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Compare HubSpot Service Hub, LiveAgent, Intercom, and Drift

Pricing

 
Service Hub Enterprise
$1,200
/month
All-inclusive
$39/month
User Seat
Engage
$53
starting from
Free
$0
/month
 
Service Hub Professional
$400
/month
Ticket
$9/month
User Seat
Respond
$53
starting from
Standard
$50
/month
 
Service Hub Starter
$50
/month
Ticket+Chat
$29/month
User Seat
Educate
$49
monthly flat rate
Pro
$500
/month
 
Service Hub Free
$0
Company
$1,500
/month
 
Enterprise
$5,000
/month
 
Free Trial Unavailable
Free Trial
Free Trial
Free Trial
HubSpot Service Hub
Service Hub Enterprise
$1,200/month
Service Hub Professional
$400/month
Service Hub Starter
$50/month
Service Hub Free
$0
Free Trial Unavailable
LiveAgent
All-inclusive
$39/monthUser Seat
Ticket
$9/monthUser Seat
Ticket+Chat
$29/monthUser Seat
Free Trial
Intercom
Engage
$53starting from
Respond
$53starting from
Educate
$49monthly flat rate
Free Trial
Drift
Free
$0 /month
Standard
$50/month
Pro
$500/month
Company
$1,500/month
Enterprise
$5,000/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.8
8.8
8.6
8.9
Ease of Use
Ease of Use
8.9
9.0
8.7
8.8
Ease of Setup
Ease of Setup
7.9
8.7
8.3
8.7
Ease of Admin
Ease of Admin
8.1
8.9
8.7
8.7
Quality of Support
Quality of Support
8.6
9.1
8.5
9.1
Ease of Doing Business With
Ease of Doing Business With
9.0
9.1
8.8
9.0
Product Direction (% positive)
Product Direction (% positive)
10.0
9.0
8.5
9.0
Meets Requirements
HubSpot Service Hub
8.8
LiveAgent
8.8
Intercom
8.6
Drift
8.9
Ease of Use
HubSpot Service Hub
8.9
LiveAgent
9.0
Intercom
8.7
Drift
8.8
Ease of Setup
HubSpot Service Hub
7.9
LiveAgent
8.7
Intercom
8.3
Drift
8.7
Ease of Admin
HubSpot Service Hub
8.1
LiveAgent
8.9
Intercom
8.7
Drift
8.7
Quality of Support
HubSpot Service Hub
8.6
LiveAgent
9.1
Intercom
8.5
Drift
9.1
Ease of Doing Business With
HubSpot Service Hub
9.0
LiveAgent
9.1
Intercom
8.8
Drift
9.0
Product Direction (% positive)
HubSpot Service Hub
10.0
LiveAgent
9.0
Intercom
8.5
Drift
9.0

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
61.1%
62.5%
68.8%
57.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.3%
24.4%
27.3%
38.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
5.6%
13.1%
3.9%
3.8%
HubSpot Service Hub
Small-Business
61.1%
Mid-Market
33.3%
Enterprise
5.6%
LiveAgent
Small-Business
62.5%
Mid-Market
24.4%
Enterprise
13.1%
Intercom
Small-Business
68.8%
Mid-Market
27.3%
Enterprise
3.9%
Drift
Small-Business
57.3%
Mid-Market
38.8%
Enterprise
3.8%

Reviewers' Industry

 
Marketing and Advertising
28.0%
Information Technology and Services
12.6%
Computer Software
24.5%
Computer Software
25.3%
 
Telecommunications
8.0%
Computer Software
7.4%
Internet
16.7%
Information Technology and Services
16.5%
 
Mechanical or Industrial Engineering
8.0%
Internet
5.6%
Information Technology and Services
15.0%
Marketing and Advertising
12.5%
 
Legal Services
8.0%
Retail
4.5%
Marketing and Advertising
6.9%
Internet
6.0%
 
Primary/Secondary Education
4.0%
Marketing and Advertising
4.2%
Education Management
2.0%
Education Management
2.8%
 
Other
44.0%
Other
65.7%
Other
35.0%
Other
36.9%
HubSpot Service Hub
Marketing and Advertising
28.0%
Telecommunications
8.0%
Mechanical or Industrial Engineering
8.0%
Legal Services
8.0%
Primary/Secondary Education
4.0%
Other
44.0%
LiveAgent
Information Technology and Services
12.6%
Computer Software
7.4%
Internet
5.6%
Retail
4.5%
Marketing and Advertising
4.2%
Other
65.7%
Intercom
Computer Software
24.5%
Internet
16.7%
Information Technology and Services
15.0%
Marketing and Advertising
6.9%
Education Management
2.0%
Other
35.0%
Drift
Computer Software
25.3%
Information Technology and Services
16.5%
Marketing and Advertising
12.5%
Internet
6.0%
Education Management
2.8%
Other
36.9%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User

The platform is easy to use and is intuitive for both the end user and support team

Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Eugenio S.
User in Information Technology and Services

I can promote leads and users to take effect with targeted email, and in-app information triggered by time. I like that this program can connect with another tool like Salesforce, Segment, and much more.

Justin M.
User in Internet

There's been a lot to like so far. The product is extremely intuitive to use and has allowed every member of our company to interact with users with ease. Pushing notifications to Slack has allowed the entire team to see what's going on with our users, and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

Lindsay W.
User in Broadcast Media

There is not much that I dislike. I've never had an issue with it.

G2 User

We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...

Josh M.
Administrator in Marketing and Advertising

Basically, there are PHP errors from poorly written code - not something I'd expect from a tool of this price.

 
HubSpot Service Hub
Most Helpful Favorable Review
G2 User

The platform is easy to use and is intuitive for both the end user and support team

Most Helpful Critical Review
G2 User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

LiveAgent
Most Helpful Favorable Review
Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Most Helpful Critical Review
Lindsay W.
User in Broadcast Media

There is not much that I dislike. I've never had an issue with it.

Intercom
Most Helpful Favorable Review
Eugenio S.
User in Information Technology and Services

I can promote leads and users to take effect with targeted email, and in-app information triggered by time. I like that this program can connect with another tool like Salesforce, Segment, and much more.

Most Helpful Critical Review
G2 User

We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...

Drift
Most Helpful Favorable Review
Justin M.
User in Internet

There's been a lot to like so far. The product is extremely intuitive to use and has allowed every member of our company to interact with users with ease. Pushing notifications to Slack has allowed the entire team to see what's going on with our users, and...

Most Helpful Critical Review
Josh M.
Administrator in Marketing and Advertising

Basically, there are PHP errors from poorly written code - not something I'd expect from a tool of this price.

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Videos

 No videos provided

Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

Convert your hottest leads right from Slack, with Intercom's two-way integration. Learn more at intercom.com/integrations/slack

HubSpot Service Hub
No videos provided
LiveAgent

Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

Intercom

Convert your hottest leads right from Slack, with Intercom's two-way integration. Learn more at intercom.com/integrations/slack

Drift

Downloads

 No downloads providedNo downloads provided
HubSpot Service Hub
No downloads provided
LiveAgent
Drift
No downloads provided
Ask Service Hub a QuestionContact Service HubAsk Intercom a QuestionContact IntercomAsk Drift a QuestionContact Drift
 
HubSpot Service Hub
HubSpot Service Hub
LiveAgent
LiveAgent
Intercom
Intercom
Optimized for quick response
Drift
Drift