Compare HubSpot Service Hub and Keeping
Featured Products
At a Glance
Market Segments
Small-Business (59.6% of reviews)
Small-Business (79.4% of reviews)
Entry-Level Pricing
$0.00 Per Month
$14.00 1 User Per Month
HubSpot Service Hub
Star Rating
(2,912)4.4 out of 5
Market Segments
Small-Business (59.6% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00 Per Month
Free Trial is available
Browse all 4 pricing plans
Keeping
Star Rating
(69)4.5 out of 5
Market Segments
Small-Business (79.4% of reviews)
Pros & Cons
Entry-Level Pricing
$14.00 1 User Per Month
Browse all 2 pricing plans
Summary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that HubSpot Service Hub excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Keeping. Users appreciate its comprehensive features, such as the built-in knowledge base that reduces repetitive questions and enhances self-service capabilities.
- Users say that HubSpot Service Hub's automation tools are a standout feature, saving them hours each week by efficiently routing tickets and triggering follow-up emails without manual intervention. This level of automation is often highlighted as a game-changer for productivity.
- Reviewers mention that while Keeping is praised for its ease of use and organization, with users noting that "everything is in one space," it lacks the robust feature set and support that HubSpot Service Hub offers, particularly for businesses looking for advanced reporting and analytical tools.
- According to verified reviews, HubSpot Service Hub's implementation process is noted for being intuitive, making it easier for teams to get started quickly. In contrast, Keeping, while easy to learn, may not provide the same depth of functionality that some users require for more complex workflows.
- Users highlight that HubSpot Service Hub provides superior support quality, with many reviewers appreciating the responsive assistance they receive. Keeping, while having a solid support system, does not match the level of satisfaction reported by HubSpot users.
- Reviewers note that both products cater primarily to small businesses, but HubSpot Service Hub's larger market presence and extensive user feedback (over 2,700 reviews) suggest a more reliable and tested solution for those seeking a comprehensive help desk and shared inbox experience.
Pricing
Entry-Level Pricing
HubSpot Service Hub
Service Hub Free
$0.00
Per Month
For customer service professionals. A simple set of tools to start connecting with and supporting your customers — for free.
- Ticketing
- Custom support form fields
- Live chat
Keeping
Essential
$14.00
1 User Per Month
Includes 2 shared mailboxes and 2 workflows.
- Standard Reporting
- Frequently Asked Questions Database
- Response Templates
Free Trial
HubSpot Service Hub
Free Trial is available
Keeping
Free Trial is available
Ratings
Meets Requirements
8.5
2,140
8.6
49
Ease of Use
8.6
2,333
8.9
51
Ease of Setup
8.3
1,341
8.8
36
Ease of Admin
8.5
921
9.4
31
Quality of Support
8.8
1,963
9.1
43
Has the product been a good partner in doing business?
8.8
909
9.6
29
Product Direction (% positive)
8.7
2,008
9.0
46
Features by Category
Ticket and Case Management
8.5
774
|
Verified
8.8
24
8.4
774
|
Verified
8.4
23
8.4
788
|
Verified
8.4
27
8.2
708
|
Verified
7.9
26
7.8
482
7.8
20
8.2
708
|
Verified
7.8
21
8.4
720
8.7
26
8.7
747
|
Verified
8.3
21
Generative AI
7.3
98
7.6
12
7.3
98
7.4
12
Agentic AI - Help Desk
7.5
89
Not enough data
7.5
91
Not enough data
7.4
91
Not enough data
Communication Channels
8.1
505
7.6
19
8.5
719
|
Verified
8.8
26
8.3
642
|
Verified
8.2
17
7.8
447
7.0
17
7.7
465
7.1
16
Platform
7.3
513
6.8
17
8.1
624
|
Verified
7.1
21
8.4
669
|
Verified
8.3
23
8.3
631
|
Verified
8.4
22
8.3
728
|
Verified
8.0
22
8.5
744
|
Verified
7.9
21
Customer Information
8.4
610
|
Verified
Not enough data
8.6
743
|
Verified
Not enough data
8.6
789
|
Verified
Not enough data
8.0
484
|
Verified
Not enough data
8.3
607
|
Verified
Not enough data
8.3
593
|
Verified
Not enough data
8.5
751
|
Verified
Not enough data
Predictions
7.5
457
|
Verified
Not enough data
7.8
480
|
Verified
Not enough data
8.2
559
Not enough data
7.7
408
|
Verified
Not enough data
Platform
8.5
863
|
Verified
Not enough data
8.2
711
|
Verified
Not enough data
8.4
745
|
Verified
Not enough data
8.6
816
|
Verified
Not enough data
8.4
867
|
Verified
Not enough data
8.2
667
Not enough data
8.5
789
|
Verified
Not enough data
8.8
749
|
Verified
Not enough data
8.7
859
|
Verified
Not enough data
8.8
843
|
Verified
Not enough data
Generative AI
7.6
121
Not enough data
7.7
118
Not enough data
Agentic AI - Customer Success
7.4
92
Not enough data
7.6
92
Not enough data
7.7
93
Not enough data
7.7
92
Not enough data
7.7
92
Not enough data
Responses
9.1
16
Not enough data
8.6
16
Not enough data
9.0
16
Not enough data
Automation - AI Agents
8.5
16
Not enough data
8.5
16
Not enough data
8.6
16
Not enough data
8.5
16
Not enough data
8.8
16
Not enough data
Platform
8.1
16
Not enough data
8.8
16
Not enough data
8.8
16
Not enough data
Autonomy - AI Agents
8.9
16
Not enough data
8.5
16
Not enough data
8.3
16
Not enough data
8.5
16
Not enough data
Generative AI
8.8
17
Not enough data
9.0
17
Not enough data
Conversational Platform
8.3
804
Not enough data
8.0
608
Not enough data
8.1
354
Not enough data
8.2
548
Not enough data
Support Automation
8.2
634
Not enough data
8.1
396
Not enough data
8.2
609
Not enough data
8.1
566
Not enough data
Generative AI
7.4
263
Not enough data
7.4
261
Not enough data
Generative AI
7.7
140
Not enough data
7.7
138
Not enough data
Feature Not Available
Not enough data
Communication
8.6
424
|
Verified
Not enough data
8.4
422
|
Verified
Not enough data
8.7
388
|
Verified
Not enough data
8.6
337
Not enough data
8.1
265
Not enough data
Internal Use
8.1
624
|
Verified
7.1
21
8.5
380
|
Verified
Not enough data
8.4
340
|
Verified
Not enough data
8.6
421
Not enough data
8.8
412
|
Verified
Not enough data
8.7
399
|
Verified
Not enough data
Generative AI
7.6
186
Not enough data
Self-Service Experience
8.6
655
Not enough data
8.6
628
Not enough data
7.7
86
Not enough data
7.9
416
Not enough data
8.3
451
Not enough data
Self-Service Platform
8.3
437
Not enough data
8.5
453
Not enough data
7.7
360
Not enough data
8.3
429
Not enough data
Agentic AI - Customer Self-Service
8.3
32
Not enough data
8.4
32
Not enough data
8.2
32
Not enough data
8.3
32
Not enough data
8.6
32
Not enough data
8.8
31
Not enough data
8.5
31
Not enough data
Generative AI
7.6
86
Not enough data
7.5
86
Not enough data
Generative AI
7.5
80
Not enough data
7.4
81
Not enough data
Survey Management
8.6
213
|
Verified
Not enough data
8.6
260
|
Verified
Not enough data
8.7
278
|
Verified
Not enough data
8.6
263
|
Verified
Not enough data
Process Management
8.5
246
|
Verified
Not enough data
8.6
256
Not enough data
8.6
254
|
Verified
Not enough data
8.6
255
Not enough data
System Management
8.9
252
|
Verified
Not enough data
8.8
243
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
HubSpot Service Hub and Keeping are categorized as Shared Inbox and Help Desk
Unique Categories
HubSpot Service Hub is categorized as Digital Customer Service Platforms, AI Agents For Business Operations, Conversational Support, Customer Success, Live Chat, Enterprise Feedback Management, Customer Self-Service, and AI Customer Support Agents
Keeping has no unique categories
Reviews
Reviewers' Company Size
HubSpot Service Hub
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Keeping
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
19.4%
Information Technology and Services
10.7%
Marketing and Advertising
5.3%
Financial Services
4.5%
Education Management
3.3%
Other
56.7%
Higher Education
7.4%
Retail
7.4%
Consumer Services
5.9%
Computer Software
5.9%
Non-Profit Organization Management
5.9%
Other
67.6%
Discussions
How does HubSpot Service Hub contribute to creating a more cohesive and effective customer service experience?
3 Comments
TB
Tim's Web Worx: HubSpot Service Hub Review
As a proud HubSpot Solutions Partner, Tim's Web Worx has had the privilege of integrating HubSpot's powerful...Read more
What is HubSpot Service Hub used for?
2 Comments
JO
HubSpot Service Hub is an AI-powered tool for managing customer interactions and resolving issues, suitable for businesses of all sizes.Read more
What does HubSpot software do?
2 Comments
FD
Huspot is a multi-tool CRM that includes tools for sales, marketing, support, and a CMS. We use Hubspot for the CRM, marketing tools like forms, landing...Read more
Is there any possidbility that you could remove or change to something more appealingd codes as [#QvQyF4kdwm] in a subject space?
2 Comments
CD
Hi Ana - We're happy to report that you no longer need to have the ticket ID in your subject. This is the default for all new accounts, and we're happy to...Read more
Keeping has no more discussions with answers
