - AI Agents
8.6
17
Not enough data
8.6
17
Not enough data
8.7
17
Not enough data
8.6
17
Not enough data
8.8
17
Not enough data
Platform
8.2
17
Not enough data
8.8
17
Not enough data
8.8
17
Not enough data
Autonomy - AI Agents
8.9
17
Not enough data
8.6
17
Not enough data
8.4
17
Not enough data
8.6
17
Not enough data
Generative AI
8.9
18
Not enough data
9.1
18
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
8.3
805
Not enough data
8.0
609
Not enough data
8.1
356
Not enough data
8.2
549
Not enough data
Support Automation
8.2
634
Not enough data
8.1
398
Not enough data
8.2
610
Not enough data
8.1
567
Not enough data
Generative AI
7.4
265
Not enough data
7.5
262
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.7
141
7.7
10
7.7
139
7.8
9
Feature Not Available
Feature Not Available
Communication
8.6
426
|
Verified
9.1
320
|
Verified
8.4
424
|
Verified
8.9
325
|
Verified
8.7
390
|
Verified
8.4
222
8.6
338
8.8
270
|
Verified
8.1
266
8.3
31
Internal Use
8.1
625
|
Verified
8.4
279
|
Verified
8.5
382
|
Verified
8.8
302
|
Verified
8.4
341
|
Verified
8.6
252
|
Verified
8.6
423
8.6
258
|
Verified
8.8
413
|
Verified
8.6
244
|
Verified
8.7
401
|
Verified
8.4
250
|
Verified
Generative AI
7.6
188
Not enough data
Self-Service Experience
8.6
657
Not enough data
8.6
630
Not enough data
7.7
86
Feature Not Available
7.9
418
Not enough data
8.3
453
Not enough data
Self-Service Platform
8.3
439
Not enough data
8.5
455
Not enough data
7.7
362
Not enough data
8.3
431
Not enough data
Agentic AI - Customer Self-Service
8.4
34
Not enough data
8.5
34
Not enough data
8.3
34
Not enough data
8.4
34
Not enough data
8.7
34
Not enough data
8.9
33
Not enough data
8.6
33
Not enough data
Generative AI
7.6
86
Not enough data
7.5
86
Not enough data
Generative AI
7.5
79
Not enough data
7.3
80
Not enough data
Survey Management
8.6
212
|
Verified
Not enough data
8.6
258
|
Verified
Not enough data
8.7
277
|
Verified
Not enough data
8.6
262
|
Verified
Not enough data
Process Management
8.5
245
|
Verified
Not enough data
8.6
255
Not enough data
8.6
253
|
Verified
Not enough data
8.6
254
Not enough data
System Management
8.9
251
|
Verified
Not enough data
8.8
242
Not enough data
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
HubSpot Service Hub and LiveChat are categorized as Conversational Support, Live Chat, Help Desk, and Customer Self-Service
Unique Categories
HubSpot Service Hub is categorized as AI Agents For Business Operations, Shared Inbox, Customer Success, Enterprise Feedback Management, and Digital Customer Service Platforms
LiveChat is categorized as Chatbots, Conversational Marketing, Customer Service Automation, and Conversational Commerce Platforms
Reviews
Reviewers' Company Size
HubSpot Service Hub
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
LiveChat
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
19.5%
Information Technology and Services
10.6%
Marketing and Advertising
5.2%
Financial Services
4.6%
Education Management
3.3%
Other
56.7%
Computer Software
8.9%
Information Technology and Services
8.3%
Retail
6.1%
Financial Services
4.0%
Internet
3.8%
Other
68.9%
Alternatives
Discussions
How does HubSpot Service Hub contribute to creating a more cohesive and effective customer service experience?
3 Comments
TB
Tim's Web Worx: HubSpot Service Hub Review
As a proud HubSpot Solutions Partner, Tim's Web Worx has had the privilege of integrating HubSpot's powerful...Read more
How to customise the website
2 Comments
MK
Eduardo,
Its not entirely clear to me what you are hoping to customize? We have been able to do quite a bit with ours for the Knowledge Base. Here's a link...Read more
What is service hub?
2 Comments
TE
I have no idea. I don't know what G2 is either. It's very confusing. Read more
Can one user respond to multiple chats concurrently?
3 Comments
BM
Yes. 1-10-100. Easy to switch between themRead more
How does LiveChat work when no one is available?
3 Comments
AB
A small box will still be visible on your website, and (depending on your settings) it can say "Sorry you missed us, leave us a message" or "no agent are...Read more
HIS DOCTRINE!! by Paul T. Wright Jr
3 Comments
LL
I now have questions on the reason why churches now say that baptism in not necessary for salvation when it says that Baptism now saves us in 1 Peter 3:21....Read more
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