Compare HubSpot Service Hub, LiveAgent, and Intercom

Pricing

 
Service Hub Enterprise
$1,200
/month
All-inclusive
$39/month
User Seat
Engage
$53
starting from
 
Service Hub Professional
$400
/month
Ticket+Chat
$29/month
User Seat
Respond
$53
starting from
 
Service Hub Starter
$50
/month
Ticket
$15/month
User Seat
Educate
$49
monthly flat rate
 
Service Hub Free
$0
 
Free Trial Unavailable
Free Trial
Free Trial
HubSpot Service Hub
Service Hub Enterprise
$1,200/month
Service Hub Professional
$400/month
Service Hub Starter
$50/month
Service Hub Free
$0
Free Trial Unavailable
LiveAgent
All-inclusive
$39/monthUser Seat
Ticket+Chat
$29/monthUser Seat
Ticket
$15/monthUser Seat
Free Trial
Intercom
Engage
$53starting from
Respond
$53starting from
Educate
$49monthly flat rate
Free Trial

Ratings

Meets Requirements
Meets Requirements
9.0
8.8
8.6
Ease of Use
Ease of Use
9.0
9.0
8.7
Ease of Setup
Ease of Setup
8.3
8.7
8.3
Ease of Admin
Ease of Admin
8.3
8.9
8.7
Quality of Support
Quality of Support
8.7
9.1
8.5
Ease of Doing Business With
Ease of Doing Business With
9.0
9.1
8.8
Product Direction (% positive)
Product Direction (% positive)
10.0
9.0
8.5
Meets Requirements
HubSpot Service Hub
9.0
LiveAgent
8.8
Intercom
8.6
Ease of Use
HubSpot Service Hub
9.0
LiveAgent
9.0
Intercom
8.7
Ease of Setup
HubSpot Service Hub
8.3
LiveAgent
8.7
Intercom
8.3
Ease of Admin
HubSpot Service Hub
8.3
LiveAgent
8.9
Intercom
8.7
Quality of Support
HubSpot Service Hub
8.7
LiveAgent
9.1
Intercom
8.5
Ease of Doing Business With
HubSpot Service Hub
9.0
LiveAgent
9.1
Intercom
8.8
Product Direction (% positive)
HubSpot Service Hub
10.0
LiveAgent
9.0
Intercom
8.5

Features

Ticket and Case Management
Ticket creation user experience
HubSpot Service Hub
Not enough data available
LiveAgent
9.0
Intercom
8.6
Ticket response user experience
HubSpot Service Hub
8.8
LiveAgent
9.0
Intercom
8.7
Workflow
HubSpot Service Hub
8.5
LiveAgent
8.7
Intercom
8.3
Response Automation
HubSpot Service Hub
8.0
LiveAgent
8.7
Intercom
8.2
SLA Management
HubSpot Service Hub
Not enough data available
LiveAgent
8.6
Intercom
7.7
Attachments/Screencasts
HubSpot Service Hub
7.4
LiveAgent
8.7
Intercom
8.7
Ticket Collaboration
HubSpot Service Hub
7.3
LiveAgent
8.9
Intercom
8.8
Communication Channels
Customer Portal
HubSpot Service Hub
Not enough data available
LiveAgent
8.7
Intercom
8.7
Email to Case
HubSpot Service Hub
8.9
LiveAgent
9.1
Intercom
8.6
Chat/Live Support
HubSpot Service Hub
Not enough data available
LiveAgent
9.1
Intercom
9.3
Social Integration
HubSpot Service Hub
Not enough data available
LiveAgent
8.6
Intercom
8.4
Call Center
Make, Receive, and Record Calls
HubSpot Service Hub
Not enough data available
LiveAgent
8.7
Intercom
7.5
Customer and Contacts Database
HubSpot Service Hub
Not enough data available
LiveAgent
8.6
Intercom
8.2
Products and Version Tracking
HubSpot Service Hub
Not enough data available
LiveAgent
8.8
Intercom
7.8
Call Scripting
HubSpot Service Hub
Not enough data available
LiveAgent
8.8
Intercom
7.1
Interactive Voice Response (IVR)
HubSpot Service Hub
Not enough data available
LiveAgent
8.7
Intercom
7.1
Self Service/Community
Forums
HubSpot Service Hub
Not enough data available
LiveAgent
8.7
Intercom
7.7
Knowledge Base
HubSpot Service Hub
7.6
LiveAgent
8.6
Intercom
8.6
Ideas/Feedback
HubSpot Service Hub
Not enough data available
LiveAgent
8.8
Intercom
8.2
Q&A
HubSpot Service Hub
Not enough data available
LiveAgent
8.8
Intercom
8.1
Reporting & Analytics
Social Monitoring
HubSpot Service Hub
Not enough data available
LiveAgent
8.6
Intercom
7.5
Reporting
HubSpot Service Hub
9.0
LiveAgent
8.6
Intercom
7.8
Dashboards
HubSpot Service Hub
8.7
LiveAgent
8.8
Intercom
7.8
Platform
Mobile User Support
HubSpot Service Hub
7.3
LiveAgent
8.0
Intercom
8.6
ITIL Compliance
HubSpot Service Hub
Not enough data available
LiveAgent
8.7
Intercom
8.0
Customization
HubSpot Service Hub
Not enough data available
LiveAgent
8.5
Intercom
7.9
User, Role, and Access Management
HubSpot Service Hub
Not enough data available
LiveAgent
8.7
Intercom
8.7
Internationalization
HubSpot Service Hub
Not enough data available
LiveAgent
8.7
Intercom
8.0
Performance & Reliability
HubSpot Service Hub
Not enough data available
LiveAgent
9.0
Intercom
9.0
Integration APIs
HubSpot Service Hub
Not enough data available
LiveAgent
8.5
Intercom
8.6

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
65.5%
62.1%
68.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
31.0%
24.6%
27.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
3.4%
13.3%
4.1%
HubSpot Service Hub
Small-Business
65.5%
Mid-Market
31.0%
Enterprise
3.4%
LiveAgent
Small-Business
62.1%
Mid-Market
24.6%
Enterprise
13.3%
Intercom
Small-Business
68.1%
Mid-Market
27.8%
Enterprise
4.1%

Reviewers' Industry

 
Marketing and Advertising
19.4%
Information Technology and Services
12.5%
Computer Software
24.4%
 
Telecommunications
8.3%
Computer Software
7.4%
Internet
16.5%
 
Mechanical or Industrial Engineering
5.6%
Internet
5.5%
Information Technology and Services
14.9%
 
Legal Services
5.6%
Retail
4.5%
Marketing and Advertising
7.0%
 
Education Management
5.6%
Marketing and Advertising
4.1%
Consumer Services
2.0%
 
Other
55.6%
Other
66.0%
Other
35.2%
HubSpot Service Hub
Marketing and Advertising
19.4%
Telecommunications
8.3%
Mechanical or Industrial Engineering
5.6%
Legal Services
5.6%
Education Management
5.6%
Other
55.6%
LiveAgent
Information Technology and Services
12.5%
Computer Software
7.4%
Internet
5.5%
Retail
4.5%
Marketing and Advertising
4.1%
Other
66.0%
Intercom
Computer Software
24.4%
Internet
16.5%
Information Technology and Services
14.9%
Marketing and Advertising
7.0%
Consumer Services
2.0%
Other
35.2%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User in Higher Education

Easy to use, intuitive, and easy to share Solutions and resolve issues.

Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Eugenio S.
User in Information Technology and Services

I can promote leads and users to take effect with targeted email, and in-app information triggered by time. I like that this program can connect with another tool like Salesforce, Segment, and much more.

Most Helpful Critical Review
Most Helpful Critical Review
G2 User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

Kimberly F.
User in Retail

The system often lags behind real time. We may have 10 calls waiting, and it shows 2, or vice versa. Live Agent also seems to get bogged down at times and not work correctly, causing us to lose calls or chats and requiring us to log off and back on to...

G2 User

We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...

 
HubSpot Service Hub
Most Helpful Favorable Review
G2 User in Higher Education

Easy to use, intuitive, and easy to share Solutions and resolve issues.

Most Helpful Critical Review
G2 User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

LiveAgent
Most Helpful Favorable Review
Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Most Helpful Critical Review
Kimberly F.
User in Retail

The system often lags behind real time. We may have 10 calls waiting, and it shows 2, or vice versa. Live Agent also seems to get bogged down at times and not work correctly, causing us to lose calls or chats and requiring us to log off and back on to...

Intercom
Most Helpful Favorable Review
Eugenio S.
User in Information Technology and Services

I can promote leads and users to take effect with targeted email, and in-app information triggered by time. I like that this program can connect with another tool like Salesforce, Segment, and much more.

Most Helpful Critical Review
G2 User

We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...

Screenshots

 
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Videos

 No videos provided

Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

Convert your hottest leads right from Slack, with Intercom's two-way integration. Learn more at intercom.com/integrations/slack

HubSpot Service Hub
No videos provided
LiveAgent

Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

Intercom

Convert your hottest leads right from Slack, with Intercom's two-way integration. Learn more at intercom.com/integrations/slack

Downloads

HubSpot Service Hub
No downloads provided
LiveAgent
Ask Service Hub a QuestionContact Service HubAsk Intercom a QuestionContact Intercom