Compare HubSpot Service Hub, LiveAgent, Intercom, and Zendesk Support

Pricing

 
Service Hub Enterprise
$1,200
/month
Ticket
$15/month
User Seat
Engage
$53
starting from
Essential
$5
/month
 
Service Hub Professional
$400
/month
All-inclusive
$39/month
User Seat
Respond
$53
starting from
Team
$19
/month
 
Service Hub Starter
$50
/month
Ticket+Chat
$29/month
User Seat
Educate
$49
monthly flat rate
Professional
$49
/month
 
Service Hub Free
$0
Enterprise
$99
/month
 
Free Trial Unavailable
Free Trial
Free Trial
Free Trial
HubSpot Service Hub
Service Hub Enterprise
$1,200/month
Service Hub Professional
$400/month
Service Hub Starter
$50/month
Service Hub Free
$0
Free Trial Unavailable
LiveAgent
Ticket
$15/monthUser Seat
All-inclusive
$39/monthUser Seat
Ticket+Chat
$29/monthUser Seat
Free Trial
Intercom
Engage
$53starting from
Respond
$53starting from
Educate
$49monthly flat rate
Free Trial
Zendesk Support
Essential
$5/month
Team
$19/month
Professional
$49/month
Enterprise
$99/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.9
8.8
8.6
8.7
Ease of Use
Ease of Use
9.1
9.0
8.7
8.6
Ease of Setup
Ease of Setup
8.2
8.7
8.3
8.2
Ease of Admin
Ease of Admin
8.2
8.9
8.7
8.3
Quality of Support
Quality of Support
8.7
9.1
8.5
8.3
Ease of Doing Business With
Ease of Doing Business With
8.9
9.1
8.8
8.4
Product Direction (% positive)
Product Direction (% positive)
10.0
9.0
8.4
7.6
Meets Requirements
HubSpot Service Hub
8.9
LiveAgent
8.8
Intercom
8.6
Zendesk Support
8.7
Ease of Use
HubSpot Service Hub
9.1
LiveAgent
9.0
Intercom
8.7
Zendesk Support
8.6
Ease of Setup
HubSpot Service Hub
8.2
LiveAgent
8.7
Intercom
8.3
Zendesk Support
8.2
Ease of Admin
HubSpot Service Hub
8.2
LiveAgent
8.9
Intercom
8.7
Zendesk Support
8.3
Quality of Support
HubSpot Service Hub
8.7
LiveAgent
9.1
Intercom
8.5
Zendesk Support
8.3
Ease of Doing Business With
HubSpot Service Hub
8.9
LiveAgent
9.1
Intercom
8.8
Zendesk Support
8.4
Product Direction (% positive)
HubSpot Service Hub
10.0
LiveAgent
9.0
Intercom
8.4
Zendesk Support
7.6

Features

Ticket and Case Management
Ticket creation user experience
HubSpot Service Hub
Not enough data available
LiveAgent
9.0
Intercom
8.6
Zendesk Support
8.9
Ticket response user experience
HubSpot Service Hub
9.2
LiveAgent
9.0
Intercom
8.7
Zendesk Support
8.7
Workflow
HubSpot Service Hub
8.5
LiveAgent
8.7
Intercom
8.3
Zendesk Support
8.5
Response Automation
HubSpot Service Hub
8.5
LiveAgent
8.7
Intercom
8.2
Zendesk Support
8.4
SLA Management
HubSpot Service Hub
Not enough data available
LiveAgent
8.6
Intercom
7.7
Zendesk Support
8.1
Attachments/Screencasts
HubSpot Service Hub
6.9
LiveAgent
8.7
Intercom
8.7
Zendesk Support
8.4
Ticket Collaboration
HubSpot Service Hub
Not enough data available
LiveAgent
8.9
Intercom
8.8
Zendesk Support
8.6
Communication Channels
Customer Portal
HubSpot Service Hub
Not enough data available
LiveAgent
8.7
Intercom
8.7
Zendesk Support
8.5
Email to Case
HubSpot Service Hub
9.3
LiveAgent
9.1
Intercom
8.6
Zendesk Support
8.8
Chat/Live Support
HubSpot Service Hub
Not enough data available
LiveAgent
9.1
Intercom
9.3
Zendesk Support
8.4
Social Integration
HubSpot Service Hub
Not enough data available
LiveAgent
8.6
Intercom
8.4
Zendesk Support
8.2
Call Center
Make, Receive, and Record Calls
HubSpot Service Hub
Not enough data available
LiveAgent
8.7
Intercom
7.5
Zendesk Support
8.1
Customer and Contacts Database
HubSpot Service Hub
Not enough data available
LiveAgent
8.6
Intercom
8.2
Zendesk Support
8.2
Products and Version Tracking
HubSpot Service Hub
Not enough data available
LiveAgent
8.8
Intercom
7.8
Zendesk Support
8.2
Call Scripting
HubSpot Service Hub
Not enough data available
LiveAgent
8.8
Intercom
7.1
Zendesk Support
8.0
Interactive Voice Response (IVR)
HubSpot Service Hub
Not enough data available
LiveAgent
8.7
Intercom
7.1
Zendesk Support
7.9
Self Service/Community
Forums
HubSpot Service Hub
Not enough data available
LiveAgent
8.7
Intercom
7.7
Zendesk Support
8.1
Knowledge Base
HubSpot Service Hub
7.4
LiveAgent
8.6
Intercom
8.6
Zendesk Support
8.4
Ideas/Feedback
HubSpot Service Hub
Not enough data available
LiveAgent
8.8
Intercom
8.2
Zendesk Support
8.1
Q&A
HubSpot Service Hub
Not enough data available
LiveAgent
8.8
Intercom
8.1
Zendesk Support
8.2
Reporting & Analytics
Social Monitoring
HubSpot Service Hub
Not enough data available
LiveAgent
8.6
Intercom
7.5
Zendesk Support
8.0
Reporting
HubSpot Service Hub
9.0
LiveAgent
8.6
Intercom
7.7
Zendesk Support
8.0
Dashboards
HubSpot Service Hub
8.5
LiveAgent
8.8
Intercom
7.8
Zendesk Support
8.2
Platform
Mobile User Support
HubSpot Service Hub
7.3
LiveAgent
8.0
Intercom
8.6
Zendesk Support
8.1
ITIL Compliance
HubSpot Service Hub
Not enough data available
LiveAgent
8.7
Intercom
8.0
Zendesk Support
8.2
Customization
HubSpot Service Hub
Not enough data available
LiveAgent
8.5
Intercom
7.8
Zendesk Support
8.0
User, Role, and Access Management
HubSpot Service Hub
Not enough data available
LiveAgent
8.7
Intercom
8.7
Zendesk Support
8.3
Internationalization
HubSpot Service Hub
Not enough data available
LiveAgent
8.7
Intercom
8.0
Zendesk Support
8.2
Performance & Reliability
HubSpot Service Hub
Not enough data available
LiveAgent
9.0
Intercom
9.0
Zendesk Support
8.5
Integration APIs
HubSpot Service Hub
Not enough data available
LiveAgent
8.5
Intercom
8.6
Zendesk Support
8.4

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
65.4%
62.1%
68.5%
38.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
30.8%
24.6%
27.5%
44.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
3.8%
13.3%
4.0%
16.8%
HubSpot Service Hub
Small-Business
65.4%
Mid-Market
30.8%
Enterprise
3.8%
LiveAgent
Small-Business
62.1%
Mid-Market
24.6%
Enterprise
13.3%
Intercom
Small-Business
68.5%
Mid-Market
27.5%
Enterprise
4.0%
Zendesk Support
Small-Business
38.3%
Mid-Market
44.9%
Enterprise
16.8%

Reviewers' Industry

 
Marketing and Advertising
21.2%
Information Technology and Services
12.5%
Computer Software
24.2%
Computer Software
17.5%
 
Telecommunications
9.1%
Computer Software
7.4%
Internet
16.6%
Information Technology and Services
15.2%
 
Mechanical or Industrial Engineering
6.1%
Internet
5.5%
Information Technology and Services
14.9%
Internet
9.9%
 
Legal Services
6.1%
Retail
4.5%
Marketing and Advertising
6.9%
Marketing and Advertising
4.7%
 
Education Management
6.1%
Marketing and Advertising
4.1%
Consumer Services
2.0%
Retail
3.5%
 
Other
51.5%
Other
66.0%
Other
35.3%
Other
49.2%
HubSpot Service Hub
Marketing and Advertising
21.2%
Telecommunications
9.1%
Mechanical or Industrial Engineering
6.1%
Legal Services
6.1%
Education Management
6.1%
Other
51.5%
LiveAgent
Information Technology and Services
12.5%
Computer Software
7.4%
Internet
5.5%
Retail
4.5%
Marketing and Advertising
4.1%
Other
66.0%
Intercom
Computer Software
24.2%
Internet
16.6%
Information Technology and Services
14.9%
Marketing and Advertising
6.9%
Consumer Services
2.0%
Other
35.3%
Zendesk Support
Computer Software
17.5%
Information Technology and Services
15.2%
Internet
9.9%
Marketing and Advertising
4.7%
Retail
3.5%
Other
49.2%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Luke B.
Administrator in Computer Software

HubSpot's Service Hub is just flat out easy to use. From setting up tickets to running reports, it's all super efficient and flows right into the rest of the software. They also regularly add new features!

Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Eugenio S.
User in Information Technology and Services

I can promote leads and users to take effect with targeted email, and in-app information triggered by time. I like that this program can connect with another tool like Salesforce, Segment, and much more.

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

G2 User in Education Management

Sometimes there are glitches but not enough that out weigh the good!

G2 User

We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
HubSpot Service Hub
Most Helpful Favorable Review
Luke B.
Administrator in Computer Software

HubSpot's Service Hub is just flat out easy to use. From setting up tickets to running reports, it's all super efficient and flows right into the rest of the software. They also regularly add new features!

Most Helpful Critical Review
G2 User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

LiveAgent
Most Helpful Favorable Review
Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Most Helpful Critical Review
G2 User in Education Management

Sometimes there are glitches but not enough that out weigh the good!

Intercom
Most Helpful Favorable Review
Eugenio S.
User in Information Technology and Services

I can promote leads and users to take effect with targeted email, and in-app information triggered by time. I like that this program can connect with another tool like Salesforce, Segment, and much more.

Most Helpful Critical Review
G2 User

We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...

Zendesk Support
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Screenshots

 
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Videos

 No videos provided

Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

Convert your hottest leads right from Slack, with Intercom's two-way integration. Learn more at intercom.com/integrations/slack

No videos provided
HubSpot Service Hub
No videos provided
LiveAgent

Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

Intercom

Convert your hottest leads right from Slack, with Intercom's two-way integration. Learn more at intercom.com/integrations/slack

Zendesk Support
No videos provided

Downloads

 No downloads providedNo downloads provided
HubSpot Service Hub
No downloads provided
LiveAgent
Zendesk Support
No downloads provided
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