Compare HubSpot Service Hub, LiveAgent, and TeamSupport

Pricing

 
Service Hub Enterprise
$1,200
/month
Ticket+Chat
$29/month
User Seat
Support Desk
$50
/ agent / month billed annually
 
Service Hub Professional
$400
/month
Ticket
$15/month
User Seat
Enterprise
$65
/ agent / month billed annually
 
Service Hub Starter
$50
/month
All-inclusive
$39/month
User Seat
Private Cloud
Custom
Contact Us for Pricing
 
Service Hub Free
$0
 
Free Trial Unavailable
Free Trial
Free Trial
HubSpot Service Hub
Service Hub Enterprise
$1,200/month
Service Hub Professional
$400/month
Service Hub Starter
$50/month
Service Hub Free
$0
Free Trial Unavailable
LiveAgent
Ticket+Chat
$29/monthUser Seat
Ticket
$15/monthUser Seat
All-inclusive
$39/monthUser Seat
Free Trial
TeamSupport
Support Desk
$50/ agent / month billed annually
Enterprise
$65/ agent / month billed annually
Private Cloud
CustomContact Us for Pricing
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.9
8.8
8.6
Ease of Use
Ease of Use
9.1
9.0
8.6
Ease of Setup
Ease of Setup
8.2
8.7
8.3
Ease of Admin
Ease of Admin
8.2
8.9
8.7
Quality of Support
Quality of Support
8.7
9.1
8.8
Ease of Doing Business With
Ease of Doing Business With
8.9
9.1
9.2
Product Direction (% positive)
Product Direction (% positive)
10.0
9.0
9.0
Meets Requirements
HubSpot Service Hub
8.9
LiveAgent
8.8
TeamSupport
8.6
Ease of Use
HubSpot Service Hub
9.1
LiveAgent
9.0
TeamSupport
8.6
Ease of Setup
HubSpot Service Hub
8.2
LiveAgent
8.7
TeamSupport
8.3
Ease of Admin
HubSpot Service Hub
8.2
LiveAgent
8.9
TeamSupport
8.7
Quality of Support
HubSpot Service Hub
8.7
LiveAgent
9.1
TeamSupport
8.8
Ease of Doing Business With
HubSpot Service Hub
8.9
LiveAgent
9.1
TeamSupport
9.2
Product Direction (% positive)
HubSpot Service Hub
10.0
LiveAgent
9.0
TeamSupport
9.0

Features

Ticket and Case Management
Ticket creation user experience
HubSpot Service Hub
Not enough data available
LiveAgent
9.0
TeamSupport
8.9
Ticket response user experience
HubSpot Service Hub
9.2
LiveAgent
9.0
TeamSupport
8.8
Workflow
HubSpot Service Hub
8.5
LiveAgent
8.7
TeamSupport
8.4
Response Automation
HubSpot Service Hub
8.5
LiveAgent
8.7
TeamSupport
8.5
SLA Management
HubSpot Service Hub
Not enough data available
LiveAgent
8.6
TeamSupport
8.4
Attachments/Screencasts
HubSpot Service Hub
6.9
LiveAgent
8.7
TeamSupport
8.6
Ticket Collaboration
HubSpot Service Hub
Not enough data available
LiveAgent
8.9
TeamSupport
8.8
Knowledge Share
Knowledge Base
HubSpot Service Hub
8.2
LiveAgent
9.1
TeamSupport
8.3
Searchable Articles
HubSpot Service Hub
8.3
LiveAgent
9.0
TeamSupport
8.3
Community Forums
HubSpot Service Hub
Not enough data available
LiveAgent
9.0
TeamSupport
8.0
Interactive FAQs & Forums
HubSpot Service Hub
Not enough data available
LiveAgent
9.0
TeamSupport
8.3
Interaction
Web Portals
HubSpot Service Hub
Not enough data available
LiveAgent
9.1
TeamSupport
8.7
Forum to Reponse
HubSpot Service Hub
Not enough data available
LiveAgent
9.1
TeamSupport
8.4
Tickets and Tagging
HubSpot Service Hub
Not enough data available
LiveAgent
9.3
TeamSupport
8.9
Live Chat
HubSpot Service Hub
Not enough data available
LiveAgent
9.4
TeamSupport
8.4
Communication Channels
Customer Portal
HubSpot Service Hub
Not enough data available
LiveAgent
8.7
TeamSupport
8.4
Email to Case
HubSpot Service Hub
9.3
LiveAgent
9.0
TeamSupport
8.9
Chat/Live Support
HubSpot Service Hub
Not enough data available
LiveAgent
9.1
TeamSupport
8.4
Social Integration
HubSpot Service Hub
Not enough data available
LiveAgent
8.6
TeamSupport
8.4
Call Center
Make, Receive, and Record Calls
HubSpot Service Hub
Not enough data available
LiveAgent
8.7
TeamSupport
8.2
Customer and Contacts Database
HubSpot Service Hub
Not enough data available
LiveAgent
8.6
TeamSupport
8.6
Products and Version Tracking
HubSpot Service Hub
Not enough data available
LiveAgent
8.8
TeamSupport
8.6
Call Scripting
HubSpot Service Hub
Not enough data available
LiveAgent
8.8
TeamSupport
Not enough data available
Interactive Voice Response (IVR)
HubSpot Service Hub
Not enough data available
LiveAgent
8.7
TeamSupport
Not enough data available
Self Service/Community
Forums
HubSpot Service Hub
Not enough data available
LiveAgent
8.7
TeamSupport
8.2
Knowledge Base
HubSpot Service Hub
7.4
LiveAgent
8.6
TeamSupport
8.4
Ideas/Feedback
HubSpot Service Hub
Not enough data available
LiveAgent
8.8
TeamSupport
8.4
Q&A
HubSpot Service Hub
Not enough data available
LiveAgent
8.8
TeamSupport
8.4
Reporting & Analytics
Social Monitoring
HubSpot Service Hub
Not enough data available
LiveAgent
8.6
TeamSupport
Not enough data available
Reporting
HubSpot Service Hub
9.0
LiveAgent
8.6
TeamSupport
8.3
Dashboards
HubSpot Service Hub
8.5
LiveAgent
8.8
TeamSupport
8.6
Platform
Mobile User Support
HubSpot Service Hub
7.3
LiveAgent
8.0
TeamSupport
7.4
ITIL Compliance
HubSpot Service Hub
Not enough data available
LiveAgent
8.7
TeamSupport
Not enough data available
Customization
HubSpot Service Hub
Not enough data available
LiveAgent
8.5
TeamSupport
8.4
User, Role, and Access Management
HubSpot Service Hub
Not enough data available
LiveAgent
8.7
TeamSupport
8.7
Internationalization
HubSpot Service Hub
Not enough data available
LiveAgent
8.7
TeamSupport
7.8
Performance & Reliability
HubSpot Service Hub
Not enough data available
LiveAgent
9.0
TeamSupport
8.7
Integration APIs
HubSpot Service Hub
Not enough data available
LiveAgent
8.5
TeamSupport
8.5

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
65.4%
62.1%
40.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
30.8%
24.6%
46.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
3.8%
13.3%
12.5%
HubSpot Service Hub
Small-Business
65.4%
Mid-Market
30.8%
Enterprise
3.8%
LiveAgent
Small-Business
62.1%
Mid-Market
24.6%
Enterprise
13.3%
TeamSupport
Small-Business
40.8%
Mid-Market
46.7%
Enterprise
12.5%

Reviewers' Industry

 
Marketing and Advertising
21.2%
Information Technology and Services
12.5%
Computer Software
26.7%
 
Telecommunications
9.1%
Computer Software
7.4%
Information Technology and Services
21.1%
 
Mechanical or Industrial Engineering
6.1%
Internet
5.5%
Internet
5.4%
 
Legal Services
6.1%
Retail
4.4%
Financial Services
4.2%
 
Education Management
6.1%
Marketing and Advertising
4.1%
Hospitality
3.7%
 
Other
51.5%
Other
66.0%
Other
38.9%
HubSpot Service Hub
Marketing and Advertising
21.2%
Telecommunications
9.1%
Mechanical or Industrial Engineering
6.1%
Legal Services
6.1%
Education Management
6.1%
Other
51.5%
LiveAgent
Information Technology and Services
12.5%
Computer Software
7.4%
Internet
5.5%
Retail
4.4%
Marketing and Advertising
4.1%
Other
66.0%
TeamSupport
Computer Software
26.7%
Information Technology and Services
21.1%
Internet
5.4%
Financial Services
4.2%
Hospitality
3.7%
Other
38.9%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Luke B.
Administrator in Computer Software

HubSpot's Service Hub is just flat out easy to use. From setting up tickets to running reports, it's all super efficient and flows right into the rest of the software. They also regularly add new features!

Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

Kikne S.
User

Not very attractive visually but honestly wi get the work done

G2 User in Hospital & Health Care

some enhancements not really necessary, for example: the color alphabet is not useful, whereas, alphabetizing customer/contact would be a great enhancement.

 
HubSpot Service Hub
Most Helpful Favorable Review
Luke B.
Administrator in Computer Software

HubSpot's Service Hub is just flat out easy to use. From setting up tickets to running reports, it's all super efficient and flows right into the rest of the software. They also regularly add new features!

Most Helpful Critical Review
G2 User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

LiveAgent
Most Helpful Favorable Review
Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Most Helpful Critical Review
Kikne S.
User

Not very attractive visually but honestly wi get the work done

TeamSupport
Most Helpful Favorable Review
Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
G2 User in Hospital & Health Care

some enhancements not really necessary, for example: the color alphabet is not useful, whereas, alphabetizing customer/contact would be a great enhancement.

Screenshots

 
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Videos

 No videos provided

Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

TeamSupport: The Customer Support Solution Built for B2B Help Desks

HubSpot Service Hub
No videos provided
LiveAgent

Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

TeamSupport

TeamSupport: The Customer Support Solution Built for B2B Help Desks

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