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Compare HubSpot Service Hub, LiveAgent, Intercom, and HubSpot

Pricing

 
Service Hub Professional
$400
/month
All-inclusive
$39/month
User Seat
Engage
$53
starting from
Marketing Hub Free
$0
 
Service Hub Starter
$50
/month
Ticket+Chat
$29/month
User Seat
Respond
$53
starting from
Marketing Hub Starter
$50
/month
 
Service Hub Free
$0
Ticket
$9/month
User Seat
Educate
$49
monthly flat rate
Marketing Hub Professional
$800
/month
 
Service Hub Enterprise
$1,200
/month
Marketing Hub Enterprise
$3,200
/month
 
Free Trial Unavailable
Free Trial
Free Trial
Free Trial
HubSpot Service Hub
Service Hub Professional
$400/month
Service Hub Starter
$50/month
Service Hub Free
$0
Service Hub Enterprise
$1,200/month
Free Trial Unavailable
LiveAgent
All-inclusive
$39/monthUser Seat
Ticket+Chat
$29/monthUser Seat
Ticket
$9/monthUser Seat
Free Trial
Intercom
Engage
$53starting from
Respond
$53starting from
Educate
$49monthly flat rate
Free Trial
HubSpot
Marketing Hub Free
$0
Marketing Hub Starter
$50/month
Marketing Hub Professional
$800/month
Marketing Hub Enterprise
$3,200/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.8
8.8
8.6
8.5
Ease of Use
Ease of Use
8.9
9.0
8.7
8.5
Ease of Setup
Ease of Setup
7.9
8.7
8.3
8.0
Ease of Admin
Ease of Admin
8.1
8.9
8.7
8.5
Quality of Support
Quality of Support
8.6
9.1
8.5
8.7
Ease of Doing Business With
Ease of Doing Business With
9.0
9.1
8.8
8.7
Product Direction (% positive)
Product Direction (% positive)
10.0
9.0
8.4
8.6
Meets Requirements
HubSpot Service Hub
8.8
LiveAgent
8.8
Intercom
8.6
HubSpot
8.5
Ease of Use
HubSpot Service Hub
8.9
LiveAgent
9.0
Intercom
8.7
HubSpot
8.5
Ease of Setup
HubSpot Service Hub
7.9
LiveAgent
8.7
Intercom
8.3
HubSpot
8.0
Ease of Admin
HubSpot Service Hub
8.1
LiveAgent
8.9
Intercom
8.7
HubSpot
8.5
Quality of Support
HubSpot Service Hub
8.6
LiveAgent
9.1
Intercom
8.5
HubSpot
8.7
Ease of Doing Business With
HubSpot Service Hub
9.0
LiveAgent
9.1
Intercom
8.8
HubSpot
8.7
Product Direction (% positive)
HubSpot Service Hub
10.0
LiveAgent
9.0
Intercom
8.4
HubSpot
8.6

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
61.1%
62.5%
68.6%
55.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.3%
24.4%
27.3%
38.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
5.6%
13.1%
4.1%
6.1%
HubSpot Service Hub
Small-Business
61.1%
Mid-Market
33.3%
Enterprise
5.6%
LiveAgent
Small-Business
62.5%
Mid-Market
24.4%
Enterprise
13.1%
Intercom
Small-Business
68.6%
Mid-Market
27.3%
Enterprise
4.1%
HubSpot
Small-Business
55.9%
Mid-Market
38.0%
Enterprise
6.1%

Reviewers' Industry

 
Marketing and Advertising
28.0%
Information Technology and Services
12.6%
Computer Software
24.5%
Marketing and Advertising
19.2%
 
Telecommunications
8.0%
Computer Software
7.4%
Internet
16.8%
Computer Software
14.8%
 
Mechanical or Industrial Engineering
8.0%
Internet
5.6%
Information Technology and Services
14.9%
Information Technology and Services
9.8%
 
Legal Services
8.0%
Retail
4.5%
Marketing and Advertising
6.9%
Internet
6.1%
 
Primary/Secondary Education
4.0%
Marketing and Advertising
4.2%
Education Management
2.0%
Financial Services
2.7%
 
Other
44.0%
Other
65.8%
Other
35.0%
Other
47.3%
HubSpot Service Hub
Marketing and Advertising
28.0%
Telecommunications
8.0%
Mechanical or Industrial Engineering
8.0%
Legal Services
8.0%
Primary/Secondary Education
4.0%
Other
44.0%
LiveAgent
Information Technology and Services
12.6%
Computer Software
7.4%
Internet
5.6%
Retail
4.5%
Marketing and Advertising
4.2%
Other
65.8%
Intercom
Computer Software
24.5%
Internet
16.8%
Information Technology and Services
14.9%
Marketing and Advertising
6.9%
Education Management
2.0%
Other
35.0%
HubSpot
Marketing and Advertising
19.2%
Computer Software
14.8%
Information Technology and Services
9.8%
Internet
6.1%
Financial Services
2.7%
Other
47.3%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User in Mechanical or Industrial Engineering

Most of the categories/fields are easily customizable on top of being intuitive. They also offer a complimentary onboarding period of a month!

Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Leanna W.
User in Staffing and Recruiting

This service has many advantages, namely: - our customers became more loyal to us, as we began to respond quickly to their questions; - a single listing of conversations with our customers (earlier part was in an e-mail, part of messengers, and part of...

Sandra A.
Administrator in Computer Software

In my opinion Hubspot is the best integrated inbound marketing tool in the market. It has all the tools you need to implement an inbound strategy. Moreover is a very dynamic tool that is constantly being updated and enhanced with new features. We have been...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

G2 User in Retail

no customer support , phones were always dropping calls

G2 User

We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...

Jeremy F.
User in Information Technology and Services

Like I mentioned above, it's not an seo platform, even though that was one of the things the sales rep mentioned that hubspot could "replace". The metrics are often wrong; for example, new leads for landing pages all say 0%, even though in the Leads...

 
HubSpot Service Hub
Most Helpful Favorable Review
G2 User in Mechanical or Industrial Engineering

Most of the categories/fields are easily customizable on top of being intuitive. They also offer a complimentary onboarding period of a month!

Most Helpful Critical Review
G2 User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

LiveAgent
Most Helpful Favorable Review
Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Most Helpful Critical Review
G2 User in Retail

no customer support , phones were always dropping calls

Intercom
Most Helpful Favorable Review
Leanna W.
User in Staffing and Recruiting

This service has many advantages, namely: - our customers became more loyal to us, as we began to respond quickly to their questions; - a single listing of conversations with our customers (earlier part was in an e-mail, part of messengers, and part of...

Most Helpful Critical Review
G2 User

We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...

HubSpot
Most Helpful Favorable Review
Sandra A.
Administrator in Computer Software

In my opinion Hubspot is the best integrated inbound marketing tool in the market. It has all the tools you need to implement an inbound strategy. Moreover is a very dynamic tool that is constantly being updated and enhanced with new features. We have been...

Most Helpful Critical Review
Jeremy F.
User in Information Technology and Services

Like I mentioned above, it's not an seo platform, even though that was one of the things the sales rep mentioned that hubspot could "replace". The metrics are often wrong; for example, new leads for landing pages all say 0%, even though in the Leads...

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Videos

 No videos provided

Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

Convert your hottest leads right from Slack, with Intercom's two-way integration. Learn more at intercom.com/integrations/slack

The world has changed, and it's time to transform how you market and sell to match how people shop, buy, and share experiences online. That's why we built HubSpot. With HubSpot's award-winning inbound marketing and sales platform, you will attract more visitors, generate more leads, and delight more customers: all in one platform.

HubSpot offers a full stack of products for marketing, sales, and customer relationship management: powerful alone, and even better when used together.

HubSpot Service Hub
No videos provided
LiveAgent

Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

Intercom

Convert your hottest leads right from Slack, with Intercom's two-way integration. Learn more at intercom.com/integrations/slack

HubSpot

The world has changed, and it's time to transform how you market and sell to match how people shop, buy, and share experiences online. That's why we built HubSpot. With HubSpot's award-winning inbound marketing and sales platform, you will attract more visitors, generate more leads, and delight more customers: all in one platform.

HubSpot offers a full stack of products for marketing, sales, and customer relationship management: powerful alone, and even better when used together.

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HubSpot Service Hub
HubSpot Service Hub
LiveAgent
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Intercom
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HubSpot
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