# HubSpot Service Hub vs Keeping Comparison
---
## AI Generated Summary
- **G2 reviewers report** that HubSpot Service Hub excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Keeping. Users appreciate its comprehensive features, such as the built-in knowledge base that reduces repetitive questions and enhances self-service capabilities.
- **Users say** that HubSpot Service Hub's automation tools are a standout feature, saving them hours each week by efficiently routing tickets and triggering follow-up emails without manual intervention. This level of automation is often highlighted as a game-changer for productivity.
- **Reviewers mention** that while Keeping is praised for its ease of use and organization, with users noting that "everything is in one space," it lacks the robust feature set and support that HubSpot Service Hub offers, particularly for businesses looking for advanced reporting and analytical tools.
- **According to verified reviews** , HubSpot Service Hub's implementation process is noted for being intuitive, making it easier for teams to get started quickly. In contrast, Keeping, while easy to learn, may not provide the same depth of functionality that some users require for more complex workflows.
- **Users highlight** that HubSpot Service Hub provides superior support quality, with many reviewers appreciating the responsive assistance they receive. Keeping, while having a solid support system, does not match the level of satisfaction reported by HubSpot users.
- **Reviewers note** that both products cater primarily to small businesses, but HubSpot Service Hub's larger market presence and extensive user feedback (over 2,700 reviews) suggest a more reliable and tested solution for those seeking a comprehensive help desk and shared inbox experience.



| | HubSpot Service Hub | Keeping | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 2,912 | 69 | 
| **Largest Market Segment** | Small-Business (59.6% of reviews) | Small-Business (79.4% of reviews) | 
| **Entry Level Price** | $0.00 Per Month | $14.00 1 User Per Month | 

---
## Top Pros & Cons

### HubSpot Service Hub

Pros:
- Ease of Use (325 reviews)
- Features (214 reviews)

Cons:
- Missing Features (117 reviews)
- Limited Customization (93 reviews)

### Keeping

Pros:
- Communication (2 reviews)
- Ease of Use (2 reviews)

Cons:
- Complex Administration (1 reviews)
- Difficult Learning (1 reviews)

---
## Ratings Comparison
| Rating | HubSpot Service Hub | Keeping | 
|---|---|---|
  | **Meets Requirements** | 8.5 (2140 reviews) | 8.6 (49 reviews) | 
  | **Ease of Use** | 8.6 (2333 reviews) | 8.9 (51 reviews) | 
  | **Ease of Setup** | 8.3 (1341 reviews) | 8.8 (36 reviews) | 
  | **Ease of Admin** | 8.5 (921 reviews) | 9.4 (31 reviews) | 
  | **Quality of Support** | 8.8 (1963 reviews) | 9.1 (43 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.8 (909 reviews) | 9.6 (29 reviews) | 
  | **Product Direction (% positive)** | 8.7 (2008 reviews) | 9.0 (46 reviews) | 

---
## Pricing

### HubSpot Service Hub

#### Entry-Level Pricing

Plan: Service Hub Free

Price: $0.00 Per Month

Description: For customer service professionals. A simple set of tools to start connecting with and supporting your customers — for free.

Key Features:
- Ticketing
- Custom support form fields
- Live chat

[Browse all 4 editions](https://www.g2.com/products/hubspot-service-hub/pricing)

#### Free Trial

Yes

### Keeping

#### Entry-Level Pricing

Plan: Essential

Price: $14.00 1 User Per Month

Description: Includes 2 shared mailboxes and 2 workflows.

Key Features:
- Standard Reporting
- Frequently Asked Questions Database
- Response Templates

[Browse all 2 editions](https://www.g2.com/products/keeping/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **HubSpot Service Hub** | 8.0/10 | 1146 |
| **Keeping** | 7.9/10 | 33 |

#### Ticket and Case Management

| Feature | HubSpot Service Hub | Keeping | 
|---|---|---|
| **Ticket creation user experience** | 8.5 (774 reviews) ✓ Verified | 8.8 (24 reviews) | 
| **Ticket response user experience** | 8.4 (774 reviews) ✓ Verified | 8.4 (23 reviews) | 
| **Workflow** | 8.4 (788 reviews) ✓ Verified | 8.4 (27 reviews) | 
| **Response Automation** | 8.2 (708 reviews) ✓ Verified | 7.9 (26 reviews) | 
| **SLA Management** | 7.8 (482 reviews) | 7.8 (20 reviews) | 
| **Attachments/Screencasts** | 8.2 (708 reviews) ✓ Verified | 7.8 (21 reviews) | 
| **Ticket Collaboration** | 8.4 (720 reviews) | 8.7 (26 reviews) | 
| **Customer and Contacts Database** | 8.7 (747 reviews) ✓ Verified | 8.3 (21 reviews) | 

#### Generative AI

| Feature | HubSpot Service Hub | Keeping | 
|---|---|---|
| **AI Text Generation** | 7.3 (98 reviews) | 7.6 (12 reviews) | 
| **AI Text Summarization** | 7.3 (98 reviews) | 7.4 (12 reviews) | 

#### Agentic AI - Help Desk

| Feature | HubSpot Service Hub | Keeping | 
|---|---|---|
| **Autonomous Task Execution** | 7.5 (89 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.5 (91 reviews) | Not enough data | 
| **Proactive Assistance** | 7.4 (91 reviews) | Not enough data | 

#### Communication Channels

| Feature | HubSpot Service Hub | Keeping | 
|---|---|---|
| **Customer Portal** | 8.1 (505 reviews) | 7.6 (19 reviews) | 
| **Email to Case** | 8.5 (719 reviews) ✓ Verified | 8.8 (26 reviews) | 
| **Chat/Live Support** | 8.3 (642 reviews) ✓ Verified | 8.2 (17 reviews) | 
| **Social Integration** | 7.8 (447 reviews) | 7.0 (17 reviews) | 
| **Voice** | 7.7 (465 reviews) | 7.1 (16 reviews) | 

#### Platform

| Feature | HubSpot Service Hub | Keeping | 
|---|---|---|
| **Mobile User Support** | 7.3 (513 reviews) | 6.8 (17 reviews) | 
| **Customization ** | 8.1 (624 reviews) ✓ Verified | 7.1 (21 reviews) | 
| **User, Role, and Access Management** | 8.4 (669 reviews) ✓ Verified | 8.3 (23 reviews) | 
| **Integration** | 8.3 (631 reviews) ✓ Verified | 8.4 (22 reviews) | 
| **Reporting** | 8.3 (728 reviews) ✓ Verified | 8.0 (22 reviews) | 
| **Dashboards** | 8.5 (744 reviews) ✓ Verified | 7.9 (21 reviews) | 

### Customer Success

| Product | Score | Reviews |
|---|---|---|
| **HubSpot Service Hub** | 7.9/10 | 1025 |
| **Keeping** | N/A | N/A |

#### Customer Information

| Feature | HubSpot Service Hub | Keeping | 
|---|---|---|
| **Customer Health Scores** | 8.4 (610 reviews) ✓ Verified | Not enough data | 
| **Customer Monitoring** | 8.6 (743 reviews) ✓ Verified | Not enough data | 
| **Customer Profiles** | 8.6 (789 reviews) ✓ Verified | Not enough data | 
| **Playbooks** | 8.0 (484 reviews) ✓ Verified | Not enough data | 
| **Customer Segments** | 8.3 (607 reviews) ✓ Verified | Not enough data | 
| **Product Engagement** | 8.3 (593 reviews) ✓ Verified | Not enough data | 
| **Surveys** | 8.5 (751 reviews) ✓ Verified | Not enough data | 

#### Predictions

| Feature | HubSpot Service Hub | Keeping | 
|---|---|---|
| **Churn Risk** | 7.5 (457 reviews) ✓ Verified | Not enough data | 
| **Upsell Opportunities** | 7.8 (480 reviews) ✓ Verified | Not enough data | 
| **Custom Triggers** | 8.2 (559 reviews) | Not enough data | 
| **Machine Learning** | 7.7 (408 reviews) ✓ Verified | Not enough data | 

#### Platform

| Feature | HubSpot Service Hub | Keeping | 
|---|---|---|
| **Reporting & Dashboards** | 8.5 (863 reviews) ✓ Verified | Not enough data | 
| **API & Integrations** | 8.2 (711 reviews) ✓ Verified | Not enough data | 
| **Data Import & Export Tools** | 8.4 (745 reviews) ✓ Verified | Not enough data | 
| **Workflow Capability** | 8.6 (816 reviews) ✓ Verified | Not enough data | 
| **Notifications** | 8.4 (867 reviews) ✓ Verified | Not enough data | 
| **Customization** | 8.2 (667 reviews) | Not enough data | 
| **Scalability** | 8.5 (789 reviews) ✓ Verified | Not enough data | 
| **Data Security** | 8.8 (749 reviews) ✓ Verified | Not enough data | 
| **Performance & Reliability** | 8.7 (859 reviews) ✓ Verified | Not enough data | 
| **User, Role, and Access Management** | 8.8 (843 reviews) ✓ Verified | Not enough data | 

#### Generative AI

| Feature | HubSpot Service Hub | Keeping | 
|---|---|---|
| **AI Text Generation** | 7.6 (121 reviews) | Not enough data | 
| **AI Text Summarization** | 7.7 (118 reviews) | Not enough data | 

#### Agentic AI - Customer Success

| Feature | HubSpot Service Hub | Keeping | 
|---|---|---|
| **Autonomous Task Execution** | 7.4 (92 reviews) | Not enough data | 
| **Multi-step Planning** | 7.6 (92 reviews) | Not enough data | 
| **Cross-system Integration** | 7.7 (93 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.7 (92 reviews) | Not enough data | 
| **Proactive Assistance** | 7.7 (92 reviews) | Not enough data | 

### Shared Inbox

| Product | Score | Reviews |
|---|---|---|
| **HubSpot Service Hub** | 8.3/10 | 568 |
| **Keeping** | 8.5/10 | 29 |

#### Productivity Tools

| Feature | HubSpot Service Hub | Keeping | 
|---|---|---|
| **Notes** | 8.7 (504 reviews) | 8.5 (25 reviews) | 
| **Internal Discussion** | 8.3 (454 reviews) | 8.3 (23 reviews) | 
| **Assignments and Tasks** | 8.6 (497 reviews) | 9.0 (25 reviews) | 
| **Workflows** | 8.6 (510 reviews) | 8.3 (24 reviews) | 
| **Templates** | 8.6 (500 reviews) | 8.1 (24 reviews) | 
| **Integrations** | 8.4 (483 reviews) | 8.1 (23 reviews) | 
| **Tagging System** | 8.4 (461 reviews) | 9.1 (24 reviews) | 

#### Analytics

| Feature | HubSpot Service Hub | Keeping | 
|---|---|---|
| **Trends** | 8.0 (384 reviews) | 8.0 (23 reviews) | 
| **Performance Tracking** | 8.4 (447 reviews) | 8.3 (23 reviews) | 
| **Email Tracking** | 8.7 (496 reviews) | 8.8 (24 reviews) | 

#### Agentic AI - Shared Inbox

| Feature | HubSpot Service Hub | Keeping | 
|---|---|---|
| **Autonomous Task Execution** | 7.3 (58 reviews) | Not enough data | 
| **Decision Making** | 7.4 (58 reviews) | Not enough data | 

### AI Agents For Business Operations

| Product | Score | Reviews |
|---|---|---|
| **HubSpot Service Hub** | 8.7/10 | 19 |
| **Keeping** | N/A | N/A |

#### Responses

| Feature | HubSpot Service Hub | Keeping | 
|---|---|---|
| **Personalization** | 9.1 (16 reviews) | Not enough data | 
| **Route To Human** | 8.6 (16 reviews) | Not enough data | 
| **Natural Language Understanding (NLU)** | 9.0 (16 reviews) | Not enough data | 

#### Automation - AI Agents

| Feature | HubSpot Service Hub | Keeping | 
|---|---|---|
| **Sales Follow-Up** | 8.5 (16 reviews) | Not enough data | 
| **Customer Interaction Automation** | 8.5 (16 reviews) | Not enough data | 
| **Lead Generation** | 8.6 (16 reviews) | Not enough data | 
| **Document Processing** | 8.5 (16 reviews) | Not enough data | 
| **Feedback Collection** | 8.8 (16 reviews) | Not enough data | 

#### Platform

| Feature | HubSpot Service Hub | Keeping | 
|---|---|---|
| **Conversation Editor** | 8.1 (16 reviews) | Not enough data | 
| **Integration** | 8.8 (16 reviews) | Not enough data | 
| **Human-In-The-Loop** | 8.8 (16 reviews) | Not enough data | 

#### Autonomy -  AI Agents

| Feature | HubSpot Service Hub | Keeping | 
|---|---|---|
| **Independent Decision Making** | 8.9 (16 reviews) | Not enough data | 
| **Adaptive Responses** | 8.5 (16 reviews) | Not enough data | 
| **Task Execution** | 8.3 (16 reviews) | Not enough data | 
| **Problem Solving** | 8.5 (16 reviews) | Not enough data | 

#### Generative AI

| Feature | HubSpot Service Hub | Keeping | 
|---|---|---|
| **AI Text Generation** | 8.8 (17 reviews) | Not enough data | 
| **AI Text Summarization** | 9.0 (17 reviews) | Not enough data | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **HubSpot Service Hub** | 8.0/10 | 932 |
| **Keeping** | N/A | N/A |

#### Conversational Platform

| Feature | HubSpot Service Hub | Keeping | 
|---|---|---|
| **Personalization** | 8.3 (804 reviews) | Not enough data | 
| **Omnichannel** | 8.0 (608 reviews) | Not enough data | 
| **Contextual Engagement** | 8.1 (354 reviews) | Not enough data | 
| **Proactive Engagement** | 8.2 (548 reviews) | Not enough data | 

#### Support Automation

| Feature | HubSpot Service Hub | Keeping | 
|---|---|---|
| **Intelligent Routing** | 8.2 (634 reviews) | Not enough data | 
| **Seamless Escalation** | 8.1 (396 reviews) | Not enough data | 
| **Transcripts** | 8.2 (609 reviews) | Not enough data | 
| **Self-Serve Support** | 8.1 (566 reviews) | Not enough data | 

#### Generative AI

| Feature | HubSpot Service Hub | Keeping | 
|---|---|---|
| **AI Text Generation** | 7.4 (263 reviews) | Not enough data | 
| **AI Text Summarization** | 7.4 (261 reviews) | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **HubSpot Service Hub** | 8.4/10 | 885 |
| **Keeping** | N/A | N/A |

#### Generative AI

| Feature | HubSpot Service Hub | Keeping | 
|---|---|---|
| **AI Text Generation** | 7.7 (140 reviews) | Not enough data | 
| **AI Text Summarization** | 7.7 (138 reviews) | Not enough data | 
| **AI Text-to-Speech** | Feature Not Available | Not enough data | 

#### Communication

| Feature | HubSpot Service Hub | Keeping | 
|---|---|---|
| **Pop-up Chat** | 8.6 (424 reviews) ✓ Verified | Not enough data | 
| **Notifications** | 8.4 (422 reviews) ✓ Verified | Not enough data | 
| **Targeted Emails** | 8.7 (388 reviews) ✓ Verified | Not enough data | 
| **In-App Messaging** | 8.6 (337 reviews) | Not enough data | 
| **Co-Browsing** | 8.1 (265 reviews) | Not enough data | 

####  Internal Use

| Feature | HubSpot Service Hub | Keeping | 
|---|---|---|
| **Customization ** | 8.1 (624 reviews) ✓ Verified | 7.1 (21 reviews) | 
| **Conversation Archiving** | 8.5 (380 reviews) ✓ Verified | Not enough data | 
| **Lead Development** | 8.4 (340 reviews) ✓ Verified | Not enough data | 
| **Knowledge Base** | 8.6 (421 reviews) | Not enough data | 
| **Team Inbox ** | 8.8 (412 reviews) ✓ Verified | Not enough data | 
| **Customer Profiles** | 8.7 (399 reviews) ✓ Verified | Not enough data | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **HubSpot Service Hub** | 8.3/10 | 745 |
| **Keeping** | N/A | N/A |

#### Generative AI

| Feature | HubSpot Service Hub | Keeping | 
|---|---|---|
| **AI Text Summarization** | 7.6 (186 reviews) | Not enough data | 

#### Self-Service Experience

| Feature | HubSpot Service Hub | Keeping | 
|---|---|---|
| **Knowledge Base** | 8.6 (655 reviews) | Not enough data | 
| **Searchable Articles** | 8.6 (628 reviews) | Not enough data | 
| **Community Forums** | 7.7 (86 reviews) | Not enough data | 
| **Mobile Optimization** | 7.9 (416 reviews) | Not enough data | 
| **Personalization** | 8.3 (451 reviews) | Not enough data | 

#### Self-Service Platform

| Feature | HubSpot Service Hub | Keeping | 
|---|---|---|
| **Branding** | 8.3 (437 reviews) | Not enough data | 
| **Automation** | 8.5 (453 reviews) | Not enough data | 
| **Artificial Intelligence** | 7.7 (360 reviews) | Not enough data | 
| **Integrations** | 8.3 (429 reviews) | Not enough data | 

#### Agentic AI - Customer Self-Service

| Feature | HubSpot Service Hub | Keeping | 
|---|---|---|
| **Autonomous Task Execution** | 8.3 (32 reviews) | Not enough data | 
| **Multi-step Planning** | 8.4 (32 reviews) | Not enough data | 
| **Cross-system Integration** | 8.2 (32 reviews) | Not enough data | 
| **Adaptive Learning** | 8.3 (32 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.6 (32 reviews) | Not enough data | 
| **Proactive Assistance** | 8.8 (31 reviews) | Not enough data | 
| **Decision Making** | 8.5 (31 reviews) | Not enough data | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **HubSpot Service Hub** | 7.6/10 | 86 |
| **Keeping** | N/A | N/A |

#### Generative AI

| Feature | HubSpot Service Hub | Keeping | 
|---|---|---|
| **AI Text Generation** | 7.6 (86 reviews) | Not enough data | 
| **AI Text Summarization** | 7.5 (86 reviews) | Not enough data | 

### Enterprise Feedback Management

| Product | Score | Reviews |
|---|---|---|
| **HubSpot Service Hub** | 8.5/10 | 344 |
| **Keeping** | N/A | N/A |

#### Generative AI

| Feature | HubSpot Service Hub | Keeping | 
|---|---|---|
| **AI Text Generation** | 7.5 (80 reviews) | Not enough data | 
| **AI Text Summarization** | 7.4 (81 reviews) | Not enough data | 

#### Survey Management

| Feature | HubSpot Service Hub | Keeping | 
|---|---|---|
| **Brand Design Consistency** | 8.6 (213 reviews) ✓ Verified | Not enough data | 
| **Survey Deployment** | 8.6 (260 reviews) ✓ Verified | Not enough data | 
| **Feedback Collection** | 8.7 (278 reviews) ✓ Verified | Not enough data | 
| **Device Responsiveness** | 8.6 (263 reviews) ✓ Verified | Not enough data | 

#### Process Management

| Feature | HubSpot Service Hub | Keeping | 
|---|---|---|
| **Feedback Aggregation** | 8.5 (246 reviews) ✓ Verified | Not enough data | 
| **Trigger Alerts** | 8.6 (256 reviews) | Not enough data | 
| **Real-Time Analysis** | 8.6 (254 reviews) ✓ Verified | Not enough data | 
| **Real-Time Action** | 8.6 (255 reviews) | Not enough data | 

#### System Management

| Feature | HubSpot Service Hub | Keeping | 
|---|---|---|
| **Security** | 8.9 (252 reviews) ✓ Verified | Not enough data | 
| **System Monitoring** | 8.8 (243 reviews) | Not enough data | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **HubSpot Service Hub** | N/A | N/A |
| **Keeping** | N/A | N/A |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | HubSpot Service Hub | Keeping | 
|---|---|---|
| **Automated Ticket Resolution** | Not enough data | Not enough data | 
| **Contextual Response Generation** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Knowledge Base Utilization** | Not enough data | Not enough data | 
| **Multilingual Support** | Not enough data | Not enough data | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | HubSpot Service Hub | Keeping | 
|---|---|---|
| **Proactive Customer Outreach** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Escalation Handling** | Not enough data | Not enough data | 
| **Workflow Optimization** | Not enough data | Not enough data | 

#### Automation

| Feature | HubSpot Service Hub | Keeping | 
|---|---|---|
| **Customer Interaction Automation** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | 

#### Autonomy

| Feature | HubSpot Service Hub | Keeping | 
|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **HubSpot Service Hub** | N/A | N/A |
| **Keeping** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | HubSpot Service Hub | Keeping | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (2):** [Shared Inbox Software](https://www.g2.com/categories/shared-inbox), [Help Desk Software](https://www.g2.com/categories/help-desk)

**Unique to HubSpot Service Hub (8):** [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Customer Success Software](https://www.g2.com/categories/customer-success), [Live Chat Software](https://www.g2.com/categories/live-chat), [Enterprise Feedback Management Software](https://www.g2.com/categories/enterprise-feedback-management), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents)



---
## Reviewer Demographics

### By Company Size

| Segment | HubSpot Service Hub | Keeping | 
|---|---|---|
| **Small-Business** | 59.6% | 79.4% | 
| **Mid-Market** | 37.1% | 20.6% | 
| **Enterprise** | 3.4% | 0% | 

### By Industry

#### HubSpot Service Hub

- **Computer Software:** 19.4%
- **Information Technology and Services:** 10.7%
- **Marketing and Advertising:** 5.3%
- **Financial Services:** 4.5%
- **Education Management:** 3.3%
- **Real Estate:** 3.0%
- **Health, Wellness and Fitness:** 2.7%
- **Consumer Services:** 2.6%
- **Hospital & Health Care:** 2.1%
- **Accounting:** 1.9%
- **Other:** 44.5%

#### Keeping

- **Higher Education:** 7.4%
- **Retail:** 7.4%
- **Consumer Services:** 5.9%
- **Computer Software:** 5.9%
- **Non-Profit Organization Management:** 5.9%
- **Marketing and Advertising:** 5.9%
- **Health, Wellness and Fitness:** 4.4%
- **Electrical/Electronic Manufacturing:** 4.4%
- **Construction:** 4.4%
- **Information Technology and Services:** 2.9%
- **Other:** 45.6%

---
## Alternatives

### Alternatives to HubSpot Service Hub

- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6841 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3850 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3739 reviews)
- [Front](https://www.g2.com/products/front/reviews) — 4.7/5 stars (2461 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7327 reviews)
- [Gorgias](https://www.g2.com/products/gorgias/reviews) — 4.6/5 stars (558 reviews)
- [Help Scout](https://www.g2.com/products/help-scout/reviews) — 4.4/5 stars (426 reviews)
- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7573 reviews)
- [ServiceNow Customer Service Management](https://www.g2.com/products/servicenow-customer-service-management/reviews) — 4.4/5 stars (430 reviews)
- [Tidio](https://www.g2.com/products/tidio/reviews) — 4.6/5 stars (1904 reviews)

### Alternatives to Keeping

- [Hiver](https://www.g2.com/products/hiver/reviews) — 4.6/5 stars (1283 reviews)
- [Drag](https://www.g2.com/products/drag/reviews) — 4.5/5 stars (261 reviews)
- [Gmelius](https://www.g2.com/products/gmelius/reviews) — 4.4/5 stars (776 reviews)
- [Front](https://www.g2.com/products/front/reviews) — 4.7/5 stars (2461 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3739 reviews)
- [Help Scout](https://www.g2.com/products/help-scout/reviews) — 4.4/5 stars (426 reviews)
- [Missive](https://www.g2.com/products/missive/reviews) — 4.7/5 stars (820 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6841 reviews)
- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7573 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3850 reviews)

---
## Top Discussions

### HubSpot Service Hub

- Title: [How does HubSpot Service Hub contribute to creating a more cohesive and effective customer service experience?](https://www.g2.com/discussions/how-does-hubspot-service-hub-contribute-to-creating-a-more-cohesive-and-effective-customer-service-experience) — 3 comments, 1 upvote
  > **Top comment:** " Tim's Web Worx: HubSpot Service Hub Review

As a proud HubSpot Solutions Partner, Tim's Web Worx has had the privilege of integrating HubSpot's powerful..."
- Title: [What is HubSpot Service Hub used for?](https://www.g2.com/discussions/what-is-hubspot-service-hub-used-for) — 2 comments, 1 upvote
  > **Top comment:** "HubSpot Service Hub is an AI-powered tool for managing customer interactions and resolving issues, suitable for businesses of all sizes."
- Title: [What does HubSpot software do?](https://www.g2.com/discussions/hubspot-service-hub-what-does-hubspot-software-do) — 2 comments
  > **Top comment:** "Huspot is a multi-tool CRM that includes tools for sales, marketing, support, and a CMS. We use Hubspot for the CRM, marketing tools like forms, landing..."
- Title: [What is service hub?](https://www.g2.com/discussions/what-is-service-hub) — 2 comments
  > **Top comment:** "I have no idea. I don't know what G2 is either. It's very confusing. "
- Title: [How to customise the website](https://www.g2.com/discussions/24540-how-to-customise-the-website) — 2 comments, 1 upvote
  > **Top comment:** "Eduardo,
Its not entirely clear to me what you are hoping to customize? We have been able to do quite a bit with ours for the Knowledge Base. Here's a link..."

### Keeping

- Title: [Is there any possidbility that you could remove or change to something more appealingd codes as [#QvQyF4kdwm] in a subject space?](https://www.g2.com/discussions/39820-is-there-any-possidbility-that-you-could-remove-or-change-to-something-more-appealingd-codes-as-qvqyf4kdwm-in-a-subject-space) — 2 comments, 1 upvote
  > **Top comment:** "Hi Ana - We're happy to report that you no longer need to have the ticket ID in your subject.  This is the default for all new accounts, and we're happy to..."

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**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/hubspot-service-hub-vs-keeping)